January 6, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Vice President for U-Haul International, contacted [redacted] and addressed his concerns. A check for $923 was issued to [redacted] for a refund on his...
rental. He should receive the check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International
January 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Our South Carolina Regional Office followed up on the information Mr. [redacted] provided and requested a check for $1,223.27 to be issued to him. The check was mailed on January 17th and should be received within 10 business days. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 7, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Don H[redacted], our Area Field Manager for our South Philadelphia Regional Office, followed up on the information Ms. [redacted] provided and sent her the following emails. The first was sent on...
December 4th and the second on December 30th: Good morning, I have been assigned your concern for your recent Uhaul rental. I see that you did your contract for this rental at 11:38A on 11/27/15 Friday. The return was registered at 7P 11/28/15 Saturday. According to this a 2 day rental is in order. since your rental period started at 11:38A it should have been returned, not later than, 11:38 A on Saturday. SDince your return was at 7P on Satuy this would go into the second day for charges. No refunds authorized for this circumstance. The case for the miles I can only say this is the miles registered on the truck at the time of return. I cannot issue a refund for this rental contract in these cases. Don H[redacted] AFM Uhaul of So. PhiladelphiaGood morning, I see this occasionally when it comes to getting your rental early. Your rental time period started at 11:38 AM on Friday. The truck was returned to the dealer around 7: PM Saturday, based on a 24 hr rental period this would justify a 2 day rental charge. We (Uhaul) were under contract with you for this truck for this period. I cannot authorize a refund for this case. Don H[redacted] AFM Uhaul of So. PhiladelphiaOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
June 25, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Southern Georgia Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and...
addressed her concerns. She also sent her the following email as a follow up to their conversation:
Hello again Ms. [redacted]: As promised during our phone conversation of today, I contacted our Credit Department and they deducted the $ 44.51 from your Promissary Note of $ 102.42, leaving a balance due of $ 57.91 which you promised to pay tomorrow, Friday, June 26th. You may pay this amount due either in person at the Box Road Moving Center, where you rented the truck, or you can pay over the phone with our Credit Department, using your debit or credit card. Their phone number is ###-###-####. Any one of our agents that answer the phone will be happy to assist you. For faster service, please have your contract number handy when you give them a call. We appreciate your business and look forward to serving you again soon! Warm regards, [redacted], Executive Assistant U-Haul Company of Southern Georgia ###-###-####
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
January 30, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Chad R[redacted], our President for our South Alabama Regional office, followed up on the information Ms. [redacted] provided. He informed our office he was in touch with Ms. [redacted] regularly for weeks....
Shehad four storage units she decided she did not want the items and did not want to pay to store themany longer. Mr. R[redacted] agreed to waive all rent and fees once Ms. [redacted] signed and returned the abandonment letter he sent her. She repeatedly failed to return the letter and in the meantime the system continued to send her bills. Mr. R[redacted] did a conference call with Ms. [redacted] along with his Executive Assistant and a Call Center Supervisor on January 9 th . Again, an agreement was reached for Ms. [redacted] to sign and return the abandonment letter and add that she would not be responsible forany charges. Mr. R[redacted] relayed he did receive the abandonment letter back but that she had crossed through the section allowing us to dispose of the goods. Both Ms. [redacted] and the Notary Public initialed the paragraph that was crossed out. She also sent an unprofessional email to Mr. R[redacted] stating she was still receiving balance due notices with the remark that his marriage must be on the rocks. Mr.R[redacted] emailed her back that the letter she sent back was unacceptable since she crossed through the abandonment section and her unit would now go to auction. He also mentioned that under no circumstances did anyone use her credit card fraudulently as she was on auto-pay for many months. He even reversed the last charge to her account at her request, however, her story continues to change during each conversation. At this point, Ms. [redacted] will continue to receive delinquent letters in the mail as she is the rightful owner of this storage account as the President of Treasures of Heaven.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have yet to be contacted by a single person apologizing for the companies mishandling of the situation and dreadful customer service in every aspect of this issue.
