To Whom It May Concern, My name is [redacted] the cousin of [redacted] I never had a conversation with Mr. R[redacted] about them not being responsible for me handing the keys over to a stranger. I handed the keys to someone whom I thought was an employee, and so did a customer behind me. I did although have a conversation with Mr. R[redacted] about my debit card being charged $500.00, when we spoke about the charge I informed him I needed to know exactly what I was being charged for. He told me that it was because he could not contact the person ([redacted]) on the contract for 2 or 3 days, I then asked why I was not contacted because my number was also on the contract as a secondary contact, he then told me it must have been an oversight. And then my cousin ([redacted]) received an itemized list of charges and no where on there is anything saying that I was charged $500.00 for them not being able to contact me.
March 20, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM for our U-Haul of [redacted], followed up on the information Ms. [redacted] provided. He informed our office he made two separate attempts to reach Ms. [redacted] but has not...
received a return call. He would like the opportunity to personally address her concerns in order to reach a resolution. He did mention he found no odometer discrepancies after checking previous rentals and rentals after hers in addition to the return and dispatch tag.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
November 11, 2016 Revdex.com ID#: 11763741 U-Haul Ref#: 1253602 Thank you for your concern for our customer Mr. [redacted]. Amanda C[redacted], our Traffic Manager for our North Alabama Regional Office, reviewed Mr. [redacted]’s recent comments and sent him another email in response: Good morning Mr [redacted], I wanted to reach out to you and let you know that we are issuing a credit back to your credit card in the amount of $15 for the late fee that you were charged. After reviewing your file and speaking with our programmers, we feel that the expiration date may have been changed during a recent update in our storage program. From the feedback I have received, our programmers feel that during the data transfer, your expiration date was entered incorrectly, thus causing the expired card decline on your autopay. Our new program has enabled us to better serve all of our customers and our AutoPay program serves as another convenience to avoid having to remember to pay your payment. I do apologize for you having this issue, as the program is to make things easier for you, not more difficult. I am issuing you the credit today so it should show on your card within 3 to 5 business days. Thank you for your time and patience in this matter. If you have any other questions, please feel free to call me or email me back to discuss. Amanda C[redacted] U-Haul MCO 762, Traffic Control Manager Office: ###-###-#### VoIP: 762301 We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 14, 2017 Complaint ID: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. William F[redacted], the General Manager of U-Haul Moving & Storage at Clairmont Rd, followed up on the information Mr. [redacted] provided. He informed our office it has been explained to Mr. [redacted] that the additional charges in question were waived and we also issued a credit in the amount of $50.00 to Mr. [redacted]’s credit card ending 6166. Total amount of $176.93 was sent via check # 4415202. Check was issued on January 31, 2017 to below address. [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] UCC Associate Program Manager U-Haul International
June 17, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jessica A[redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, followed up on the information Ms. [redacted] provided. She informed...
our office a message was left for Ms. [redacted] on or about June 13th explaining when the U-Boxes would be picked up and that the delivery will be scheduled by the receiving Regional Office upon arrival. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted].Nathan F[redacted], our Traffic Manager for our Southern Kansas Regional Office, followed up on the information Mr. [redacted] provided. He informed our office our GM initially attempted to...
speak to Mr. [redacted], but when he introduced himself, Mr. [redacted] disconnected the call. Mr. F[redacted] left Mr. [redacted] a message and sent him an email requesting a return call to discuss his concerns. Mr. [redacted] did call back and Mr. F[redacted] attempted to explain reservation and rental procedures. Mr. [redacted] cut him off, used foul language and said he didn’t care about our procedures and hung up. Mr. Aaron K[redacted], our President for our Southern Kansas Regional Office, reviewed Mr. [redacted]’s concerns and relayed that a reservation does require only one telephone number but all rental contracts require a second phone number as meaningful assurance. In regards to the charge for the dolly, Mr. [redacted] requested a hand dolly that rents for $7 per rental period. Mr. [redacted] stated he needed to move appliances, therefore, needed to rent the appliance dolly that rents for $10. Mr. K[redacted] summarized that they made efforts to address Mr. [redacted]’s concerns by speaking to him twice. Both times Mr. [redacted] used foul language and when we tried to explain rental procedures, he hung up. Mr. [redacted] also emailed a response that included foul language back to Mr. F[redacted]. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The manager or whoever didn't address the fact that when I returned the truck, it had 7/8 of the tank full (as noted on their receipt). Additionally, I have scanned the gas receipt (also attached). It was very light when I scanned - I can attempt to scan it again if you cannot read it.
