Best Way Home Improvement

To Whom It May Concern,If the customer came to a personal agreement with the tenant to pay for the system, that agreement has no bearing or affiliation with the contract signed by the customer for Safe Home Security to provide monitoring service. The tenant is not on the monitoring...

contract. Since we are a security company, we take all protocols very seriously, including customer verification on phone calls. If the customer was unable to verify information, they would be given a handful of other options so that the representative could verify the customers identity. If those were unable to be verified, the customer would be asked to review they're documents and call us back. In regards to the past due balance and the account itself; the account has not been paid since one month after installation. There is currently a past due balance in the amount of $534.33. The customer's contract is not due to expire until June of 2019. We would be more than happy to remove some of the bounce fee's associated with the account and collect a payment or put the customer on a payment plan to come current. We could also set the customer up on monthly drafts for the remainder of the contract so they do not miss a payment and end up in Collections. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Safe Home Security has agreed to close this account without penalty. No further money is due and the account has been canceled with a zero balance.

Complaint: [redacted]
I am rejecting this because I never received a bill saying I owed the company money after I received letter from them stating that they voided the contract first communication with them was 4/21/17 and was notified then that I owed money so I paid the balance and the next day I figured everything up and seen in was over charged I emailed Desirae and she said I'm so sorry for this and my manager will have to ok the refund and she agreed with what I was saying I have emails to prove it 
Sincerely,
[redacted]

As a principal of your business we run credit.  No business or personal account is not credit qualified and reported monthly.  Please consult ther agreement.

The client has a 5 year agreement signed in 2014.  For 2 years payments were made and we recieved no calls regarding any of the issues that have arisen.  On the last call the client indicated the home was sold.  There is a provision in the contract that allows for a 90% to term buyout...

of remaining contract months.  Please contact Karen at extension 1615 for options  to resolve.  We are not cancelling the remaining obligation on this contract.

Complaint: [redacted]I am rejecting this response because:
This people are crazy. They are saying  Binding on contract for 6 month left is over 415.00.  Imagine 2 or 3 years.
I did spoke to Mr. [redacted] to try to reach agreement and he told me that I need to pay the 6 month of service that I have
not use 258.00. I am so upset about this hole situation that I ment to say 25.00 a Month not a week.  Also I  am not going to call [redacted].
and anyone  in the office.  I will send them the payment of 25.00 Month Starting in mid June.
Thank you,
Sincerely,[redacted]

.RE: [redacted] I am writing in response to the ongoing issue with [redacted]  As you are aware, she was installed on Jan 6, 2016 as a residential customer.  At the point of sale, [redacted] neglected to mention to me that this account needed to be a commercial or that what she required was a fire system installed not an alarm system. On the date of installation she had signed a RESIDENTIAL contract upon completion of installation.  I had returned to her residence on several occasions thereafter to install a smoke detector and to move smoke detector to another location in residence.  I am also aware  that there was an installation survey completed by the RI office.  Not at any point in time during these encounters did she mention that there was an issue with the type of contract or system that was installed. It seems to me once [redacted] failed her fire inspection is when these problems were brought to our attention.  If in fact she would have mentioned me on any of these occasions what was required, I would have informed her, as your office had, that we do no install the type of system that she required.  It is my understanding that SHS customers  do in fact have a 3 day right of cancel so it boggles my mind after 7 months of service why this has become an issue.These issues could have been resolved on any occasion I had contact with her if it was brought to my attention at those times by simply canceling service and removing system. If you need further feedback or information from me please do not hesitate to respond

After October's payment is made the account will be canceled.

To Whom It May Concern,We do sincerely apologize for any negative markings that have shown on [redacted] credit report. On our end we are showing the account has been closed and cancelled for over a year. There is a zero balance on the account. Because the account has been closed for some...

time, if we were to re-open the trade line in order to adjust the negative markings, it may in the end only hurt [redacted] credit report further. What we have opted to do in this case was to simply delete the entire trade line. This will register on [redacted] credit report that she was never a customer of Safe Home Security, additionally wiping out any negative markings. Please allow up to 15 business days for this transaction to be visible on the consumer's end. Again, we sincerely apologize for any issues this may have caused. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

The company is prepared to replace any inoperable sensors, and honor the new agreement. The customer wants all sensors in the home replaced, inoperable or not, which the company will not do. If the customer does not wish to have only the inoperable sensors replaced, the company maintains its position of pursuing the original contract.