Regards,
[redacted]
March 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted] Brad L[redacted] our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted]...
and offered his personal apology. Mr. [redacted] accepted Mr. Li[redacted] offer to refund the extra charges in the amount of $155. The refund should post on his next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 17, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers ** and [redacted]. Kathleen M[redacted], our GM for our U-Haul Moving and Storage of Spring Hill, followed up on the information Ms. [redacted] provided. She informed our...
office a refund for $100 was issued as an adjustment on their rental. She explained our receiving location did an inspection for leaks and the wipers and could not confirm there was an issue. Ms. M[redacted] relayed Mr. and Ms. [redacted] were referred to RepWest Insurance Company to file a claim for damages. The refund should have posted to their Master Card credit card statement. Our customers are very important to us and we regret to [redacted]r of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I reject U-Haul response for following reasons: A) Zakery H[redacted], the GM for our U-Haul Moving and Storage of Albany has not communicated with, nor left a voicemail message for me. B) There is no contract with [redacted] and [redacted], however there is a contract with [redacted] which I have attached. C) My role was that of a Third Party; that paid Mr. Moulton’s rental fee of $323.51, by giving verbal authorization and my Credit Card Number to a U-Haul representative to charge my CC for the amo[redacted] of $323.51 on 11/13/2016. No further authorization was granted. D) Maria P[redacted] from U-Haul in her correspondence mentioned “return policy for U-Haul equipment”, my Revdex.com dispute is not about a “return policy”, as I had no written or verbal rental agreement with U-Haul. The only resolution acceptable to me: is that the additional charge of $82.52 charged to me by U-Haul on 11/28/2016 without my authorization, be refunded back to me. Finally, I would like to emphasize these points to the business. A) The contract is with [redacted], not [redacted]. I never signed any U-Haul Rental Agreement, nor verbally agreed to one. B) I can’t become a party to an equipment rental agreement, when not in person. C) I did not have a re-occurring billing agreement with U-Haul, nor a rental agreement. Thus any charge from U-Haul in excess of one-time agreed amo[redacted] of $323.51 authorized on 11/13/2016, is not valid. I look forward to U-Haul settling this matter as so described, and returning the $82.52 charged to my Credit Card without authorization without further delay. .
December 19, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our North Shore Chicago Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted]’s storage...
account is on auto-pay. A late fee was accessed when payment was declined. Ms. [redacted] relayed that our GM of our U-Haul Center involved will issue a refund for $22.99 in the interest of customer good faith, however, if the card continues to decline payments, any further late fees will not be waived. A copy of the refund receipt will be emailed to Mr. [redacted].
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Theodore H[redacted]
February 18, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Mr. [redacted] provided. She informed our office a receipt will...
be sent to Mr. [redacted] showing a $0 balance owing on the storage unit.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
December 28, 2017 Revdex.com ID#[redacted]U-Haul Ref#[redacted] Thank you for your concern for our customer Mr. [redacted]. Kyle M[redacted] our President for our Southern Oregon Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he left a message for Mr....
[redacted] advising him of a refund for the $50 Reservation Guarantee Fee he issued back to the Mastercard account listed on the contract. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International Tell us why here...
September 20, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and...
explained her claim was settled in April by [redacted] Insurance Company who did the investigation and no further refund will be issued. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jeff P[redacted], our President for our Nashville Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mrs. [redacted] on July 7th and was told Mr. [redacted] was out of town and would call Mr. P[redacted] back today. However, Mr. P[redacted] did not receive a return call and again attempted to speak to [redacted] but had to leave a message requesting a return call. He hopes to hear back from Mr. [redacted] soon in order to personally address his concerns and offer a resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 17, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our GM for our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided. He informed our office he had previously spoken to Mr. [redacted] and...