Regards,
[redacted]
Whitney B[redacted], our President for our Metro Phoenix and the East Valley Regional Office, reviewed Mr. [redacted]'s additional information. She relayed that the claims adjuster denied the claim due to loss of facts and not enough evidence. Their decision in the matter remains the same.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Mr. Scott did call me and was very polite and professional. He took care of the issue and offered to waive that 5th day fee. Thank you for your help
Regards,
[redacted]
January 26, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Frank Grau, our President for our Fort Lauderdale Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted]...
and advised him of a refund for 30 days of storage along with a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. The refund for $106.85 was issued back to Mr. [redacted]’s Visa account and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Damon S[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 27, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Terry S[redacted], our President for our Montana Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted]...
and discussed her concerns. He asked how we failed and Ms. [redacted] relayed we did not have a 15-foot truck in Butte and she could not wait or travel to secure at an alternate location due to their time schedule, but was happy we provided her with a larger truck at the 15-foot rate. When Mr. S[redacted] asked why they did not contact our Emergency Roadside Assistance for immediate help, she relayed again her time schedule did not allow it and she was not financially set for the trip. Ms. [redacted] seemed to get argumentative while being asked questions and Mr. S[redacted] stated he was simply trying to find a resolution. She called him a foul word and at that point he said there was nothing more he could help her with and she disconnected the call. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I should have been given a full refund. Being that the truck broke down and my move could not be completed. Uhaul offered a full refund and their system would not allow it. Then they sent it to corporate to issue and corporate decided no refund until I filed a compliant. Then the refunded me half on the rental and refunded my fuel expense.
Regards,
Lesaunta [redacted]
As I explained to Maria, I have no contract since no one ever provided me with one. I have no information regarding monthly payments, cost, insurance coverage or anything else that would be given at the time a contract would have been provided. I have stopped all payments now and in the future with U-Haul. Maria, was told several times over the course of the call that we have no contract and we need to know what to do and after the resolution (refund) was offered Maria stated we would still be responsible for the contract, at which point I said, "I do not know how many times I have to tell you that I do not have a contract" at which point the representative who is supposed to be resolving the issue stated, "I do not know how many times I have to tell you to calm down". This is an excellent example of the type of service we have received from U-Haul. We do not accept the terms presented. Someone needs to call us as I have requested several times, with every call and every complaint, to discuss a contract. Do not call me to find out what happened, U-Haul needs to do the research before contacting me. I WILL NOT DO U-HAULS JOB FOR THEM ANY LONGER!!!!!!! Let me say it again, we have no contract, someone from Melbourne was supposed to call us after the second pick up day (there were three managers there at the time so talk to them) to provide a contract and to discuss, because U-Hauls systems would not allow them to process any paperwork for us. Yet again, let me repeat, I do not have a contract and do not call me until you are aware of what has already taken place. I will not walk anyone through the scenario again.
August 25, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Terri A[redacted], our Traffic manager for our South Bay Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office she spoke to Ms. [redacted] on August 10th and received the receipt Ms. [redacted] emailed her on August 12th. Ms. A[redacted] stated the refund was issued and she also made sure Ms. [redacted] had her telephone number in case she wished to speak to her with any further concerns. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
U haul employee did not share the entire story based upon the report recently sent to me. I returned to the location twice. The first time is when the U Haul employee attached the trailer and while at home I attempted to perform the task myself and was unsuccessful. After returning the 2nd time, the employee actually re hooked the trailer themselves to resolve the mistake. It was only afterwards the U Haul employee re hooked the trailer, I felt secure to drive off to Houston, Tx the following day. I have paid form U Haul insurance and feel the company is not taking responsibility to repair damages done to my vehicle at the hands of the U Haul employee. This insurance company is not taking responsibility and failing to follow up on the paying for the damages is unacceptable. It is very disappointing to see how this insurance (UHaul) is offering services and turnaround and take advantage of their customers.
October 10, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Lucy S[redacted], our Traffic Manager for our Hamilton, Ontario Regional Office, followed up on the information...
