Best Construction

I write in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on June 25th, 2016, after making an online purchase on ***.com, Mr [redacted] was presented with an ad banner promoting our FreeShipping.com programMr [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Mr [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms Ms [redacted] called us on July 24th, to cancel his account which we did I have also just issued a courtesy refund to his account Please allow 2-business days for this to post to his accountThanks!

I write in regards to the above referenced complaint submitted to your office by Ms**We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on September 16th, 2016, after making an online purchase on [redacted] .com, M [redacted] was presented with an ad banner promoting our ShopSmarter.com programM [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent M [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms M [redacted] contacted us on 12/9/to cancel her account and we did issue a refund of two of the charges, totaling $back to her at that time As a courtesy, I have issued the remaining refunds to her account That will post in 2-business days The total refunds M [redacted] should have received is $ Again, we regret any inconvenience this may have caused [redacted] ***

Thank you for the opportunity to respond to this complaintI have investigated M [redacted] account and found that she has signed up for multiple [redacted] m memberships [redacted] has signed up for memberships within days of each other Her first account she cancelled when she was billed on 10/10/and then days later signed up for another free trial on 10/19/ Both accounts have the same email address, name and address on the accountOpening of multiple accounts is a violation of our terms and conditions When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditionsI have also copied our terms and conditions for reviewBelow please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other PromotionsAny free trial or other promotion that provides membership access to the Service must be used within the specified time of the trialYou must cancel your membership before the end of the trial period in order to avoid being charged a membership feeThere is a limit of one membership and one introductory/premium offer per householdAlso, it seems the account is being used for business use Many of the orders on the account are high volume orders, in our experience, accounts displaying these types of characteristics typically involve a commercial enterprise As a courtesy, we issued [redacted] a full refund of the membership charges on the newest account since she was unable to take advantage of that membership [redacted] can reach out to me directly if she has any further questionsThanks!!

Hi, I am unsure of the reason we received this rejection As stated in the previous response we did refund [redacted] s account in full That amount was $and should have posted back to [redacted] account Please let me know if there is anything else we can help with.Thanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me., but would like further action from the website to make it more clear to its customers that high volumeThere's no way for them to easily know that high volume orders are prohibited from wholesale websites like [redacted] and other smilar websitesIt should have some kind of clear notice when it's customers chose to use those wholesale websitesSome items on these websites can only be ordered in large amounts and still find the marketing very misleading when you have to go read through the all the pages in the terms of useI ask that you take steps and make this clear to future customers Sincerely, [redacted] ***

Hi and thank you again for allowing us to respond to this complaintI did check into [redacted] account and again confirmed that these were the purchases of gift cards When [redacted] sent us his documentation we did see that there were [redacted] gift cards, [redacted] gift cards, [redacted] gift cards and [redacted] gift cards While the [redacted] card is a prepaid card it is also listed on the order confirmation as [redacted] This is signifying that this is, in fact a gift cardPlease let us know if you have any questions on this and I'd be happy to explain moreThanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] [redacted]

Chris and his crew were very pleasant They came to my home and got right to work I needed a roof repair and they did an outstanding job They made sure that nothing was left on my sidewalk and lawn They cleaned up everything I would highly recommend them I would definetly call them in the future when I need a new roof [redacted] Dovrr, DE

Thank you for the opportunity to respond to this complaint A review of our records shows that [redacted] registered for at least different [redacted] memberships from through She registered for four separate memberships in where she submitted and received payment for numerous claims totaling $ Our Terms of Use clearly state that there is only one membership allowed per householdI have enclosed a copy of those terms for you and Ms Bowers reviewBecause these terms were violated [redacted] ***s account was cancelled and is not eligible to be reinstated [redacted] may go ahead and cash the check for $that she received We respectfully believe that based on the violation of our Terms, that [redacted] is not eligible to receive any additional compensation Please let me know if I can be of any further assistance