explained all contact numbers they had on file for Mr. [redacted] had been disconnected and they had no way of contacting him. Mr. [redacted] relayed that Mr. [redacted] storage account was on auto-pay and the payment was taken from the card on file for automatic payment. The last time Mr. [redacted] spoke to Mr. [redacted], he advised him he could come to the U-Haul Center and move his items out of the storage unit and receive a refund for the charge to his card. He also explained to Mr. [redacted] they had no working contact number for him and even the first two times he called in, the numbers we were given were disconnected.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
After contacting Navy Federal several times within the last month & including today nothing has been credited to my account . The bank and UHaul representatives continue to state that their is still a hold on the 50.00. However, outside of the funds being missing the main complaint which is the biggest complaint is being wrongly accused of an ice cream spill which apparently led to a 25.00 clean up fee. Ironically this came in a invoice shortly after I had been hung up on . After calling to figure out why I was charged a clean up fee I was instructed it was because their was an ice cream spill??? After speaking with the representative I was instructed that the area manger "Christopther" would be the person who would issue the credit . After finally speaking to Christopher I was instructed that he could not issue a credit for the 25.00 because he too runs a business ?? I myself still is confused to how I am accused of something I did not do and then told that I gave you a 50.00 credit it's the best I can do after being promised the 50.00 credit due to them causing me to miss my "Scheduled move in" due to lack their of checking to see if the truck I rented wasn't giving to someone else . This is a valid mistake on their end that has nothing to do with me. The 25.00 clean up fee was a scam and now I am told this was a valid charge with no evidence . I also would like to emphasize that I am lactose and that it makes no logical sense to be charged for ice cream considering that for one I can't even eat it and two who hauls ice cream around in a hot tin moving truck? I am very upset with uHaul and most importantly how they went about handling business after initially rejecting the insurance when renting the truck. I encourage the Revdex.com to attain a copy of all the audio conversations including the Initial one from UHaul in which I was accused of breaking a windshield If possible I would like the Revdex.com to look further into this to bring justice to this situation.
August 15, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].Mike G[redacted], our GM for our U-Haul Moving and Storage of Pittsburgh, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted]’s next month’s...
rent has been waived, therefore, she will not be responsible for another month rent. He also relayed her U-Box will also be in Florida by the expected date.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
February 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Field Relief Manager for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided. He informed our office that a hitch and wiring were...
installed on Mr. [redacted]’s vehicle. A check for the labor in the amount of $87.50 was issued to Mr. [redacted]. He should receive the check within the next 10 business days.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
May 1, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Russ B[redacted], the Program Manager for Moving Help, followed up on the information Ms. [redacted] provided and sent her the following email in response:Mrs. [redacted], Being that this service...
provider has already been paid for the services rendered, you must directly pursue the service provider directly for any compensation. You agreed to the terms & conditions for the transaction between you and the selected service provider.& included below is a section of the payment for services provision of the agreement which was sent to you immediately upon completion of the order on 04/09/2016 (via email). These terms and conditions are also located on the payment summary screen at uhaul.com and require you to check the box indicated that you have “read and agree to the U-Haul and moving help terms and conditions”. “Upon the completion of, and your satisfaction with, the services, you agree that you will complete the transaction with the moving helper by presenting the payment code to the moving helper”. “You agree and acknowledge that your presentation of the payment code to the moving helper is your payment to the moving helper and your authorization for the release of any and all authorized payments for the services. You agree that you are responsible for any and all payments owed to the moving helper. You agree that you are not entitled to a refund from us for any services that are completed in less time than that amount set forth in your request. By presenting the payment code to the service provider, you completed the transaction for services as defined in the order.& any requests for refund should be directed to the service provider who has received payments. Here is the moving helper’s contact information so that you can pursue this matter directly with them: Owner: Andy [redacted] A-1 services at your service. Est. Jan. Last year [redacted] FL 33542 ###-###-#### [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 6, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Vice President for U-Haul International, contacted [redacted] and addressed his concerns. A check for $923 was issued to [redacted] for a refund on his...
rental. He should receive the check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International
January 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Our South Carolina Regional Office followed up on the information Mr. [redacted] provided and requested a check for $1,223.27 to be issued to him. The check was mailed on January 17th and should be received within 10 business days. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 7, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Don H[redacted], our Area Field Manager for our South Philadelphia Regional Office, followed up on the information Ms. [redacted] provided and sent her the following emails. The first was sent on...