Ms. [redacted] provided. She informed our office she’s made several attempts to reach Ms. [redacted] and left messages requesting a call back. She would like the opportunity to personally explain the information she knows about the situation. She looks forward to hearing back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
January 9, 2015
Revdex.com ID#: [redacted]
U-haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our SW Ohio Regional Office, advised our office that Ms. [redacted]’s concerns were reviewed by both our President of our Regional Office as well as [redacted] Insurance Company. Please be advised that the storage building was inspected and the decision not to pay any damages remains the same.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
To Whom It May Concern, My name is [redacted] the cousin of [redacted] I never had a conversation with Mr. R[redacted] about them not being responsible for me handing the keys over to a stranger. I handed the keys to someone whom I thought was an employee, and so did a customer behind me. I did although have a conversation with Mr. R[redacted] about my debit card being charged $500.00, when we spoke about the charge I informed him I needed to know exactly what I was being charged for. He told me that it was because he could not contact the person ([redacted]) on the contract for 2 or 3 days, I then asked why I was not contacted because my number was also on the contract as a secondary contact, he then told me it must have been an oversight. And then my cousin ([redacted]) received an itemized list of charges and no where on there is anything saying that I was charged $500.00 for them not being able to contact me.
March 20, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM for our U-Haul of [redacted], followed up on the information Ms. [redacted] provided. He informed our office he made two separate attempts to reach Ms. [redacted] but has not...
received a return call. He would like the opportunity to personally address her concerns in order to reach a resolution. He did mention he found no odometer discrepancies after checking previous rentals and rentals after hers in addition to the return and dispatch tag.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
November 11, 2016 Revdex.com ID#: 11763741 U-Haul Ref#: 1253602 Thank you for your concern for our customer Mr. [redacted]. Amanda C[redacted], our Traffic Manager for our North Alabama Regional Office, reviewed Mr. [redacted]’s recent comments and sent him another email in response: Good morning Mr [redacted], I wanted to reach out to you and let you know that we are issuing a credit back to your credit card in the amount of $15 for the late fee that you were charged. After reviewing your file and speaking with our programmers, we feel that the expiration date may have been changed during a recent update in our storage program. From the feedback I have received, our programmers feel that during the data transfer, your expiration date was entered incorrectly, thus causing the expired card decline on your autopay. Our new program has enabled us to better serve all of our customers and our AutoPay program serves as another convenience to avoid having to remember to pay your payment. I do apologize for you having this issue, as the program is to make things easier for you, not more difficult. I am issuing you the credit today so it should show on your card within 3 to 5 business days. Thank you for your time and patience in this matter. If you have any other questions, please feel free to call me or email me back to discuss. Amanda C[redacted] U-Haul MCO 762, Traffic Control Manager Office: ###-###-#### VoIP: 762301 We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 14, 2017 Complaint ID: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. William F[redacted], the General Manager of U-Haul Moving & Storage at Clairmont Rd, followed up on the information Mr. [redacted] provided. He informed our office it has been explained to Mr. [redacted] that the additional charges in question were waived and we also issued a credit in the amount of $50.00 to Mr. [redacted]’s credit card ending 6166. Total amount of $176.93 was sent via check # 4415202. Check was issued on January 31, 2017 to below address. [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] UCC Associate Program Manager U-Haul International
June 17, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jessica A[redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, followed up on the information Ms. [redacted] provided. She informed...
our office a message was left for Ms. [redacted] on or about June 13th explaining when the U-Boxes would be picked up and that the delivery will be scheduled by the receiving Regional Office upon arrival. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted].Nathan F[redacted], our Traffic Manager for our Southern Kansas Regional Office, followed up on the information Mr. [redacted] provided. He informed our office our GM initially attempted to...
speak to Mr. [redacted], but when he introduced himself, Mr. [redacted] disconnected the call. Mr. F[redacted] left Mr. [redacted] a message and sent him an email requesting a return call to discuss his concerns. Mr. [redacted] did call back and Mr. F[redacted] attempted to explain reservation and rental procedures. Mr. [redacted] cut him off, used foul language and said he didn’t care about our procedures and hung up. Mr. Aaron K[redacted], our President for our Southern Kansas Regional Office, reviewed Mr. [redacted]’s concerns and relayed that a reservation does require only one telephone number but all rental contracts require a second phone number as meaningful assurance. In regards to the charge for the dolly, Mr. [redacted] requested a hand dolly that rents for $7 per rental period. Mr. [redacted] stated he needed to move appliances, therefore, needed to rent the appliance dolly that rents for $10. Mr. K[redacted] summarized that they made efforts to address Mr. [redacted]’s concerns by speaking to him twice. Both times Mr. [redacted] used foul language and when we tried to explain rental procedures, he hung up. Mr. [redacted] also emailed a response that included foul language back to Mr. F[redacted]. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The manager or whoever didn't address the fact that when I returned the truck, it had 7/8 of the tank full (as noted on their receipt). Additionally, I have scanned the gas receipt (also attached). It was very light when I scanned - I can attempt to scan it again if you cannot read it.
