Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In accordance with the terms of the agreement this account is scheduled to expire on February 11, 2017. Safe Home Security offered to upgrade this customer's system at no additional cost. The customer declined the offer and the account shall remain open until the end of the agreement.

The account was closed before we even received the complaint. [redacted] accounts we purchased that had not been current were all closed. The customer was aware of this and why you have not heard from him since he filed the complaint in March Jill K[redacted]LegalSafe Home Security[redacted]...

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This account was cancelled as client paid buyout amount per the agreement. The client was also mailed transfer of companies paperwork on 5/17/16. We also offered compensation and service calls, client refused wanted a buyout on agreement. This account is now closed.
Jevaun P[redacted]s
Resolutions...

Account Manager
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
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mailto:[redacted]Home-Security-[redacted]

Complaint: [redacted]
I am rejecting this response because:
I called Safe Home Security on 3/2/17 at 5:21p.m.  Was not able to speak with anyone. Called back at 5:22 and left a message for Stephanie. I'm waiting for a return call. 
Sincerely,
[redacted]

We sent a technician to the Mrs. Hill’s home on 2/9/17 and replaced a sensor and checked all her batteries.  Per the customer’s request we also removed email notifications from her phone app.  Her system is working fine and we also credited the customer for her inconvenience and provided her my direct line if she ever needs anything.  Greg M ###-###-####       Gregory Mellette Customer Service   Safe Home Security [redacted]
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Complaint: [redacted]
I am rejecting this response because the...

business did NOT submit the repair to my credit before the complaint was made. I complained multiple times and they insisted that I had to submit the request to remove the mistake; not them. Until I opened the Revdex.com complaint and contacted an attorney, they were refusing to do anything.
Sincerely,
[redacted]

To Whom It May Concern,Safe Home Security is willing to move the system to [redacted] daughter's home in order for [redacted]o use the alarm system since she is currently residing with her daughter. Normally, this is a $199.00 fee. Safe Home Security will offer a one time no charge...

moving of the system. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Were sorry but we cannot release you from your obligation.  This alarm was installed 2 1/2 years ago.  There are no notations or complaints prior to now other than some conversations citing financial difficulties.  A certificate for the insurance company can be mailed anytime.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In...

addition, we have recovered the incorrect withdrawal made by Safe Home Security in July by directly contacting our bank, so we do not require any refunds from the company as stated in our initial Revdex.com complaint submission.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Safe Home Security was notified by telephone and in writing, in October 2014, to close the account.  The account was paid monthly, as the payments were automated withdrawn from my banking account. Safe Home Security received three additional payments, all that should be returned to me, since the effective closed date of our signed agreement was December 31, 2014. 
Sincerely,
[redacted]

The customer recieved 6 months free.  If he pays for August and September we would be happy to service the system.  This has been explained by at least two different staff members in the past 2 weeks.  We are not cancelling the contract.

To Whom It May Concern,There is not an issue with our equipment, the issue is with the customer's form of communication. The customer has opted to not have a home phone line that has the ability to power an alarm system. Therefore, they have opted to use a cellular unit as their form of communication. Unfortunately the customer's cellular unit is a 2G cellular unit. The Federal Government has decommissioned all 2G cell phone towers. All of this is out of the control of Safe Home Security. To try and best work with our customers, we have opted to offer a new cellular unit at no charge. That would require a minimum of a 36 month agreement to be signed. Because of the customer's fear of the term of agreement, we are willing to shorten the term to 24 months for this customer. We will also throw in the ability for the customer to arm and disarm their system directly from they're cellphones and smart phones. We look forward to working towards a positive resolution with this customer. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

A year would equate to  12 months x 49.99= 599.88. If that is acceptable as a resolution, upon receipt of payment, any adverse credit will be repaired.

It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc. We have addressed all of her concerns regarding the service needed for her security system. We were able to rectify the problems and she is scheduled to be serviced on 2/16/17. [redacted] is satisfied with the decisions made and has no further requests. Shall you have any further questions please respond to the Revdex.com as stated.
 
 
 
 
 
 
Respectfully,
 
Stephanie L[redacted]
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To whom it may concern:         It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc. We have addressed all of her concerns regarding the cancelation of her account. We were able to rectify the problems and the account has...

been canceled. We spoke to the customer and apologize for the inconvenience and explained the delay in response. [redacted] is satisfied with the decisions made and has no further requests. Shall you have any further questions please respond to the Revdex.com as stated.             Respectfully,   Stephanie L[redacted] Customer Service Manager [redacted] Safe Home Security [redacted]    
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Please see previous response.  There have been no scheduled service calls in over a year.  The contract and the options stand.

IT APPEARS THIS COMPLAINT WAS MADE ON BEHALF A CUSTOMER. WE CAN NOT LOCATE THE CUSTOMER IN OUR DATABASE WITHOUT THE CUSTOMERS ACCOUNT INFORMATION.

Complaint: [redacted]
I am rejecting this response because:  This company did not advise me that I would be locked in to a 36 month contract at the time of sale - simply for monitoring. Since commencement, they have subsequently sold my contract to a different company. I am not even "in contract" with the initial company that I supposedly signed with. I was never contacted or made aware that my contract was being sold, and would not have approved of such. I have never been contacted by the company for any customer service purpose at all. In my opinion, the used the bait and switch tactic, and were less than forthcoming about how they operate. I am not at all pleased with their reluctance to accommodate my wishes, especially after not informing me in advance that my contract would be sold.There has to be a measure of consumer protection here. Anything changes were made without my consent.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]