Best Way Home Improvement

March 20, 2017          To whom it may concern:     It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc. We have addressed all of her concerns regarding the services she needs for her alarm security system.  A...

technician is scheduled for March 27th 20117. A credit was given to accommodate [redacted] on the wait of service and no further request has been made.           Respectfully,   Stephanie L[redacted] Customer Service Manager [redacted]@safehomesecurityinc.com Safe Home Security 55 Sebethe Drive Cromwell, CT 06416 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:After...

careful consideration my wife and I would like to discontinue all business with this firm. I cannot overlook how my wife was treated and in my opinion to continue doing buisness would be accepting that behavior without any consequence. I'm aware that the practices of this company is known by management and it has allowed that behavior to go unchecked. So therefore the consequence is I will no longer give this company any of my business. 
Sincerely,
[redacted]

When an account is closed, it means there is no further billing due. The customer was paid up until April 1st, 2015, and requires no further payments, so the account was closed.

Once customer furnishes proof that home is sold we will close out account. Thank you.
Jevaun P[redacted]
Resolutions Account Manager
Safe Home Security
55 Sebethe Dr.
Cromwell, CT....

06416
###-###-####
[redacted]
www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

To Whom It May Concern,If the customer came to a personal agreement with the tenant to pay for the system, that agreement has no bearing or affiliation with the contract signed by the customer for Safe Home Security to provide monitoring service. The tenant is not on the monitoring...

contract. Since we are a security company, we take all protocols very seriously, including customer verification on phone calls. If the customer was unable to verify information, they would be given a handful of other options so that the representative could verify the customers identity. If those were unable to be verified, the customer would be asked to review they're documents and call us back. In regards to the past due balance and the account itself; the account has not been paid since one month after installation. There is currently a past due balance in the amount of $534.33. The customer's contract is not due to expire until June of 2019. We would be more than happy to remove some of the bounce fee's associated with the account and collect a payment or put the customer on a payment plan to come current. We could also set the customer up on monthly drafts for the remainder of the contract so they do not miss a payment and end up in Collections. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ralph Jones please contact me  by e mail when the account is cancel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please see previous response.  There have been no scheduled service calls in over a year.  The contract and the options stand.

Complaint: [redacted]
I am rejecting this response because:
I called Safe Home Security on 3/2/17 at 5:21p.m.  Was not able to speak with anyone. Called back at 5:22 and left a message for Stephanie. I'm waiting for a return call. 
Sincerely,
[redacted]

To Whom It May Concern,We have explained our stance on this matter several times. Any further correspondence is only being redundant. Sincerely,
[redacted]Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Safe Home Security was notified by telephone and in writing, in October 2014, to close the account.  The account was paid monthly, as the payments were automated withdrawn from my banking account. Safe Home Security received three additional payments, all that should be returned to me, since the effective closed date of our signed agreement was December 31, 2014. 
Sincerely,
[redacted]

Please see original response from company.

To Whom It May Concern,In regards to the complaint against Security Systems Inc:We have reviewed this matter and opted to close the account. Please let this serve as formal confirmation of cancellation. There is no further action required by the customer. Sincerely,Colin W[redacted]Corporate...

Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because:  This company did not advise me that I would be locked in to a 36 month contract at the time of sale - simply for monitoring. Since commencement, they have subsequently sold my contract to a different company. I am not even "in contract" with the initial company that I supposedly signed with. I was never contacted or made aware that my contract was being sold, and would not have approved of such. I have never been contacted by the company for any customer service purpose at all. In my opinion, the used the bait and switch tactic, and were less than forthcoming about how they operate. I am not at all pleased with their reluctance to accommodate my wishes, especially after not informing me in advance that my contract would be sold.There has to be a measure of consumer protection here. Anything changes were made without my consent.
Sincerely,
[redacted]

To Whom It May Concern,Safe Home Security is willing to move the system to [redacted] daughter's home in order for [redacted]o use the alarm system since she is currently residing with her daughter. Normally, this is a $199.00 fee. Safe Home Security will offer a one time no charge...

moving of the system. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

This account was cancelled as client paid buyout amount per the agreement. The client was also mailed transfer of companies paperwork on 5/17/16. We also offered compensation and service calls, client refused wanted a buyout on agreement. This account is now closed.
Jevaun P[redacted]s
Resolutions...

Account Manager
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]Home-Security-[redacted]

The customer recieved 6 months free.  If he pays for August and September we would be happy to service the system.  This has been explained by at least two different staff members in the past 2 weeks.  We are not cancelling the contract.

I keep being promised by Jamie P[redacted] of Safe Home (alleged Manager) that I will get a call.  I call him everyday, multiple times a day to advise I have heard...

nothing.  His only response is "I will email them again."  Can no one pick up a phone?  So last night at 2:30am in the morning my alarm goes off!  Not a beep but a siren alerting me that someone has opened a door or window in my home.  This obviously woke me and my partner up and scared us half to death.  We let the alarm sound off until we checked every window and every door.  Mind you the alarm doesn't recognize two of our doors because they haven't been working in at least 6 months.  I'd say it was close to two minutes until I was able to disarm the siren.  Our alarm has gone off in the past but due to my error....letting the dogs out and forgetting to turn off the alarm.  So I wait for the call last night and nothing.  No call.  So what do I do?  I call Safe Home to ask why my alarm went off and why they didn't call me?  They couldn't tell me why my alarm went off and made the excuse that I turned the alarm off a few seconds before it would prompt them to call.  Very odd because they have always called within 30 seconds of my alarm going off in the past.  So I call Jamie P[redacted] at 2:45am in the morning to advise what had happened and that I hoped I would hear from him.  No call from Jamie P[redacted] at Safe Home Security today and no service call as he promised.  I called him again when I got home from work (so that's two calls to Jamie and another to Safe Home so far) and I left yet another message.  I realize I just opened the case with you but I've been dealing with this crap for months!!!!!  Do I go to the media?  Do I hire a lawyer?  My most recent message to Jamie asked him to turn the alarm off until it is fixed.  It beeps erratically and now I have to be woken in the middle of the night thinking someone is breaking in my home with no response?  I will try and upload a video from my cell phone as I am recording footage of the headache I am dealing with.  Why am I responsible to pay for a service that not only doesn't work but won't get fixed?  I'm so tired of the empty promises.  I'd like your advise on whether going to the media is ok.  Someone needs to push harder than I am because they obviously don't care that I've been dealing with this ridiculous service for at least 6 months.  Their call logs will show everytime I've notified and asked for help.  Please, please, please help. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]