July 23, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr*** We directed the information Mr*** relayed to our *** *** and *** *** County Regional Office for further follow up Please be assured steps will be taken to ensure our
customers are receiving the quality of service they have come to expect and deserve from U-Haul A refund for the repair in the amount of $was sent to Mr*** He should receive the check within the next business days.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
June 28,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our Southern *** Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and discussed his
concernsMr*** will be sending pictures and an estimate for damages on front of vehicle for further review and considerationMr*** also assured our office he discussed the situation with our GM involved to ensure proper procedures are being followed locally
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
November 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, Senior Staff for our Ohio Regional Office, followed up on the information Ms*** provided She informed our office she left a message for Ms*** advising her the charges
will stand Ms*** signed a contract for an in-town move, meaning she would return the truck to the same dispatch location or pay additional charges When she called our dealer on North High Street to ask if she could return her truck to them, our dealer assumed it was a one-way for drop off in his area, therefore, he agreed Our dealer never discussed that she would not be charged extra fees The truck she rented is a rotation truck, meaning it is owned by the dispatch location and must be returned to that location.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 30, 2015Revdex.com ID#: ***U-Haul Ref#:***Thank you for your continued concern for our customer Mr***.Michael ***, our GM for our U-Haul Moving and Storage of Westminster, reviewed Mr***’s recent comments from Mr*** He informed our office he attempted to speak to Mr*** but the call was to Mr***’s voicemail He left a message with his cell phone number requesting a call back Mr*** also relayed he had already agreed to waive any extra fees accrued due to their mistake with setting up auto-pay He also removed the room from auction once before We will not remove it again until payment is made Mr*** called soon after and stated he plans on making the payment in full the evening of October 2nd Mr*** stressed to Mr*** we need payment made for the room before auction and Mr*** assured him he would be in to make payment.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International
July 7, Revdex.com File # *** *** *** U-Haul Reference Id #*** Mr*** is still in process of moving his final belongingsWe understand moving can be a stressful time, and Mr***’s Corporate Accounts Manager, Melissa A*** has been providing support during this
corporate move Melissa A*** let us know when an issue did arise, and our customer was given invalid information, we stood by our promiseU-Haul agreed to absorb $as a gesture of goodwill for the misunderstandingThe corporate client was never billed for this amountA corporate account adjustment in the amount of $for Anderson Family Movers was also made on behalf of our corporate client, Weichert Workforce Mobility Weichert Workforce Mobility, our corporate client has been contacted, and to our knowledge all billing, and invoices have been forwarded to Mr*** and to Weichert Workforce MobilityMr*** can contact Melissa A*** direct with any question or concerns regarding any specific invoices he may not understand It is important to us that Mr*** fully understands all his cost vs Weichert’s costIf he has any further questions or concerns MsA*** is happy to help Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International
July 26, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers *** and *** *** Mark B***, a Senior Customer Service Agent, followed up on the information Ms*** provided. He relayed he has been in contact with our GM at our
U-Haul Moving and Storage of Beaverton regarding the U-Box ***. The box was located at the facility and confirmed it was empty. He also contacted our Regional Office regarding U-Box *** and was told Mr*** had gone to the location on or about July 22nd and unloaded the box. A refund for $was issued as an adjustment for the inconvenience they experienced. The refund should post on their next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
Revdex.com ID#: ***U-Haul Ref#: ***Regarding your statement: “Ms*** was advised any charges on her credit card will need to be retrieved from the other party if indeed the rental was for the other party”: As you are well aware, the contract absolutely did not, nor ever did it, belong to me Your reservations department KNEW THIS FROM THE VERY BEGINNINGYour company took my credit card, knowing how it would be used and intentionally misrepresented it to me in order to get the reservation You own STAFF NOTIFIED ME AFTER the fact that it was because of the commission receivedWhy would they say that if it wasn’t true? The only thing I ever authorized was holding a reservation, until such time as the contract holder signed the contract for the product and provided their cc, which they did and were charged for the initial ubox delivery According to YOUR STAFF, the credit card provided to them by the contract holder was not saved into the system and that was a choice on the PART OF UHAUL TO REFUSE TO PLACE THE APPROPRIATE CARD TO THE ACCOUNT, WHICH WAS GIVEN AT THE BEGINNING of the CONTRACT, INTO THE SYSTEM INSTEAD OF PROCESSING