Best Egg

Review: I was approved for a loan on November 2nd and the funds were supposed to be deposited in 1 to 5 days. However, the funds never appeared. I've called several times and reconfirmed my account information, twice by calling my bank. It's been almost a month and I still have not received the funds. I've been notified that my first payment will be debited from my account next week, even though I have not received the funds. Every time I call I'm told that they are unable to do anything to help. All they can do is email upper management, who have not responded to their own employees' emails. They will not give any contact information or guarantee that the first payment will not be debited from my account.Desired Settlement: I would like to have the funds deposited in my account before the end of the month and the settlement date changed to have the first payment 30 days AFTER I receive the funds in my account.

Business

Response:

Dear [redacted],Thank you for taking the time to speak to me! As discussed, your loan was funded on 11/25/2015

and your first payment date has been updated accordingly. Thank you for confirming you have received

your funds. I apologize for any

inconvenience this may have caused.

Please feel free to contact me directly with any additional questions or

concerns. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This transaction was fast and easy, really simple. It's Great

I contacted Best Egg as I too was curious about their rates and what they can offer based on the email fliers I received. I'd like to say while I did get approved, the loan payments were more than what the debt consolidation needed requires. They wanted over $1200/month for payments of a $35,000 loan. I received better offers with more funding from other institutions and declined their offer.

What a joke! I have a great debt to income ratio, great credit and was just looking for a better rate for an existing unsecured personal loan that I currently have, and I was denied in about 5 minutes! I was told that there is no rate available at this time. What the heck does that mean? I applied on line then called for an explanation and of course no one working there knew anything! Don't waste your time!!!!

I agree with the other negative review posted here. One other said it so well I copy here: I received a PRE-APPROVED letter only to go online and enter my information and receive the response that Best Egg had no offers for me at this time. What is the purpose of sending out PRE-APPROVAL letters if there is not actually a scenario of PRE-APPROVAL? I have excellent credit but I do have some credit card debt I would like to consolidate. I researched Best Egg online and read several reviews both good and bad and decided they would be a good option. It was disappointing to enter all of my private information with the intentions of using the Best Egg service only to be "tossed aside" in a matter of seconds. Certainly not the service advertised. Comes very close to false advertisement in my opinion.

Received a letter in the mail stating I was pre-approved. I submitted my information and I was denied. Do not let this happen to you, obviously they do not know what pre-approved means. Letters that come in the mail are misleading.

Review: I have called them over 7 times to be removed from there SPAM mailing list. I'm not even sure who they bought my information from, but it's getting to be more than a harassment at this point and am about to take legal action at this point. When you call to do there automated system there asking for my social security number on top of it? Who o they think they are?Desired Settlement: NO MORE MAILINGS!

Business

Response:

Mr. [redacted]-Thank you for taking the time to speak with me. As discussed, I have added you to our "do not solicit" file. It is our policy to accommodate these requests immediately. Again I apologize for the inconvenience we caused you and I appreciate your understanding.

Review: Keeps on sending these pre-approved LOANSTry calling them to stop sending me the letters - they ask your Social Security #???How can you stop these scammers?Desired Settlement: STOP Harassing me with the pre-approved loans letters that others may get hold of and pretend to be me.

Business

Response:

Dear Customer-Thank you for sharing your concerns and giving me an opportunity to respond. I apologize for any inconvenience our offers have caused. I have added you to our "do not solicit" file which will ensure you no longer receive pre-screened offers of credit from Best Egg. Thanks!

I am very satisfied with my Best Egg loan, simple online application and within 3 days the loan was in my bank account! Hassle free! Now I feel so relieved with my debt being consolidated.

It was easier than I thought. But I was hoping for more but for now I will take what I can get at a payment I can handle for now.

Went to pay off a loan with Best Egg, & 7 days after I send them a check from my credit union, they send me an e-mail saying my loan has been sold ! Well I'll drive my happy [redacted] to your place of business, because I won't play this game..

Review: I am not even certain of what category my complaint goes under, but I do know one thing: I am tired of continued 'Pre-Approved' loan offers from Best Egg when they have already turned me down. I have received at least three of these offers through the [redacted] web site in recent months. Although 'pre-approved' I was declined by their system when applying for a small loan that I would have used to consolidate credit card debt. I was told 'no rates are available.' However, they continue to send me these offers and there appears to be no way opting out online. In the meantime, my credit score continues to go down and I have every reason to believe it's due to their culling my information from the [redacted] site.Desired Settlement: I do not wish to be sent any more of their ridiculous offers and will file a more formal complaint against Best Egg for destroying my credit rating if this continues.

