Best Way Home Improvement

This account has been closed per the customer's request and there is no further money due

Our devices save lives every day and I'm not sure how your mother was taken advantage of During a phone conversation 7/the client was informed the unit must be returned to us to cancel accounts and stop billing We recieved the unit back this past week and a refund is not due Our service manager has already spoken with [redacted] and while we sympothize with the request we recieve these requests daily and simply cannot operate a business without clients paying monthly while they are in possession of our equipment The account is cancelled and there will be no further billing but we do not see a justifiable refund due as our equipment was in the clients possession

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I I would like no type of contact from the company after my contract is cancelled Sincerely, [redacted]

The client owes months x $or $ You may send in a check for that amount with a cancellation letter and statement of payment in full with your account number If you would like to close by phone call in and make final payment

The payment received paid the contract in full and the account is now canceled

There will not be a reimbursement of any amount and Safe Home Security will continue to bill for services under the current terms of the contract which are in effect until May 22,

SHS has agreed to pay the estimate in the amount of $2,600.00, for the home repairsA release has been sent to the customerUpon receipt, a check will be issued, to resolve this matter Jill K [redacted] Legal Safe Home Security Sebethe Dr Cromwell, CT ###-###-#### [redacted]

# [redacted] Spoke with [redacted] customer will be sending me proof of all the double billing plus proof of the buyout payment Once I receive this information I will set customer up for service to do a PMI Once technician confirms service call I will reimburse all the double billing moneCustomer agreed and will be sending me the request via-email Gladysbell S [redacted] Payroll Manager Dealer Support Manager Safe Home Security Sebethe DrCromwell, CT###-###-####

To Whom It May Concern,The [redacted] account has been closedA refund check will be mailed to the [redacted] address in the amount of $for the month of June that they were improperly charged forWe apologize for any inconveniencesSincerely,Colin W***Corporate Account ManagerSafe Home Security

I have sent client copy of agreement, so she can have competitor the payoff amount of $

Complaint: [redacted] I am rejecting this response because: I never was told anyof this I would like to know who told me thisI was told that if I didn't pay the remainder of the contract I would be sued They never told me about a warrantee or service charge Sorry they are lying Sincerely, [redacted]

Although this account is in agreement until July 5, 2016, Safe Home Security has agreed to cancel the account without penaltyThere is no further money due and the account has been closed with a zero balance

The client is under contract until February They have admittedly switched companies They paid through August and signals were present until that time They have never scheduled a service call or called in to say system was not working They have two choices for resolution They may pay teh buyout owed under section of the agreement or they may have us switch them back at cost and honor the remainder of the term

Please see the original response It is accurate

Complaint: [redacted] I am rejecting this response because: This company took advantage of an year old woman, not explaining to her that the minute their device was delivered to her home, regardless if she opened the package or not nor activate the service, she would continue to be charged $every monthMy Mom [redacted] is a retired, handicapped woman in a wheelchair who fell prior to the medical device being received and opened, and went directly from a Hospital to a Nursing/Rehab FacilityShe lives on a very low fixed income on her Social Security and this $which was charged every month since May on her checking account, depleting her of any spending money left her, after the Nursing Home was paid, leaving her virtually pennilesswe are asking that this company please reimburse her for months of charges in the amount of $If they do not do so, I will also contact Consumer Protection Agency and the CT Attorney General about this concern Sincerely, [redacted]

The account was canceled, with no balance due, and a credit repair was requestedWe apologize for any misunderstanding or inconvenience

Complaint: [redacted] I am rejecting this response because: your company mislead, me, I've sent all documents you asked for by fax in and Sincerely, Tanya [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.On June 10, I spoke with [redacted] account manager [redacted] extension [redacted] and I made the March and April payment by phone (***) to close out my account Sincerely, [redacted] ***

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:We have reviewed this matter and this account in detailWe have opted to close this accountThere is no further action required by this customerPlease let this serve as formal confirmation of cancellationAt this time, there are no refunds dueSincerely,Colin W***Corporate Account ManagerSafe Home Security

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***