IT AS A ONE TIME CARD. It was YOUR STAFF who subsequently explained the TRUTH of how my cc and ALL CC USED TO "MAKE RESERVATIONS" was used and that it was put on file permanently without my permission authorization or knowledge AT NO TIME DID I ENTER INTO AN AGREEMENT WITH YOUR COMPANY FOR A PRODUCT OR SERVICE, NOR DID I RECEIVE ONEFURTHERMORE, I INFORMED YOUR COMPANY ON NUMEROUS OCCASIONS FROM DEC ON, THAT YOU WERE NOT AUTHORIZED TO CHARGE MY CC UNDER ANY CIRCUMSTANCES FOR ANY REASON AND REQUESTED MY CC INFORMATION BE REMOVED FROM THE CONTRACT HOLDERS ACCOUNT (AN ACCOUNT WHICH I DID NOT SIGN FOR, NOR WAS I INVOLVED WITH OTHER THAN THE INITIAL RESERVATION DETAILS) Also, I requested a response from your PRESIDENTI am still waiting to hear from the President of the company UHAUL intentionally kept my cc because they wanted insurance in case the contract holder defaulted, even thought they were well aware I was not a party to the contractYour Staff openly acknowledged this point AFTER THE FACT Being that I am not the recipient of any product or service, you need to return my money and all associated fees This is fraudI will be taking this matter to the police THIS IS MY LAST REQUEST TO HAVE MY INFORMATION REMOVED FROM THIS CONTRACT HOLDER'S ACCOUNT SO THAT NO FURTHER CHARGES WILL BE FRAUDULENTLY PLACED ON MY CREDIT CARD. Please provide documentation that shows my written signature on a contract for the products and/or services I have been charged for and/or attempted to be charged for Please provide proof of my authorization for you to charge my credit card for any reason whatsoever Please provide the billing address used to charge my credit card Please provide a copy of the initial recorded conversation with your reservations department from December 10, 2016, which would demonstrate the claim in your response that the contract may have indeed been mine.Thank you*** ***
This isn't the response I received from Amber G*** executive assistant.. Of Uhaul.Amber offered reasonable accommodation to provide monetary assistance to fund my moving my belongings out of Uhaul facilityThen demanded I put my personal belongings at risk by using unlicensed, uninsured, moving helpers to from a list of her choice and needs, totally ignoring my moving needs as a physically challenged disabled customersWhen I opposed Amber unreasonable offer Amber ceased all email communication with me .I have been a loyal Uhaul customer for consecutive years all I asked for was fraction in return of what I have paid in the past years to utilized in moving expensesUhaul didn't care to honor my request further substantiating Uhaul has no value for their long term loyal customers!!!
March 8, 2018 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Amber G***, our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms*** providedShe informed our office she has been in contact with
Ms***In an attempt to help Ms*** with the storage rate increase, MsG*** offered to waive one month of storage, which would cover the rate increase for the next two yearsAnother option is to provide VIP Certificates toward movers we recommend that are licensed and insured to move Ms***’ items out of storage and back to her residenceMs*** relayed she would rather use her own movers and requested we pay them or pay her for the last months of storage fees, which is approximately $3,MsG*** replied in her email that as we do appreciate Ms*** of being a loyal customer, our offer of the free month of storage or move her items from storage by using one of the providers she listed still remains. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***.*** ***, our President for our Eastern Quebec Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and offered his apology for the inconvenience she experienced
The U-Haul truck Ms*** rented was dispatched late, therefore, Mr*** offered to refund her the $Reservation Guarantee Fee and help with the second reservation from Toronto to Calgary, her final destinationMs*** will be using the same equipment to Calgary at the same rate as the 17-foot truckShe was also offered extra kilometers and daysMr*** provided his cell phone number in case she needs further assistance.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
January 3, Revdex.com ID#: ***, *** U-Haul Ref#: *** Thank you for forwarding Ms***’ recent comments Ms*** should refer to both my responses to your office, which explains our resolution and the information left in the voicemail on December 14, from our GM, Spencer E*** Thank you for your continued concern Sincerely, Maria P*** Executive Assistant U-Haul International
November 10, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer MrBear.Anthony F* *** Area Field Manager for our Fort Lauderdale Regional Office, followed up on the information Mr*** provided He informed our office he issued a refund for $to
MrBear and applied a charge for $for the in-town rental charges The transactions were applied to MrB*** Visa account and should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***
*** ***U-Haul International
September 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Javier M***, our GM for our U-Haul Moving and Storage of Philadelphia, followed up on the information Ms*** provided. He informed our office he