December 4th and the second on December 30th: Good morning, I have been assigned your concern for your recent Uhaul rental. I see that you did your contract for this rental at 11:38A on 11/27/15 Friday. The return was registered at 7P 11/28/15 Saturday. According to this a 2 day rental is in order. since your rental period started at 11:38A it should have been returned, not later than, 11:38 A on Saturday. SDince your return was at 7P on Satuy this would go into the second day for charges. No refunds authorized for this circumstance. The case for the miles I can only say this is the miles registered on the truck at the time of return. I cannot issue a refund for this rental contract in these cases. Don H[redacted] AFM Uhaul of So. PhiladelphiaGood morning, I see this occasionally when it comes to getting your rental early. Your rental time period started at 11:38 AM on Friday. The truck was returned to the dealer around 7: PM Saturday, based on a 24 hr rental period this would justify a 2 day rental charge. We (Uhaul) were under contract with you for this truck for this period. I cannot authorize a refund for this case. Don H[redacted] AFM Uhaul of So. PhiladelphiaOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
June 25, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Southern Georgia Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and...
addressed her concerns. She also sent her the following email as a follow up to their conversation:
Hello again Ms. [redacted]: As promised during our phone conversation of today, I contacted our Credit Department and they deducted the $ 44.51 from your Promissary Note of $ 102.42, leaving a balance due of $ 57.91 which you promised to pay tomorrow, Friday, June 26th. You may pay this amount due either in person at the Box Road Moving Center, where you rented the truck, or you can pay over the phone with our Credit Department, using your debit or credit card. Their phone number is ###-###-####. Any one of our agents that answer the phone will be happy to assist you. For faster service, please have your contract number handy when you give them a call. We appreciate your business and look forward to serving you again soon! Warm regards, [redacted], Executive Assistant U-Haul Company of Southern Georgia ###-###-####
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
January 30, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Chad R[redacted], our President for our South Alabama Regional office, followed up on the information Ms. [redacted] provided. He informed our office he was in touch with Ms. [redacted] regularly for weeks....
Shehad four storage units she decided she did not want the items and did not want to pay to store themany longer. Mr. R[redacted] agreed to waive all rent and fees once Ms. [redacted] signed and returned the abandonment letter he sent her. She repeatedly failed to return the letter and in the meantime the system continued to send her bills. Mr. R[redacted] did a conference call with Ms. [redacted] along with his Executive Assistant and a Call Center Supervisor on January 9 th . Again, an agreement was reached for Ms. [redacted] to sign and return the abandonment letter and add that she would not be responsible forany charges. Mr. R[redacted] relayed he did receive the abandonment letter back but that she had crossed through the section allowing us to dispose of the goods. Both Ms. [redacted] and the Notary Public initialed the paragraph that was crossed out. She also sent an unprofessional email to Mr. R[redacted] stating she was still receiving balance due notices with the remark that his marriage must be on the rocks. Mr.R[redacted] emailed her back that the letter she sent back was unacceptable since she crossed through the abandonment section and her unit would now go to auction. He also mentioned that under no circumstances did anyone use her credit card fraudulently as she was on auto-pay for many months. He even reversed the last charge to her account at her request, however, her story continues to change during each conversation. At this point, Ms. [redacted] will continue to receive delinquent letters in the mail as she is the rightful owner of this storage account as the President of Treasures of Heaven.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have yet to be contacted by a single person apologizing for the companies mishandling of the situation and dreadful customer service in every aspect of this issue.
