Beverly Hills Weight Loss Clinics

January 9, 2015
Revdex.com ID#: [redacted]
U-haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our SW Ohio Regional Office, advised our office that Ms. [redacted]’s concerns were reviewed by both our President of our Regional Office as well as [redacted] Insurance Company. Please be advised that the storage building was inspected and the decision not to pay any damages remains the same.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Whitney B[redacted], our President for our Metro Phoenix and the East Valley Regional Office, reviewed Mr. [redacted]'s additional information.  She relayed that the claims adjuster denied the claim due to loss of facts and not enough evidence.  Their decision in the matter remains the same.

August 25, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Terri A[redacted], our Traffic manager for our South Bay Regional Office, reviewed Ms. [redacted]’s recent comments.  She informed our office she spoke to Ms. [redacted] on August 10th and received the receipt Ms. [redacted] emailed her on August 12th.  Ms. A[redacted] stated the refund was issued and she also made sure Ms. [redacted] had her telephone number in case she wished to speak to her with any further concerns.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Damon S[redacted]

August 25, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our South Philadelphia Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and...

discussed his concerns.  Although we strive for 100% satisfaction when filling a reservation, there are times we may need to offer an alternate pick up location and/or a different size of equipment to fill the reservation.  Notes in the reservation indicate Mr. [redacted] canceled the reservation because we could not provide the requested equipment at his preferred pick up location.  Mr. [redacted] advised our office a refund for the $50 Reservation Guarantee Fee was issued back to Mr. [redacted]’s credit card, which should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he voided the $50 VIP Certificate and...

issued him a refund for $50 back to his Visa account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International

Thank you for your concern for our customer [redacted]. Please be advised the name listed on the rental agreement is [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office a refund for the...

$50 Reservation Guarantee Fee was issued back to Ms. [redacted]’s [redacted] account ending in[redacted] on November 29, 2014. Ms. [redacted] spoke to Ms. [redacted] recently and advised her of a supplemental refund for $124 to help offset the inconvenience she experienced as well as losing her moving help. The refund was issued back to her [redacted] account ending in[redacted] and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I never had a complaint with any company in [redacted]; I believe this was forwarded to you in error. My complaints were with U-Haul in [redacted] and U-Haul in [redacted]. I suspect someone thought the AR abbreviation for [redacted] was the abbreviation for [redacted] (I find this happens fairly regularly). Anyhow, my problems have all been addressed. I consider this complaint resolved.
Regards,
[redacted]

A copy of the invoice is attached.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

April 28, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Utah Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she contacted Mr. [redacted] and advised...

him of a refund for the install and damages according to the repair receipts. Mr. [redacted] will be coming into our U-Haul location for the refund.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

January 18, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Larry T[redacted], our Field Manager for our Orange County Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he left a message for Mr. [redacted]...

advising him of a refund for all the charged months for the U-Box rental.  He also left his personal cell phone number in case he had other questions.  The refund should post on Mr. [redacted]’s next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution satisfactory to me.  The business has completed the stated resolution and I consider this complaint resolved.Regards,[redacted]

I reject this response totally.  The 9ft van was to be picked up at an Inglewood location which was reserved at a Los Angeles location still listed on the website.  That is a U-Haul mess up, not mine.  Secondly, my pickup was in Los Angeles so why would I drive to Inglewood to turn around to go back to Los Angeles for my pick up?  I never insisted on picking up at a location for U-Haul that does not exist by U-Hauls response to my complaint.  I insisted on picking up in Los Angeles where my belongings were.   I was offered a 10 mile credit to go to Inglewood when Inglewood is more than 10 miles from the location where I picked up the 10ft truck and where the initial pick up for the 9ft van was suppose to be.  U-Haul falsely advertised for a 9ft van at a location that does not rent U-Hauls!  I think U-Haul should accept responsibility which they seem to have a problem doing.  U-Haul made mistakes the whole step of the way including this bogus response to my complaint.  My complaint stands as written period.  BTW if U-Haul does not have 9ft vans for rental then they should remove them from their advertisements or put more in rotation...I would also like to point out that I never received any credit, discount, or apology for their mistakes and rip-off.  Where is my credit/discount?

I would appreciate a response in writing in regards to what the manager left in his voicemail message. I do not recall receiving a voicemail from Uhaul's manager and given that this situation was supposed to be resolved months ago, I would appreciate if this matter was resolved in writing so there are no issues in the future. Thank you.

