November 30, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and [redacted] whose name is on the rental agreement. Zakery H[redacted], our GM for our U-Haul Moving and Storage of Albany, followed up on the information Mr. [redacted]...
provided. He informed our office he left a message for Mr. [redacted] regarding the return policy for U-Haul equipment and provided his telephone number for a call back to discuss his concerns. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mrs. [redacted].
[redacted], our Executive Assistant for our Cleveland Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office our U-Haul Center GM...
contacted Mrs. [redacted] and explained all storage accounts were put on auto-pay and apologized for the inconvenience she was caused. He reversed the payment and advised Mrs. [redacted] she could go online and use another form of payment.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 2, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. John H[redacted], our President for our Atlanta West Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: Hello...
Mr. [redacted], We will process the $50 reservation guarantee for you. I apologize for any trouble. Thank you for being a U-Haul customer. The refund was issued back to Mr. [redacted]’s Master Card account and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 23, 2016 Revdex.com ID# [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]
Craig W[redacted], our President for our Northern Indiana Regional Office, followed up on the information [redacted] provided. He informed our office he sent [redacted]...
[redacted] an email offering his apology and also asked for a call back to personally address her concerns and offer a resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] and SW Suburbs Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr....
[redacted] and he was unable to speak at the time. She will offer to have our GM contact Mr. [redacted] regarding a discount on hitch labor and have a new hitch installed.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted].The Moving Help Department has advised me the Call Request Center is currently researching calls to verify who exactly promised a $150 refund to Ms. [redacted] as we have not been able to locate notes indicating the same. As soon as the call can be located and verified, I will send your office another response with the information.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
June 6, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. James M[redacted], our Executive Assistant for our Pittsburgh Regional Office, reviewed Mr. [redacted]’s recent comments and sent him the following email in response: Mr. [redacted] I received your reply to our response of your letter to the Revdex.com and would like to apologize for the issues you encountered and at least offer you an explanation for the inconsistencies of the initial reply. While I have not seen the actual reply to the Revdex.com, I am assuming that the James referred to is me as I am the person who is responsible to relay the resolution to our department that replies to the Revdex.com and it appears that there was some confusion with the names when they replied. Robert Horvath is the person who left the message for you and he is Rachel’s direct supervisor and as such the responsibility falls upon him to correct any issues and when needed apologize for the actions of his employees on behalf of our company which I am sure he would have done during a follow up conversation. It was my understanding that he left a message with his contact information so that you would be able to reach him at a time of your convenience to discuss the matter. James M[redacted] Executive Assistant U-Haul Company We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
While I appreciate the $50 for the issues, I have some concerns regarding the business response. First off, James was not the one to attempt to contact me and left me the voicemail. The individual stated their name was Robert (likely the same Robert that Rachel stated was unavailable at the time of my initial issue.) Furthermore, Robert did not state anything in his voicemail regarding the $50. Nor did Robert offer any apology in his message, he simply stated that he was attempting to follow up with the complaint. So the claims they are stating in their response appear to be fairly inaccurate. Bottom line is they lost my business and my request was simple, I get an explanation from a supervisor and a personal apology from Rachel.
I have attempted to call the number provided above. I was not able to speak with, or leave a message at the phone number provided by Uhaul as the phone continued to ring for greater than one minute without an opportunity to leave a voicemail nor was there an opportunity to speak to a live person. I did not receive an email from this company either. I feel this company did to you what it did to me... lie reflexively !
