Beverly Hills Weight Loss Clinics

September 21, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office her...

Traffic Manager in their office contacted Mr. [redacted] and explained, based on their records and the information on myuhaul.com, there is no record of a $100 quote to have U-Boxes delivered from Indianapolis to his residence.  Mr. [redacted] stated he was told this price in person by an employee in Indianapolis.  Our Traffic Manager relayed there is nothing indicating this quote and if he can provide a written confirmation or email showing the quote, we will work with him.  He was also informed if he needed a third box, he should have contacted us so we could have provided one.  Out of 14 recordings pulled, Ms. [redacted] stated none mentioned needing a third box.  Mr. [redacted] became upset and said he didn’t feel like he should call in because everyone at U-Haul is incompetent and would not be able to help him.  Ms. [redacted] advised our office the charges will stand but they would also be willing to review the situation again if he can provide documentation.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

May 30, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer, Ms. [redacted].   Jorge W[redacted] our President for our Boston Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office Ms. [redacted]’s concerns...

were resolved on Friday, May 26th.  When she rented the U-Haul truck, Mr. [redacted] assisted with the contract and personally helped her over the phone and explained the process of the rental.  Ms. [redacted] was able to use her VIP Certificate and had no other issues.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 27, 2016   Revdex.com ID#: [redacted] - [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Jim S[redacted], Marketing Company President, spoke with Ms. [redacted] and apologized for the overcharges. Mr. S[redacted] has removed the promissory...

note that was created. Ms. [redacted] does not owe U-Haul any further payments for the rental Contract [redacted]   As we value Ms. [redacted] as a customer, we also agreed to a $50.00 VIP Certificate that can be used toward a future purchase, a rental, or towards the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

September 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our GM for our U-Haul Moving and Storage of Sugarland Airport Area, followed up on the information Mr. H[redacted] provided.  He informed our office the hitch installation was...

inspected and found to be correctly installed.  Mr. [redacted] mentioned the noise was due to the muffler rattling against the hitch.  He offered options to resolve the issue but Mr. H[redacted] declined because there would be an additional fee. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

January 8, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted], followed up on the information [redacted] provided. She informed our office she left a message for [redacted]...

informing him of a refund for $90 back to his [redacted] account. The refund should post on his next credit card statement. She also mentioned, in regards to the reservation issue, the reservation was made online on December 27th at 7:39pm. The reservation was scheduled at 9:45am the following day. Our U-Haul location at [redacted] in [redacted] was the referred pick up location, not the scheduled location.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 5, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Denise F[redacted], our Traffic Manager for our Southern Louisiana Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she...

left a message for Ms. [redacted] requesting a return call.  She explained she will issue a refund for the $40 fuel expense.  She was unable to find a charge for packing supplies and requested a copy of the invoice and credit card statement to verify the charge.  Ms. F[redacted] also mentioned she didn’t see a rate of $128.25 for the trailer rental Ms. [redacted] states she was quoted and requested a copy of that reservation document as well.  She hopes to hear back from Ms. [redacted] soon.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your concern for our customer Mr. [redacted].
[redacted], our President for our Alaska Regional Office, followed up on the information Mr. [redacted] provided. Please be advised this U-Haul location is an independent businessman who rents U-Haul trucks and trailers off his lot as a...

secondary business. The purchase Mr. [redacted] made at this location is part of this dealers own business and not connected to the U-Haul Company. Mr. [redacted] spoke to Mr. [redacted] and listened to his concerns. He sent Mr. [redacted] a $20 VIP Certificate to help offset the inconvenience he experienced and relayed he would keep the information on file for this dealer. Mr. [redacted] also requested I relay to your office that the objection should be redirected to [redacted] at [redacted].
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 16, 2015Revdex.com ID#: [redacted], [redacted]U-Haul Ref#: 800070Thank you for forwarding Mr. [redacted]’ recent objection to our office. [redacted], a Senior Customer Service Coordinator, reviewed the information Mr. [redacted] provided. She had sent him the following email on April 1st:[redacted], [redacted]...

Grant the U-Haul Storage Manager for Southern Washington informed us [redacted] is not U-Haul owned. They do rent U-Hauls as a side business. We have advised the Revdex.com of this and have asked them to forward your concerns to [redacted]. Sincerely, [redacted] Sr. Customer Service CoordinatorI sent following email to [redacted] Gilbert in your office on April 1st as a follow up to my original response to your office on March 30th for ID# [redacted]:Hi [redacted], We received an email back from Mr. [redacted] with the address of the storage facility he rented from, however, it is not a U-Haul storage facility. Therefore, his concerns should be rerouted to the independent storage facility at [redacted], [redacted]Thank you,[redacted]Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

July 16, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted]. Jason G[redacted], our President for our Central North Carolina Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he left a message for Mr. [redacted] requesting a call back to make him aware the location is actually managed from [redacted] Blvd. so any communication from there is related to his room at 1560 W. Gate City.  He also wants to send Mr. [redacted] a VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  Mr. G[redacted] hopes to hear from Mr. [redacted] soon if not already. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 30, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Jessica A[redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr. [redacted] provided.  She informed our...

office she spoke to Mr. [redacted] and explained he was only charged the one-way rate and no extra fees were charged.  She asked him to call back if he sees any additional fees.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

NOBODY CONTACTED ME FROM U-HAUL AND NOTHING WAS REQUESTED

March 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of Chelsea, followed up on the information Mr. [redacted] provided. He informed our office that our CSR ran the $100 bill under a black...

light and used a counterfeit marker and both showed the bill was not good.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

December 16, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Hawaii Regional Office, followed up on the information Mr. [redacted] provided. When speaking to Mr. [redacted], she was informed Mr. [redacted]...

has arranged to pick up his U-Boxes at Royal Hawaiian Movers in Kailua-Kona.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

March 27, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She relayed to our office that Ms....

