Best Way Home Improvement

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] / [redacted]

To Whom it May Concern,We apologize if [redacted] felt her experience with one of our Subcontractors was less than pleasantWe have reached out to our California Field Manager, Christian C [redacted] He will personally be contacting her to service the equipment himselfSincerely,Colin W***Corporate Account ManagerSafe Home Security

The customer signed a month agreement for monitoring It was changed from a month, these are the only kinds avaialable or years If a customer moves or cancels early for any reason we accept 90% of the contract to term In this case the customer owes $ Again as a courtesy if he pays $by July 8, we will accept that as payment in full In terms of credit, anytime a consumer is alte by more than days with a scheduled payment they run the risk of being reported We report all accounts, good or bad, monthly A consumer may dispute any credit information they feel is incorrect by logging into [redacted] or [redacted] and submitting disputes

We spoke with the client on 1/29/ I informed her that we would need a copy of a credit line showing we are reporting her as derogatory She informed me she would not pay for a credit report to substantiate this that she saw it on [redacted] *** I informed her then that her only recoarse would be to submit a dispute with the bureau and they will contact us to resolve The account itself has been closed for years, there is nothing due and I can find no information indicating a derogatory history

If the customer sends back the equipment that was mailed to her, we will agree to release the customer from the remainder of their agreementWe can email a return label to the customer to the e-mail address we have on file if the customer prefers

These are the roofing estimates that I have given to Safe Home SecurityAll Roofers have said they recommend replacing the lower sectionI just want the roof the same condition it was before safe home securities technician put a hole in the roofPlease let me know if you would like a copy of the technicians copy of his statement admitting he put the hole in my roofThank youGary Gobernik

The client signed a year agreement in They paid the first payments and then stopped paying There were no calls for service during this time The client owes the balance due and should contact us directly to make payment arrangements

To Whom it May Concern,Safe Home Security will honor this "complaint" as a cancellation letterAllowing [redacted] account to expire May 30th, per the contract's end dateSincerely,Colin W***Corporate Account Manager

Complaint: [redacted] I am rejecting this response because: I've been asking for yrs for my certificate among other things, this to is not negotiable as well at this time Sincerely, Tanya [redacted]

Complaint: [redacted] I am rejecting this response because: I would like to know why you would consider revisiting the issue if I send a copy of the our driver licenseWhat is the reason for this? We can go back and forth with me denying and you saying I signed the contractIt seems like we are going nowhereI will continue to say that the first time I saw the contract was when it was sent to me by email on September 3rd, Sincerely, [redacted]

The client has a year agreement Has called regarding financial issues Call us to resolve, we do not cancel contracts without cause Our representatives can work with you on a payment arrangement

The account has been canceled, per the customers request, with a zero balancePlease let this be the confirmation in writing, requested

To Whom It May Concern, [redacted] signed the contract stating she was aware and agreed to the terms of the contract, which includes the automatic renewal clause in line of the contractAdditionally Safe Home Security has received no cancellation letter in regards to closing this accountIf [redacted] is going into an assisted living facility or the home is being sold, we ask she forward documentation of that to our Customer Care Department at [redacted] Proof of this paperwork being received will allow the account to enter into an early cancellation with no money dueIf documentation is not provided to the company, the account will remain open in accordance with the terms of the signed monitoring agreementSincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: [redacted] I am rejecting this response because: the account was cancelled on May The message from the business is vague and did not address the issue that the salesperson stated, "I can cancel my original purchase and attempt to purchase a new unit on May 22"Upon canceling to account, I was told I would not be refunded, which is contradictory to he previous statement above Additionally, the account could not have been cancelled on May as I was out of the state on a field trip with my school until May Again, the message was very vague and did not address any issues Sincerely, [redacted]

After speaking with the customer we have come to an amicable resolution regarding the matter at handAfter a credit towards the balance and reducing the rate to $the customer is satisfied and willing to move forwardAlso we have shipped a door contact to the customer, for self install, per customers requestMatter is resolved at this time On Wed, Dec 13, at 3:PM, Arooj B [redacted] > wrote: Hello, The MMR on the account was lowered to Bobby is writing up the formal responseThanks, r has no parts or labor warranty and was charged for their service call and monthly rate in the amount of There was never any complaints in notes of the account for faulty equipment until August, well past the day warranty Anthony G [redacted] Customer Service Manager Safe Home Security [redacted] Middletown CT###-###-####

[redacted] 's Response is as follows This customer agreement is currently pending cancellation To continue with cancellation there are options of which are to allow one of our technicians to pick up the equipment from the home, purchase the equipment, or mail the equipment back to us free of charge If the customer chooses to have the equipment mailed we will email the customer a shipping label ; As a recent example the customer had an alarm on October 10th and the system proved to be working properly If there are any specific issues with the system that need to be addressed please contact ###-###-#### A representative will assist you if there are any issues that can be solved over the phone or create a service ticket for a technician to arrive to your home

Please see previous response

This account was cancelled as client paid buyout amount per the agreementThe client was also mailed transfer of companies paperwork on 5/17/We also offered compensation and service calls, client refused wanted a buyout on agreementThis account is now closed Jevaun P [redacted] s Resolutions Account Manager Safe Home Security Sebethe Dr Cromwell, CT ###-###-#### mailto: [redacted] Home-Security- [redacted]

The customer has a year agreement signed in They paid almost years before stopping They can buy out the remainder of the agreement for $or pay back balance and honor remainder of the agreement as stated We are not cancelling the contract

The local company located in [redacted] is employed by Safe Home SecurityThis account will be receiving a call to schedule service