Best Egg

Review: Beware!! This company looks like a modern approach to debt consolidation, that skips all of the red tape of skittish and overly bureaucratic banks. Don't be drawn in--I was. The representative I questioned at the outset lied to me by telling me the company would do a soft pull on my credit, even though I asked specifically if my credit would be harmed by the inquiry. Then, after my loan was denied, I was told that they do not consider household income in making a loan. If I had known it would be a hard inquiry, I would not have applied at all. And if I had known they don't consider household income once I applied, I would have asked for an amount more in keeping with my individual income. This company conceals important information from the consumer, so that he/she cannot make an informed choice about whether or not to apply, and for how much. In my book, these are duplicitous practices which should be made public by those who are hurt by them, hence my Revdex.com complaint.Desired Settlement: I would like the company to remove its inquiry from my credit report because the application was made under false pretenses. I spoke to a company representative on June 9, 2014, I unfortunately don't have his name. But that representative lied to me about the impact of the application. On July 8, however, I spoke to a manager named Eric at Best Egg to make known my dissatisfaction with the company's practices. I was hurt by the inquiry because it affected my relationship with American Express.

Business

Response:

[redacted]

This letter is in response to the above referenced consumer complaint. [redacted] indicated in her

complaint that she had been misinformed as to whether her application for a Best Egg loan would cause an

inquiry to be placed on credit bureau file and if household income would be considered as part of her

application. Thank you for giving me the opportunity to respond.

This matter was escalated to our operations management team prior to receipt of your complaint. We

reviewed our records and listened to the calls between [redacted] and our representative. Our call

center did not provide adequate customer service. We train our representatives and gives them procedures

to insure customers understand our application process, know what information will be requested from the

credit[redacted] bureaus and how it will be reported on their credit bureau report. We reached out directly to [redacted]

r and apologized to her for her experience.

[redacted] asked us to submit a request to Experian to delete the inquiry on her credit bureau

report. We provided her with written documentation that we submitted the request and acknowledged that

she would not have made an application for a loan but for the fact that she was told the credit bureau inquiry

would be a “soft inquiry” on her credit bureau file. We have taken steps to address this matter with our

phone representatives.

We also regret any confusion about if household income would considered as a part of [redacted]’s

individual loan application. We have sought to make this point clear to prospective customers though the

disclosures on our offer letters and on our website. We have taken steps to make this more clear throughout

our solicitation and application process.

It is my hope that this letter explains and resolves this matter. If you have further questions, please feel free

to contact me

Review: I applied for a loan and was offered a deal that I did not accept. They offered me a loan with a higher rate than I was OK with, so I simply declined that offer. Now, weeks later, I am bombarded by constant phone calls from this company. The caller ID reads: [redacted]. I have requested that they stop calling and when I do, the calls become more frequent. Moments ago, the call came and when I asked who was calling, the woman hung the phone up.

Before I contact an attorney and sue them for actual damages for the stress and undue duress they are causing me, I thought I'd give the Revdex.com a chance to help me. I am also going to file a police report for telephone harassment.

I cannot imagine why they think they will get business by incessantly calling me and harassing people. It's ridiculous and enough is enough!Desired Settlement: I want them to stop calling me.

Business

Response:

Mr. [redacted]-Thank you for sharing your concerns. I apologize for any inconvenience we may have caused you. My attempt to reach you was solely to discuss this complaint and to inform you that we have removed you from our calling list. I hope we are able to do business with you in the future.

Review: WE HAVE APPLIED AN COUPLE OF TIMES FOR AN ONLINE THROUGH BEST EGG LOANS AND THEY CONTINUE TO DENIE ME FOR THE LOAN. THEY HAVE CONTINUED TO SEND ME STUFF THROUGH THE MAIL AND EMAIL SAYING THAT I AM PRE-APPROVED FOR A LOAN WITH THEM BUT YET DENIE ME WHEN I APPLY. WE CALLED THEM TODAY (7-27-2015) TO TRY TO FIND OUT WHY THEY KEEP SENDING US THIS STUFF BUT DENIE USE BUT DIDNT GET ANYWHERE WITH THE PERSON WE TALKED TO. I WAS TREATED POORLY BY THAT INDIVIUAL. THIS IS FALSE ADVERTISMENT.Desired Settlement: THEY SHOULD NOT BE ABLE TO SEND THESE ADVERTISEMENTS OUT TO ANY INDIVIDUAL SAYING THEY ARE APPROVED FOR SOMETHING THEN SAY THEY CANT HELP WHEN THEY TRY TO APPLY FOR IT. THEY SHOULD BE MORE SPECIFIC ON THERE ADVERTISING SAYING WITH CREDIT APPROVALE NO YOUR PRE-APPROVED

