Beverly Hills Weight Loss Clinics

Thats completely wrong.Nobody contacted me .I received an email for the final bill thats how found out about the charge. As for me dropping the truck off and leaving, That's what I was instructed to do by the guy who rented me the truck. The place was closed when I got back,That's the point of the after hours drop which they told me to use.

June 19, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Corey B[redacted], our Field Manager for our Cleveland Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: [redacted],...

sorry about the recent inconvenience you had at our Westlake indoor self storage dealership. Your reservation was cancelled and there are no charges to your credit card. I talked to the general manager of the location and he stated that the sign on the door was from the day before and that he was in the building till about 2 o’clock. I did let him know that all signs that say they are not there should be removed when they open in the morning. You are a valued customer and your feedback will help us improve customer service in the future. Once again sorry about the inconvenience and if you have any questions please call me at ###-###-####. Thank you. Corey B[redacted] 766003  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

October 27, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Patricia P[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on theinformation Mr. [redacted] provided. She informed our office she left a message for Mr....

[redacted]and explained a refund will not be issued. She also asked we relay the following information to youroffice:Mr. [redacted] went to our location at [redacted] to rent a large truck. When he presented hisDriver’s License, it was expired. At that point, he asked our Field Relief Manager, Gil R[redacted] to justchange the expiration date so he could just rent the truck. Gil would not, so Mr. [redacted] asked tohave a reservation made in his name and gave his Credit Card as Meaningful Assurance. He stated hewould have a friend come back and pick up the truck and be the driver. Gil made the reservation for him.He called his friend and told him the reservation was in Justin’s name and a credit card was placed onfile. When the friend came back, he presented a valid driver’s license and took the truck. At no timeduring these exchanges, was it mentioned that the driver would be responsible for the payment.As a former General Manager of a center in Concord, Mr. [redacted] knows the procedure of getting acredit card on file and that the card would be charged for the rental. All the charges on the contract arevalid. He also knows that the equipment must be returned with the same fuel level that it wasdispatched with. We did charge him for the fuel and the service fee since the truck was dispatched at ¼tank but was returned with a 1/16 of a tank fuel. The truck was also returned dirty but we opted not tocharge the cleaning fee.There is no refund due.Mr. [redacted] states he emailed the General Manager of the [redacted] location and had not heardanything. She is currently out on Medical leave and has not been at the center since July 28 th .Our customers are very important to us and we regret to hear of situations that cause problems forthem. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive Assistant

November 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our President for our Mississippi Regional Office, reviewed Mr. [redacted]’s recent comments.  He relayed he was not disputing the fact Mr. [redacted] stated he had issues with the truck.  However, he has not been able to verify any problems with the truck.  There were no necessary repairs made to the truck after his rental and it continues to rent without incident.  There are also no calls into our Emergency Road Assistance line by Mr. [redacted].  Mr. [redacted]’s mother told [redacted] it was her fault for not calling for assistance during their move and told Mr. [redacted] to just keep driving.  The truck was on a current Preventative Maintenance schedule when it was rented.  As far as the issue with the way [redacted] spoke to Mr. [redacted], Mr. [redacted] assured him he would personally handle the situation and take corrective action as needed.  Mr. [redacted] happily accepted a $50 VIP Certificate as a resolution for the inconvenience he experienced.  An hour later Mr. [redacted] called our corporate office to say he was not happy with the way Mr. [redacted] handed his concerns.  Mr. [redacted] called Mr. [redacted] back and asked him why the change in his decision and offered to refund him $50 in place of the VIP Certificate.  Mr. [redacted] again accepted this resolution and stated he wanted to be involved with the punishment against [redacted].  Mr. [redacted] said he’d have to call him back.  The more he thought about it he felt the VIP Certificate was a fair resolution and it was issued.  Please be advised our decision in the matter remains the same.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