July 21, 2016 Revdex.com ID#: [redacted] Revdex.com ID#: [redacted] Thank you for your concern for our customer Mr. [redacted]. John K[redacted], our GM for our U-Haul Storage at 8 Mile, followed up on the information Mr. [redacted] provided. He informed our office, the day after the rental truck was...
returned, he realized he had applied the wrong reservation to the rental contract. Mr. K[redacted] reversed the charges and charged the correct credit card. He also mentioned the following day he rented a truck to Mr. [redacted] with a special one-way pricing, and more importantly, offered his personal apology for the inconvenience he caused. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I still would like to file a fraud complaint the business put my name on a second storage space without my knowledge and did it while I wasn't even present and they had already been rummaging through my mother things in her first storage space and when she opened a second one they waited till she left I'm assuming and put the second one in my name and I'm assuming because it would automatically put her 2nd space in ddefault with the first one I would like for them to show me a copy of the 2nd storage space because I'm sure the signatures dont match
August 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ray M[redacted], our President for our South Carolina Regional Office, followed up on the information Mr. [redacted] provided. His research concluded that the hook up...
was compatible and showed to be safe for towing. He mentioned we don’t know if the trailer was overloaded or what was the condition of Mr. [redacted]’s vehicle. However, in the interest of customer good faith, a refund for the trailer, $613.59, was issued back to Mr. [redacted]’s American Express account. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 6, 2017 Revdex.com Concern #: [redacted] U-Haul Reference id: [redacted] Thank you for your concern regarding our customer Mr. [redacted]. Tommy C[redacted], Marketing Executive Assistant of UHC of Central Ontario, spoke with Mr. [redacted] on April 5th. Mr. C[redacted] issued $300.00 back to Mr. [redacted]’s card under contract # [redacted]. Our customer are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Looking Forward, Penny S[redacted] UCC Associate Program Manager U-Haul International
April 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Stacey M[redacted], our Executive Assistant for our Oceanside Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and listened to his concerns. In addition to a refund for $39.95 previously issued, Ms. M[redacted] offered to refund him $100 and advised him he could call her if he had other concerns. The refunds should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
October 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Chris Z[redacted], our Area Field Manager for our Missouri Regional Office, followed up on the information [redacted]s provided. He informed our office he spoke to [redacted]...
[redacted] and discussed his concerns. [redacted] requested the difference between the rate of $792, which he paid, and the rate of $740 that he was offered for dropping at a different location. Mr. Z[redacted] offered his personal apology and advised him of a refund for $100, which included an adjustment for the inconvenience he experienced. The refund should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of Anchorage, reviewed Mr. [redacted]’s recent comments to your office. She spoke to Mr. [redacted] and advised him that [redacted] Company did pay on the second claim to the person that was hit. As far as what Mr. [redacted] paid in cash to the owner of the other vehicle, Ms. [redacted] explained U-Haul could not be responsible for that payment.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 25, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Storage Coordinator for our North Shore Chicago Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she will be in contact...
with Ms. [redacted] to advise her of a refund for the requested amount of $1,252.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Judy S[redacted], our Executive Assistant for our West Texas Regional Office, followed up on the information Ms. [redacted] provided. She informed our office an attempt was made to speak...
to Ms. [redacted] but a message had to be left. She also relayed her storage unit was sold but pr[redacted] steps were taken to reach her. The last payment Ms. [redacted] made was on November 17, 2015, which was only a partial payment. They have no documentation Ms. [redacted] spoke to our Call Center since that date and no returned mail has been received advising her that her storage account was delinquent or in lien status. Ms. S[redacted] explained they did try and contact the private individual that purchased the room but he declined to work with Ms. [redacted]. They did, however, obtain four boxes of personal items and our GM of our U-Haul Center attempted to contact Ms. [redacted] to return them but has been unsuccessful in reaching her. Ms. S[redacted] stated the boxes will be shipped to her instead. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 21, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted] Patricia Ti[redacted] Senior Staff for our Eastern [redacted] Regional Office followed up on the information Mr. [redacted] provided. She informed our office our Collections...
Department shows Mr. [redacted] owes $508.30 for the damage done to the U-Haul truck and is unsure why there are additional charges. Mr. [redacted] was contacted and will be providing us additional information to accurately address his concerns. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Clarification: Will Pursue Damages outside the Revdex.com Channel Thanks!