November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: 994442Thank you for your concern for our customer Mr. [redacted].[redacted], our Traffic Manager for our North Seattle Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Good Morning! My name...

is [redacted] and I work in the Regional office here in Everett,Wa for U-Haul. I first want to apologize that your move was interrupted by scheduling errors. My team and I understand that moving is normally a very tightly scheduled event and needs to be done in a timely manner. I am able to refund your mileage charges as per your request and you will see the refund of $46.28 on your card ending in 3505 in 3-5 business days depending on your bank. In your complaint you also mentioned you were concerned when you made the reservation online the charges were not as clear as they may have been in the past when you rented. I have forwarded your file to our corporate office in Phoenix and asked that they review the site to see how we can keep our customers better informed. Please feel free to contact me with any additional questions or concerns! You can reach me by E-Mail at [redacted]@Uhaul.com or you can reach me by phone at our office between 8-5 Monday-Friday and Saturday 8-12 at [redacted] Thank You for your time, and again I'm sorry you had such an awful experience. I hope you will give us a chance to earn your business back in the future [redacted] U-Haul Regional Office Everett, Washington [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 16, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office our Center employee closed out...

Mr. [redacted]’s contract, then reversed the contract and refunded the fuel charge. However, the contract was never closed out again. The next day, another employee closed out the contract not knowing the fuel charge had been reversed and the charge was put through a second time. Another refund for the fuel has been issued and Mr. [redacted] asked that we relay his apology for the confusion.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email:
[redacted], Your communication to my corporate office has been forwarded to my...

attention for review and resolution. Please accept my sincere apology for the service you described as receiving when trying to get the details on the repair fee your were charged from our [redacted] Location and our Shop. We expect them to provide every customer with the highest level of service, and I'm sorry this was not your experience. I have review all files, repair statements, and invoices from outside vendors and added a detailed spreadsheet below of the actual fees. Our shop personal that spoke with the manager at this location did not provide this information to the Manager ([redacted]) you spoke with at the [redacted] location, he simply told him it would be $1,000.0 to repair. Please be assured our Shop President has seen your concern and will follow up appropriately. We value you as a customer and in doing so we have credited your card the overcharge of $329.75, the trip fee of $99.00 and the down time of $200.00, for a total credit of $628.75. Your feedback is valued and appreciated; we look forward to serving you again in the future. Thank you, [redacted] U-Haul Co. Of [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

First the General Manager has not tried to call me. I called Charlotte twice leaving my name, number and reason for calling. He would never be available and NEVER returned my call. He needs to call me if he needs my assistance in refunding the fee which he never should have charged to begin with. I don't live in Charlotte or North Carolina at this time and that should not be a reason why he can not contact me if needed to refund the fee. This should be possible by phone. I live way too far to make a special trip for $17. 24. He should call me. In the meantime, I will contact my bank and ask them to put the $17.24 amount in dispute until this is cleared up.[redacted]TD Bank Complaint [U-[redacted]

March 30, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name is on the actual truck rental agreement.Jim M[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Ms. [redacted]...

provided and sent the following email in response:I have reviewed the letter to the Revdex.com and have spoken to the Area Manager Robert Bell who oversees the location where you returned your rental equipment. Robert informed me that the dealer did in fact mistakenly charge the additional days we do apologize for this mistake and our records reflect the credit was issued on 03/16/16 and approved on 03/18/16. Robert also did inform me that he was personally on site on the day that the truck was checked in and he was the one who cleaned the cargo area of the truck. He feels the cleaning fee was appropriate. As for the transmission issue, I cannot find any records of a call to the U-Haul Roadside Assistance number provided on the truck and Robert informed me that he could not find any mechanical issues with this truck. There is a very good possibility that the truck may have been in the “tow/haul” mode which is easily turned on/off by a button on the shift lever. Lastly in regard to your damage claim, Robert sent an email to RepWest today with your information however the direct phone information for the Pennsylvania Claims office is ###-###-####. While we do apologize for the issues that you encountered with your move, we feel that Robert did rectify the situation by refunding the $80.00 incorrect charges and we have provided you with the information you requested to process a claim for damages to your belongings. We are considering this matter resolved. Tom S[redacted], a Claims Manager for RepWest Insurance Company, sent Ms. [redacted] a letter addressing her concerns regarding the cleaning fee and damage claim.  She should receive his letter in the mail soon.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International