Best Way Home Improvement

Safe Home Security has two options available for this account:Continue to pay on current agreement until it expires on September 25, Accept a new offer of $35.95/month for months with the first three months at no charge

I received a voicemail from Christopher H [redacted] when I got home but because of the time difference we could not connectThere were only two previous voicemails that I received from Safe Home and they were from Chastity, which is the same person that had always disregarded my messages and finally put my phone number to leave a recordingDuring the month of May I had called her more than times to leave messages but no return callIn the beginning after I voiced my concerns with the alarm going off at all times of the day and all it said was battery lowI even went out to buy the same type of battery and replaced it myself and to no avail the alarm keeps on going off to this day from 5/1/On the voicemail from Christopher H [redacted] he mentioned they called every day of this week and I heard a voice telling him thatBut it is no way because of my phone setup I am able to track each callI just cannot understand their operation now and I refuse to do business with them at this timeI stopped my automatic payment and even had to pay a fee for that!!! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Customer Info Id# [redacted] Response: Client originally signed a month agreement back in Sept In that agreement the client must call in days in advance to allow the company to cancel the accountIf not, then the client goes into an automatic roll term of months not months The client then was called on 1/25/to upgrade his wireless service for his system since he had an older model and he agreed to signing the month agreement to do the upgrade at no out of pocket feesClient signed and returned agreement through the USPS So on 8/25/when client called in to cancel, he wasn’t in rights since he did the upgradeAt this time the client is responsible for his agreement- CRO,Chief Retention Officer Safe Home Security [redacted] Middletownl, CT###-###-#### ext [redacted] mailto: [redacted]

[redacted] is under contract until August Pay back balance we will fix whatever is wrong with the system and honor the remainder of the contract If you would rather you can pay a 90% to term early cancellation buyout and cancel teh contract Contact Carmelo b [redacted] at extension [redacted] to discuss options

The reason I got off the automatic draft is because I lost my job 2010, I am not making the money I was making at that time and when I notified you of this, the person I talked with had no problem with me paying monthlyIf I could afford to do a monthly draft I would but I am not late if I am paying monthlyI made an agreement with someone in your office and they had no problem with this payment planI can not remember the female that was handling my account at that time so that is why I send my payments in the way I doI can't send what I don't have and you should understand that as long as I am keeping my payment caught up monthly Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Brown

To Whom It May Concern,We have explained our stance on this matter several timesAny further correspondence is only being redundantSincerely, [redacted] ***Corporate Account ManagerSafe Home Security

Our response is not any different from the original

The client has a year agreement with Safe Home that expires 10/ Customers are responsibile for testing teh system and notifying us if it is not functioning We do offer a 90% buyout on contracts so this customer may cancel with a payment of $

Complaint: [redacted] I am rejecting this response because: I want to see your figures on how you came up with that sum because my figures is around dollars for refund Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have canceled service with your companyI was told that I have to pay off the remainder of the contract periodIf you would credit some of that it would be appreciatedI just can't accept it when your customer service people are rude and stop returning phone callsWaiting since July to get $worth of key fobs programmed is not acceptable plus the fact I could not use the security system to its full extent without the fobsWe were told a mailing label would be sent to return the fobs so we could get a refund and have not received that as of today Sincerely, [redacted]

To Whom It May Concern,This customer signed up for a system at they're residence at [redacted] After the full installation was completed the customer stated she wanted to have more sensors put into her detached shedA price was agreed upon ($more per month and $ out of pocket)At that point a tech was sent to the home and the sensors were installed and in full working orderA short time after the installation of the shed was completed, one of the shed sensors was having interruptions in signalsA tech was dispatched to diagnose the issue and found that because of the distance between the home and the shed, there were weak signals coming from the shedHe advised that a signal repeater would be needed in order to ensure the system in the shed would receive full communication of any alarm signalsThe customer was unwilling to pay the additional fee for the repeaterAt that point the customer made several complaints that the job was not completed and parts were not installedAll parts that were requested and agreed upon were put into the systemIn order to satisfy the customer and continue this business relationship, Safe Home Security is willing to waive the charge for the part and send the tech to the home to install a repeater at no chargeSincerely,Colin W***Corporate Account ManagerSafe Home Security

The disputed amount will be for September and OctoberAfter October's payment clears (Oct15th), I will have a refund check in the amount of $sent to the customer's home addressI apologize for the inconvenience and the account has been closed