[redacted] came into our [redacted] U-Haul location on March 13, 2015 without a reservation and requested a 26-foot truck for her move. In order to fill her request, she was advised that the truck would need to be returned for a another families move that had a previous reservation for 7:00 am the next morning. Ms. [redacted] singed the contract agreeing to these terms. The next morning when the truck had not been returned, our Traffic Department contacted Ms. [redacted] to see when she would be returning the truck. She was told our next customer was being inconvenienced by not having the reserved truck for their move. We apologize if this came across as rude or threatening. We were merely trying to stress the only reason she was allowed to rent the truck the day before was because she agreed to have it back in time for another family that had made a reservation and was depending on us to provide them with a truck to make their move. Our records indicate Ms. [redacted] did call our Emergency Road Assistance line to report the truck was slow to start but had no issues while driving the truck. We show no further calls from the next three rentals reporting any issues with the same truck. When we made contact with the alternate contact listed on the rental agreement, we were told they were keeping the truck all day. We then relayed they would be charged an additional rental period. During that same conversation, we learned that Ms. [redacted] had actually rented the truck for a friend and she was not with the truck. Ms. [redacted] stated that all charges are valid and we followed policy when trying to get our truck returned for a reservation that was made by another family.Again, I do apologize for any experience that came across as rude. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

October 13, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Will P[redacted], our Traffic Manager for our Boston Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke with Ms. [redacted] and...

advised her of a refund.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

February 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Western Ontario Regional Office, followed up on the information Ms. [redacted] provided. She informed our office they found no mechanical...

issues with the truck Ms. [redacted] rented but asked that we pass on her apology for any inconvenience she experienced. Ms. [redacted] also mentioned that the reason Ms. [redacted] was put on E-Alert was due to her verbal abuse toward our U-Haul Center staff and the continuous harassment she caused toward them. A full refund for the rental in the amount of $251.99 was issued back to Ms. [redacted]’s [redacted] account and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

so here is a copy of an email from [redacted], saying the contract was complete at 11:30, now you say it says 11:40, seems the only people conflicted are you. Furthermore I find it even more compelling that even 40 minutes of wait time is acceptable to you. Especially when I completed "express online check in" to "save time at the counter" ... I shutter to think of how long I would've waited if I didn't do that. This resolution is still highly unacceptable. I will forward this information to anyone I meet about uhaul, and I'm going to see if a local news or social media outlet can run a consumer alert story on this. I have used uhaul probably 10 times in my life, I will never use them again , I hope $82 and getting your companies name dragged through the dirt was worth a regional managers ego, and inability to get facts straight or do his job, it's scary to think you stand behind such a foolish decision.

March 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]0   Thank you for your concern for our customer Ms. [redacted].   Kelley E[redacted], our GM for our Norristown Moving and Storage, followed up on the information Ms. [redacted] provided and sent her the follo[redacted] email in response: Hello [redacted]...

[redacted], Thank you for taking the time to speak with me this afternoon. I have authorized a refund to your credit card of $26.75 which represents the charges you received for the furniture pads and the associated tax. I am sorry for any incovenience that this may have caused you. If you have any questions, please feel free to let me know. Kelley E[redacted] - GM Norristown Moving and Storage. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allo[redacted] us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for responding to the complaint forwarded to you through Revdex.com, however as indicated in my complaint to your president (which I mailed 3 times and emailed the copy to your customer care department which was not acknowledged by anyone) I am not disputing the contract my only issue is that I decided to return the rental truck at another location based on the info provided by your customer service agent. Your organization seems to be ignoring that part of the complaint and the request to listen to the audio recording in order to confirm or deny my claim.My original rental fee was $69 however the location charged me a total of $125, so why I don't understand how you would think charging me another $80 would be a fair resolution. Please read through my complaint and resolve the issue in a fair and ethical manner.Regards,[redacted]

August 9, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Sharon [redacted], our Executive Assistant for our Mississippi Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in...

response: Dear Ms [redacted], Although we regret the inconvenience you encountered during your recent experience with UHAUL. We are pleased that you took the time to bring this matter to our attention. Please accept our apologies and know that UHAUL strive to provide the highest measure of quality service to our customers. We would love to retain you as one of our valuable customers. So, as a good faith gesture please accept the $200.00 in VIP Certificates to be used for any thing that UHAUL rents or sell. I am confident that your future experiences with UHAUL will be to the level of service UHAUL strive for all of their customers. Your VIP will be sent in a separate email    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International