Best Way Home Improvement

The customer has options. We can install the part and he can honor the remainder of his agreement approximately years or he can pay teh 90% buyout to term $

I wanted to let you know the issue has been resolvedLater on Friday 2/I requested to speak to the CEOThat's when the very people who keep telling me was no appointment until 2/called back with appointmentsFinally the tech showed up on Monday 2/to correct the issueI still would like to end my contract which ends in MayThank you!

Client is set for service today and has a zero balance

The customer was working one on one with a customer service represantative throughout April and May in an attempt to have the alarm serviced, replacing a motion detector, and having their service upgradedThe first attempt of cancellation was via phone call on June 1st, 2015, after we had already
sent out the upgraded Cellular Unit for the alarmAlthough we haven't done wrong by this customer, we will still go above and beyond by cancelling the account when the part is sent back

I’m responding to Revdex.com complaint #*** *** *** Our dealer decided to release the customer from the agreement Her account will be terminated as soon as possible. No further obligations are required Thank you

To Whom It May Concern,In regards to the complaint against Security Systems Inc.:We have reviewed this matterThis customer's account was on a month to month basisAs the contract states, we required day written notice to cancel all accountsThe customer sent they're cancellation letter on
1/13/We processed the cancellation request and the account was closed at the end of February. The account was mistakenly charged for MarchA refund check will be issued to this customer for the extra month charged. Please close this complaint as resolved. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

The account is closed there is no balance due. Keep trhis correspondence through the Revdex.com as your confirmation. There will be no further billing and no further obligation of either party upon the other

Complaint: ***
I am rejecting this response because:From: *** *** [mailto:***] Sent: Monday, November 16, 12:PM To: *** Subject: *** claim number ID*** an agreement was made to have an *** come out on 11/10/2015, this did not happen a person name jeffier call on the 11/11/as a follow upnothing at this time have been done to my alarm to protect me and my familyas of the of this month,so at this point I am requesting that the service agreement between myself an safe home *** come to an end,so I can get protection from a company tha can service me and my family.cause they clearly can't
Sincerely,
*** ***

Please see previous response. The customer actually owed more but paid settled amount. The matter is closed

Complaint: ***
I am rejecting this response
because: I was up to date on my payments when your company turned my service off And then magically a month later it was turned back on and you had no record of it turning off Three of your representatives told me it was turned off I do not accept your reply fore you breached contract and turned my service off even though I was still paying youI only stopped payment when you turned my service off Therefore, you need to read the contract and see what needs to happen when you breach contract
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I should not have to go to those sites to submit a dispute This account was closed over a year ago Safe Home Security should submit the correction at this time
Sincerely,
*** ***

I called the customer and explained we need to send the tech back to take pictures of the damage then we take action on the repairs
Any questions cal Ambrose G*** *** ***

Complaint: ***
I am rejecting this response because: after a year we have requested the records of how the system was armed since to no availObviously the system was not working properly on the day of the break in until the technician was able to come out on the 23rd or thereafterThe app was the n downloaded that day and now we visually see that it kept unarming itself a minute afterwardsThe system has been armed in motions for over a year and it was faulty as we have seenI am asking for refund of my payments from the date of installation until the day it was fixed accoedingbto the technicianThat is about $then we can repair this business to consumer relationshipI am dissatisfied with the wiring and serviceThat is not what the contract agreement was and I want to be compensated for my loss of securityWe had to install bars on our windows as a safety precaution because the alarm is faulty
Sincerely,
*** ***

The company is attempting to find a resolution that sees the customer being able to remain with the companyIf we cannot provide the ugrades the customer desires, we will release the customer from all contractual obligations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** Complant should be assigned to Safe Home Monitoring. IN RESPONSE TO THE COMPLAINT, WE CLOSED OUT THE ACCOUNT DAYS AFTER THE CANCELLATION LETTER WAS RECEIVED IN APRIL AND ACCOUNT WAS CLOSED OUT IN JUNE PER THE DAYS WRITTEN NOTICE ON THE AGREEMENT THERE IS NO REFUND
OWED Jevaun P*** Resolutions Department Manager Safe Home Security *** *** *** Middletown, CT###-###-#### mailto:***

This agreement is scheduled to expire on October 27, Monitoring services will occur until then

Customer signed a month agreement on 8/17/The system was installed at no upfront costthe customer made paymentsThe 5th was returned from the bank unpaid, the authorization was revokedthe customer claimed her system didnt work, but we were receiving signalsWe offered service,
but she stayed she powered down the system, and refused to payThe account was sent to an outside collection agency for the past due balance

Company: Safe Home Monitoring We are in contact with the clients daughter per *** requestWe are working on trouble shooting the panel and getting a service technicianThe agreement, and all options have been explained and understoodAt this time they are happy and have agreed
the issue is being resolved to their satisfaction Thank You, Kamishia M*** Customer Service Manager Safe Home Security Middle Street Middletown, CT###-###-#### ***

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:We have reviewed this matter and have opted to honor the customer's requestWe will be closing this account with a zero balanceNo further obligation is required by the customer. Please let this serve as formal
confirmation of cancellation.Sincerely,Colin W***Corporate Account ManagerSafe Home Security