The client called into cancel in citing affordability She agreed to new month agreement with free monthsand a $per month reduction We will reduce the contract to months meaning that she owes through September This must be paid by March 31, or the offer is recscindd Please work through Matthew [redacted] your account manager The final balance owed is $

Revdex.com RESPOND PLEASE [redacted] # [redacted] COMPLAINT# [redacted] REASSIGNED SERVICE TICKET TO TCS, DAN SAID HE WILL COVER EARLY NEXT WEEK MONTH CREDIT ISSUED NO FEE FOR SERVICE CALL THANKS SHANE

Complaint: [redacted] To [redacted] Manager, Marketplace Operations I am responding to the e-mail sent to me today regarding the complaint that I filed I hope that I can still be in your active file to keep that company from sending me to a collection agency I am 75, haven't caused the problem myself, and need the help to remedy this problem The SafeGuard company finally addressed my situation and sent a man out to remove the box and wiring He also advised me that the sales person was no longer with their company But I am not feeling safe from them going after me for the monies I refused to pay when I didn't get the service they sold to me Please help me to end this problem Thank you [redacted] [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This business is not right after I found out they automatically put me in another year contract my husband called and talk to the billing office and she told him that she would call me back to cancel it or try to work something out well she called me and kept trying to influence me to stay after I had already repeatedly stated I just wanted to cancel she wanted to know what I was interested in doing I stated getting a camera system but with another company she went on and on until she figured I wouldn't change my mind and then told me I couldn't get out of the contract for another year and if I tried taking legal actions it wouldn't matter cause I wouldn't win because it's in contract so I asked if my contract was up and you all knew I would automatically be resigned in a contract why didn't y'all state this when you first call to tell me about renewal of my contract she stated that wasn't her job to warn me about day prior cancellation it was mine this company is very unprofessional and I want out but after the back and forth with them and unprofessional employees I haven't answerd any calls from them am just waiting this unauthorized prolonged contract out if need be because I don't trust that they'll actually cancel it without trying to attach to my credit report so there for I'll send in my cancellation email this week and wait out the time to ensure that doesn't happen and never make this mistake of signing any contract with this company or any other company without being aware of the fine print clauses I've been a faithful customer and have never missed one payment in years and unless they can provide me something in writing stating its cancelled with no penalty I'll just wait it out there not trustworthy in my opinion Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Si it’s not that they canceled the service they’re just not coming to fix the faulty sensor on the window which unables me to set the alarm for fear to have a alarm I don’t need them to monitor when I cannot set the alarm I see this has been a waste of my time Is there anything the Revdex.com can do to ensure other customers don’t end up with such a nightmare or is this simply about going back and forth? If that’s the case you can proceed with closing this complaint Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Safe Home Security was notified by telephone and in writing, in October 2014, to close the account The account was paid monthly, as the payments were automated withdrawn from my banking accountSafe Home Security received three additional payments, all that should be returned to me, since the effective closed date of our signed agreement was December 31, Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Did not rip out of the wall Sent letter to Colin W [redacted] on MOnday,

Complaint: [redacted] I am rejecting this response because: I CONTACTED THIS COMPANY OVER MONTHS AGO ABOUT FIXING OUR EQUIPMENTTHEIR REPAIR GUY NEVER SHOWED UP WHEN ADVISED THEY WOULDTHEN WHEN I WOULD CALL THE COMPANY TO TRY AND HAVE ANOTHER GUY COME OUT AND FIX OUR EQUIPMENT THEY BOUNCED ME AROUND THE COMPANY NUMEROUS TIMES FOR WEEKS WITHOUT ANY HELPEVERYTIME I WOULD TALK WITH SOMEONE THEY WOULD TAKE A MESSAGEI EVENTUALLY MADE A COMPLAINT WITH THE Revdex.com AND SOMEONE GOT AHOLD OF ME TO FIX MY PROBLEM WITH THE COMPANY BUT NEVER FOLLOWED THROUGHBEFORE THAT EVEN CAME ABOUT I TYPED A LETTER OF CANCELATION OF THEIR SERVICES AND SENT IT INI CURRENTLY RECEIVED A BILL THAT THEY SENT ME TO COLLECTIONSA BILL FOR NO SERVICES CAUSE I COULDN'T GET ANYONE TO FIX MY CAMERAS Translate Desired Resolution / Outcome Desired Resolution: Billing Adjustment select Desired Outcome: ADJUST BILLING AND MAKE SURE I NO LONGER HAVE SERVICES WITH THIS AWFUL COMPANY Sincerely, [redacted]