August 17, 2015Revdex.com ID#:[redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customers Mr. and Mrs. [redacted].[redacted], our President for our Western Georgia Regional Office, reviewed the recent information Mr. [redacted] provided.  His office contacted Mr. [redacted] and advised...

him of a supplemental refund for $400 as an adjustment on their rental.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

August 14, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Jim S[redacted], our President for our Tulsa Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he contacted Mr. [redacted] and...

advised him of a refund for $44 he issued back to his Visa account as an adjustment on his rental.  The refund should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

This refund amount was never agreed upon and I was only left messages about this on the phone . I want a full refund from this experience due to its huge safety issues resulting in possible accidents and loss of life. I have also contacted the Attorney Generals office and Consumer Affairs. I will Perdue this matter further if it does not get resolved right away . I am never using this company again . Kevin N[redacted] never followed up on the incident and have never heard back from this company since last month.

December 9, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Dr. [redacted].
[redacted], our Executive Assistant for our Inland Northwest Regional Office located in Spokane, followed up on the information Dr. [redacted] provided. She informed our office they spoke...

to Dr. [redacted] the day of his rental. He was advised that the wrong hitch weight was input into the system at the time of his reservation, therefore, consequently the vehicle did not pass the pre-tow inspection. His vehicle could only tow our Tow-Dolly and not our Auto-Transport. A refund for the $50 Reservation Guarantee Fee was issued back to Dr. [redacted]’s [redacted] account. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

To whom it may concern at Revdex.com,Thank you again for your assistance and efforts as I attempt to resolve my billing issue with U-Haul.  See communication message below from [redacted].  Her explanation is that the issue has been resolved even though she is unable to stop emails, monthly billings, invoices and liens.  I have been charged again for an additional month since we spoke on 10/27 as indicated on the attached invoice and lien received. I do not consider this to be resolved as long as I’m continuing to be billed monthly, receive invoices for multiple payments that are not due and receive late payment and lien invoices. Regards,[redacted]

April 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], Senior Staff for our East Dallas Regional Office, followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted] was contacted and advised of a...

refund for the month of rent.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

February 2, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], Executive Assistant for our Gainesville Regional Office, reviewed Ms. [redacted]’s recent comments to our office. She advised our office she believes Ms. [redacted] is confused with who she is, as well as who our GM is at our U-Haul Center. Our GM again called Ms. [redacted] and explained the truck they returned was not refueled to the same level as when it was rented. Ms. [redacted] stated they did ask Ms. [redacted] to go to the gas station for a fuel receipt. She just needs to let the attendant know the date and time she was there. Ms. [redacted] relayed that the bottom line is the truck was not refueled to the same level and, therefore, she was charged. Until a receipt can be shown to verify the fuel fill up, a refund will not be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 13, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Raleigh Regional Office, followed up on the information Mr. [redacted] provided. She informed our office our GM for our U-Haul Center ordered...

the needed part from the [redacted] dealership and the part just came in yesterday. Our GM will be picking up the part and calling Mr. [redacted], if not already, to set up a time for the installation.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Money was refunded the charges on my card that never should have been charged in the first place.  This does not account for the fact that road side assistance totally hung up on us leaving us to contact the state police and then again calling road side assistance back.  This was handled very poorly.  Not only did the mixup with the trailer rental cause us to extend our trip but after getting to our destination I spent almost two weeks trying to get someone to even take care of any of this!  I am not satisfied.
Regards,
[redacted]