Business

Response:

Dear Customer-Thank you for sharing your concerns and giving me an opportunity to respond. I can understand it seems odd to receive and offer and eventually have a loan application declined. We sent you a letter with the reason for the decision, primarily due to the number of recent credit inquiries. I'm showing 9 inquiries for credit over the past month which do not include any from Best Egg (soft inquiries). Additionally, I have requested the call recordings for your interactions with Best Egg. I will review and provide feedback as applicable to the agent you spoke with. I do apologize if you felt your treatment was less than stellar. I left you a voicemail with my direct line should you have any further questions. Please call if I can be of any further assistance.

Review: I have a loan with best egg. can never get through on phone and when u can its garbled and than I get disconnected. their website has a email address to contact them but its not in use. can not contact a human to discuss my loan and their missed payments. I need help.Desired Settlement: ci wish to speak to the best egg finance dept. a person not a computer voice that I can not understand.

Business

Response:

Dear Mr. [redacted],Thank you for taking the time to speak to me and allowing me

to respond to your concerns! As discussed, I sincerely apologize that you

were not able to get in contact with us yesterday, we were experiencing

technical issues which caused service interruptions. I really appreciate

the feedback that you offered during our conversation, we are constantly

looking for ways to improve the customer experience! Per your request,

you have been enrolled to receive mail statements and I received confirmation

that our customer service department was in contact with you and set up the

additional payment on your account. Thank you for choosing Best Egg,

please feel free to contact me directly with any additional questions or

concerns!

Best Egg was an easy no hassle loan. I could not believe how easy it was to get the loans and the funds were available immediately.

It was amazingly easy to submit application and to receive funds , which I needed to consolidate credit card debt and get myself out of this endless payment cycle. Representatives were extremely nice. No strings attached, just a simple loan process. I consider myself fortunate to find BestEgg.com. I'll be out of debt in 3 years.

Best Egg was fast, efficient and attentive to processing loan application to loan approval within minutes.

Best Egg uses deceitful pratices phishing for new customers. I received a letter stating I was pre-approved for a fixed rate, no-collateral loan. After completing the online application, within less than 3 minutes it came back saying it was not approved. I phoned the company to see if they had pulled a hard credit report and if this was a joke. I was informed they did since I had provided my information. I asked that it be removed because I only provided my info because I was pre-approved. I was told "I had a high credit score that's why it was sent to me but they didn't know why my request was denied, just wait for the letter." Don't fall for this type of phishing. Now I believe they get your information just to sell it or store it, but it's not good. DO NOT RESPOND, NOT REAL. AND IF IT IS REAL, CONDISDERING THE OTHER REVIEW, WHO WOULD ACCEPT A LOAN WITH AN INTEREST RATE OF 25%? CRAZY

