Best Egg

I received excellent service, a low interest rate, and it was easy to apply for. The funds were deposited in my account exactly as they said. I was impressed.

Review: I simultaneously completed a loan application with Best Egg and another company. The other company gave me a better rate, so I called to cancel my loan application with Best Egg. I was told that if I did not proceed any further with my application (specifically supplying verification documents) that the application would be cancelled. The next day, I received an e-mail saying that my bank account would be credited with the loan funds. I never even signed a loan acceptance agreement, but funds were sent to my bank account. I again called and was told that the loan would be rescinded. My loan account was credited for the money that was sent to my bank account, but according to the loan account website, I still owe the origination fees. All for a loan that I never actually signed to receive. This situation is the result of very poor customer service, and I am disappointed with Best Egg.Desired Settlement: I would like this loan application completely canceled--and I mean completely. I would like a correction to my credit report--I never actually took this loan.

Business

Response:

Dear [redacted],Thank you for taking my call today! As discussed, your application was approved without requiring any documentation on your behalf. We have initiated the loan rescission which will be completed within the timeline we discussed. You are under no obligation to pay the origination fee or any accrued interest. Please reach out if I can be of any further assistance!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided that the company follows through with the rescission. Had Best Egg's customer service been attentive the first time I called, this situation likely could have been avoided.

Review: I received a pre approved offer letter for $50,000,it stated I received the letter because I met certain criteria for creditworthiness,I decided to try and see if what they stated on the letter was true, decided to fill up the on line offer and was denied without further explanation.A couple of days after the first letter arrived I received a second offer on the mail this time the offer was $40,000. just out of curiosity log back into the site enter the new offer code,and email the system automatically rejected or denied me,access to change the new loan amount.I'm writing this complaint because I want to know what are the laws or rules to meet the criteria used to approve loans,and why if I was already labeled as not meeting their criteria I keep on getting their pre approved offers.And if my credit score was affected by this I want my credit score to be corrected.Desired Settlement: I want explanation from the business,about their criteria for loan qualification. and or My credit score not to be affected by this.

Business

Response:

Dear [redacted],Thank you for taking the time to share your concerns and giving me an opportunity to respond. I would like to start by thanking you for applying with Best Egg! We have established criteria used to meet loan eligibility requirements, one of which is the absence of current delinquency. We mailed a letter explaining this decision on Monday 7/13. If you didn't receive it or need another copy, please let us know. The letter also gives directions on how to obtain a free copy of your Experian credit report where you can also dispute inaccurate information. Lastly, we send mail to our print vendor a month in advance. Often, customers are scheduled to receive multiple offers in any given month which resulted in your receiving an additional offer after this loan request was declined. I apologize for any inconvenience this may have caused. Please reach out if there is anything else we can assist you with.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I called about a best egg promotion that I received in the mail. The person I spoke with told me that to fill out an application and then they would know the loan amount and interest rate of the loan. It was somewhat confusing because the loan was approved but there were 2 % rates; 14.15% and 17%. She tried to explain that the interest was really only the 17% APR and not a combination of the 2. I was told what the monthly payment would be over 3 years. However later when I calculated the monthly payment across 36 payments, I realized that I was paying 26% interest!! I called back to cancel this loan. Of note, I initially applied on a Thursday and called back on Friday. I spoke with at least 3 different people at Best Egg on Friday. The first person assured me that I was only paying the 17% and that as he had been in the mortgage business he knew how to calculate interest. When he did the math (while I was on the phone) he said that he could see what I was talking about and that he would have to talk to his supervisor. I also told him that I wanted to cancel this process. He came back and gave me a different number to call. I called that number and spoke with Sean, who told me that since my loan hadn't funded they couldn't do anything about cancelling the process and that I would have to wait till they funded the loan, then call back and have the funds transferred back to them. I called another number and spoke with Sally. I explained that I wanted to cancel the loan, and since it hadn't funded yet this would be the time to stop the transaction. She sounded very sincere and apologized for the run-around I was getting with Best Egg and told me that she couldn't do anything about stopping the funding because it appeared that the process had already been stopped.

