Beverly Hills Weight Loss Clinics

August 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Shalon L***, our President for our Jacksonville Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
Ms ***, I did look into the situation further regarding the police being called regarding your evictionAt that time the police did not grant any additional time to vacate the propertyI spoke to you on August 8th and granted you til 1pm on 8-9-to vacate the unit as you were have problems with someone leaving their child unattended and you had agreed to remove the items by 1pm to catch the bus to Broward county on 8-9-16, at that point we discussed any remaining items left in the unit will be disposed of as I granted additional time to vacate past the eviction notice date of 8-8-I am unable to assist you with extra time as today is 8-15-and the remaining items were dispossed ofIf you have any other questions regarding the accounting you can reach me via email or phone at ###-###-#### or ***Thank you Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

January 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers Mrand Mrs***
*** ***, our Area Field Manager for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Mrs*** provided and sent them the following
email in response:
Dear ***, Thank you for taking the time to communicate with us on your recent rentalPlease accept our apology for the inconveniences that may have been causedAs you may appreciate, the safety of our customers is extremely important to us, and the operators on call worked very diligently to get you some assistance as quickly as possible; making no less than attempts to have roadside assistance to you in the shortest possible timeUnfortunately in spite of their efforts,and due to the time of the day and week, the response was delayedU-Haul Company commits to every customer, that while unable to predict equipment failure, in the event that it happens, U-Haul will do everything to assist in the completion of the move at no additional charge/cost to the customerThis has been doneAs a customer service goodwill to you, a credit of $has been issued to your credit card account as well as $in VIP Certificates has been sent to you via emailThe VIP certificates are good for two(2) years and can be used for any of the products and services provided by U-HaulWe hope you will give U-haul a chance in the futureSincerely, ***
Mr*** sent an email back to Mr*** relaying his appreciation for the refundHe relayed he had printed the $VIP Certificate but had not seen the credit for the $to his Visa accountMr*** sent Mr*** another email on December 26th advising him the credit had been approved and should post to his Visa account within a 3-business day period
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

This response is not responding to the bigger pictureThe bigger picture is that they withhold shipping my items for a whole week stating they need a payment for $and I already paid $In speaking to Vanessa, she pulled the call record and admitted that they were wrong in the way they applied my paymentIt took over a week to get this accomplishedThey did not follow through with all the gua***ees that I was givenWhen I made that initial payment, they should have applied whatever was dueAnd for them to say that I did not except the credit at the VIP is incorrect because when I spoke to Vanessa before even speaking to Anthony, I told her great they were applying that payment so that they can release my items! They need to pool the conversation with Tammy the day that I made the reservation because she is the one that told me that I will not be charged that amount after I told her many people said that I would be charged thatShe explained they made a mistake because I'm already at the warehouse and would not have that delivery chargeI'm not a 'confused' person and know what I was told by Tammy If they listen to that conversation switch I also did, they will hear that as the last quote that I was given and was told I would not be charged the $

it was not my preferred location, they did refund the fraudulent charge, but after causing a week of stress, four changes to my booking not in my favour at all, there was no appropriate effort made for any compensationAbsolutely ridiculous way to treat a paying customer

January 5, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Steven D***, our Field Manager for our U-Haul Storage Centers of Houston, followed up on the information Ms*** provided. He informed our office he has been in
contact with Ms*** along with his management team and has explained our policy on checks. MrD*** sent Ms*** an email advising her how checks are processed and why we cannot accept a check from her as payment in the future Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

September 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***Sakiya R***, our Executive Assistant for our Eastern Florida Regional Office, reviewed Mr***’s recent comments. She informed our office she left a message for Mr*** requesting a return call. She would like to refund him three months of storage but wants to verify his addressWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have read the business response regarding my complaint and am satisfied with the $refund, however I did not receive a personal call from the business regarding my complaint. If they would like to call me, I can be reached at ###-###-####. Regarding my moving help, I did not personally submit the final moving help request online. I initially called to submit it when I knew of my move and then decided to book moving help on my own. When the delay in accessing my Ubox until Monday the 29th was known, the Uhaul representative made a reservation for my delivery, quoting the moving help at $- an amount that seemed fit. When I received the call from my moving help confirming my reservation, they mentioned that the reservation had been entered incorrectly by Uhaul and said that the services would actually come to $396.45. Due to my need to move and access my belongings by that Monday, I paid the additional charge. I understand that the moving help is a third party service that Uhaul simply helps in reserving. However, I do believe that prices should be accurately quoted, especially in a situation with limited time and after a customer has already been wronged. My complaint iis regarding the data entry on the part of Uhaul in entering my reservation needs incorrectly to the moving help, of which I was not notified until Monday morning (8:AM to be precise) at which point it was too late cancel services and find another company available to move my belongings into the apartment for which I was already paying, at the time I needed them to do so. I do appreciate your time in rectifying this situation, and hope some resolution can come to be
Regards,
*** ***