Regards,
[redacted]
Whitney B[redacted], our President for our Metro Phoenix and the East Valley Regional Office, reviewed Mr. [redacted]'s additional information. She relayed that the claims adjuster denied the claim due to loss of facts and not enough evidence. Their decision in the matter remains the same.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Mr. Scott did call me and was very polite and professional. He took care of the issue and offered to waive that 5th day fee. Thank you for your help
Regards,
[redacted]
January 26, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Frank Grau, our President for our Fort Lauderdale Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted]...
and advised him of a refund for 30 days of storage along with a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. The refund for $106.85 was issued back to Mr. [redacted]’s Visa account and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Damon S[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 27, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Terry S[redacted], our President for our Montana Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted]...
and discussed her concerns. He asked how we failed and Ms. [redacted] relayed we did not have a 15-foot truck in Butte and she could not wait or travel to secure at an alternate location due to their time schedule, but was happy we provided her with a larger truck at the 15-foot rate. When Mr. S[redacted] asked why they did not contact our Emergency Roadside Assistance for immediate help, she relayed again her time schedule did not allow it and she was not financially set for the trip. Ms. [redacted] seemed to get argumentative while being asked questions and Mr. S[redacted] stated he was simply trying to find a resolution. She called him a foul word and at that point he said there was nothing more he could help her with and she disconnected the call. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I should have been given a full refund. Being that the truck broke down and my move could not be completed. Uhaul offered a full refund and their system would not allow it. Then they sent it to corporate to issue and corporate decided no refund until I filed a compliant. Then the refunded me half on the rental and refunded my fuel expense.
Regards,
Lesaunta [redacted]
As I explained to Maria, I have no contract since no one ever provided me with one. I have no information regarding monthly payments, cost, insurance coverage or anything else that would be given at the time a contract would have been provided. I have stopped all payments now and in the future with U-Haul. Maria, was told several times over the course of the call that we have no contract and we need to know what to do and after the resolution (refund) was offered Maria stated we would still be responsible for the contract, at which point I said, "I do not know how many times I have to tell you that I do not have a contract" at which point the representative who is supposed to be resolving the issue stated, "I do not know how many times I have to tell you to calm down". This is an excellent example of the type of service we have received from U-Haul. We do not accept the terms presented. Someone needs to call us as I have requested several times, with every call and every complaint, to discuss a contract. Do not call me to find out what happened, U-Haul needs to do the research before contacting me. I WILL NOT DO U-HAULS JOB FOR THEM ANY LONGER!!!!!!! Let me say it again, we have no contract, someone from Melbourne was supposed to call us after the second pick up day (there were three managers there at the time so talk to them) to provide a contract and to discuss, because U-Hauls systems would not allow them to process any paperwork for us. Yet again, let me repeat, I do not have a contract and do not call me until you are aware of what has already taken place. I will not walk anyone through the scenario again.
August 25, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Terri A[redacted], our Traffic manager for our South Bay Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office she spoke to Ms. [redacted] on August 10th and received the receipt Ms. [redacted] emailed her on August 12th. Ms. A[redacted] stated the refund was issued and she also made sure Ms. [redacted] had her telephone number in case she wished to speak to her with any further concerns. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
U haul employee did not share the entire story based upon the report recently sent to me. I returned to the location twice. The first time is when the U Haul employee attached the trailer and while at home I attempted to perform the task myself and was unsuccessful. After returning the 2nd time, the employee actually re hooked the trailer themselves to resolve the mistake. It was only afterwards the U Haul employee re hooked the trailer, I felt secure to drive off to Houston, Tx the following day. I have paid form U Haul insurance and feel the company is not taking responsibility to repair damages done to my vehicle at the hands of the U Haul employee. This insurance company is not taking responsibility and failing to follow up on the paying for the damages is unacceptable. It is very disappointing to see how this insurance (UHaul) is offering services and turnaround and take advantage of their customers.
October 10, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Lucy S[redacted], our Traffic Manager for our Hamilton, Ontario Regional Office, followed up on the information...
Ms. [redacted] provided. She informed our office she’s made several attempts to reach Ms. [redacted] and left messages requesting a call back. She would like the opportunity to personally explain the information she knows about the situation. She looks forward to hearing back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
January 9, 2015
Revdex.com ID#: [redacted]
U-haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our SW Ohio Regional Office, advised our office that Ms. [redacted]’s concerns were reviewed by both our President of our Regional Office as well as [redacted] Insurance Company. Please be advised that the storage building was inspected and the decision not to pay any damages remains the same.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International