That night at 8:21 I received an e-mail that the loan had been funded. Today, Saturday, I tried to call and talk with someone to cancel this (we have a limited amount of time to cancel), however they were already closed. I have to call Monday morning before going in to work to try to deal with this and get it canceled.

My advice to anyone considering this company, look really hard at the interest rate and do not believe what you see. Do the math on the amount you are actually paying back and calculate the interest rate from that. In my circumstance what was supposed to be 17% and which I agreed to, was actually 26%. I felt that no matter how sincere the people I spoke with sounded, this company was trying to take me for a ride, and is trying to make it very difficult for me to cancel this process within the limited time allowable after the funding.

Someone should be investigating BestEgg and the misleading business practices going on. Getting consumers to agree to one % rate, and then to find later that they are being charged a higher % rate is not honest or truthful business disclosure.Desired Settlement: I want this processs stopped. I want them to take back their money with no funds owed by me. They took out a 'loan origination fee'. They should only take back the exact amount that they put into my checking account. I would like e-mail confirmation of what they have done and verification that the loan process was stopped and that do not owe them anything.

A call with an apology would be also be nice.

If this company really is interested in providing a service to their customers then they should look into incidents such as this and come up with a business/marketing strategy that is an accurate representation of what they are offering.

Business

Response:

Ms. [redacted]-Thank you for speaking with me and giving me the opportunity to respond. The explanation of the difference between the interest rate and APR associated with a loan is often difficult to understand. I'm glad we were able to clear that up. Also, after walking through the interest charges, we agreed that the loan is actually at a 14.15% rate and better than you expected! I appreciate your patience and willingness to listen. We are working to return the funds to you and reverse the loan rescission. We will be in touch to ensure a smooth transaction.Thanks!!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the prompt and courteous response by the business to clarify my concern and successfully resolve this matter.

thank you for the oppurtunity to borrow money. the experiance was quick. a few questions and I was done. thank you again.

I also had many mixed feelings and concerns regarding Best Egg. I learned about them via mail and honestly started to toss it in the trash like so many other advertisement sales ads. I thought alright lets check this out' so glad I did. I called them... very simple, easy process. I qualified for much more than I was asking but only needed a certain amount to payoff two separate credit cards. It took exactly 2 days for the money to drop into my bank account. Best Egg is the best! I have great credit and an excellent long term work history. My interest rate on my cards where absolutely ridiculous. I paid them all off! My interest rate now is over less than half of what it used to be. Although I just became a new customer I am very happy as of now and would highly recommend them.

I too was sent an offer stating that I was pre-approved, yet was told that there were no offers for me at this time. I have good credit, make plenty of money, and all I was trying to do was to consolidate all my credit cards to one manageable payment that would be paid off in 3 years, yet was not found any offers at this time. Very frustrating to say the least

Ok so thank you this was so very easy to fill out and it's going to help me out soooooo much, I'm glad to be part of this.

I found the service to be very professional and direct. They were helpful, well-versed on the complete process of the company. Very pleasant to work with.

Review: received letter from this company telling me my loan application had been denied.never applied for a loan,never heard of this company.called,NO HELP,said they'ed look into it.am afraid credit may be compromised.ran ,PROTECT MY ID,no record.

could this be phishingDesired Settlement: correction and apology

Business

Response:

Mr. [redacted]- Thank you for taking the time to speak with me. As discussed, we received your application through Lending Tree on 5/30/15. We were unable to approve the application due to a SSN mismatch and subsequent lack of credit bureau. Please visit us at www.mybestegg.com if you are interested in reapplying or learning more about our company. Thanks!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. best egg responded immediately with a complete explanation what had occurred.thank you

I have never reviewed anything online ever. With that being said, I decided to write this review because I almost did not apply for this loan due to the negative reviews that I read. My experience was seamless. I applied online with the pre approval code that I received in the mail. I was given three loan options. I waited one day to make a decision and then I chose the loan that was best for me. I received one phone call from customer service offering assistance with any questions that I had. I submitted my documents and the funds were in my account the next day. I then registered my account for online access and everything is there for you. With the online access you can make extra payments or even pay off your loan early as well as switch from autopay and many other features. The application process and funding was much easier and quicker than I expected and I would definitely recommend Best Egg to anyone trying to get out of debt

Easy process. Fast deposit. No hassle. Understandable from start to finish. Bank draft for payment. Now that's easy! rating 10!