To Whom It May Concern,We have explained our stance on this matter several times. Any further correspondence is only being redundant. Sincerely,
[redacted]Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.
Sincerely,
[redacted]

I keep being promised by Jamie P[redacted] of Safe Home (alleged Manager) that I will get a call.  I call him everyday, multiple times a day to advise I have heard...

nothing.  His only response is "I will email them again."  Can no one pick up a phone?  So last night at 2:30am in the morning my alarm goes off!  Not a beep but a siren alerting me that someone has opened a door or window in my home.  This obviously woke me and my partner up and scared us half to death.  We let the alarm sound off until we checked every window and every door.  Mind you the alarm doesn't recognize two of our doors because they haven't been working in at least 6 months.  I'd say it was close to two minutes until I was able to disarm the siren.  Our alarm has gone off in the past but due to my error....letting the dogs out and forgetting to turn off the alarm.  So I wait for the call last night and nothing.  No call.  So what do I do?  I call Safe Home to ask why my alarm went off and why they didn't call me?  They couldn't tell me why my alarm went off and made the excuse that I turned the alarm off a few seconds before it would prompt them to call.  Very odd because they have always called within 30 seconds of my alarm going off in the past.  So I call Jamie P[redacted] at 2:45am in the morning to advise what had happened and that I hoped I would hear from him.  No call from Jamie P[redacted] at Safe Home Security today and no service call as he promised.  I called him again when I got home from work (so that's two calls to Jamie and another to Safe Home so far) and I left yet another message.  I realize I just opened the case with you but I've been dealing with this crap for months!!!!!  Do I go to the media?  Do I hire a lawyer?  My most recent message to Jamie asked him to turn the alarm off until it is fixed.  It beeps erratically and now I have to be woken in the middle of the night thinking someone is breaking in my home with no response?  I will try and upload a video from my cell phone as I am recording footage of the headache I am dealing with.  Why am I responsible to pay for a service that not only doesn't work but won't get fixed?  I'm so tired of the empty promises.  I'd like your advise on whether going to the media is ok.  Someone needs to push harder than I am because they obviously don't care that I've been dealing with this ridiculous service for at least 6 months.  Their call logs will show everytime I've notified and asked for help.  Please, please, please help. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ralph Jones please contact me  by e mail when the account is cancel

The technician made his way out to the customer’s home Friday May 26 and replaced the troublesome sensors with newer wireless micro contacts. Unfortunately, there was a miscommunication with the customer sons who also bears the same name but everything that was discussed with the senior has since been discussed with the Junior. The customer can contact Christopher H[redacted] at ###-###-#### by phone or by email at [redacted]
Christopher H[redacted]
Customer Service Manager
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]@safehomesecurityinc.com
www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

Please see original response from company.

We made an error in the response which stated agreement 4-15. The correct experation date is 4-5-16 and we can proved copies to both the Revdex.com and customer if needed. Our original solution is still open and if customer wants to cancel, the dollar amount is still available.

Complaint: [redacted]
I am rejecting this response because:This response is untruthful. I have not been contacted to make arrangements to install anything. Please close this request as I am seeking legal council at this time. 
Sincerely,
[redacted]

The company has reached out for a resolution which could include, but is not limited to, a reduced buyout, parts, months of service at no charge, and/or reduced monthly cost. Please call [redacted], Co-Director of the Customer Care Dept, at [redacted] xt [redacted].

We have made multiple attempts to contact the customer in regards to their alarm system. There were many voicemails for the customer to call us back to help better resolve any problems they might have. If the customer has any questions or concerns they can contact Christopher H[redacted] ###-###-#### or via email [redacted] Christopher H[redacted]
Customer Service Manager
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9