Beverly Hills Weight Loss Clinics

April 6, 2017   Revdex.com Concern #: [redacted] U-Haul Reference id: [redacted]   Thank you for your concern regarding our customer Mr. [redacted].   Tommy C[redacted], Marketing Executive Assistant of UHC of Central Ontario, spoke with Mr. [redacted] on April 5th.  Mr. C[redacted] issued $300.00 back to Mr. [redacted]’s card under contract # [redacted].   Our customer are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.   Looking Forward, Penny S[redacted] UCC Associate Program Manager U-Haul International

September 18, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. M[redacted].   Ray P[redacted], our Area Field Manager for our Southwestern Wisconsin and Rockford Regional Office, followed up on the information Ms. M[redacted] provided.  He...

informed our office a message was left for Ms. M[redacted]z advising her of a refund for $406.70 back to her Visa account.  The refund should post on her next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] U-Haul International

November 11, 2016   Revdex.com ID#: 11763741 U-Haul Ref#: 1253602   Thank you for your concern for our customer Mr. [redacted].   Amanda C[redacted], our Traffic Manager for our North Alabama Regional Office, reviewed Mr. [redacted]’s recent comments and sent him another email in response: Good morning Mr [redacted], I wanted to reach out to you and let you know that we are issuing a credit back to your credit card in the amount of $15 for the late fee that you were charged. After reviewing your file and speaking with our programmers, we feel that the expiration date may have been changed during a recent update in our storage program. From the feedback I have received, our programmers feel that during the data transfer, your expiration date was entered incorrectly, thus causing the expired card decline on your autopay. Our new program has enabled us to better serve all of our customers and our AutoPay program serves as another convenience to avoid having to remember to pay your payment. I do apologize for you having this issue, as the program is to make things easier for you, not more difficult. I am issuing you the credit today so it should show on your card within 3 to 5 business days. Thank you for your time and patience in this matter. If you have any other questions, please feel free to call me or email me back to discuss. Amanda C[redacted] U-Haul MCO 762, Traffic Control Manager Office: ###-###-#### VoIP: 762301   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] and SW Suburbs Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she  spoke to Mr....

[redacted] and he was unable to speak at the time.  She will offer to have our GM contact Mr. [redacted] regarding a discount on hitch labor and have a new hitch installed.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

March 2, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   John H[redacted], our President for our Atlanta West Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: Hello...

Mr. [redacted], We will process the $50 reservation guarantee for you. I apologize for any trouble. Thank you for being a U-Haul customer.   The refund was issued back to Mr. [redacted]’s Master Card account and should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

While I appreciate the $50 for the issues, I have some concerns regarding the business response.  First off, James was not the one to attempt to contact me and left me the voicemail.  The individual stated their name was Robert (likely the same Robert that Rachel stated was unavailable at the time of my initial issue.)  Furthermore, Robert did not state anything in his voicemail regarding the $50.  Nor did Robert offer any apology in his message, he simply stated that he was attempting to follow up with the complaint. So the claims they are stating in their response appear to be fairly inaccurate.  Bottom line is they lost my business and my request was simple, I get an explanation from a supervisor and a personal apology from Rachel.

July 27, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Terry S[redacted], our President for our Montana Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted]...

and discussed her concerns.  He asked how we failed and Ms. [redacted] relayed we did not have a 15-foot truck in Butte and she could not wait or travel to secure at an alternate location due to their time schedule, but was happy we provided her with a larger truck at the 15-foot rate.  When Mr. S[redacted] asked why they did not contact our Emergency Roadside Assistance for immediate help, she relayed again her time schedule did not allow it and she was not financially set for the trip.  Ms. [redacted] seemed to get argumentative while being asked questions and Mr. S[redacted] stated he was simply trying to find a resolution.  She called him a foul word and at that point he said there was nothing more he could help her with and she disconnected the call.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I should have been given a full refund. Being that the truck broke down and my move could not be completed. Uhaul offered a full refund and their system would not allow it. Then they sent it to corporate to issue and corporate decided no refund until I filed a compliant. Then the refunded me half on the rental and refunded my fuel expense. 
Regards,
Lesaunta [redacted]

May 1, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Russ B[redacted], the Program Manager from Moving Help, followed up on the information Ms. [redacted] provided and sent her the following email in response:I received a letter in which you have requested...

a refund for services that you state were canceled directly with a moving helper back on October 16, 2015. These services were not canceled with Moving Help and it is evident that the moving helper was able to obtain the payment code in order to receive payment for the services. You have stated that the moving helper stole the payment code as well as $125.00 cash from an envelope on your kitchen counter. Unfortunately, movinghelp.com is unable to act on your behalf that the funds were released to the moving helper. We have not retained the funds and therefore cannot issue a refund. It is always important to cancel an order if you no longer need services as well as to protect yourself from the possibility of theft by securing your personal items. Furthermore, being that Moving Help cannot verify that the cash and payment code were stolen, we are legally unable to assist with obtaining said funds from the moving helper. You have the right to pursue this former moving helper directly/legally and I suggest that you do that. If this individual labor provider stole over $340.00 for you, you certainly have the right to get that money back. Below is all of the contact information that Moving Help has on this labor provider. Please let me know if you have any further questions and I am terribly sorry for this confusion and headache. John [redacted] ###-###-####Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

As was fully stated in my complaint, there is no longer anything left to store, because of U-haul Lombardy Richmond, VA's actions. Likewise, Joey left his message where it has not appeared on any of my phone voice mails, so perhaps it's best if I give it here again. My phone number, listed on any/all transactions with any/all U-Haul in the last 10 years is [redacted], please leave any voice mail messages there so I can receive themand accept or not.

