Beverly Hills Weight Loss Clinics

October 27, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Patricia P[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on theinformation Mr. [redacted] provided. She informed our office she left a message for Mr....

[redacted]and explained a refund will not be issued. She also asked we relay the following information to youroffice:Mr. [redacted] went to our location at [redacted] to rent a large truck. When he presented hisDriver’s License, it was expired. At that point, he asked our Field Relief Manager, Gil R[redacted] to justchange the expiration date so he could just rent the truck. Gil would not, so Mr. [redacted] asked tohave a reservation made in his name and gave his Credit Card as Meaningful Assurance. He stated hewould have a friend come back and pick up the truck and be the driver. Gil made the reservation for him.He called his friend and told him the reservation was in Justin’s name and a credit card was placed onfile. When the friend came back, he presented a valid driver’s license and took the truck. At no timeduring these exchanges, was it mentioned that the driver would be responsible for the payment.As a former General Manager of a center in Concord, Mr. [redacted] knows the procedure of getting acredit card on file and that the card would be charged for the rental. All the charges on the contract arevalid. He also knows that the equipment must be returned with the same fuel level that it wasdispatched with. We did charge him for the fuel and the service fee since the truck was dispatched at ¼tank but was returned with a 1/16 of a tank fuel. The truck was also returned dirty but we opted not tocharge the cleaning fee.There is no refund due.Mr. [redacted] states he emailed the General Manager of the [redacted] location and had not heardanything. She is currently out on Medical leave and has not been at the center since July 28 th .Our customers are very important to us and we regret to hear of situations that cause problems forthem. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive Assistant

May 1, 2015
Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Coastal [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He left a message for Mr. [redacted] explaining he was...

charged an extra fee for dropping at a wrong destination. Mr. [redacted] signed a contract for an in-town move but took the auto-transport one-way, which caused the extra charge. Mr. [redacted] also relayed that a refund for the $50 Reservation Guarantee Fee was issued back Mr. [redacted]’s [redacted] account. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted] Executive Assistant
U-Haul International

March 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].  The name listed on the rental agreement is [redacted]. Kevin S[redacted], our Area Field manager for our Atlanta North Regional Office, followed up on the information Ms. [redacted]...

provided.  He informed our office he spoke to Ms. [redacted] and issued a refund for the $14 Safemove Protection fee.  He also relayed he would address the information with our U-Haul Dealer to ensure proper procedures are being followed locally and ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I do not know who sent this response. and where she got her information but apart from her name nothing is true that she stated. I have every recorded call made to and from Chad and Uhaul and would like to be able to submit if you are able for verification and want to request his recorded calls for all the information they put on the response. He doesnt have any because again it is all lies. Except for me sending him a letter which I would be happy to submit but not enough room.I want to know where they got the information on the other credit card that they committed fraud with. Yes it was paid back after I got the office of the real president on the phone and we had a conference call up to then Chad was ignoring me.I want a copy of my original signed leases I have the legal right to request and them give me those copies.They continue to illegal collect via email to this day. I have repeatedly requested for them to stop once I request they have 10 days.I do not owe this money for anything per all of our arrangements and can prove it. This bullying, harrassing, lying, stealing and fraud all need to stop NOW. I am working with the FTC and State Attorney General in Florida to prove my case and I want to spend no more time being harrassed by UHAUL IN ANY WAY WHAT SO EVER. AGAIN I CAN PROVE EVERY WORD I AM SAYING BY EMAIL AND RECORDED CALLS THEY CAN NOT.

July 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Our records indicate a refund for $126.51 was issued on July 8, 2015 back to her [redacted] account.  The refund should post on her next credit card statement.Our customers are very important...

to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 14, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   George R[redacted], our GM for our U-Haul Moving and Storage of Citrus Heights, followed up on the information Ms. [redacted] provided.  He informed our office refund...

checks for $300.10 and $882.87 were issued to Mr. [redacted] as an adjustment.  She should receive the checks within the next 10 business days.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

To AllMy rebuttal is:I was offered nothing.  What I got was a phone call from Tony!  The same employee that called me a liar, stated I was "full of crap", who changed my reservation 8 times without my knowledge and then who had the nerve to call me on that day and tell me that since my reservation was not cancelled, he was going to charge me a $50.00 cancellation fee!!Plus, I asked to be contacted via email when I filled my complaint.  I am not speaking with Tony.  There has to be someone else who can assist me.  I do not trust, nor respect a liar.  I know there is someone over him.  When I moved into the area he was being trained by the actual owner of that location.[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 19, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Corey B[redacted], our Field Manager for our Cleveland Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: [redacted],...