contacted Ms*** and offered his sincere apology. As we value Ms*** as a customer, MrM*** also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.Candace T***, our Traffic Manager for our Atlantic Canada Regional Office, reviewed Mr***’srecent comments and sent him the following email in response:Dear Ryan ***, I am write this email to you in regards to a customer service objection that was sent in on your behalf from the Revdex.comBack on April 5, I contacted via telephone and left you a voicemail message for you to call back so we could discuss your letterI see now that you have send a rebuttal to the Revdex.com which has been forward on to me as wellThe day I received the letter from the Revdex.com was on April and saw that the equipment you book for was at the location for you to pick up on April 6,Where U-haul is a do it yourself moving company, we have to depend on other customers moving into the area to get equipment to locationsWe do not have transfer drivers that work for usIf one of your Area Field Manager are in the area and can help us out to move a equipment to a location,they will as long as they are in that particular area.If they are not then we have to depend on customersThe Area Field Manager is a person who helps our dealers with answering questions they have, training, going over the equipment when they are at their location and prospecting the area to find more U-haul dealersIf no Area Field Manager is available to help us out and no customers are moving into the area then as a customer picking up equipment then you would have to travel to the next closest location that has the equipment availableI came to find out on April when I received the letter from Better Busines Bureau that one of the Area Field Manager were in the area of Yarmouth, NS on April and he was asked to drop off a tow dolly on that day so that there would be a tow dolly there for your move on April This was done before my office here in Atlantic Canada had received the letter from the Revdex.com so if you had notify them or someone else in U-haul earlier than that unfortunately we never got the letter until April Though, we were able to have an Area Field Manager help us out and drop off the equipment to the location so that you were able to pick up all the equipment in one location and in the prefers town you had choosenI will take this time to apologize to you for the extra undo stress that you experiencedThank you for your timeMichelle Interim TCM ###-###-####.We continue to be committed to providing our customers with the highest standards of service in the do-it- yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International
August 26, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our *** Regional Office, followed up on the information Ms*** provided She informed our office she left a message for Ms***
explaining she can refund the cost of the trailer since she did not obtain the requested 26-foot truck She also mentioned we could have given them a trailer at no cost, therefore, she feels it is only fair that she refund the cost of the trailer, or $She hopes to hear back from Ms*** soon if not already.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
October 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers *** and *** *** Frank G***, our President for our Fort Lauderdale Regional Office, followed up on the information Ms*** provided. He informed our office a
refund was issued to Ms*** and her name was removed from E-Alert Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
April 11, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customers Mr*** and Mrs***. Jessica A***, our Executive Assistant for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr*** providedShe
informed our office she left a message for Mr*** on April 5th and April 7th requesting a call backShe has not heard back but hopes to speak to Mr*** to personally address his concernsIn case Mr*** misplaced MsA***’s telephone number, she can be reached at ###-###-#### or direct at ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason I denied their decision is because my original issue was with a UHAUL authorized neighborhood dealerThey did not have our vehicle that we had reservedWe were supposed to pick it up at a.mwe were there on timeIt was almost noon by the time they realized they had no truck for usSo we had to go to the chinden branch, wich I guess is a corporate branchThey got us into a rig later that afternoonThere is ALOT more to this storyAnyway, corporate said they can't refund our money because our problem didn't occur thereThe neighborhood branch says they can't refund our money because we didn't end up renting thereIt's all UHAULI don't get itWe just want our money back from the rental to help compensate the money we spent/wasted on hired helpThree people at hr for three hrsThey sat in front of my house waiting for us to get a truck, wich we were supposed to get at 10a.mI had to pay them and send them homeIt was the worst customer service we've ever received anywhere
Regards,
*** ***
February 25,
*** ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Mr*** ***, our Executive Assistant for our *** *** *** Regional Office, followed up on the information Mr*** providedHe informed our office Mr***’s
rental has not yet taken placeAccording to the scheduling, Mr*** stated it appears the reservation is schedule for 7:am pick up on the last day of the monthOur U-Haul location has set aside one-way equipment to honor his requested 7:am pick up time
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 10, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Shari Lott, our Executive Assistant for our Chicago South and SW Suburbs Regional Office, followed up on the information Ms*** provided. She informed our
office she spoke to Ms*** and advised her she would cancel the Promissory Note attached to her rental contract Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