Review: I received a call from phone number [redacted] today (9/19/15). I answered the call and was asked "Is this [redacted]?". I replied "yes who is this?" Response was "[redacted]". I said [redacted]?" Her reply "Yes it is, I'm sorry I didn't mean to call you." And then she hung up. [redacted] is an ex tenant of mine. I evicted her a month or so ago in [redacted] Court. [redacted] is not supposed to be contacting me and her personal cell number is blocked from calling my line but today she used her work number to call me. I was able to speak with a manager and confirm that [redacted] works at the Best Egg Loan Verification Department here locally. I have several concerns.

1) I have no business with Best Egg whatsoever and so they should not be contacting me.

2) More specifically an employee named [redacted] is specifically not supposed to be contacting me however she is and doing so through this business.

3) In the credit verification industry employees often have access to databases involving other peoples personal credit history etc. Due to the nature of her new job [redacted] could be trying to use her resources at Best Egg to learn, harm, or investigate my my personal credit history. She could be trying to open a fraudulent loan using my name and whatever personal information she has gathered about me during our relationship. She could also be pulling my credit history to learn my home address, debts and credit lines, assets, or other personal information etc.

4) An employee at Best Egg is handling is not doing her job but rather settling personal matters on company time and telephone.

5) It is unprofessional for a company such as Best Egg to allow an employee to harass their old landlord under the disguise of Best Egg.

6) What was the purpose of [redacted]'s phone call to me today? Was it to harass me?

I do not know what [redacted]'s intention is nor do I know why she was thinking of me and calling me from a Best Egg Loan Verification Center that she apparently works but it is highly suspicious to say the least. I did not even know she worked there until this afternoon. I was able to confirm this and ask a floor supervisor to speak with her on Monday when [redacted] returns to work. I need to know that a manager does in fact speak to [redacted] about what has happened and assure me that it wont happen again and hopefully that [redacted] isn't able to cause me any harm from her place of work. A fax number for the Verification center is [redacted] and the way to call and speak with a supervisor at [redacted]'s location is by dialing [redacted] and selecting option 2. If there is any doubt that what I've said is true I have photo verification of my incoming call log showing the number above, time, date, and duration of call. This happened. Please help me resolve it.Desired Settlement: I would like [redacted] to be reprimanded and dealt with for her inappropriate contact. I would also like reassurance that no further contact from this establishment will be made once this has been resolved. And finally I would like to know if I have any reason to be alarmed in the event foul play was involved (aka fraudulent loans, credit checks, soft credit pings, etc)

Business

Response:

Dear [redacted],Thank you for taking the time to speak to me! As discussed, [redacted] dialed your phone number in error in an effort to contact her current landlord. I’m glad that we could clear matters up. Thank you so much!

Consumer

Response:

I appreciate your help very much. After the gentlemen from corporate got involved I am very satisfied with the way things were handled and feel much more at peace with what occured. He was very thorough and handled my complaint with the utmost respect and care. Please close this case and I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I applied for my loan last week. I understood the that if I signed my agreement that it would be an interest rate of my history. I was very satisified with my rate. I had applied to another company and I got a 22% rate compared to the 13% I got from Best Egg. I was very happy and my funds were deposited within two days. I haven't dealt with any customer service people yet, but if the company is as efficient as getting my loan and low rate I wont doubt there people are just as efficient.

well, got that letter, filled out information, I have very good credit , 24 percent interest is what they offered and loan amount would only be 19,900. So how can u get the 5.9 interest rate? The last time I was offered a 24 percent interest rate was when I had no credit. SCAM letters that they are sending out. From the other reviews they will reply to this review and say please call, as with others they don't do anything. Consolidation sounded good, but hey I can just get a credit card that offers free balance transfers and no internet for 12 months. I went here cause I figured I could get at least a 6.3 interest rate lol. This company is fishing for the weak, no amount of loan is worth paying back that high of interest.