Due to length of response, it could not be posted to the Extranet Response was emailed to *** *** of the Revdex.com of Phx instead.Thank you,Maria P***U-Haul Internationa

Thank you for your concern for our customer Ms***-***
*** ***, our GM of our U-Haul Moving and Storage of ***, followed up on the information Ms***-*** provided and sent her the following email in response:
*** I appologize for the issues when purchasing your lock
Please send me your credit details and I will refund the difference to you, or you can stop in with your debit card***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

November 29, 2015Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Ms***.*** ***, our Executive Assistant for our Louisville Regional Office, reviewed Ms***’s recent comments She informed our office she spoke to Ms*** recently and agreed to refund the charges for the Promissory Note She confirmed Ms*** only traveled miles on her rental.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

July 14, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Jeremy B***, our Field Manager for our Southern Colorado Regional Office, followed up on the information Ms*** provided. He informed our office he offered his apology for the
inconvenience she experienced and discussed her concerns. They were able to reach an amicable resolution. A refund for $was issued back to Ms***’s Visa account as an adjustment on her rental. The refund should post on her next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

Uhaul ref*Enclosed is a copy of the safe move insurance I purchased at the time I rented the uhaul before it broke downIt states it covers cargo protection for my possessionsAlso enclosed is a email from rep west with a claim form to fill out to list my damaged itemsAfter rep west finding out I had two pages instead of one they said no to my coverageUhaul told me that another uhaul truck like the one I had should of been sent to unload and reload everything on to a drivable secure truckI was not told to secure the load by uhaul and had no idea to do so that is not my expertise like uhaul coI'm still requesting my personal items be covered by the insurance I purchasedI fell this all was not my faultThe tow truck did just what uhaul told them to do and uhaul should stand behind their insurance they sell Attachments to follow in another email

July 6, Revdex.com concern #*** *** *** U-Haul Reference id # *** Thank you for your concern for our customer Mr*** Catherine Lansing, Marketing Company Executive Assistant, reached out to Mr***She apologized for any miscommunicationMs
Lansing extended our reservation guarantee as a courtesy because of the misunderstanding. We have submitted a $payment, in good faith to keep his businessThe check will be mailed to the address below *** *** ** *** *** **
*** ** *** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

I have only received one refundI'm still waiting for the second refund

July 30, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***Phyllis P***, our Executive Assistant for our Gainesville Regional Office, followed up on the information Mr*** provided. She informed our office she attempted to speak to Mr
*** but reached his voice mail. She left a message asking Mr*** to contact our shop where the trailer was towed to make arrangements to retrieve his belongings from the trailer RepWest Insurance Company had requested the trailer be towed and secured at our shop, which was standard p***col. They concluded the U-Haul trailer was a total loss. Any additional expense to retrieve his belongings from the trailer will be Mr***’s responsibility and then in turn he can request reimbursement from the insurance company of the person that hit himOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

October 2, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***. Michelle D***, our Traffic Manager for our Portland Regional Office, reviewed Mr***’ recent comments and sent him another email in response:'Hi ***After reviewing your charges, we have refunded an additional $The charges breakdown as follows$for day rental$mileage$furniture pads$state licensing fee$taxesThis totals to $You paid $and I have already refunded $which leaves a remaining $which was refunded todayThank you' We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

June 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers Mr*** and Mr***, whose name appears on the rental agreement
*** ***, our Area Field Manager for our Central Alabama Regional Office, followed up on the information Mr*** provided
He informed our office Mr*** admitted that the truck was not cleaned when it was returned in addition to not folding the furniture pads, therefore, a refund for the cleaning fee is not refundable
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for b***ing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

October 24, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Ashley D* ***, our Executive Assistant for our Southern Virginia Regional Office, followed up on the information Ms*** providedShe informed our office Ms***
was contacted and advised of a refund for the dolly charge of $21, however, no further refund is warrantedMs*** signed the contract agreeing to the terms and conditions before leaving the lot. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

December 29, Revdex.com ID# *** U-Haul Ref#: *** Thank you for your concern for our customer MrSmallJerry H***, our Executive Assistant for our East Houston Regional Office, followed up on the information Mr*** provided. He informed our office he spoke to Mr***
and addressed his concerns. MrH*** relayed Mr*** should have been charged $a month for four months, or $599.60. He was charged a total of $1,119.75, which amounted to an overcharge for $520.15. Mr*** was previously refunded $342. MrH*** processed an additional refund for $on December 22, 2016, which Mr*** accepted as a resolutionOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International