Best Way Home Improvement

To Whom It May Concern,Safe Home Security was unaware of the issue's [redacted] was having in trying to cancel his accountWe have reached out and spoken with him and will be closing his accountSincerely,Colin W***Corporate Account Manager

To Whom it May Concern, [redacted] was mailed correspondence in regards to the transfer of companies in March of Additionally, we contacted the main premise number and left a voicemail requesting a call back, which was not returnedWe have attempted to reach out to [redacted] over the last few days to schedule a service callHe has not answered the phone or returned any calls.We ask that [redacted] review the terms of his contract as he opted to not purchase a warranty with his systemTherefore there is the charge for serviceAdditionally, in [redacted] contract it states [redacted] is obligated to test and maintain his alarm equipmentHe has failed to do soThat does not release him from his agreementIf [redacted] would like service of his equipment, Safe Home Security will offer a one time no charge service call ($per initial visit, $per hour)If found parts are damaged due to user error, [redacted] will need to pay to have those parts replacedIf any errors are found due to defective parts, those will be replaced at no chargeIf [redacted] chooses not to accept our offer, a buyout of $is required to close his account due to his contractual obligationSincerely,Colin W***Corporate Account ManagerSafe Home Security

Security Systems Inc [redacted] [redacted] [redacted] called in on 5/11/asking for a special code to test his alarmNo such special code is required to test his alarm systemThe code needed to test the alarm is the customer’s master code, which he is the holder of We offered to walk him through how to test the alarm system over the telephone, and he declined; insisting there was a better wayThe customer’s claim that he was refused help is not trueHe declined the offer of assistance on a recorded phone line If the customer wishes to be walked through how to test the alarm system, we would be happy to help him in any way we can Kristopher V [redacted] Customer Service Director Safe Home Security [redacted] ###-###-#### [redacted]

Customer signed a year renewal contract in We will release them as of the day of the sale but they must provide us closing documents

This complaint was assigned to Safe Home Security Inc It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc because she was having issues with trying to cancel her account After reviewing the customer’s request, I have submitted the customer’s account to be closed Greg ###-###-#### ext***

To Whom It May Concern,We have asked this customer to provide proof of the emails she has claimed to have sent rather than just attempt to bad mouth our company on this platform without providing supporting documentsWe have removed the customer's past due fee's as well as the customer's bounce fee's and finance fee's that accrued from the lack of paymentWe are awaiting the customer's payment in order to close the accountUnless the customer is able to provide supporting documents of their claims of having sent emails in December or January, we ask that this complaint be immediately closed as resolvedSincerely,Colin W***Corporate Account ManagerSafe Home Security

I do not have the exact dates that I called them, but if need be, I can get them from my police departmentI talked with the monitoring company each and every time and asked for a return call regard issues with my systemI spoke with Bill in customer service the day that I filed this report with Revdex.com and he said he would have a supervisor call meI have yet to receive a call backIf no comments s were made in my file, that is on themI feel that they are in breach of their contractI have contacted legal advice and in process of filing legal action Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

The customer has refused for us to go out and turn on the feature that she is asking for in the PanelThere is no issues as far as the billing goes, we would like to reach an agreement as soon as we canWe have technicians on site to go to the home and do a full system checkWe can not do much if the customer is refusing servicePlease contact us as soon as possible to get this set up.Thank You

THE ACCOUNT HAS BEEN CANCELEDWE APOLOGIZE FOR ANY INCONVENIENCE

This customers contract is up Customers are responsible for testing the system at least once monthly and notifying us if it's not working properly At the customers request we sent a technician out in November who informed him that he needs a cellular back up unit for this system to work properly The customer was not interested in paying the up charge so has chosen to cancel If he wishes to sign back up we are available in the future We will not be refunding past monitoring charges as it was the customers responsibility to let us know it was not working properly

" [redacted] 's contract has been cancelled and no future monthly installments will be taken from his checking account and no additional money is owed."

Complaint: [redacted] I am rejecting this response because:This was never communicated to us All they kept saying was that we needed to send in written coorespondance to cancel the account, which I did EVERY time they requested it I was originally told that I would receive a confirmation letter upon them receiving the cancellation and in that letter it would detail if there was any contract issues I never received said letter, and every time I called they told me the same thing, send a cancellation letter and we will move forward Had they sent us a letter explaining any sort of contractual obligations we would have addressed them at that point, and the new company we signed with was willing to pay those fees upon proof from safe home...proof safe home refused to provide us with Sincerely, [redacted]

Revdex.com: Safe Home Security is a fraudulent company incapable of even acknowledging I owe the nothing! I just want to be done with this disreputable company I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

AS PER OUR CONVERSATION I WOULD UPGRADE THE SYSTEM AND GIVE HIM NEW PANEL AT NO COST ALONG WITH WIPING OUT HIS EXISTING BALANCE ALSO I WILL SEND AN E [redacted] REPORT WHICH WILL REPAIR ANY CREDIT ISSUES THAT WE MAY HAVE CAUSED, I WILL SEND A TECH TO GO THRU THE SYSTEM TOP TO BOTTOM TO MAKE SURE WHAT WAS PROMISED HIM IN THE PAST IS DONE NOW TO HIS SATISFACTION AND REPAIR HIS CREDIT ALONG WITH PERSONALLY HANDLING HIS ACCTHE CAN CONTACT ME PERSONALLY AT EXT [redacted] Salvatore C [redacted] Resolutions Department Manager Safe Home Security [redacted] , CT [redacted] ###-###-#### mailto: [redacted]

We do not guarantee system moves Once a client moves it's a moot point Our contract calls for a 90% buyout of contract to term if a customer breaks it for any reason including moving The clients buyout is $plus but in the interest of tring to alleviate some pain we would be willing to accept $if paid in full by August 30,

The original contract was with Point Security and when I called for service, Chastity A [redacted] informed me that my original contract expired and that I would have to complete a new contract on-line before they can send a tech to fix the problemSo I faithfully completed the new contract not being aware that the company changedThey still have not sent a tech to repair after many phone calls made after contract was completedMy ideal situation would be to discontinue this contractI will mail a copy of the new contract

The customer’s home is being monitored and we have provided screen shots of the signals for them We have scheduled a work order and are willing to accommodate the customer who is requesting service on Saturdays only We will continue to try to coordinate so that we can service the customer but we will not be cancelling the account ###-###-#### Greg ext1***

COMPAINT # [redacted] SSI [redacted] was offered options for service on his system and declined due to the dates offeredWe are more than willing to setup an appointment and get this system up and runningThe customer has the option to contact me directly to have this scheduled and the system fixed As the department manager of resolutions, I will personally walk this account thru to ensure this situation gets resolvedPlease feel free to contact me at ###-###-#### JEVAUN P [redacted] Resolutions Department Corporate Manager Safe Home Security [redacted] Middletown, CT ###-###-####

MrR [redacted] is working on resolving the matterThis account will not be closed due to the current terms of the agreementThe matter will however, be resolved

RESPONSE TO Revdex.com COMPLAINT ID # [redacted] This account # [redacted] has been completed canceled and the client [redacted] Is now canceled and the agreement is now canceled and void.We apologize for this miscommunication and hope that this now resolves this issue.Clients have been notified both verbally and an email that in fact this account and agreement is canceledThank you Jerry R [redacted] Resolutions Department Manager us why here