I write in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on December 22nd, 2017, after making an online purchase on [redacted] .com, Mr [redacted] was presented with an ad banner promoting our FreeShipping.com programMr [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Mr [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms Mr [redacted] has disputed of the membership fees he was charged for We have accepted those disputes with his bank and he should have received that refund already As a courtesy, I have refunded back the final charge to his account for $ That should post back to his account within 2-business daysAgain, we regret any inconvenience this may have caused Mr [redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted] ***y and I thank you for allowing us to respond to this complaint As an initial matter, we would like to note that [redacted] complaint with your office is entirely without merit as he mis-used our service for unauthorized purposes, in violation of our terms of use We have accordingly terminated his membership with us As background, we host a membership program that allows consumers the ability to, among other benefits, obtain rebates for shipping charges they may incur when shopping online and receive 10% cash back on products purchased from various online merchants, which is paid out in the form of a check each calendar quarter Consumers enroll in our program online, which involves their providing personal contact and account information for program billing, and reading and agreeing to our terms of use, which, among other things, prohibits the use of our program for commercial purposes As a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of his membership fees However, since [redacted] ***y admitted to using our program for business use we refuse to honor his rebate requests due to his misuse and abuse of our program If you need any additional information, please feel free to contact me directly

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on September 16th, 2016, after making an online purchase on [redacted] , [redacted] was presented with an ad banner promoting our [redacted] program [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms [redacted] contacted us on 4/5/to cancel her account As a courtesy, I will issue a full refund of $back to her at that time Please allow 2-business days for this to post to her account Again, we regret any inconvenience this may have caused [redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on July 1st, 2017, after making an online purchase on eBay.com, [redacted] was presented with an ad banner promoting our FreeShipping.com program [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms As a courtesy, I have issued a full refund back to [redacted] ’s account The total refund will be $and should post back within 2-business daysAgain, we regret any inconvenience this may have caused [redacted]

Hi,We will be cancelling that check and reissuing it. Please allow 2-5 business days for that check to be sent out.Thanks!!Mike

Hi, Thank you for the opportunity to respond to this complaint Mrs [redacted] ’s claim was paid on 1/27/ That check was sent to the address that she provided when she signed up with our program The address is: [redacted] [redacted] The check has not yet been returned to us via the USPS If it is returned we will reissue that for you immediately Please also let me know if the address shown above is not correct Thanks! Mike

I write in regards to the above referenced complaint submitted to your office by Ms [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on 7/20/Mr [redacted] saw an offer for a $cash back rebate when she was making a purchase with E.L.F At the time that she was registering with [redacted] .com she would have needed to enter her credit card number The membership fee was listed right next to where she would have entered it After signing up, we also sent her the welcome email which included the membership fee The terms on that page explained that if she did not cancel within her day review that she would be charged the monthly membership fee of $on the credit card that she provided According to our records Ms [redacted] did submit a rebate for that purchase That rebate is in process and will be sent out within 2- business days to the address on file Ms [redacted] ’s account has been issued a refund of the membership fee If she would like we are more than happy to provide her bank with the details of the refund transactions Please let me know if you have any other questions Thanks! ***

Thank you for the opportunity to respond to this complaint. I have investigated [redacted] ***’s account and found that she has signed up for multiple FreeShipping.com memberships. Her initial account was under her husband’s name, Oscar. That membership was paid out $1,029.95. The Cash... Back payout on that account was for $1,000, which is the program yearly limit. This is when [redacted] signed up for the new membership under her name, but the same address. Even if we processed the rebates, they would still be declined as they have hit their allotment for this membership year. Opening of multiple accounts is a violation of our terms and conditions. When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditions. I have also copied our terms and conditions for review. Below please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other Promotions. Any free trial or other promotion that provides membership access to the Service must be used within the specified time of the trial. You must cancel your membership before the end of the trial period in order to avoid being charged a membership fee. There is a limit of one membership and one introductory/premium offer per household. As a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of her membership fees. [redacted] can reach out to me directly if she has any further questions. Thanks!!

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns. Our records show that on June 6th, 2017,... after making an online purchase on [redacted] was presented with an ad banner promoting our [redacted] *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 30 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. As of 8/17/2017 we issued [redacted] *** a full refund to his account. That should have posted by now, so please let me know if it hasn’t. Again, we regret any inconvenience this may have caused [redacted] ***

I write in regards to the above referenced complaint submitted to your office by [redacted] . We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns. Our records show that on September 10th,... 2017, after making an online purchase, [redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program for $1.97 for 7 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. As a courtesy, I have issued a full refund back to [redacted] ’s account. The total refund will be $14.94 and should post back within 2-5 business days. Again, we regret any inconvenience this may have caused [redacted] .