Best Way Home Improvement

To whom it may concern:         It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc. We have addressed all of her concerns regarding the cancelation of her account. We were able to rectify the problems and the account has...

been canceled. We spoke to the customer and apologize for the inconvenience and explained the delay in response. [redacted] is satisfied with the decisions made and has no further requests. Shall you have any further questions please respond to the Revdex.com as stated.             Respectfully,   Stephanie L[redacted] Customer Service Manager [redacted] Safe Home Security [redacted]    
[redacted] [redacted]
[redacted]

WE CAN REPLACE CONTROL PANEL FREE, WAIVE LATE AND FINANCE CHARGES   AND COVER AS MANY WINDOW AND GARAGE DOOR SENSORS REQUESTED FOR JUST $2.50 MORE PER MONTH EACH.   THERE IS A 5 YEAR PRIMARY TERM ON THIS ACCOUNT WHICH GOES FROM 3/27/15 UNTIL 3/27/20.     Shane M[redacted] Customer Service Director   Safe Home Security, Inc. [redacted] Middletown, CT 06457  ###-###-#### mailto:[redacted]

Complaint: [redacted]
I am rejecting this response because the...

business did NOT submit the repair to my credit before the complaint was made. I complained multiple times and they insisted that I had to submit the request to remove the mistake; not them. Until I opened the Revdex.com complaint and contacted an attorney, they were refusing to do anything.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In...

addition, we have recovered the incorrect withdrawal made by Safe Home Security in July by directly contacting our bank, so we do not require any refunds from the company as stated in our initial Revdex.com complaint submission.
Sincerely,
[redacted]

The technician made his way out to the customer’s home Friday May 26 and replaced the troublesome sensors with newer wireless micro contacts. Unfortunately, there was a miscommunication with the customer sons who also bears the same name but everything that was discussed with the senior has since been discussed with the Junior. The customer can contact Christopher H[redacted] at ###-###-#### by phone or by email at [redacted]
Christopher H[redacted]
Customer Service Manager
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]@safehomesecurityinc.com
www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.
Sincerely,
[redacted]

After October's payment is made the account will be canceled.

The company is prepared to replace any inoperable sensors, and honor the new agreement. The customer wants all sensors in the home replaced, inoperable or not, which the company will not do. If the customer does not wish to have only the inoperable sensors replaced, the company maintains its position of pursuing the original contract.

A year would equate to  12 months x 49.99= 599.88. If that is acceptable as a resolution, upon receipt of payment, any adverse credit will be repaired.

.RE: [redacted] I am writing in response to the ongoing issue with [redacted]  As you are aware, she was installed on Jan 6, 2016 as a residential customer.  At the point of sale, [redacted] neglected to mention to me that this account needed to be a commercial or that what she required was a fire system installed not an alarm system. On the date of installation she had signed a RESIDENTIAL contract upon completion of installation.  I had returned to her residence on several occasions thereafter to install a smoke detector and to move smoke detector to another location in residence.  I am also aware  that there was an installation survey completed by the RI office.  Not at any point in time during these encounters did she mention that there was an issue with the type of contract or system that was installed. It seems to me once [redacted] failed her fire inspection is when these problems were brought to our attention.  If in fact she would have mentioned me on any of these occasions what was required, I would have informed her, as your office had, that we do no install the type of system that she required.  It is my understanding that SHS customers  do in fact have a 3 day right of cancel so it boggles my mind after 7 months of service why this has become an issue.These issues could have been resolved on any occasion I had contact with her if it was brought to my attention at those times by simply canceling service and removing system. If you need further feedback or information from me please do not hesitate to respond

Complaint: [redacted]
I am rejecting this response because: I spent over an hour with one of their reps and they do not offer a remote garage controller, a doorbell camera, indoor cameras, or the ability to listen into the house when the alarm goes off (these are just a few of the things that I want that safe home security does not offer)   They did offer flood, heat, and cold sensors, but at an additional cost. Same with wireless monitoring, but at a MUCH greater cost than other competitors and without all of the additional feautures I would be receiving above. My feeling is safe home security is antiquated, cannot provide the cutting edge technology that I am looking for, and is essentially keeping me prisoner in a contract in which should be month to month since we've been with them for five years. I am happy to pay a one-time reasonable separation fee if that's what it takes, I'm not sure why they would want to keep a unhappy customer for 2 years. Moreover, even though they came out to disconnect me for my house remodel, they have been charging my credit card with zero service provided for the past three months.
Sincerely,
[redacted]

In accordance with the terms of the agreement this account is scheduled to expire on February 11, 2017. Safe Home Security offered to upgrade this customer's system at no additional cost. The customer declined the offer and the account shall remain open until the end of the agreement.

IT APPEARS THIS COMPLAINT WAS MADE ON BEHALF A CUSTOMER. WE CAN NOT LOCATE THE CUSTOMER IN OUR DATABASE WITHOUT THE CUSTOMERS ACCOUNT INFORMATION.

It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc. We have addressed all of her concerns regarding the service needed for her security system. We were able to rectify the problems and she is scheduled to be serviced on 2/16/17. [redacted] is satisfied with the decisions made and has no further requests. Shall you have any further questions please respond to the Revdex.com as stated.
 
 
 
 
 
 
Respectfully,
 
Stephanie L[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

We have made multiple attempts to contact the customer in regards to their alarm system. There were many voicemails for the customer to call us back to help better resolve any problems they might have. If the customer has any questions or concerns they can contact Christopher H[redacted] ###-###-#### or via email [redacted] Christopher H[redacted]
Customer Service Manager
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

Were sorry but we cannot release you from your obligation.  This alarm was installed 2 1/2 years ago.  There are no notations or complaints prior to now other than some conversations citing financial difficulties.  A certificate for the insurance company can be mailed anytime.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The company has reached out for a resolution which could include, but is not limited to, a reduced buyout, parts, months of service at no charge, and/or reduced monthly cost. Please call [redacted], Co-Director of the Customer Care Dept, at [redacted] xt [redacted].

We made an error in the response which stated agreement 4-15. The correct experation date is 4-5-16 and we can proved copies to both the Revdex.com and customer if needed. Our original solution is still open and if customer wants to cancel, the dollar amount is still available.

To Whom It May Concern,We do sincerely apologize for any negative markings that have shown on [redacted] credit report. On our end we are showing the account has been closed and cancelled for over a year. There is a zero balance on the account. Because the account has been closed for some...

time, if we were to re-open the trade line in order to adjust the negative markings, it may in the end only hurt [redacted] credit report further. What we have opted to do in this case was to simply delete the entire trade line. This will register on [redacted] credit report that she was never a customer of Safe Home Security, additionally wiping out any negative markings. Please allow up to 15 business days for this transaction to be visible on the consumer's end. Again, we sincerely apologize for any issues this may have caused. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security