Benjamin Franklin Plumbing

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ At Benjamin Franklin Plumbing, our goal is 100% customer satisfactionOn October 26th, we went to this customer's home to resolve the issue with their reverse osmosis systemOn this visit, we replaced their reverse osmosis system under warranty and repaired their pressure tankThis situation has been resolved at no extra cost to the customerWe want to thank the customer for their patience and their feedback regarding this matter -Marcus [redacted] Customer Service Division Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/10/29) */

I had a shower head break loose and had Ben Franklin Plumbing make the repairI was able to have service done the same dayThe plumber was very courteous and respectfulHe was able to diagnosis the issue and able to make the repair at a minimum costI was very pleased with the service he provided to me

We had a great experience with Ben Franklin PlumbingWe had to make an emergency call at PMRandy was courteous and friendlyHe also had a great attitude even when he had to climb up on our steep roof at 9:at night to snake our drain pipesI'd recommend their services to my friends

We cannot send enough accolades to PJ who recently did work at our home We were so impressed by his professionalism that we will definitely ask for him next time we encounter any problems From the small items to installing a water softener, PJ took the time to explain what he was doing and why Thank you PJ - you are excellent and a credit to Ben Franklin Plumbing! [redacted]

Benjamin Franklin Plumbing has provided consistent, positive service for our family The reception is friendly and scheduling service is easy Each employee who has come to our home to fix a plumbing issue has been kind and knowledgeable A special shout out to Brian C [redacted] , who took the time to explain exactly what we needed and the best way to fix the problem in the future He didn't have to, but he did and we are thankful

Had the kitchen faucet replaced by Ben Franklin PlumingService was on time, Ron F(service provider) was professional, courteous and very helpful Thank You!

[redacted] came out tomy house back in September and did some work and I was very much satisfiedHe gave me an estimate for a new water heaterWhen I was ready to install the heater to my surprise the installer happen to be ***.He did a wonderful job and also clean up after thework wasdoneIn the future if I should require any plumbing work I would ask for only ***.He is very experience and dedicated Thanks***, job well done

I would like to thank Mario and Bill for their prompt attention to my problemI got home from work and discovered we had no waterMario took my order, explained everything completely and dispatched Bill to fix my problemWithin an hour and a half we had running water and life was back to normalThe service and price was great Thanks, [redacted]

Bad valve, serious water leakJeremy got it fixed in minimum time and was polite and professional

[redacted] was quick and knowledgeable and resolved our issueI had other questions that he answered thoroughly

We discussed this concern with the customerUpon realizing what happened, we apologized for her inconvenienceFollowing review, we have decided to refund her the $she requested and will be processing the refund immediatelyWe apologize again for her inconvenience and appreciate our customers’ feedback.***copied and pasted from email

Easy company to work with and knowledgeable staff Will continue to use Ben Franklin Plumbing whenever I need plumbing service

This was the first time I used Benjamin Franklin Plumbing xxxxx was the service technician who came to my home In my opinion I feel I could not have gotten a more thorough or skilled service technician In the future I will certainly ask for him again

Technician called to say when he would arrive; was on time Immediately discussed reason for visit & began to resolve He was very thorough in making sure problem was taken care of & did not leave a mess upon leaving Good experience

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meI would like a copy of the original receipt for the work done and a copy of the check issued for the refund and when it was made I have been assured by their representative that they will call me before doing work on her house again Regards, [redacted]

Sean,Jack and George did a fantastic jobAll in all, It was a very pleasant experience

My service tech, xxxxx was awesomeHe was on time and answered all my questionsHe cleaned up after himself and make an organized install of our water heater

We have complete confidence in Benjamin Franklin Plumbing They are very responsive to your needs and work diligently to make sure you are satisfied Will continue to use them as my plumbing company

Initial Business Response / [redacted] (1000, 9, 2015/06/29) */ We have been working with Mr [redacted] , and are waiting to hear their decision

B J W from Ben Franklin Plumbing in Wilmington, NC was an excellent plumber He carefully checked every item on the list, answered all of my questions and explained the contract I purchased from Angie's List He was courteous and professional