I received a 'pre-screened approval offer' from Best Egg as well. So, on 04/2/15 I went online and filled out the app...I was approved for more than the amount I requested, at an interest rate of 11%, which isn't great but isn't bad either; so far not too bad. Before I clicked on the 'see loan rates' tab [or whatever it's called], in big bold print it specifically said "this will not reflect/affect your credit score." As of yet, I have not checked my credit report to see if this is indeed the truth, but once I do, and if it is reflected on my report as a negative hit, I will be back to write another scathing review. So obviously, the aforementioned was not the issue for me, but what swa is this: as noted above, the interest rate is 11%, however, on the approval page it also said there is a 13.9% APR on TOP of the 11% rate....call me ignorant, but I don't understand this, and I view this 'offer' as a scam. So essentially, what NE is offering is an 11% interest rate, on TOP of which I'm also paying a 13% APRt???? I've had quite a few loans in my life, and have never seen such a thing. I called New Egg's customer service number to get a clearer explanation, and the rep basically mumbled and side-stepped my question(s) without answering or explaining the details, terms, fine print, and why there are 2 different rates. He did however tell me, as if it was some huge incentive, that there is a "3 day grace period, and only a $15 charge per incident if one goes past the 3 days"...wow, what a bonus, let me sign on the dotted line now! And also, as one other reviewer wrote, there is a $500 processing fee!?!?! So needless to say, I most likely won't be using this loan, however, I am interested in getting some stuff paid off quicker than can be done with a regular credit card, and plan to shop around for a better and more clear rate than that offered by NE, so, if their loan approval did ding my credit and affects my ability to get a loan somewhere else at a better rate, as said, I will definitely be back!! Ultimately, NE needs to be clearer on their interest rates, train their employees better, and stop trying to scam people in with the 5.99% offer which, in reality, is most likely offered to one in ever 5,000 niave consumers...having said that, I would like to see their statistics in terms of how many consumers, out of all of those who apply, actually are offered the 5.99%. And I guarantee, even if these [stats] would be requested from the company, they would never ever produce the results! Instead, they'd rather sucker people in, and then offer them a loan that has both an interest rate AND an APR!!!!

Review: For over six months I have repeatedly tried to stop unwanted advertising / loan application mailed to my home. the more I call to have mailing stop the more mailing I get. It started with 1 every other week, I'm now receiving 3 per week. I also get 3 to 4 phone calls every day. I have asked repeatedly to stop, I don't want their services. I want them to take me out of their system and never contact me again.Desired Settlement: I don't want their services. I want them to take me out of their system and never contact me again.

Business

Response:

Dear [redacted],Thank you for sharing your concerns and allowing me torespond! We were unable to locate any record of your request to ceasereceiving future offers so I added you to our “do not solicit” file withimmediate effect. Please be advised it can take up to 30 days to stopreceiving mail offers. Please feel free to contact me directly with theinformation I left on your voicemail. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me ONLY if mailings AND phone calls stop!

Review: This company has harassed me by mail for about a year. I called them to inquire about their rates and could not get a straight answer out of them. I decided to use Discover Loans that same day and was approved immediately. I read the negative remarks about them and the one that really concerns me is that they give your name and number to another branch or company that calls your number. I just reported these numbers to the governments NO CALL LIST which my cell phone is listed. I would like you to contact BEST EGG and tell them to make sure that they never contact me and no third parties contact me. I worked for a law firm for many years and have no problem suing them.Desired Settlement: I would like you to make sure they never give out any number to a third party. Bad practice. They are asking for a law suit.

Business

Response:

Mr. [redacted]-Thank you for sharing your concerns. I want to assure you we do not share your information with any third parties. I have addressed this with the applicant who submitted that review to their satisfaction. I have added you to our "do not solicit" file to ensure you do not receive future loan offers from Best Egg. Please reach out with any further questions.

easy transaction, friendly knowledgeable customer service. One surprise way the fee came out of the amount I was asking, so add on some money to your request if you want a specific amount.

Gosh, that was a very easy process. I have had a life-changing event that has increased my credit card balances. To consolidate the credit cards into one payment, one interest charge will make all the difference for me.

Review: I applied for a loan and received the e-mail going over the terms of the loan I noticed there was an origination fee that came off the top of the loan. I called customer service inquiring regarding the origination fee and the amount I needed to pay back to Best Egg. I have had payday loans before where they take the amount off the top of loan but when the account is paid you pay the balance that was deposited into your account i.e loan amount $300 deposited into account $250. When it came time to pay the loan the amount of $250 is withdrawn not $300. I asked the agent if this is how this loan is handled he said yes I asked twice the amount that needed to be paid off and read him the amount that would be deposited in my account he confirmed yes that is the pay off amount.

So I accepted the loan offer based on his response.

When it came time to make my first payment I established my on-line account and it said on my account my pay off loan was for the whole amount plus interest that had accrued. When I called to inquire about why the amount was different than what was told to me over the phone by the customer agent the person I spoke to said I accepted the loan terms and I should've read my contract. When I explained that I called and needed direction regarding the loan terms and origination fee the agent still said the same thing.

