Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The remainder owed on the legally binding contract is over $The company is already cutting that nearly in halfOur last response standsThe customer may contact *** *** at *** ext *** to continue the $a week payment the customer has already agreed to

Upon reviewing Mary Hawthorne’s file and paperwork, I cannot find anything out of the ordinaryThere are no special notes or requestsShe provided a credit card for her monthly monitoring paymentsAll terms were clearly statedMsHawthorne was a happy customer the day of the install per
her own wordsShe provided us the following letter of recommendation that states: “The installer seems like she’s known you for yearsNo problems with installing the systemWent through like a champJust seeing her made me feel like I had met a family memberSorry to see her goWe need more people like her in the world.” In addition, MsHawthorne was so happy she personally wrote down names and numbers of her close family and friends she wanted to recommend In spite of MsHawthorne’s glowing review of her initial experience something happened along the way to make her feel upsetWe would be willing to compensate MsHawthorne by agreeing to credit her the two months of monthly monitoring, a total of $119.98, to show that even though we have no such promise in writing, we would take her at her word. We hope this gesture will satisfy Mary, and we commit to be available to address any additional and future concerns or service requests that may arise during the life of the initial agreement Adam Homeland Security Services, llc

Complaint: ***
I am rejecting this response because: my uncle has a *** alarm system which has been in use since If you need to verify there is another alarm in the house, send one of your technicians to verify it I am also enclosing a copy of an email dated June 14,when we asked the the company to cancel the account Safe Home Security never responded to the emailIn the meantime the company continues to bill him including late charges and finance feesAgain taken advantage of an old man.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I feel like I was forced to accept this offer If not the company would continue to charge me more Furthermore I was offered another offer but the company reneged on the offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I HAD ALREADY MAILED A CHECK TO THEM BEFORE I RECEIVED YOUR MESSAGE FROM SAFE HOME SECOF THEIR CANCELLATION. I DO ACCEPT THEIR OFFER
Sincerely,
*** ***

Paying the buyout over the next months is acceptable to Safe Home Security

ISSUE HAS BEEN RESOLVED WITH CUSTOMER AND SHE ACCEPTED OFFER David R*** CRO,Chief Retention Officer Safe Home Security Sebethe DrCromwell, CT###-###-#### ext*** ***

Sent: Thursday, March 19, 3:PMTo: drteamSubject: RE: Case #
class="">?Hello, I am responding to the letter received on March 19, Re: Case # - *** G***. The Doctor did speak with *** G *** today 3/19/and this was all due to a misunderstanding We are going to honor the $for ***, per Dr*** *** G*** accepted this and states she will withdraw the complaint to the Revdex.com. Let me know if any other further action is needed. Thank You, *** *** Vedas Medical Spa

*** HAS BEEN RESOLVED CUST WAS REFUNDED AND ACCOUNT IS BACK TO CURRENTTHERE WAS MISCOMMUNICATION IN CHARGES
THANKS
Christine W***
Accounting
Safe Home Security
Sebethe Dr
Cromwell, CT
###-###-####
mailto:CW***
***

Please see previous response. Update has been submitted nothing further to offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, provided that the company's 11/29/response via Revdex.com supercedes these
communications to me since the original complaint:- First, on 11/I received yet another invoice, dated 11/10, with yet another late fee and finance charges added, with a total due of $ - Second, 11/21, I received a call from a MsR*** who stated she was in the Collections Department, and was calling me to see if I wished to renew my contract I reiterated my original complaint, the fact that yet another invoice had been sent, and that I obvoiusly had no desire to renew an contract that I had sent a termination notice on months ago After discussing my situation further, she stated that my account had NOT been closed, but she would do so now and that it would reflect a zero balance However, she stated that her company does NOT correct any reporting to credit bureaus, and that would require a managment decision that was above her authority Therfore, I accept this resolution on the condition that the account has in fact been closed with zero balance due, AND that the company has fully corrected any erroneous late payment reporting that they stated they were "obligated" to report to "multiple credit bureaus."
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I have repeatedly requested an invoice from this company In fairness, I will call the number provided in response to my formal Revdex.com complaint I will attempt to receive this final invoice once again on Thrusday 7/30/15, an invoice which can be immediately emailed to me.I encourage the business to follon this request no later than Friday to confirm they have provided the invoice to me as repeatedly requested after which time I can accept closure to this complaint
Sincerely,
*** *** *** ***, ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to meHowever, I would like to state for the record that I tried to resolve this issue with this company before having to take this actionI am hesitant to say I accept there word that this will be taken off my credit until it is actually removedSafe Home Security has jeapordized there integrity with me and do not feel as though I can take there " word " it will be removed until it is actually is removedIf by Safe Home Security response to me through the Better Buisness Bureau is a guarentee that they are obgligated to remove there negative information on my credit scores I accept there response.Thank you for your time with my issue
Sincerely,
*** ***

After contacting, the customer we have since emailed a copy of the agreement and terms of cancelationThe customer however forgot the terms and conditions in regards to stopping the serviceFor the inconvenience we did offer to lower her monthly bill but she declinedSince the customer’s written
notice to quit was more than days late her account has renewed for another yearIf the customer has any questions, comments or concerns she can contact Christopher H*** at ###-###-#### or via email ***
Christopher H***
Customer Service Manager
Safe Home Security
** *** *** *** *** ***
###-###-####
mailto:***
www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984***

COMPLAINT # *** *** *** I will be emailing *** *** a breakdown of charges to show the balance we came up with Jevaun P*** Resolutions Department Manager Safe Home Security Middle StMiddletown, CT*** ***
***

The customer signed a year agreement in July of 2012, obligating them through July of The customer choosing to go to another alarm company does not nullify their legally binding contractIn fact, the other company that signed the customer has committed an illegal act called
*** *** (signing a client to provide a service that they are already in agreement to be provided by another company)The company will not be held financially accountable for the illegal act of another company, but will offer resolutions to the customer:1.) The customer gets the company that illegally obtained their business out of the home, and we reinstall the equipment originally installed in the home.2.) The company pursues the remainder of the legally binding agreement, which totals $

Complaint: ***
I am rejecting this response because:I received your communication that my complaint regarding Safe Home Security (complaint # ***) has been closed because of unsuccessful attempts by the company to contact me.I have not been accepting calls from this company due to their previous repeated calls and their belligerent tone. The emails I received from your office after submitting my original complaint and response indicated that I did not have anything else to do but wait for the written response from the company. I indicated in my response that I expected the company to address my complaint in writing consistent with your directions. They never responded to my complaint that they do not have any signed agreement from me. In fact, the only signed agreement they have is a month to month agreement I signed with the company they bought, my original service provider.In the final response from Sal at Safe Home Security, he implied that they installed my system. They did not! As I noted, they simply took over the company that was monitoring my system. My system was installed years ago. I purchased the equipment locally. I am requesting that you reopen my case and that Safe Home Security address my complaint in writing. Thank you.*** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I will accept cancellation with no refund as long as there is no blemish listed on our credit profile or further attempts to collect balance due.
Sincerely,
*** ***

Please see previous response Schedule service on account of buyoutIf you contact Carmelo he can assist you but we are not cancelling the contract