January 29, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted]. Godfrey W[redacted] our Area Field Manager for our Tidewater Regional Office, followed up on the information provided and sent the following email in response:Ms [redacted], sorry but you...

were charged the difference in rate at the time when you dropped off the trailer in King George. The location could not change that since you were supposed to drop off in Chesapeake, VA of course the rate had to change. What you were changed at the time was the difference. Thanks Godfrey Waswa U-Haul Co.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The manager or whoever didn't address the fact that when I returned the truck, it had 7/8 of the tank full (as noted on their receipt). Additionally, I have scanned the gas receipt (also attached). It was very light when I scanned - I can attempt to scan it again if you cannot read it. 
Regards,
[redacted]

January 26, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted].   Frank Grau, our President for our Fort Lauderdale Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted]...

and advised him of a refund for 30 days of storage along with a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  The refund for $106.85 was issued back to Mr. [redacted]’s Visa account and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Mr. Scott did call me and was very polite and professional. He took care of the issue and offered to waive that 5th day fee. Thank you for your help
Regards,
[redacted]

October 10, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Lucy S[redacted], our Traffic Manager for our Hamilton, Ontario Regional Office, followed up on the information...

Ms. [redacted] provided. She informed our office she’s made several attempts to reach Ms. [redacted] and left messages requesting a call back. She would like the opportunity to personally explain the information she knows about the situation. She looks forward to hearing back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

U haul employee did not share the entire story based upon the report recently sent to me. I returned to the location twice. The first time is when the U Haul employee attached the trailer and while at home I attempted to perform the task myself and was unsuccessful.  After returning the 2nd time, the employee actually re hooked the trailer themselves to resolve the mistake.  It was only afterwards the U Haul employee re hooked the trailer, I felt secure to drive off to Houston, Tx the following day.  I have paid form U Haul insurance and feel the company is not taking responsibility to repair damages done to my vehicle at the hands of the U Haul employee. This insurance company is not taking responsibility and failing to follow up on the paying for the damages is unacceptable.  It is very disappointing to see how this insurance (UHaul) is offering services and turnaround and take advantage of their customers.

I had called in to put off shipment of my boxes as I could not afford the shipment. I was told by the customer service represenitive it was taken care of. I had done this once before and it was done correctly. I had called in immediately after receiving email that my boxes had shipped to find out why I was getting that email. The representative assured me he would cancel the payment scheduled as it was shipped in error. I could not afford the shipment and emptied my account in case the representative was not good on his word... again. U haul did try and charge my account after assuring me they would not. If my boxes were still in California where I would still have them as I still can not afford shipment I would have access to them as I am good on payment with the services I authorized, storage. My mom would be able to send me the things my kids need for winter etc. to get us by. I am being treated as a peasant just because I can not afford the shipment payment I did not authorize and did my part to prevent. U Haul is bad on their business in this situation and not making it right. I have no access to my things and I should. Jan said if there were documentation of my calling that things would be different. They had a glitch in their system wiping out all calls before August. I requested call recordings and received none prior to August. U Haul lost call records and failed to document calls. I have over 40 calls in to U Haul and received three from UHAul one from a driver one from an office rep in Sacramento and one voicemail from Jeff the field manager. They promise a resolution within 72 hours I did not get a response for two months in which I had to seek out. I offered payments on the 2472 if they allow access to my things as this is meeting half way and they refused. I asked for my things to be shipped back to California and they refused. They want full payment on an unauthorized shipment and are holding my things from me unrightfully.

As I explained to Maria, I have no contract since no one ever provided me with one. I have no information regarding monthly payments, cost, insurance coverage or anything else that would be given at the time a contract would have been provided. I have stopped all payments now and in the future with U-Haul. Maria, was told several times over the course of the call that we have no contract and we need to know what to do and after the resolution (refund) was offered Maria stated we would still be responsible for the contract, at which point I said, "I do not know how many times I have to tell you that I do not have a contract" at which point the representative who is supposed to be resolving the issue stated, "I do not know how many times I have to tell you to calm down". This is an excellent example of the type of service we have received from U-Haul. We do not accept the terms presented. Someone needs to call us as I have requested several times, with every call and every complaint, to discuss a contract. Do not call me to find out what happened, U-Haul needs to do the research before contacting me. I WILL NOT DO U-HAULS JOB FOR THEM ANY LONGER!!!!!!! Let me say it again, we have no contract, someone from Melbourne was supposed to call us after the second pick up day (there were three managers there at the time so talk to them) to provide a contract and to discuss, because U-Hauls systems would not allow them to process any paperwork for us. Yet again, let me repeat, I do not have a contract and do not call me until you are aware of what has already taken place. I will not walk anyone through the scenario again.