Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The company is looking to reach a resolution that will keep the customer from losing the safety and security provided by their alarm services that may include, but is not limited to; months of free service, upgrades, and price reductions. If this is not possible, the customer's account will be...

closed with simply processing a payment for the months of March and April, which are due payments. I [redacted], Co-Director of Safe Home Security) have left a message for the customer to attempt to reach a resolution.

This has been resolved.

Our devices save lives every day and I'm not sure how your mother was taken advantage of.  During a phone conversation 7/5 the client was informed the unit must be returned to us to cancel accounts and stop billing.  We recieved the unit back this past week and a refund is not due.  Our service manager has already spoken with [redacted] and while we sympothize with the request we recieve these requests daily and simply cannot operate a business without clients paying monthly while they are in possession of our equipment.  The account is cancelled and there will be no further billing but we do not see a justifiable refund due as our equipment was in the clients possession.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  Did not rip out of the wall.  Sent letter to Colin W[redacted] on MOnday,

The company will release the customer from all contractual obligations with no further billing due.

WE HAVE RECEIVED THE CUSTOMER CHECK#[redacted] FOR THE AMOUNT OF 160.35. THIS HAS BEEN POSTED TO THE CUSTOMERS ACCOUNT AND THE FILE HAS BEEN REQUESTED FOR CANCELLATION. WILL CALL CUSTOMER AND LET THEM KNOW CHECK HAS BEEN RECEIVED AND POSTED

The account was turned over to a third party debt collector in 2015.  Client must go through [redacted] to resolve.

Safe Home Security did not install the camera equipment located at this account. The only system installed by Safe Home is security is the alarm system and it is working properly. A service call is set to try to assist this account with his/her camera equipment.Safe Home Security will attempt to...

collect any debt on this account.

Safe Home Security has agreed to close this account without penalty. No further money is due and the account has been canceled with a zero balance.

SALE OF HOME DOCS RECEIVED MAY 13, 2015.  NO FURTHER BILLING IS REQUIRED AND TEH ACCOUNT CANCELLED.  WE WILL NOT BE REFUNDING THE MAY PAYMENT.

Complaint: [redacted]I am rejecting this response because:
This people are crazy. They are saying  Binding on contract for 6 month left is over 415.00.  Imagine 2 or 3 years.
I did spoke to Mr. [redacted] to try to reach agreement and he told me that I need to pay the 6 month of service that I have
not use 258.00. I am so upset about this hole situation that I ment to say 25.00 a Month not a week.  Also I  am not going to call [redacted].
and anyone  in the office.  I will send them the payment of 25.00 Month Starting in mid June.
Thank you,
Sincerely,[redacted]

As a principal of your business we run credit.  No business or personal account is not credit qualified and reported monthly.  Please consult ther agreement.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is acceptable to me.  However, reasonable customer service would have avoided this complaint, specifically a letter/phone call acknowledging cancellation.  Also, considering they showed up only once in four service dates, and the technician that FINALLY did show up could not provide me personally with service...as long as they don't try to access my payment accounts, I'm happy to be done with this company.  
Sincerely,
[redacted]

The client has a 5 year agreement signed in 2014.  For 2 years payments were made and we recieved no calls regarding any of the issues that have arisen.  On the last call the client indicated the home was sold.  There is a provision in the contract that allows for a 90% to term buyout...

of remaining contract months.  Please contact Karen at extension 1615 for options  to resolve.  We are not cancelling the remaining obligation on this contract.

Complaint: [redacted]
I am rejecting this because I never received a bill saying I owed the company money after I received letter from them stating that they voided the contract first communication with them was 4/21/17 and was notified then that I owed money so I paid the balance and the next day I figured everything up and seen in was over charged I emailed Desirae and she said I'm so sorry for this and my manager will have to ok the refund and she agreed with what I was saying I have emails to prove it 
Sincerely,
[redacted]

To Whom It May Concern,The consumer has made several accusations against the company but has been unable to substantiate such claims. Again, the company sympathizes with the consumer's situation and has offered a more than fair resolution. Consumer's cannot expect the company to be held liable for our end of the contract, but not be liable for their end of the contract. The consumer than turns around and bad mouth's the company because we will not release them from the legally binding agreement, which is a completely unfair business relationship as the company has done everything in it's power to assist this consumer and continues to uphold our end of the agreement. We will again offer the customer a free re-training of the alarm system and free inspection of all equipment and parts to ensure proper communication with the monitoring station. If the customer chooses not to accept that the company will offer the customer a 90% buyout of the current agreement(normally only applicable for sale of home, death, and transfers). We have no further findings on this matter and we ask that The Revdex.com close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: on may ,28 2015 I made 3 calls to safe home sec notifiying them our alarm hasn't been working and needed someone out immediately because we would be going out of state on June 15,2015 after 3 calls we never herd a word returned from [redacted] on July 1,2015 I got a call from alliance saying they were booked till July 16th and I told them if my house was robbed while we were gone nothing would a happens so iif I'm not getting the service I pay for I don't want it I feel they broke the contract not me because they failed to provide us with service for 20 days so they should release me from my contract without paying the remaing  amount of the contract
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:And that is why there is a facebook page dedicated to how sorry your service is.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]