sorry about the recent inconvenience you had at our Westlake indoor self storage dealership. Your reservation was cancelled and there are no charges to your credit card. I talked to the general manager of the location and he stated that the sign on the door was from the day before and that he was in the building till about 2 o’clock. I did let him know that all signs that say they are not there should be removed when they open in the morning. You are a valued customer and your feedback will help us improve customer service in the future. Once again sorry about the inconvenience and if you have any questions please call me at ###-###-####. Thank you. Corey B[redacted] 766003  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

May 15, 2015
Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms[redacted] our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he reviewed Ms. [redacted] rental and checked...

odometer history for mileage discrepancies and found none. He had previously advised Ms. [redacted], unless she had any other information to show why the truck odometer was wrong, he could not make any type of refund on her rental.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 28, 2016   Revdex.com ID#: [redacted]           U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Chris T[redacted], our President for our West Sacramento Regional Office, reviewed Mr. [redacted]’s recent comments and sent him the following email today in response: Mr. [redacted], We have processed a refund to your credit card today for the fees of a rental completed in [redacted] Ca. You should receive a credit within 5-7 business days depending on the bank. We will look into the proper customer for charges. We do apologize for the inconvenience this may have caused. Thank you, Chris T[redacted]   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and they were able to reach an amicable resolution. A refund for $45 was...

issued back to Ms. [redacted]’s credit card for the difference in storage costs and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After reading U-Haul's  I am still confused as to why they put my family in a unhealthy situation.In their response they made mention that the van that they were looking at had a white bumper and the picture that I text to their representative had a black bumper. I compared the equipment number BE [redacted] that's on the black bumper and the License plate number [redacted] AZ are the same as on my contract.It's hard to not suggest that the equipment the investigator was looking at was not the Van that I rented. I would like someone at the corporate level review the pictures that I texted to the investigator.I hope that the next response would be more accurate than the one I just read. If this is not resolved I will find other outlets that I can take this issue to.
Regards,
[redacted]

November 2, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted], our President for our Fort Lauderdale Regional Office, reviewed Ms. [redacted]’s recent comments.  He advised our office [redacted] Insurance Company did a thorough investigation by conducting a light test and found no holes in the truck.   He stands by their decision to deny Ms. [redacted]’s claim.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

July 20, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers, [redacted] and [redacted]. Dolly M[redacted], Senior Staff for our Van Nuys/San Luis Obispo Regional Office, followed up on the information Ms. [redacted] provided. She explained this was a...

third-party issue. The U-Haul dealer, who is an independent businessman, used his people to help Mr. and Ms. [redacted] move. Ms. M[redacted] informed Ms. [redacted] they were not U-Haul movers. Her receipt actually shows the dealer’s personal business. Ms. M[redacted] relayed that she was working with Ms. [redacted] to try and resolve her concerns and is awaiting estimates from her to have the couched cleaned and repaired. She also mentioned the issue has been addressed with the dealer to prevent this from happening again.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 30, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for forwarding Ms. [redacted]’ additional comments to our office.   I’m sorry we were not able to help her any further as far as obtaining additional information to search for a call.    We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted]’s recent comments to our office for another review.
I apologize to Mr. [redacted] for any confusion my response of March 3rd may have caused. Our Storage Manager for our Western Arizona Regional Office informed our office that once a storage unit has been moved out, we can not get a zero balance invoice. This is why our GM zeroed it out on the receipt that was sent to Mr. [redacted] and initialed it. The receipt can serve as confirmation that he has a zero balance on the storage account.
Thank you for your continued support and bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 13, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Scott L[redacted], our GM for our U-Haul of Neptune Beach, followed up on the information Mr. [redacted] provided.  He informed our office he contacted Mr. [redacted] and...

offered his apology for the inconvenience he experienced.  He explained he did not take protection coverage and chose to be self-insured when he rented U-Haul equipment.  If Mr. [redacted] wishes to pursue his claim, he will need to contact [redacted] Insurance Company.  They can be reached at [redacted].  A phone report will be taken and then an adjuster will contact him back to address his claim.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate our Traffic Manager for our Southern Louisiana Regional Office, [redacted], spoke to Mr. [redacted] and he agreed to forward receipts for his extra motel and meal expenses for review and consideration.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International