November 3, 2016U-Haul Ref#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].Tracy S[redacted] our Traffic Manager for our Chicago Western Suburbs Regional Office, followed up on theinformation Mrs. [redacted] provided and had the following email conversation with her:Good morning! I have left you a couple of voicemails in regarding to a recent rental from our Fox Valley location, Iwas made aware of some issues that occurred and that you were looking for reimbursement. I wanted to let you knowI did go ahead and process a refund for you in the amount of $129.95 ~ $54.95 for the rental of the auto transport,$25.00 for the hitch receiver and an additional $50.00 for all of you inconveniences with this rental. If you couldplease reply to this email to let me know if this resolution is to your satisfaction... And/or if there is anything else Icould do to assist you. This experience is not typical for U-Haul, and I do hope you will give us an opportunity to helpyou with a move in the future. Sincerely, Tracy S[redacted] Traffic Control Manager U-Haul Company of Chicago WesternSuburbs, [redacted] VOIP 856301 [redacted] local [redacted]Good evening Tracy! I'm sorry I haven't responded through voicemails that you have left me but I work from 7am-4:30pm and it's hard for me to answer my phone while at work, I appreciate everything that you have done with ourexperience with our auto transport situation that went terrible wrong from the beginning, I just want you to be awarethat come next year in March or April I will be doing this again and hope that I have a better experience the 2nd timearound and won't have to go through this again. Thanks again for you help with this matter! Jo Ann [redacted]Okay great! Thanks for your reply! Please do not hesitate to contact me if there is anything else I can help you with.Thanks! TracyOur customers are very important to us and we regret to hear of situations that cause problems forthem. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

September 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our GM for our U-Haul at [redacted], followed up on the information [redacted] provided.  He informed our office they happened to look at the security camera screen when...

[redacted] pulled onto the U-Haul lot with the rented U-Haul truck.  Instead of following the lines painted on the lot indicating to pull up to the front of the store to return equipment, he pulled into an employee parking spot next to an employee car.  This alerted them to try and get [redacted] to move the vehicle before he exited the truck.  A CSR met [redacted] before he got to his car and quickly looked over the equipment, checked the miles and fuel and asked [redacted] if he had any problems with the truck, to which [redacted] answered, no he did not.  [redacted] was in a hurry and didn’t want to wait to get a printed receipt and left shortly after.  When the U-Haul truck was pulled up to our return lane, it was then discovered the hole in the overhead of the truck.  The contract was reversed and a new return receipt was generated to reflect the damage. If the damage was caught before [redacted] left, an accurate total would have been given.[redacted] relayed that the Overtime Note for $776.72 was canceled and a refund for $24.90 was issued back to [redacted]’s Visa account.  The refund should post on his next credit card statement.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Dr. [redacted].[redacted], a Senior Customer Service Agent, followed up on the information Dr. [redacted] provided.  He spoke to Dr. [redacted] and advised him, as was already explained, we do not work on...

personal vehicles.  Our dispatched service provider arrived within the estimated time given and determined there was nothing wrong with the U-Haul trailer, but rather Dr. [redacted]’s vehicle.  Dr. [redacted] was aware of the possibility of a service charge if the issue was with his vehicle and not the U-Haul trailer.  Mr. [redacted] relayed our customer is responsible for returning the operational trailer that was rented to him and we feel no one told Dr. [redacted] the service provider would repair his personal vehicle.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Baki A[redacted], our GM for our U-Haul Moving and Storage of Riverwest, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] test drove the...

truck before the purchase. For five days, he came to the U-Haul store continuously to start up the truck and drive it. Mr. A[redacted] advised him the truck sale was an "as is" purchase. He also was able to provide him a $3,000 discount to bring the price from $9,750 down to $6,700 after speaking to our Truck Sales Department. Mr. A[redacted] relayed to Mr. [redacted] that if the truck was in need of repairs down the line, he had the $3,000 discount to help with the expense. Mr. [redacted] thanked Mr. A[redacted] for the sale. Three days after the truck purchase, Mr. [redacted] came back and said the truck needed some repairs according to the shop where he took the truck. Mr. A[redacted] reminded him he purchased the truck as is and we would not make any repairs. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

August 30, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Amy C**, our President for our Southern Virginia Regional Office, followed up on the information Ms. [redacted] provided. She informed our office a refund for $293.51 was issued back to Ms....

[redacted]’s Visa account, which is a full refund. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...