Review: I have a loan with best egg. can never get through on phone and when u can its garbled and than I get disconnected. their website has a email address to contact them but its not in use. can not contact a human to discuss my loan and their missed payments. I need help.Desired Settlement: ci wish to speak to the best egg finance dept. a person not a computer voice that I can not understand.

Business

Response:

Dear Mr. [redacted],Thank you for taking the time to speak to me and allowing me

to respond to your concerns! As discussed, I sincerely apologize that you

were not able to get in contact with us yesterday, we were experiencing

technical issues which caused service interruptions. I really appreciate

the feedback that you offered during our conversation, we are constantly

looking for ways to improve the customer experience! Per your request,

you have been enrolled to receive mail statements and I received confirmation

that our customer service department was in contact with you and set up the

additional payment on your account. Thank you for choosing Best Egg,

please feel free to contact me directly with any additional questions or

concerns!

Review: WE HAVE APPLIED AN COUPLE OF TIMES FOR AN ONLINE THROUGH BEST EGG LOANS AND THEY CONTINUE TO DENIE ME FOR THE LOAN. THEY HAVE CONTINUED TO SEND ME STUFF THROUGH THE MAIL AND EMAIL SAYING THAT I AM PRE-APPROVED FOR A LOAN WITH THEM BUT YET DENIE ME WHEN I APPLY. WE CALLED THEM TODAY (7-27-2015) TO TRY TO FIND OUT WHY THEY KEEP SENDING US THIS STUFF BUT DENIE USE BUT DIDNT GET ANYWHERE WITH THE PERSON WE TALKED TO. I WAS TREATED POORLY BY THAT INDIVIUAL. THIS IS FALSE ADVERTISMENT.Desired Settlement: THEY SHOULD NOT BE ABLE TO SEND THESE ADVERTISEMENTS OUT TO ANY INDIVIDUAL SAYING THEY ARE APPROVED FOR SOMETHING THEN SAY THEY CANT HELP WHEN THEY TRY TO APPLY FOR IT. THEY SHOULD BE MORE SPECIFIC ON THERE ADVERTISING SAYING WITH CREDIT APPROVALE NO YOUR PRE-APPROVED

Business

Response:

Dear Customer-Thank you for sharing your concerns and giving me an opportunity to respond. I can understand it seems odd to receive and offer and eventually have a loan application declined. We sent you a letter with the reason for the decision, primarily due to the number of recent credit inquiries. I'm showing 9 inquiries for credit over the past month which do not include any from Best Egg (soft inquiries). Additionally, I have requested the call recordings for your interactions with Best Egg. I will review and provide feedback as applicable to the agent you spoke with. I do apologize if you felt your treatment was less than stellar. I left you a voicemail with my direct line should you have any further questions. Please call if I can be of any further assistance.

I was very pleased with how easy the site was and the ease of the application process was. I am very happy to be a Best Egg customer!

Review: I applied for a loan and was offered a deal that I did not accept. They offered me a loan with a higher rate than I was OK with, so I simply declined that offer. Now, weeks later, I am bombarded by constant phone calls from this company. The caller ID reads: [redacted]. I have requested that they stop calling and when I do, the calls become more frequent. Moments ago, the call came and when I asked who was calling, the woman hung the phone up.

Before I contact an attorney and sue them for actual damages for the stress and undue duress they are causing me, I thought I'd give the Revdex.com a chance to help me. I am also going to file a police report for telephone harassment.

I cannot imagine why they think they will get business by incessantly calling me and harassing people. It's ridiculous and enough is enough!Desired Settlement: I want them to stop calling me.

Business

Response:

Mr. [redacted]-Thank you for sharing your concerns. I apologize for any inconvenience we may have caused you. My attempt to reach you was solely to discuss this complaint and to inform you that we have removed you from our calling list. I hope we are able to do business with you in the future.

I considered getting a credit card consolidation loan and looked at several other lenders before deciding to apply with Best Egg. The application process was easy, I applied on a Wednesday night at 10 pm, received an email Thursday my loan was approved and funds were direct deposited into my bank account on Friday. Truly a Streamlined Lending Process! Thanks Best Egg! I highly recommend!