Beverly Hills Weight Loss Clinics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

September 16, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Sandra D[redacted], our Executive Assistant for our Central Georgia Regional Office, reviewed Ms. [redacted]’s recent comments.  She advised our office Ms. [redacted] was going to have her sister come into our U-Haul Center on September 1st to make her payment of $137.90 but she was a no show.  She also added that the payment was eventually made on September 12th.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I still would like to file a fraud complaint the business put my name on a second storage space without my knowledge and did it while I wasn't even present and they had already been rummaging through my mother things in her first storage space and when she opened a second one they waited till she left I'm assuming and put the second one in my name and I'm assuming because it would automatically put her 2nd space in ddefault with the first one I would like for them to show me a copy of the 2nd storage space because I'm sure the signatures dont match

April 17, 2017Revdex.com ID#: [redacted]Revdex.com ID#: [redacted]Thank you for your concern for our customer Mr. [redacted]. Phyllis P[redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she previously spoke to Mr. [redacted]. They have...

found no necessary repairs needed to the truck for the mechanical issues Mr. [redacted] relayed. Ms. P[redacted] explained Mr. [redacted] has made changes to what he claims he experienced, however, we have not been able to verify the events. A refund will not be issued due to the fact we have been unable to confirm the information he provided. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

January 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mrs. [redacted].
[redacted], our Executive Assistant for our Cleveland Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office our U-Haul Center GM...

contacted Mrs. [redacted] and explained all storage accounts were put on auto-pay and apologized for the inconvenience she was caused. He reversed the payment and advised Mrs. [redacted] she could go online and use another form of payment.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 18, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Cindy H[redacted], our GM for our U-Haul Moving and Storage of Gastonia, followed up on the information Mr. [redacted] provided.  She informed our office she spoke to Mr. [redacted] about the storage...

rental agreement and discussed his concerns.  She explained where on the contract it states this is a month-to-month lease and that there is no refund for unused days if you vacate after the rent due date of the current month.  Ms. H[redacted] did advise him she had issued him a refund for $134.95 back to their credit card, which should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 20, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our GM for our U-Haul of [redacted], followed up on the information Ms. [redacted] provided. He informed our office he made two separate attempts to reach Ms. [redacted] but has not...

received a return call. He would like the opportunity to personally address her concerns in order to reach a resolution. He did mention he found no odometer discrepancies after checking previous rentals and rentals after hers in addition to the return and dispatch tag.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted].   Chris Z[redacted], our Area Field Manager for our Missouri Regional Office, followed up on the information [redacted]s provided.  He informed our office he spoke to [redacted]...

[redacted] and discussed his concerns.  [redacted] requested the difference between the rate of $792, which he paid, and the rate of $740 that he was offered for dropping at a different location.  Mr. Z[redacted] offered his personal apology and advised him of a refund for $100, which included an adjustment for the inconvenience he experienced.  The refund should post on his next Visa credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I have attempted to call the number provided above. I was not able to speak with, or leave a message at the phone number provided by Uhaul as the phone continued to ring for greater than one minute without an opportunity to leave a voicemail nor was there an opportunity to speak to a live person. I did not receive an email from this company either. I feel this company did to you what it did to me... lie reflexively !

August 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Ray M[redacted], our President for our South Carolina Regional Office, followed up on the information Mr. [redacted] provided.  His research concluded that the hook up...

was compatible and showed to be safe for towing.  He mentioned we don’t know if the trailer was overloaded or what was the condition of Mr. [redacted]’s vehicle.  However, in the interest of customer good faith, a refund for the trailer, $613.59, was issued back to Mr. [redacted]’s American Express account.  The refund should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted].Nathan F[redacted], our Traffic Manager for our Southern Kansas Regional Office, followed up on the information Mr. [redacted] provided. He informed our office our GM initially attempted to...