November 30, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and [redacted] whose name is on the rental agreement. Zakery H[redacted], our GM for our U-Haul Moving and Storage of Albany, followed up on the information Mr. [redacted]...
provided. He informed our office he left a message for Mr. [redacted] regarding the return policy for U-Haul equipment and provided his telephone number for a call back to discuss his concerns. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mrs. [redacted].
[redacted], our Executive Assistant for our Cleveland Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office our U-Haul Center GM...
contacted Mrs. [redacted] and explained all storage accounts were put on auto-pay and apologized for the inconvenience she was caused. He reversed the payment and advised Mrs. [redacted] she could go online and use another form of payment.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 2, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. John H[redacted], our President for our Atlanta West Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: Hello...
Mr. [redacted], We will process the $50 reservation guarantee for you. I apologize for any trouble. Thank you for being a U-Haul customer. The refund was issued back to Mr. [redacted]’s Master Card account and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 23, 2016 Revdex.com ID# [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]
Craig W[redacted], our President for our Northern Indiana Regional Office, followed up on the information [redacted] provided. He informed our office he sent [redacted]...
[redacted] an email offering his apology and also asked for a call back to personally address her concerns and offer a resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] and SW Suburbs Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr....
[redacted] and he was unable to speak at the time. She will offer to have our GM contact Mr. [redacted] regarding a discount on hitch labor and have a new hitch installed.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted].The Moving Help Department has advised me the Call Request Center is currently researching calls to verify who exactly promised a $150 refund to Ms. [redacted] as we have not been able to locate notes indicating the same. As soon as the call can be located and verified, I will send your office another response with the information.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
June 6, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. James M[redacted], our Executive Assistant for our Pittsburgh Regional Office, reviewed Mr. [redacted]’s recent comments and sent him the following email in response: Mr. [redacted] I received your reply to our response of your letter to the Revdex.com and would like to apologize for the issues you encountered and at least offer you an explanation for the inconsistencies of the initial reply. While I have not seen the actual reply to the Revdex.com, I am assuming that the James referred to is me as I am the person who is responsible to relay the resolution to our department that replies to the Revdex.com and it appears that there was some confusion with the names when they replied. Robert Horvath is the person who left the message for you and he is Rachel’s direct supervisor and as such the responsibility falls upon him to correct any issues and when needed apologize for the actions of his employees on behalf of our company which I am sure he would have done during a follow up conversation. It was my understanding that he left a message with his contact information so that you would be able to reach him at a time of your convenience to discuss the matter. James M[redacted] Executive Assistant U-Haul Company We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
While I appreciate the $50 for the issues, I have some concerns regarding the business response. First off, James was not the one to attempt to contact me and left me the voicemail. The individual stated their name was Robert (likely the same Robert that Rachel stated was unavailable at the time of my initial issue.) Furthermore, Robert did not state anything in his voicemail regarding the $50. Nor did Robert offer any apology in his message, he simply stated that he was attempting to follow up with the complaint. So the claims they are stating in their response appear to be fairly inaccurate. Bottom line is they lost my business and my request was simple, I get an explanation from a supervisor and a personal apology from Rachel.
I have attempted to call the number provided above. I was not able to speak with, or leave a message at the phone number provided by Uhaul as the phone continued to ring for greater than one minute without an opportunity to leave a voicemail nor was there an opportunity to speak to a live person. I did not receive an email from this company either. I feel this company did to you what it did to me... lie reflexively !
