Benjamin Franklin Plumbing

great job...nice guy, too

prompt and quality service

Complaint: [redacted] We are rejecting this response because: The first two sentences of the response from Benjamin Franklin ( "We heard back from our concrete contractors...We assume the french drain is working") is indicative of the service we received; no follow through, no communication unless we initiated and lots of assumptions by Benjamin FranklinIt took three days of calls from us to get the concrete work scheduled, and quite frankly, our calls were only returned on the afternoon of the third day when we stated we were filing a Revdex.com complaintHowever, our chief complaint with Benjamin Franklin continues to be the poor quality of work coupled with the duplicitous practices employed in obtaining a contract We were promised the work would be completed in one day, the work would resolve all flooding issues, and when we questioned the price and asked for an itemized list of parts and labor were told that Benjamin Franklin was unable to provide that information Throughout this job various Benjamin Franklin employees stated that their company had failed miserably on their performanceWe have extensive documentation of their repeated statements regarding the numerous instances of mistakesWe have been told on several occasions that Benjamin Franklin would "take care of" the damage done to our home and personal property due to these "mistakes"We have requested an appointment to discuss the costsDuring the last conversation, on September we reminded the person calling to schedule the concrete work that we needed to meet to discuss a settlementHe agreed, but would not offer a specific timeWe have not heard back from Benjamin Franklin since that call on September 27, Again, at this point, we fully understand that Benjamin Franklin is not a reputable companyWe do not want to engage in any additional business dealings with this companySo, we emphatically reject the offer of a "year Total Care Club membership"We are willing to accept a full refund of $10,in lieu of pursuing costs of damages to our home, personal property and loss of family vacation Sincerely, [redacted] Regards, [redacted] & [redacted] / [redacted]

Martin H: technician Did a highly proficient job I am pleased with his work, his courtesy, and prompt response to our call for help

Cece has been t our home to repair a blowout from ur hybrid water heater nd did a quick nd efficient job at a fair price She had to return a few weeks later for other problems that cropped up and she was always n time and did whatever was needed efficiently and well I also had some minor work that I wished to have done and again she was on time and made the adjustments that were needed, plus she recommended that I had not noticed prior to her coming to our home I would certainly use them again whenever I need plumbing work I also would recommend Cece as a first choice for any work needed

I was very pleased with Matt's service He answers all my questions and is very knowledgeable with his answers I do hope when I am in need of service again, Matt will be the one to come to my house VERY GOOD EMPLOYEE! [redacted]

Ben Franklin's plumber, Chris, was very professionalHe explained things well & in a concise mannerHe performed his work cleanly & efficientlyI would certainly recommend him to anyone [redacted]

xxxxx came out, handled the problem and then gave us input towards an insurance program for plumbing He gave us no pressure and told us to call when we decided He was very personable and I would be very happy to use him again

xxxxxwas polite, prompt, and very efficientHe replaced our broken sump pump in a timely mannerWe will use Benjamin Franklin Plumbing again

Very happy - quick response and [redacted] gave good advice on what work needed to be done He was efficient and friendly!

We have always dealt with John D for all our plumbing issues and are very happy with our experiences with him He carefully explains problems to us and describes potential solutions in detail His work is excellent and prices are reasonable

Charlie Pfrom Ben Franklin came out on time with a call ahead when he was on his wayHe gave an estimate 50% less then a well known competitorWork was done quickly and properlyVery professional and friendlyWould highly recommend him for others

Explained the Problem very well and he solved the problemHe given very valuable tips

Service was EXCELLENT Called at 7am and had a new water installed by mid afternoon Very professional and courteous Outstanding experience

Brian was very diligent listening to all of our issues, taking time to explain what was happening with our plumbing and what to look for in the future

I have always been pleased with Tech Steven G's work He is thorough & explains the work he is doing in simple terms for understanding I will continue to use this company for all my plumbing needs

Excellent service! Prompt, courteous and very professional Work was done in a workman like matter and way above most plumbers I have used the past years

I've been with Ben Franklin Plumbing for a number of years They have always been professional, competent, and a company I trust to do the job the right way James J [redacted] was here yesterday for the annual review, and he did a fantastic job He fixed my water pressure problems and checked the system meticulously He is a great guy and a professional plumber, and I am glad he is with Ben Franklin

I would recommend Benjamin Franklin Plumbing very highly to anyone for excellent plumbing serviceThey were always prompt, very efficient, knew what they were doing and very pleasant and helpful

From the free estimate by George to the work completed by the install team and the followup by Meghann in the office everyone was very professional We are very pleased with the workmanship, the price and overall service provided