I asked to speak with a supervisor to discuss the issue I was sent to voice mail. The supervisor did not call back I called the company 3 additional times before I finally got to speak with a supervisor. The supervisor explained the origination fee to me which I understood they way she explained it to me. I explained to her that when I called before accepting the loan terms and had asked for guidance I was given the wrong information. I explained to her that I know calls are recorded and monitored for quality purposes I suggested that they get the recording of the conversation. I explained to her that I thought the practices were predatory as I had called to get information regarding the loan to make sure I understood it correctly and was given the wrong information. She explained it may take a couple of business days to get the recording and review it.

I waited 3 weeks before calling the company back because I hadn't heard anything. Again I was told the supervisor would call me back. I waited another 3 days no call. Spoke with the supervisor finally after I called the company no return call from them.

She then proceeded to tell me I was responsible for the whole amount. I had to explain to her again what we had discussed about the wrong information given to me and the recorded call. She then said she didn't have the recorded call information and that usually the company is very quick to getting that. She said she would put in another request and review it.

I believe this company is a predatory lending operation.Desired Settlement: I would like the company to make a billing adjustment because the information I called specifically to be explained to me was given to me incorrectly.

Business

Response:

Dear [redacted]Thank you for taking the time to speak to me and allowing me to respond to your concerns! As discussed, we will be making an adjustment to your account as a result of the misunderstanding in regards to the origination fee. I apologize for any inconvenience this may have caused and would like to assure you that the agent is being addressed as a result. Please feel free to reach out to me directly with any additional questions or concerns!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I filled out an application for a loan and was told I didn't qualify because of something on my credit report, I have sent in a dispute to Experian about the listing because it was a bogus lien by the State of New York and I was refunded all the money they had assessed that I owed them and of course the State of New York will never say it was wrong. But that happened in 2011 and all of my other accounts have been without a late payment and I feel that I was misled especially since I have read about all these other people on your site and how they never really had any intention of giving the amount they told us or at the rate specified. I would like it taken off my credit rating that I even applied for it.Desired Settlement: Correction to my credit reports

Business

Response:

Dear [redacted],Thank you for taking the time to share your concerns and

allowing me to respond! I apologize that we were unable to make you an

offer at this time. The concept of pre-approval for a Best Egg loan is

predicated on information we obtain from the credit bureaus and our credit

criteria. Once you apply, we make credit decisions based on your credit history

and the information provided in the loan application such as income, employment

and other key financial ratios. I can assure you that there was no impact to

your credit rating as a result of your application as we only facilitated a

“soft pull”. I would be more than happy to discuss your individual

application with you at your earliest convenience, please feel free to contact

me with the information I left on your voicemail. Thank you!

I have had nothing but great things to say about this company to my friends!! They were nothing but courteous and upfront about everything! My initial contact was with a [redacted], she was very helpful and willing to be patient with me to walk me through the process! Those who had anything less to say about this company is far beyond me! My experience was pleasurable and comfortable!! Glad I connected with them, and not to mention they are saving me over 700 dollars a month...

I must admit I was skeptical, but I was hoping for some quick help. The offer seemed too good to be true. However I decided to take a shot and I was pleasantly surprised. The loan was quick and easy, and was funded within 3 days. I can payoff credit cards and enjoy financial freedom!

Dealt with a Ms. Karla [redacted] and the experience was delightful.

Thankyou

I just a quote for a loan, put in $14000, they said I would be approved for $12500, not a problem, the interest rate they quoted me WAS 29.9%, way higher than most of my credit cards!!!!! What a joke, and worst part is they have my phone number now, if I get any calls from them other than me telling them to go away, I will put them on call block. Another bad thing is I probably got a hit on my credit report which will hurt my score.

Dealing with Best Egg has been a miserable experience. My husband died and I have been trying for over a month to get someone to speak with me. I got through once and was told to fax his death certificate, which I did. I heard nothing from them and when trying to reach someone, told them that I kept getting cut off and was told, "we're a big company." Now that they have tried to take money out of his bank account they took me to legal. I tried to talk to someone, they are out of the office and do not want voice messages. Really, a "big" company that has only one person in legal to speak with. I would never use this company.