July 23, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr*** We directed the information Mr*** relayed to our *** *** and *** *** County Regional Office for further follow up Please be assured steps will be taken to ensure our
customers are receiving the quality of service they have come to expect and deserve from U-Haul A refund for the repair in the amount of $was sent to Mr*** He should receive the check within the next business days.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
June 28,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our Southern *** Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and discussed his
concernsMr*** will be sending pictures and an estimate for damages on front of vehicle for further review and considerationMr*** also assured our office he discussed the situation with our GM involved to ensure proper procedures are being followed locally
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
November 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, Senior Staff for our Ohio Regional Office, followed up on the information Ms*** provided She informed our office she left a message for Ms*** advising her the charges
will stand Ms*** signed a contract for an in-town move, meaning she would return the truck to the same dispatch location or pay additional charges When she called our dealer on North High Street to ask if she could return her truck to them, our dealer assumed it was a one-way for drop off in his area, therefore, he agreed Our dealer never discussed that she would not be charged extra fees The truck she rented is a rotation truck, meaning it is owned by the dispatch location and must be returned to that location.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 30, 2015Revdex.com ID#: ***U-Haul Ref#:***Thank you for your continued concern for our customer Mr***.Michael ***, our GM for our U-Haul Moving and Storage of Westminster, reviewed Mr***’s recent comments from Mr*** He informed our office he attempted to speak to Mr*** but the call was to Mr***’s voicemail He left a message with his cell phone number requesting a call back Mr*** also relayed he had already agreed to waive any extra fees accrued due to their mistake with setting up auto-pay He also removed the room from auction once before We will not remove it again until payment is made Mr*** called soon after and stated he plans on making the payment in full the evening of October 2nd Mr*** stressed to Mr*** we need payment made for the room before auction and Mr*** assured him he would be in to make payment.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International
July 7, Revdex.com File # *** *** *** U-Haul Reference Id #*** Mr*** is still in process of moving his final belongingsWe understand moving can be a stressful time, and Mr***’s Corporate Accounts Manager, Melissa A*** has been providing support during this
corporate move Melissa A*** let us know when an issue did arise, and our customer was given invalid information, we stood by our promiseU-Haul agreed to absorb $as a gesture of goodwill for the misunderstandingThe corporate client was never billed for this amountA corporate account adjustment in the amount of $for Anderson Family Movers was also made on behalf of our corporate client, Weichert Workforce Mobility Weichert Workforce Mobility, our corporate client has been contacted, and to our knowledge all billing, and invoices have been forwarded to Mr*** and to Weichert Workforce MobilityMr*** can contact Melissa A*** direct with any question or concerns regarding any specific invoices he may not understand It is important to us that Mr*** fully understands all his cost vs Weichert’s costIf he has any further questions or concerns MsA*** is happy to help Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International
July 26, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers *** and *** *** Mark B***, a Senior Customer Service Agent, followed up on the information Ms*** provided. He relayed he has been in contact with our GM at our
U-Haul Moving and Storage of Beaverton regarding the U-Box ***. The box was located at the facility and confirmed it was empty. He also contacted our Regional Office regarding U-Box *** and was told Mr*** had gone to the location on or about July 22nd and unloaded the box. A refund for $was issued as an adjustment for the inconvenience they experienced. The refund should post on their next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
Revdex.com ID#: ***U-Haul Ref#: ***Regarding your statement: “Ms*** was advised any charges on her credit card will need to be retrieved from the other party if indeed the rental was for the other party”: As you are well aware, the contract absolutely did not, nor ever did it, belong to me Your reservations department KNEW THIS FROM THE VERY BEGINNINGYour company took my credit card, knowing how it would be used and intentionally misrepresented it to me in order to get the reservation You own STAFF NOTIFIED ME AFTER the fact that it was because of the commission receivedWhy would they say that if it wasn’t true? The only thing I ever authorized was holding a reservation, until such time as the contract holder signed the contract for the product and provided their cc, which they did and were charged for the initial ubox delivery According to YOUR STAFF, the credit card provided to them by the contract holder was not saved into the system and that was a choice on the PART OF UHAUL TO REFUSE TO PLACE THE APPROPRIATE CARD TO THE ACCOUNT, WHICH WAS GIVEN AT THE BEGINNING of the CONTRACT, INTO THE SYSTEM INSTEAD OF PROCESSING IT