Business

Response:

Dear [redacted],Thank you for reaching out to share your concerns. I apologize for any inconvenience we may have caused. At your request, I have placed your information on our "do not solicit" file so you will not be included in future mailings. We are partnered with Credit Karma to provide an avenue for customers to apply for our loans. The advertisement does constitute a pre-approved offer. Lastly, I would like to assure you, this did not impact your credit rating as we only facilitated a "soft" inquiry. Again, I apologize for any inconvenience this may have caused. I have tried to reach you and left two messages with my contact information. Please feel free to contact me if I can be of any further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I do not know who this company is yet they send me junk mail. I go to their website to learn how to make this stop & they do not provide a way to stop mailings. How did they get my address?

Is it OK that they send products to people they do not know? Is it OK they are wasting paper & polluting this earth? Is it OK that I have received junk mail from this company 3 times this month? Does the Revdex.com care that companies are causing pollution & destroying this environment? I think what they are doing is illegal & harassment because I did not ask for this mail. Stop destroying the planet Best Egg!!!Desired Settlement: I want to stop receiving mail from this company, I want to know how they got my address & I want to know why this kind of waste is legal.

I do not know who they are nor did I request any information. They are wasting paper, ink & plastic to create this junk mail. They are polluting the environment by having the post office pick up this junk mail & then have this junk mail delivered to people they do not know or have not been contacted by to receive any information about this company. I am curious to see if the Revdex.com cares about the environment. Please make them stop sending me pollution.

Business

Response:

Dear [redacted],Thank you for taking the time to speak to me! As discussed, you have been added to our “do

not solicit file”, you may continue to receive solicitations for up to 60 days

as a result of our mail being initiated at our print vendor a month in

advance. I apologize for any

inconvenience this may have caused. If

you do not wish to receive prescreened offers of credit from our company or

other companies, you can call the consumer reporting agencies toll-free at

[redacted] to opt-out. Please feel

free to contact me directly with any additional questions or concerns. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I received an offer code for a loan from Best egg. I started the loan application, provided all my details including SSN and the website ran my credit and approved me for the loan. I accepted the loan offer and the website requested documents including my pay stub, US passport or Green card etc. I had sent my driving license as I am not a US citizen or Green card. The website or the company's offer did not mention that they do not give loans for non US citizens or non Green cards when I filled the loan application or before running my credit check. I got a call the next day asking for why I sent driving license and not US passport. I informed the person that I was on a work Visa. He wanted me to send in the visa scan. After which the application got declined. When my application was declined for insufficient documentation, I called them and asked the reason for declining. They said I did not send a passport and only sent in the visa. I said I have a passport but not a US passport. The customer service person said, thats fine, send it your country's passport and they were going to reset the application back to 'In Progress' or have me do a fresh application and approve it. When I called couple of days later, the customer service person told me that they were waiting for another department to reset my application status to 'In Progress' and once that's done, it will be approved.

Having not heard back for a week, I called them, and they said they cannot approve it as I am not a US citizen or a Green card.

Issues:

1) Why did best egg send me an loan offer code if they do not give loans for US citizens or Green cards?

2) Why did the best egg website not ask me if I am a US citizen or Green card before running my credit report?

3) Why was I asked to send in my Visa document if only US citizen or Green cards are approved?

4) Why was I asked to send in my Non US passport if only US citizen or Green cards are approved?

5) Why was I verbally promised of approval and made to wait for two weeks if only US citizen or Green cards are approved?Desired Settlement: I either want my loan approved or a monetary compensation for the agony, unnecessary credit check and the time I was made to wait to lead to believe that the loan will be approved.

Business

Response:

Dear [redacted],Thank you for taking the time to voice your concerns. First, let me apologize for the inconvenience you experienced. We mail "prescreened" offers, however, citizenship is not information we have access to prior to a customer making an application. The Best Egg website as well as the "*Important Offer Details" section of our mailings state "By responding to this offer, you certify that all information provided by you at the time of acceptance is true, correct, and complete, that you are at least 18 years old and a U.S. Citizen or permanent resident." As for your remaining concerns, our employees make every attempt to assist applicants through the loan process and to make it an efficient process. Obtaining a Visa or Green Card are ways we attempt to verify citizenship. In your case, this step was unnecessary and the appropriate feedback has been provided to the loan specialist involved. I hope this response explains our process a bit better and provides the resolution you desire.