Regards,
[redacted]
March 7, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted] Brad L[redacted] our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted]...
and offered his personal apology. Mr. [redacted] accepted Mr. Li[redacted] offer to refund the extra charges in the amount of $155. The refund should post on his next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 17, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers ** and [redacted]. Kathleen M[redacted], our GM for our U-Haul Moving and Storage of Spring Hill, followed up on the information Ms. [redacted] provided. She informed our...
office a refund for $100 was issued as an adjustment on their rental. She explained our receiving location did an inspection for leaks and the wipers and could not confirm there was an issue. Ms. M[redacted] relayed Mr. and Ms. [redacted] were referred to RepWest Insurance Company to file a claim for damages. The refund should have posted to their Master Card credit card statement. Our customers are very important to us and we regret to [redacted]r of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I reject U-Haul response for following reasons: A) Zakery H[redacted], the GM for our U-Haul Moving and Storage of Albany has not communicated with, nor left a voicemail message for me. B) There is no contract with [redacted] and [redacted], however there is a contract with [redacted] which I have attached. C) My role was that of a Third Party; that paid Mr. Moulton’s rental fee of $323.51, by giving verbal authorization and my Credit Card Number to a U-Haul representative to charge my CC for the amo[redacted] of $323.51 on 11/13/2016. No further authorization was granted. D) Maria P[redacted] from U-Haul in her correspondence mentioned “return policy for U-Haul equipment”, my Revdex.com dispute is not about a “return policy”, as I had no written or verbal rental agreement with U-Haul. The only resolution acceptable to me: is that the additional charge of $82.52 charged to me by U-Haul on 11/28/2016 without my authorization, be refunded back to me. Finally, I would like to emphasize these points to the business. A) The contract is with [redacted], not [redacted]. I never signed any U-Haul Rental Agreement, nor verbally agreed to one. B) I can’t become a party to an equipment rental agreement, when not in person. C) I did not have a re-occurring billing agreement with U-Haul, nor a rental agreement. Thus any charge from U-Haul in excess of one-time agreed amo[redacted] of $323.51 authorized on 11/13/2016, is not valid. I look forward to U-Haul settling this matter as so described, and returning the $82.52 charged to my Credit Card without authorization without further delay. .
December 19, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our North Shore Chicago Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted]’s storage...
account is on auto-pay. A late fee was accessed when payment was declined. Ms. [redacted] relayed that our GM of our U-Haul Center involved will issue a refund for $22.99 in the interest of customer good faith, however, if the card continues to decline payments, any further late fees will not be waived. A copy of the refund receipt will be emailed to Mr. [redacted].
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Theodore H[redacted]
February 18, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Mr. [redacted] provided. She informed our office a receipt will...
be sent to Mr. [redacted] showing a $0 balance owing on the storage unit.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
December 28, 2017 Revdex.com ID#[redacted]U-Haul Ref#[redacted] Thank you for your concern for our customer Mr. [redacted]. Kyle M[redacted] our President for our Southern Oregon Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he left a message for Mr....
[redacted] advising him of a refund for the $50 Reservation Guarantee Fee he issued back to the Mastercard account listed on the contract. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International Tell us why here...
September 20, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and...
explained her claim was settled in April by [redacted] Insurance Company who did the investigation and no further refund will be issued. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jeff P[redacted], our President for our Nashville Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mrs. [redacted] on July 7th and was told Mr. [redacted] was out of town and would call Mr. P[redacted] back today. However, Mr. P[redacted] did not receive a return call and again attempted to speak to [redacted] but had to leave a message requesting a return call. He hopes to hear back from Mr. [redacted] soon in order to personally address his concerns and offer a resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 17, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our GM for our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided. He informed our office he had previously spoken to Mr. [redacted] and...
