Best Way Home Improvement

IS WE ARE CREDITING ACCOUNT UNTIL DECEMBERCUSTOMER IS SATISFIED WITH THATGary B***ResolutionsSafe Home SecuritySebethe Dr.Cromwell, CT06416###-###-####***
***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

The customer has a year contract with a 90% buyout clause in it for early termination of any kind. He owes $to cancel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIm still waiting on the billing section Customer services is still poor Think it may be some sort of retaliation
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:It could not have been brought up any sooner, because I just recently found out about the contract and the money being taken from my mom's bank account every month. As far as I'm concerned this contract is void because it was signed when she had dementia and was unaware of what she was doing. You took advantage of her for years, but no longer There will be no more payments sent to your company for this system
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:included with the original letter of cancellation and complaint dated april a copy of *** *** death certificate was included and resulted in a phone call from the home office of this company.the account ,whose number they claimed not to have when I appealed to the Revdex.com for help, had been turned over to their collection personell .my father never signed any contract as he had dementia and was confined to an assisted living establishment within one week of my mothers death.he died in December of 2016.since oct 2015 this company has never fail to collect a monthly fee even though the elderly disabled couple have both died.I expressly told them not to withdraw any more monies from my fathers bank account.to date they have helped themselves to over 450$on a house that does not belong to my family from a couple who have diedexactly what service are thy billing for?
Sincerely,
*** ***

To Whom It May Concern,A refund check in the amount of $is being sent out to *** *** home for the battery that was charged*** *** account has been closed and no further obligation is required on her end. We apologize for any inconvenience. We ask that The RevDex.com close this complaint as resolved. Sincerely,Colin WalshCorporate Account ManagerSafe Home Security

In regard to the complaint against Security Systems Inc., After careful review Safe Home Security Inchas chosen to resolve this complaint in favor of the customerIt appears as though the customer received incorrect information in regard to his most recent contract termsThe customer
resigned for a year term in October of The renewal there after would be on a month to month basisAs of today May 22nd, the account will be closed and no further payment being made to Safe Home Security Incwill be required. Sincerely, Princess B*** Senior Account Manager Safe Home Security

This customer was going to have an upgrade and equipment installed at no cost, but it took longer than expected to ship the parts out and customer changed their mindsWe cancelled the new agreement that was signed and refunded the moneys that were associated with the new agreement and informed the
customer that they still needed to fulfilled their original agreementThis customer was filed with their attorney office and we have replied with the same answer, we will fix system and hold them to their agreement which ends Dec They agreed to make final payment on 6-8-and account will be closed

Complaint: ***I am rejecting this response
because:Sincerely,*** ***
I recieved a mail today from SAFE HOME SECURITY
,SHAR B*** staing I was past due on my account anmd reported to multiple credit agencys for my non payment, I called and spoke to her about this and she stated to disregard any further billing ,mail etc that nmy account was submitted to be closed on 1-8-1018, when they replied to my original complaint wit you on 1-2-stating nothing was owed and the account was closedWell they keep telling me thhat its closed but I continue recieving these bills and as I stated they said It was closed and nothing was due on 1-2-yet now I have a email stating it was submitted to be closed on 1-8-18?? Not being very honest at all heres a coy of my email
Your account was submitted to be close 1/8/18. Please allow up to days for the closing process
If I can be a further assistance, please contact me
Happy New Year,
Shar B***
Account Manager, Collection Dept
Safe Home Security Inc
*** *** ***
Middletown, CT

The account is only in mothers name. We have death certificate and will process through probate

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meas long as I receive confirmation when the account is fully closed and no further bills or other actions come from them in the future.Colin was helpful and I wish him and the company the best, they did not receive my letter in the mail or is was not handled properly or the billing address I sent it to was not where I was to send it, and their people did not forward it to the proper person perhapsIf my phone calls were returned they would know my requests and the letter would not have been sent and this would have been resolved early last monthTheir rates are ok, but the service I received is not
Sincerely,
*** ***

To Whom it May Concern,The *** signed a month price protection plan in March of She signed and agreed to the automatic renewal clause stating the agreement will renew on an annual basis if a cancellation letter is not sent days prior to the expiration date. Our records indicate
that when *** *** called Safe Home Security to cancel he spoke with a representative about installing a camera package at their homeIt seemed that the *** were going to go forward with staying with Safe Home Security upon installation of the cameras. Since the service call was set, the *** have made a complaint with the Revdex.com and have not answered or returned phone calls from Safe Home Security. If the *** goal is to close their account with Safe Home Security without penalty, we will honor their requestSafe Home Security was under the impression that the *** were going to go forward with a camera upgrade. Please clarify that closing the account is the request of the customer, and we will gladly oblige. Sincerely,Colin W***Corporate Account Manager

Customer was released from their agreement

The cancellation letter was received after the day grace period which caused the account to roll for a month periodThe customer can buy out the remaining term of continue to pay until 6/at which point the account will be closed as paidThe consumer has up until days of the end of
the term to submit a cancellation and the letter was received after this time lapsed
Jevaun P*** Resolutions Account Manager
*** *** *** ** *** *** *** *** ***
###-###-#### ***
www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/1***

We sent agreement to customer and have left messages to re install our equipment or offered a buy out amountWaiting on response from customerAny questions , please contact Romaine R*** at ###-###-####

*** *** our local vendor has multiple attempts to reach the client to complete the system moveOn two occasions dates 1/& 1/the service appointment s went unconfirmed and ticket was cancelledService appointments need to be confirmed by the client before tech heads out to location if
not our policy is for the client to reschedule which has yet to be done

Complaint: ***
I am rejecting this response because: I want this handled in writing on the Revdex.com website. I did have water damage but I had the entire system reinstalled all windows, doors, etc and in the basement I simply had the wires installed that need the sensors. I have already paid over $for all of this. Now I need the sensors applied to to the wires as stated in my initial complaint. I need the same guy to come out to repair the things that may not be working properly. I don't want to communicate with Safe Home security over the phone; and I work long hours in a hospital and I'm simply not available by phone. 1) Will SHS send out the same installer to complete and fix any previous work that may not be operating correctly?2) Will SHS allow me to pay for the warranty monthly without having to sign a 1-year contract?3) I don't want any charge for any of this next service because I paid my sister to come over and I called the installer to notify him in advance and he confirmed he's comingSo will SHS send out these techs with no charges to me?
Sincerely,
*** ***

To Whom it May Concern,I am unsure why *** *** is rejecting this resolution as Safe Home Security has honored her desired resolution of closing her account at the end of this monthNo further billing or action is required by MsPowersThe account will be closing April 30th as requested. We ask The Revdex.com to close this complaint as resolved, as all the requests of *** *** have been met by Safe Home Security.Sincerely,Colin W***Corporate Account Manager

I sent out a copy of the Point Home agreement today, this thread stated they went with a local company, if so we can switch the service back for no charge, or the buyout can be paid of $if they did, if they did not switch, then they can stay covered with us and continue to pay monthly or quarterly to Safe Home Security.If the alarm needs service and is still with Safe Home Security, I will schedule a free service call as well