Review: my husband applied for a loan with best egg and was approved. we sent in the required documentation to be verified in order to proceed with the approval. Once everything was uploaded we called to confirm that best egg received the documents. I spoke with Kevin and he verified everything was uploaded and went through everything to make sure all was correct. He continued to state that the income was more than indicated and I corrected him stating there was a one time bonus included he stated he had to include that in the income. We were transferred to Natalie and reverified everything with her and she said everything looked good and was going to transfer us to [redacted] who will verify the bank account information so our funds could be deposited. [redacted] called our bank and verified account and then said she was returning everything to Natalie to verify everything was done and we would receive an email in 24 hours and the funds would be deposited within 48 hours. 24 hours passed and no email or phone call so I called Natalie and she stated she was working on it and would call back. I then checked the website and it stated that we were denied due to insufficient documentation. I called Natalie back and she said that was incorrect and forwarded me to [redacted] so the loan can get funded without further issues. [redacted] and I spoke and he said the website was wrong and that the loan timing had expired and that was the issue with the denial. He continued to tell me the loan expired on the 25th and I told him I received an email stating that the loan expired on the 28th. He said he would look further into this to give him a few hours and he would get back to me. After waiting 4 hours I called back only to learn that [redacted] was put of the office for the rest of the day. I asked to be transferred to a manager and I believe her name I was transferred to was [redacted] and she said she had no info to go off of and that the reason for the delay was due to the underwriters fault for not responding to our loan. She said someone would be calling us to let us know the status of the loan. I expressed my anger and how unprofessional this company was and that they did not have a valid reason to deny us and that they were just giving us the run around. She just continued to say some one will call us back. This company is ridiculous and is scaming people into believing they are approved with a legit company.Desired Settlement: I would like the loan to be funded as stated or to have a monetary compensation for the agony, disbelief and the time I was made to believe that the loan was approved.

Business

Response:

Mrs. [redacted]-Thank you for taking the time to speak with me regarding your concerns. Pursuant to our conversation, the application was declined on the basis of potential fraudulent activity. After discussing the application with you, you informed me that you in fact applied for this loan with your husbands information. We require the the application to be submitted by the individual who will ultimately be the obligated party for the debt, in this case your husband, John [redacted]. As discussed, your husband is free to reapply on his own. I hope this response resolves this matter completely.

Review: Thank you for your work and industry.I am suspicious of a company who has a website that doesnt have valid phone numbers.https://www.accountinfo.com/ is what was given to me for My Best Egg.https://www.mybestegg.com/app/?utm_[redacted] I recently refinanced, but keep tight records. They say my interest rate is 5.99 but my payment decrease looks a lot higher. I have made phone calls and have signed up for electronic statements but have not received either. I am unable to contact anyone to get this resolved. My account number is [redacted].Please help. I am concerned that I was scammed for $5,000 dollars.Thanks again.Desired Settlement: I want to know that the interest being charged is what was advertised as well as the ability to see what interest amount is being applied monthly as well as just knowing that this is a legitimate business and not a scam.

Business

Response:

Ms. [redacted]-Thanks again for taking my call and allowing me to resolve the issues you raised. I am glad I was able to explain more about our company and servicing partner. As discussed, electronic statements are not yet available but we are working to provide that functionality in the future. If you have any further questions, please do not hesitate to contact me.Thanks!

process was easy. knew what the terms were before accepting the loan

I went to the website and entered in my offer code to get the application started. Afterwards, the whole process was very simple. They immediately let me know the amount that I was approved for, and even gave me the option to select a smaller loan for lower monthly payments. I was very pleased with the application process in general, and if I were to ever need another loan, I would choose Best Egg.

What SPECIFIC criteria and metrics would qualify an individual for the 5.99%? At this point I have not even approached the fence let alone sat on it. Based on the Revdex.com reviews I fully expect a Best Egg dodge phrase or axiom that does not answer the actual question but rather dances around it. Perhaps if Best Egg was more forthcoming their ratings would not be so bad. Dazzle me with diamonds Best Egg don't baffle me with bull shtuff.

So my experience was the norm, not the exception. BestEgg was suggested to consolidate my credit cards from creditkarma.com. This too listed this low interest rate of around 5%.I too was pre-approved and received approval within 3 minutes of submitting my application. After providing all the other info, they came back with an offer a few hundred less than the consolidation amount AND at 14.99% interest. I was like, WHAT? The credit card was 18% so where was the great savings? AND they had an origination fee of around $400. Shoot, for that I can pay an extra $50 a month and save the $400 fee. I surely felt they misrepresented themselves and now I have a hard credit inquiry I didn't need to have.