Best Egg

I received a PRE-APPROVED letter only to go online and enter my information and receive the response that Best Egg had no offers for me at this time. What is the purpose of sending out PRE-APPROVAL letters if there is not actually a scenario of PRE-APPROVAL? I have excellent credit but I do have some credit card debt I would like to consolidate. I researched Best Egg online and read several reviews both good and bad and decided they would be a good option. It was disappointing to enter all of my private information with the intentions of using the Best Egg service only to be "tossed aside" in a matter of seconds. Certainly not the service advertised. Comes very close to false advertisement in my opinion.

HUGE SCAM!!!! DO NOT USE!!!

I was desperate because I really needed to pay off classes to continue my education and lord behold, the pre-approval letter came in the mail right on queue. Usually I shred these sales offers every day and they caught me at just the right moment (and boy was it the right timing because I did not check the background like I usually do). I got the money I needed immediately, BUT at a heavy cost. 27% interest rate on a $14500 loan.

I'm still looking into how this interest rate is processed because my payments are $450/month. Which is fine, but I paid $2k the first month, and guess how much I owe on the loan after the recent payment I made, $14502!!!!! How is it I pay $2k, and I owe even more money on a loan I've only had for 1.5 months. I paid $1500 more than what was due, and owe them even more money. DO NOT USE!!! IT IS A SCAM!!! Fortunately I always get more money than I need, and only needed $5k. So the rest is going back immediately as I pay off the last little bit.

Oh and by the way, the interest rate on this loan is higher than ANY other interest rate I have on any credit card, student loan, etc. So how I got such a high rate, when I consistently watch my credit, I'm not sure.......... SOMEONE SHUT THEM DOWN!! PREDATORY BUSINESS TACTICS ON LOANS YOU MAY NEVER PAY OFF!!

Review: I applied for a loan and received the money on 10/27/15, I called on 10/27 and rescinded the loan. I did it in under 5 days as I was told I would owe nothing. I was told by customer service that they would collect the money from my bank account which they did on 10/29/15 every penny of the $13776.45 I was told that I would receive a letter saying I owed nothing. Today I received a statement saying I owed $736.72.

I don't owe anything and I am very upset that I did not receive the payoff letter as promised!!!! I now have a bill I DO NOT OWE!!!Desired Settlement: I want the letter I was promised saying I owe NOTHING..$0.00.

AND the correction to my credit report!

All 3 credit bureaus.

Business

Response:

Dear [redacted],Thank you for taking the time to speak to me and allowing me

to respond to your concerns! As discussed,

your account balance has been updated to reflect $0. I have sent you a copy of the Paid in Full

letter to the email address on file that you confirmed. The credit bureaus will also be updated

accordingly to reflect the pay off.

Please feel free to contact me directly with any additional questions or

concerns. Thank you!

Review: I learned about Bestegg through [redacted] I applied for and was approved for a $5000 loan. Instead I received a loan for $4750. When I called I was told that there was an origination fee of $249.00. I was never notified that the money was being deposited into my account. Now when I click on their emails for and go to my dashboard I cannot find anywhere the offer that I accepted. I am feeling very unsure. Is this a legitimate business. I can only obtain access to their sight through their emails. Is this a legitimate company? If so is it the origination fee legal. Please help me. Feeling so uncertain..Desired Settlement: I would like the amount that was offered with no origination fee. Please show me how to be able to have access to my account with them to be able to see what is going on with my account in its entirety.

Business

Response:

Dear Mrs. [redacted]-Thank you for your application and I want to welcome you as a customer! My records show we spoke with you several times on March 9th. During one of these conversations, we conference called your bank to verify your checking account information for the deposit. The origination fee for your loan was $249.50. This was disclosed via the Truth in Lending Agreement you electronically signed. We can send you another copy for your records if you would like. Your loan is now serviced by our partner, SST. You can access your account details at accountinfo.com or simply by calling the toll free number. I hope this response resolves this matter for you completely. If you have any further questions, please do not hesitate to contact us.

excellent! very fast and profecient and quite frankly im shocked it was so fast!