speak to Mr. [redacted], but when he introduced himself, Mr. [redacted] disconnected the call. Mr. F[redacted] left Mr. [redacted] a message and sent him an email requesting a return call to discuss his concerns. Mr. [redacted] did call back and Mr. F[redacted] attempted to explain reservation and rental procedures. Mr. [redacted] cut him off, used foul language and said he didn’t care about our procedures and hung up. Mr. Aaron K[redacted], our President for our Southern Kansas Regional Office, reviewed Mr. [redacted]’s concerns and relayed that a reservation does require only one telephone number but all rental contracts require a second phone number as meaningful assurance. In regards to the charge for the dolly, Mr. [redacted] requested a hand dolly that rents for $7 per rental period. Mr. [redacted] stated he needed to move appliances, therefore, needed to rent the appliance dolly that rents for $10. Mr. K[redacted] summarized that they made efforts to address Mr. [redacted]’s concerns by speaking to him twice. Both times Mr. [redacted] used foul language and when we tried to explain rental procedures, he hung up. Mr. [redacted] also emailed a response that included foul language back to Mr. F[redacted]. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

June 17, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Jessica A[redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, followed up on the information Ms. [redacted] provided.  She informed...

our office a message was left for Ms. [redacted] on or about June 13th explaining when the U-Boxes would be picked up and that the delivery will be scheduled by the receiving Regional Office upon arrival.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 6, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   James M[redacted], our Executive Assistant for our Pittsburgh Regional Office, reviewed Mr. [redacted]’s recent comments and sent him the following email in response: Mr. [redacted] I received your reply to our response of your letter to the Revdex.com and would like to apologize for the issues you encountered and at least offer you an explanation for the inconsistencies of the initial reply. While I have not seen the actual reply to the Revdex.com, I am assuming that the James referred to is me as I am the person who is responsible to relay the resolution to our department that replies to the Revdex.com and it appears that there was some confusion with the names when they replied. Robert Horvath is the person who left the message for you and he is Rachel’s direct supervisor and as such the responsibility falls upon him to correct any issues and when needed apologize for the actions of his employees on behalf of our company which I am sure he would have done during a follow up conversation. It was my understanding that he left a message with his contact information so that you would be able to reach him at a time of your convenience to discuss the matter. James M[redacted] Executive Assistant U-Haul Company   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted].The Moving Help Department has advised me the Call Request Center is currently researching calls to verify who exactly promised a $150 refund to Ms. [redacted] as we have not been able to locate notes indicating the same. As soon as the call can be located and verified, I will send your office another response with the information.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

October 23, 2016   Revdex.com ID# [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted]
Craig W[redacted], our President for our Northern Indiana Regional Office, followed up on the information [redacted] provided.  He informed our office he sent [redacted]...

[redacted] an email offering his apology and also asked for a call back to personally address her concerns and offer a resolution.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 21, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted]   Patricia Ti[redacted] Senior Staff for our Eastern [redacted] Regional Office followed up on the information Mr. [redacted] provided.  She informed our office our Collections...

Department shows Mr. [redacted] owes $508.30 for the damage done to the U-Haul truck and is unsure why there are additional charges.  Mr. [redacted] was contacted and will be providing us additional information to accurately address his concerns.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 6, 2016   Revdex.com ID#: 11419323 U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Casey C[redacted], our GM for our U-Haul Moving and Storage of Downtown San Francisco, followed up on the information Mr. [redacted] provided.  He informed our office he...

spoke to Mr. [redacted] at length.  He relayed Mr. [redacted] rented the truck and declined Safemove Protection coverage.  Mr. [redacted] had no explanation why he selected no coverage other than he believed our system failed on his transaction.  Mr. C[redacted] stated Mr. [redacted] accepted the summary of charges by signing the rental contract.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Clarification:  Will Pursue Damages outside the Revdex.com Channel Thanks!

September 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Mr. Dominic C[redacted], our President for our South Philadelphia Regional office, followed up on the information Ms. [redacted] provided.  He informed our office the...

telephone number Ms. [redacted] provided was not a working number.  He explained there was no break-in to her storage unit.  Ms. [redacted] is correct that U-Haul does not accept partial payments.  On August 18th Mr. C[redacted] relayed that she had an outstanding balance.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 14, 2017   Complaint ID: [redacted]   U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   William F[redacted], the General Manager of U-Haul Moving & Storage at Clairmont Rd, followed up on the information Mr. [redacted] provided. He informed our office it has been explained to Mr. [redacted] that the additional charges in question were waived and we also issued a credit in the amount of $50.00 to Mr. [redacted]’s credit card ending 6166. Total amount of $176.93 was sent via check # 4415202. Check was issued on January 31, 2017 to below address.   [redacted]
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] UCC Associate Program Manager U-Haul International