AS A ONE TIME CARD. It was YOUR STAFF who subsequently explained the TRUTH of how my cc and ALL CC USED TO "MAKE RESERVATIONS" was used and that it was put on file permanently without my permission authorization or knowledge AT NO TIME DID I ENTER INTO AN AGREEMENT WITH YOUR COMPANY FOR A PRODUCT OR SERVICE, NOR DID I RECEIVE ONEFURTHERMORE, I INFORMED YOUR COMPANY ON NUMEROUS OCCASIONS FROM DEC ON, THAT YOU WERE NOT AUTHORIZED TO CHARGE MY CC UNDER ANY CIRCUMSTANCES FOR ANY REASON AND REQUESTED MY CC INFORMATION BE REMOVED FROM THE CONTRACT HOLDERS ACCOUNT (AN ACCOUNT WHICH I DID NOT SIGN FOR, NOR WAS I INVOLVED WITH OTHER THAN THE INITIAL RESERVATION DETAILS) Also, I requested a response from your PRESIDENTI am still waiting to hear from the President of the company UHAUL intentionally kept my cc because they wanted insurance in case the contract holder defaulted, even thought they were well aware I was not a party to the contractYour Staff openly acknowledged this point AFTER THE FACT Being that I am not the recipient of any product or service, you need to return my money and all associated fees This is fraudI will be taking this matter to the police THIS IS MY LAST REQUEST TO HAVE MY INFORMATION REMOVED FROM THIS CONTRACT HOLDER'S ACCOUNT SO THAT NO FURTHER CHARGES WILL BE FRAUDULENTLY PLACED ON MY CREDIT CARD. Please provide documentation that shows my written signature on a contract for the products and/or services I have been charged for and/or attempted to be charged for Please provide proof of my authorization for you to charge my credit card for any reason whatsoever Please provide the billing address used to charge my credit card Please provide a copy of the initial recorded conversation with your reservations department from December 10, 2016, which would demonstrate the claim in your response that the contract may have indeed been mine.Thank you*** ***
This isn't the response I received from Amber G*** executive assistant.. Of Uhaul.Amber offered reasonable accommodation to provide monetary assistance to fund my moving my belongings out of Uhaul facilityThen demanded I put my personal belongings at risk by using unlicensed, uninsured, moving helpers to from a list of her choice and needs, totally ignoring my moving needs as a physically challenged disabled customersWhen I opposed Amber unreasonable offer Amber ceased all email communication with me .I have been a loyal Uhaul customer for consecutive years all I asked for was fraction in return of what I have paid in the past years to utilized in moving expensesUhaul didn't care to honor my request further substantiating Uhaul has no value for their long term loyal customers!!!
March 8, 2018 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Amber G***, our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms*** providedShe informed our office she has been in contact with
Ms***In an attempt to help Ms*** with the storage rate increase, MsG*** offered to waive one month of storage, which would cover the rate increase for the next two yearsAnother option is to provide VIP Certificates toward movers we recommend that are licensed and insured to move Ms***’ items out of storage and back to her residenceMs*** relayed she would rather use her own movers and requested we pay them or pay her for the last months of storage fees, which is approximately $3,MsG*** replied in her email that as we do appreciate Ms*** of being a loyal customer, our offer of the free month of storage or move her items from storage by using one of the providers she listed still remains. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***.*** ***, our President for our Eastern Quebec Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and offered his apology for the inconvenience she experienced
The U-Haul truck Ms*** rented was dispatched late, therefore, Mr*** offered to refund her the $Reservation Guarantee Fee and help with the second reservation from Toronto to Calgary, her final destinationMs*** will be using the same equipment to Calgary at the same rate as the 17-foot truckShe was also offered extra kilometers and daysMr*** provided his cell phone number in case she needs further assistance.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
January 3, Revdex.com ID#: ***, *** U-Haul Ref#: *** Thank you for forwarding Ms***’ recent comments Ms*** should refer to both my responses to your office, which explains our resolution and the information left in the voicemail on December 14, from our GM, Spencer E*** Thank you for your continued concern Sincerely, Maria P*** Executive Assistant U-Haul International
November 10, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer MrBear.Anthony F
* *** Area Field Manager for our Fort Lauderdale Regional Office, followed up on the information Mr*** provided He informed our office he issued a refund for $to
MrBear and applied a charge for $for the in-town rental charges The transactions were applied to MrB*** Visa account and should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***
*** ***U-Haul International
September 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Javier M***, our GM for our U-Haul Moving and Storage of Philadelphia, followed up on the information Ms*** provided. He informed our office he