My process to apply for my pre-approved loan was a smooth transaction! No hassles what so ever! I will definitely use their buisness again!

Very well run company. Process was smooth and I was approved immediately. Would recommend to anyone with good credit that needs cash. Interest rate is fair.

The advertisement is completely different than actual interest rate and the amount of loan. They are very pushy. I stopped filling out the form because I thought with negative income announced on tax return they won't approve the loan. They called me twice and when I told them the reason that I did not continue the application the person who called, told me no that is not an issue and when I continued instead of $30,000 requested loan the system approved $10,000 for interest rate of 21.99% to be paid back in three years. Then someone called me and said the loan is not approved. When I told him about what their representative told me and pushed me to continue he said well sorry about that.

Got very fast approval and within 2 days the money was pending in my bank. My total interest rate is 17%. Not the low rate I was hoping for but far better than my credit cards. I opted for a 3 year repayment plan but have not yet made any payments. I read all the negative reviews on here and tried to cancel the loan. When I checked my bank it was too late because the money was already there. So far it was easy to pay off all those credit accounts. Now I have one payment that is somewhat smaller than what I was paying but more of the money is going to principal rather than interest.

This is a scam to obtain your personal information. I have high credit debt that I was attempting to consolidate into smaller, fixed monthly payments. I responded to a pre-approval offer in the mail (about the 10th in as many months) and finally decided to try it out. Was immediately rejected, even though my overall household income is well in the six figures, and both husband and I have been steadily employed for 5 plus years. Our credit scores are in the mid-six hundreds, due to high debt to income ratio, and we were hoping to fix that. No late payments, and we own our home. Your letters border on false advertising. I am now going to have to closely watch my credit report to ensure nothing is comprised.

Thus far I am a bit frustrated. A week+ into this simple 10,000 loan, I was told very quickly I was approved for in Black and white, turned into funds dispersed to my account of only 9,500.0 and change. ?????

My first payment due on the 18th of April. To this point, my log in does not work, 7 days later??? I have made several call, and when I finally get a live human being, they say,, just give it a couple of days,, they are backed up???? WHAT?? IM a customer thats paying semi reasonable interest on a loan thats already incorrect, and I can't access an account Ive set up on my end, to view and make payment options a week later??

Ive called twice now to resolve this and burned more than an hour on hold for this one topic. Just to get the same answer,,"wait a few days"?? No one can tell me how many, because thats apparently an unknown??

What! are we in 1999 all over again? Im certain I won't get a penalty charge if I can't make a payment on time, because I was too busy to make the payment, as they state their business is currently so busy!! This is simple keystrokes folks!! Unacceptable answers.

If you don't mind waiting a week or two or three to access your own personal information you ve provided them, which they likely use for their own monetary purposes, then by all means Go for it. I did, and thus far Im feeling a bit dumb for using this service.

Here's hoping things get better soon!!

They sent me snail mail offering a debt consolidation loan, advertising a low rate. When I went to the website and typed in information, they came back and offered me a loan with a 30% interest rate. I immediately closed the application. They attempted follow up email and phone calls, but there is absolutely no way I would accept a loan from these people. A 30% interest rate is double some of my credit cards!

Review: I applied for a loan. I was approved however I declined the loan and returned the funds in full. I have documents stating that it was paid in full. They are charging me $1,051.12 in origination fee for a loan that I never used. I called the company various times and spoke to various so call supervisors and got no assistance what so ever. They just kept transferring me to other personnel.Desired Settlement: To issue me a credit for $1,051.12 origination fee for a loan I never used and returned in full.

Business

Response:

Dear Mr. [redacted],Thank you for reaching out to share your concerns! Please rest assured that you are not being charged for the origination fee. I have confirmed that your balance is $0 and the rescind process wascompleted successfully. I apologize if you received information that stated otherwise. I am having the calls pulled and will be providing the agents involved with the necessary feedback. I apologize for anyconfusion this may have caused and that your customer experience was less than stellar. I have tried to contact you several times to discuss, please contact me with the information I left on your voicemail at your earliestconvenience. Thank you!