explained all contact numbers they had on file for Mr. [redacted] had been disconnected and they had no way of contacting him. Mr. [redacted] relayed that Mr. [redacted] storage account was on auto-pay and the payment was taken from the card on file for automatic payment. The last time Mr. [redacted] spoke to Mr. [redacted], he advised him he could come to the U-Haul Center and move his items out of the storage unit and receive a refund for the charge to his card. He also explained to Mr. [redacted] they had no working contact number for him and even the first two times he called in, the numbers we were given were disconnected.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
After contacting Navy Federal several times within the last month & including today nothing has been credited to my account . The bank and UHaul representatives continue to state that their is still a hold on the 50.00. However, outside of the funds being missing the main complaint which is the biggest complaint is being wrongly accused of an ice cream spill which apparently led to a 25.00 clean up fee. Ironically this came in a invoice shortly after I had been hung up on . After calling to figure out why I was charged a clean up fee I was instructed it was because their was an ice cream spill??? After speaking with the representative I was instructed that the area manger "Christopther" would be the person who would issue the credit . After finally speaking to Christopher I was instructed that he could not issue a credit for the 25.00 because he too runs a business ?? I myself still is confused to how I am accused of something I did not do and then told that I gave you a 50.00 credit it's the best I can do after being promised the 50.00 credit due to them causing me to miss my "Scheduled move in" due to lack their of checking to see if the truck I rented wasn't giving to someone else . This is a valid mistake on their end that has nothing to do with me. The 25.00 clean up fee was a scam and now I am told this was a valid charge with no evidence . I also would like to emphasize that I am lactose and that it makes no logical sense to be charged for ice cream considering that for one I can't even eat it and two who hauls ice cream around in a hot tin moving truck? I am very upset with uHaul and most importantly how they went about handling business after initially rejecting the insurance when renting the truck. I encourage the Revdex.com to attain a copy of all the audio conversations including the Initial one from UHaul in which I was accused of breaking a windshield If possible I would like the Revdex.com to look further into this to bring justice to this situation.
August 15, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].Mike G[redacted], our GM for our U-Haul Moving and Storage of Pittsburgh, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted]’s next month’s...
rent has been waived, therefore, she will not be responsible for another month rent. He also relayed her U-Box will also be in Florida by the expected date.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
February 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Field Relief Manager for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided. He informed our office that a hitch and wiring were...
installed on Mr. [redacted]’s vehicle. A check for the labor in the amount of $87.50 was issued to Mr. [redacted]. He should receive the check within the next 10 business days.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
May 1, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Russ B[redacted], the Program Manager for Moving Help, followed up on the information Ms. [redacted] provided and sent her the following email in response:Mrs. [redacted], Being that this service...
provider has already been paid for the services rendered, you must directly pursue the service provider directly for any compensation. You agreed to the terms & conditions for the transaction between you and the selected service provider.& included below is a section of the payment for services provision of the agreement which was sent to you immediately upon completion of the order on 04/09/2016 (via email). These terms and conditions are also located on the payment summary screen at uhaul.com and require you to check the box indicated that you have “read and agree to the U-Haul and moving help terms and conditions”. “Upon the completion of, and your satisfaction with, the services, you agree that you will complete the transaction with the moving helper by presenting the payment code to the moving helper”. “You agree and acknowledge that your presentation of the payment code to the moving helper is your payment to the moving helper and your authorization for the release of any and all authorized payments for the services. You agree that you are responsible for any and all payments owed to the moving helper. You agree that you are not entitled to a refund from us for any services that are completed in less time than that amount set forth in your request. By presenting the payment code to the service provider, you completed the transaction for services as defined in the order.& any requests for refund should be directed to the service provider who has received payments. Here is the moving helper’s contact information so that you can pursue this matter directly with them: Owner: Andy [redacted] A-1 services at your service. Est. Jan. Last year [redacted] FL 33542 ###-###-#### [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International