contacted Ms*** and offered his sincere apology. As we value Ms*** as a customer, MrM*** also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.Candace T***, our Traffic Manager for our Atlantic Canada Regional Office, reviewed Mr***’srecent comments and sent him the following email in response:Dear Ryan ***, I am write this email to you in regards to a customer service objection that was sent in on your behalf from the Revdex.comBack on April 5, I contacted via telephone and left you a voicemail message for you to call back so we could discuss your letterI see now that you have send a rebuttal to the Revdex.com which has been forward on to me as wellThe day I received the letter from the Revdex.com was on April and saw that the equipment you book for was at the location for you to pick up on April 6,Where U-haul is a do it yourself moving company, we have to depend on other customers moving into the area to get equipment to locationsWe do not have transfer drivers that work for usIf one of your Area Field Manager are in the area and can help us out to move a equipment to a location,they will as long as they are in that particular area.If they are not then we have to depend on customersThe Area Field Manager is a person who helps our dealers with answering questions they have, training, going over the equipment when they are at their location and prospecting the area to find more U-haul dealersIf no Area Field Manager is available to help us out and no customers are moving into the area then as a customer picking up equipment then you would have to travel to the next closest location that has the equipment availableI came to find out on April when I received the letter from Better Busines Bureau that one of the Area Field Manager were in the area of Yarmouth, NS on April and he was asked to drop off a tow dolly on that day so that there would be a tow dolly there for your move on April This was done before my office here in Atlantic Canada had received the letter from the Revdex.com so if you had notify them or someone else in U-haul earlier than that unfortunately we never got the letter until April Though, we were able to have an Area Field Manager help us out and drop off the equipment to the location so that you were able to pick up all the equipment in one location and in the prefers town you had choosenI will take this time to apologize to you for the extra undo stress that you experiencedThank you for your timeMichelle Interim TCM ###-###-####.We continue to be committed to providing our customers with the highest standards of service in the do-it- yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International
August 26, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our *** Regional Office, followed up on the information Ms*** provided She informed our office she left a message for Ms***
explaining she can refund the cost of the trailer since she did not obtain the requested 26-foot truck She also mentioned we could have given them a trailer at no cost, therefore, she feels it is only fair that she refund the cost of the trailer, or $She hopes to hear back from Ms*** soon if not already.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
October 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers *** and *** *** Frank G***, our President for our Fort Lauderdale Regional Office, followed up on the information Ms*** provided. He informed our office a
refund was issued to Ms*** and her name was removed from E-Alert Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
April 11, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customers Mr*** and Mrs***. Jessica A***, our Executive Assistant for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr*** providedShe
informed our office she left a message for Mr*** on April 5th and April 7th requesting a call backShe has not heard back but hopes to speak to Mr*** to personally address his concernsIn case Mr*** misplaced MsA***’s telephone number, she can be reached at ###-###-#### or direct at ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason I denied their decision is because my original issue was with a UHAUL authorized neighborhood dealerThey did not have our vehicle that we had reservedWe were supposed to pick it up at a.mwe were there on timeIt was almost noon by the time they realized they had no truck for usSo we had to go to the chinden branch, wich I guess is a corporate branchThey got us into a rig later that afternoonThere is ALOT more to this storyAnyway, corporate said they can't refund our money because our problem didn't occur thereThe neighborhood branch says they can't refund our money because we didn't end up renting thereIt's all UHAULI don't get itWe just want our money back from the rental to help compensate the money we spent/wasted on hired helpThree people at hr for three hrsThey sat in front of my house waiting for us to get a truck, wich we were supposed to get at 10a.mI had to pay them and send them homeIt was the worst customer service we've ever received anywhere
Regards,
*** ***
February 25,
*** ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Mr*** ***, our Executive Assistant for our *** *** *** Regional Office, followed up on the information Mr*** providedHe informed our office Mr***’s
rental has not yet taken placeAccording to the scheduling, Mr*** stated it appears the reservation is schedule for 7:am pick up on the last day of the monthOur U-Haul location has set aside one-way equipment to honor his requested 7:am pick up time
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 10, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Shari Lott, our Executive Assistant for our Chicago South and SW Suburbs Regional Office, followed up on the information Ms*** provided. She informed our
office she spoke to Ms*** and advised her she would cancel the Promissory Note attached to her rental contract Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International