Wow thank goodness for reviews. I also received the chance from credit karma for this offer but I always read reviews first if available. After reading these reviews I will not be putting in my information. Thank you to all who took the time to type a review.

Review: I received an offer from Best Egg so I phoned in, gave them my information and was offered a loan at a higher interest rate than what I was willing to commit to. I told the representative on the phone I was not interested in the offer. Every day since I have been receiving emails and phone calls from them asking me to complete the loan process. I called yesterday and spoke with [redacted] I would appreciate Best Egg to stop calling me since I am not interested in a loan at 15.99% She stated she would remove me from the calling list. I told her the last 4 reps have told me the same thing and you guys just keep calling. It will take up to 30 days to get removed from the calling list and she can't guarantee I won't receive anymore phone calls. I told her I will be filing a formal complaint and she said when I provided my information to them, I agreed to be contacted. So even if you ask to be removed from email and phone calls, they will continue to harass you.Desired Settlement: Removed me from you mailing list, phone calls and email solicitations.

Business

Response:

Dear Mr. [redacted],Thank you for taking the time to speak to me and allowing me to address your concerns! As discussed during our conversation, the request to no longer be contacted was made on 8/14and was completed that day. I apologize for any confusion there was based on information provided by the agent at that time. You have been added to our “Do Not Solicit List”. Thank you again for your application! If you have any further questions, please feel free to reach out.

There were no hassles and I received the funds quickly with a good pymt and a pick of how long I wanted it. Thank you Best Egg for helping me get my life back!

I can't even begin to explain how amazing this company is. I filled out the online form, submitted the necessary documents and within 2 business days the funds were in my account. I am simply amazed that it was that easy and hassle/gimmick free. I have now paid off every single bit of my credit card debt and now only have one reasonably priced loan repayment with an amazing APR in comparison to what I was paying. No more juggling due dates and minimum payments. This company has literally changed my life. Thank you a hundred times over!

The process was painless. It took less than 15 minutes.

Review: I was approved for a loan on November 2nd and the funds were supposed to be deposited in 1 to 5 days. However, the funds never appeared. I've called several times and reconfirmed my account information, twice by calling my bank. It's been almost a month and I still have not received the funds. I've been notified that my first payment will be debited from my account next week, even though I have not received the funds. Every time I call I'm told that they are unable to do anything to help. All they can do is email upper management, who have not responded to their own employees' emails. They will not give any contact information or guarantee that the first payment will not be debited from my account.Desired Settlement: I would like to have the funds deposited in my account before the end of the month and the settlement date changed to have the first payment 30 days AFTER I receive the funds in my account.

Business

Response:

Dear [redacted],Thank you for taking the time to speak to me! As discussed, your loan was funded on 11/25/2015

and your first payment date has been updated accordingly. Thank you for confirming you have received

your funds. I apologize for any

inconvenience this may have caused.

Please feel free to contact me directly with any additional questions or

concerns. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I overnighted a check to Best Egg on Friday, October 9th. I have received an electronic copy of the return receipt from the post office which shows the check was received by [redacted] st 11:16 a.m. On October 10th. I have been calling Best Egg/SST EVERYDAY to try and understand .... WHY THE PAYMENT STILL HAS NOT POSTED TO MY ACCOUNT? I always get the same response....maybe tomorrow!

Can anyone help?Desired Settlement: Payment Posted to My Account

Business

Response:

Dear [redacted],Thank you for taking the time to speak to me today! As discussed, your payment of $35,490 was

received today (10/19/2015) by SST. The

payment is scheduled to post to your account tonight and you will receive a

letter confirming that the balance is paid in full. I apologize for any inconvenience this may

have caused. Thank you for choosing Best

Egg! Please feel free to contact me

directly with any additional questions or concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.