July 21, 2016 Revdex.com ID#: [redacted] Revdex.com ID#: [redacted] Thank you for your concern for our customer Mr. [redacted]. John K[redacted], our GM for our U-Haul Storage at 8 Mile, followed up on the information Mr. [redacted] provided. He informed our office, the day after the rental truck was...
returned, he realized he had applied the wrong reservation to the rental contract. Mr. K[redacted] reversed the charges and charged the correct credit card. He also mentioned the following day he rented a truck to Mr. [redacted] with a special one-way pricing, and more importantly, offered his personal apology for the inconvenience he caused. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I still would like to file a fraud complaint the business put my name on a second storage space without my knowledge and did it while I wasn't even present and they had already been rummaging through my mother things in her first storage space and when she opened a second one they waited till she left I'm assuming and put the second one in my name and I'm assuming because it would automatically put her 2nd space in ddefault with the first one I would like for them to show me a copy of the 2nd storage space because I'm sure the signatures dont match
August 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ray M[redacted], our President for our South Carolina Regional Office, followed up on the information Mr. [redacted] provided. His research concluded that the hook up...
was compatible and showed to be safe for towing. He mentioned we don’t know if the trailer was overloaded or what was the condition of Mr. [redacted]’s vehicle. However, in the interest of customer good faith, a refund for the trailer, $613.59, was issued back to Mr. [redacted]’s American Express account. The refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 6, 2017 Revdex.com Concern #: [redacted] U-Haul Reference id: [redacted] Thank you for your concern regarding our customer Mr. [redacted]. Tommy C[redacted], Marketing Executive Assistant of UHC of Central Ontario, spoke with Mr. [redacted] on April 5th. Mr. C[redacted] issued $300.00 back to Mr. [redacted]’s card under contract # [redacted]. Our customer are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Looking Forward, Penny S[redacted] UCC Associate Program Manager U-Haul International
April 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Stacey M[redacted], our Executive Assistant for our Oceanside Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and listened to his concerns. In addition to a refund for $39.95 previously issued, Ms. M[redacted] offered to refund him $100 and advised him he could call her if he had other concerns. The refunds should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
October 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Chris Z[redacted], our Area Field Manager for our Missouri Regional Office, followed up on the information [redacted]s provided. He informed our office he spoke to [redacted]...
[redacted] and discussed his concerns. [redacted] requested the difference between the rate of $792, which he paid, and the rate of $740 that he was offered for dropping at a different location. Mr. Z[redacted] offered his personal apology and advised him of a refund for $100, which included an adjustment for the inconvenience he experienced. The refund should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of Anchorage, reviewed Mr. [redacted]’s recent comments to your office. She spoke to Mr. [redacted] and advised him that [redacted] Company did pay on the second claim to the person that was hit. As far as what Mr. [redacted] paid in cash to the owner of the other vehicle, Ms. [redacted] explained U-Haul could not be responsible for that payment.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 25, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Storage Coordinator for our North Shore Chicago Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she will be in contact...
with Ms. [redacted] to advise her of a refund for the requested amount of $1,252.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Judy S[redacted], our Executive Assistant for our West Texas Regional Office, followed up on the information Ms. [redacted] provided. She informed our office an attempt was made to speak...
to Ms. [redacted] but a message had to be left. She also relayed her storage unit was sold but pr[redacted] steps were taken to reach her. The last payment Ms. [redacted] made was on November 17, 2015, which was only a partial payment. They have no documentation Ms. [redacted] spoke to our Call Center since that date and no returned mail has been received advising her that her storage account was delinquent or in lien status. Ms. S[redacted] explained they did try and contact the private individual that purchased the room but he declined to work with Ms. [redacted]. They did, however, obtain four boxes of personal items and our GM of our U-Haul Center attempted to contact Ms. [redacted] to return them but has been unsuccessful in reaching her. Ms. S[redacted] stated the boxes will be shipped to her instead. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 21, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted] Patricia Ti[redacted] Senior Staff for our Eastern [redacted] Regional Office followed up on the information Mr. [redacted] provided. She informed our office our Collections...
Department shows Mr. [redacted] owes $508.30 for the damage done to the U-Haul truck and is unsure why there are additional charges. Mr. [redacted] was contacted and will be providing us additional information to accurately address his concerns. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Clarification: Will Pursue Damages outside the Revdex.com Channel Thanks!