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As I stated earlier, I believe in compromiseI am willing to pay the $fee for Uhaul not notifying me about the missed Ezpass toll costThey chose to ignore the $doll fee for months, letting it go into collections, and added their own $administrative fee for their own negligenceI would have taken care of the original fee swiftly and avoided fees had Uhaul communicated this to meUhaul doens't have their act together on their administrative end, and claim to lose NJ EZpass documentationThey refuse to even SHOW me the documentation and expect me to pay a fee based on a number they have providedIt seems unethical to me, and bad business.Why can't they at least show me the violation notice? Is it because its has a date on it and that would prove Uhaul ignored the notices??Their response said they care about their customersIf they cared about their customers, they should examine this process and find out why they "lost" the 3+ letters from NJ EZPass and examine why it took them months to notify meSurely someone at Uhaul should be retrained, or the process should be streamlined as to not take half a year to notify a customer thus adding extra fees unnecessarily to their loyal customersMy compromise will get them more than half the amount they are askingI'm just asking them to waive their administrative fee because of their own negligent part in this processI don't think I'm being unreasonable; this is my only offer to themIf they reject it, I am not paying anything, mostly out of principle

July 8, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, a Senior Customer Service Representative, followed up on the information Ms*** providedHe left a message for Ms*** offering his apology for each issue she
experienced on the phone and with getting storage and dropping off the rental truckHe requested a return call to personally address her concerns and would like to offer her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerHe hopes to hear back soon.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

January 3, Revdex.com ID#: ***, *** U-Haul Ref#: *** Thank you for forwarding Ms***’ recent comments Ms*** should refer to both my responses to your office, which explains our resolution and the information left in the voicemail on December 14, from our GM, Spencer E*** Thank you for your continued concern Sincerely, Maria P*** Executive Assistant U-Haul International

August 10, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Shari Lott, our Executive Assistant for our Chicago South and SW Suburbs Regional Office, followed up on the information Ms*** provided. She informed our
office she spoke to Ms*** and advised her she would cancel the Promissory Note attached to her rental contract Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

November 10, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer MrBear.Anthony F* *** Area Field Manager for our Fort Lauderdale Regional Office, followed up on the information Mr*** provided He informed our office he issued a refund for $to
MrBear and applied a charge for $for the in-town rental charges The transactions were applied to MrB*** Visa account and should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***
*** ***U-Haul International

Thank you for your concern for our customer Ms***
*** ***, a Senior Customer Service Representative, sent the following email to Ms*** but has not yet received a response:
Ms***, We received your letter to the *** *** ***In order for me to get your concerns to the
appropriate person I need further informationI am not able to find a contract in your nameWas it in someone else's name? Could I please have the date of the rental and the address of the location where the rental occurredThe contract number would provide all of the above informationThank you for your time*** *** SrCustomer Service Coordinator
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 26, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our *** Regional Office, followed up on the information Ms*** provided She informed our office she left a message for Ms***
explaining she can refund the cost of the trailer since she did not obtain the requested 26-foot truck She also mentioned we could have given them a trailer at no cost, therefore, she feels it is only fair that she refund the cost of the trailer, or $She hopes to hear back from Ms*** soon if not already.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

August 4, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, a Senior Customer Service Agent, followed up on the information Mr*** provided He explained he spoke to each GM in both our dispatch and receiving locations as well
as Mr*** on more than one occasion After researching Mr***’ rental, Mr*** advised him the charges are valid and will remain.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason I denied their decision is because my original issue was with a UHAUL authorized neighborhood dealerThey did not have our vehicle that we had reservedWe were supposed to pick it up at a.mwe were there on timeIt was almost noon by the time they realized they had no truck for usSo we had to go to the chinden branch, wich I guess is a corporate branchThey got us into a rig later that afternoonThere is ALOT more to this storyAnyway, corporate said they can't refund our money because our problem didn't occur thereThe neighborhood branch says they can't refund our money because we didn't end up renting thereIt's all UHAULI don't get itWe just want our money back from the rental to help compensate the money we spent/wasted on hired helpThree people at hr for three hrsThey sat in front of my house waiting for us to get a truck, wich we were supposed to get at 10a.mI had to pay them and send them homeIt was the worst customer service we've ever received anywhere
Regards,
*** ***

July 26, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers *** and *** *** Mark B***, a Senior Customer Service Agent, followed up on the information Ms*** provided. He relayed he has been in contact with our GM at our
U-Haul Moving and Storage of Beaverton regarding the U-Box ***. The box was located at the facility and confirmed it was empty. He also contacted our Regional Office regarding U-Box *** and was told Mr*** had gone to the location on or about July 22nd and unloaded the box. A refund for $was issued as an adjustment for the inconvenience they experienced. The refund should post on their next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

April 11, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customers Mr*** and Mrs***. Jessica A***, our Executive Assistant for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr*** providedShe
informed our office she left a message for Mr*** on April 5th and April 7th requesting a call backShe has not heard back but hopes to speak to Mr*** to personally address his concernsIn case Mr*** misplaced MsA***’s telephone number, she can be reached at ###-###-#### or direct at ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

March 8, 2018 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Amber G***, our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms*** providedShe informed our office she has been in contact with
Ms***In an attempt to help Ms*** with the storage rate increase, MsG*** offered to waive one month of storage, which would cover the rate increase for the next two yearsAnother option is to provide VIP Certificates toward movers we recommend that are licensed and insured to move Ms***’ items out of storage and back to her residenceMs*** relayed she would rather use her own movers and requested we pay them or pay her for the last months of storage fees, which is approximately $3,MsG*** replied in her email that as we do appreciate Ms*** of being a loyal customer, our offer of the free month of storage or move her items from storage by using one of the providers she listed still remains. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

Revdex.com ID#: ***U-Haul Ref#: ***Regarding your statement: “Ms*** was advised any charges on her credit card will need to be retrieved from the other party if indeed the rental was for the other party”: As you are well aware, the contract absolutely did not, nor ever did it, belong to me Your reservations department KNEW THIS FROM THE VERY BEGINNINGYour company took my credit card, knowing how it would be used and intentionally misrepresented it to me in order to get the reservation You own STAFF NOTIFIED ME AFTER the fact that it was because of the commission receivedWhy would they say that if it wasn’t true? The only thing I ever authorized was holding a reservation, until such time as the contract holder signed the contract for the product and provided their cc, which they did and were charged for the initial ubox delivery According to YOUR STAFF, the credit card provided to them by the contract holder was not saved into the system and that was a choice on the PART OF UHAUL TO REFUSE TO PLACE THE APPROPRIATE CARD TO THE ACCOUNT, WHICH WAS GIVEN AT THE BEGINNING of the CONTRACT, INTO THE SYSTEM INSTEAD OF PROCESSING IT AS A ONE TIME CARD. It was YOUR STAFF who subsequently explained the TRUTH of how my cc and ALL CC USED TO "MAKE RESERVATIONS" was used and that it was put on file permanently without my permission authorization or knowledge AT NO TIME DID I ENTER INTO AN AGREEMENT WITH YOUR COMPANY FOR A PRODUCT OR SERVICE, NOR DID I RECEIVE ONEFURTHERMORE, I INFORMED YOUR COMPANY ON NUMEROUS OCCASIONS FROM DEC ON, THAT YOU WERE NOT AUTHORIZED TO CHARGE MY CC UNDER ANY CIRCUMSTANCES FOR ANY REASON AND REQUESTED MY CC INFORMATION BE REMOVED FROM THE CONTRACT HOLDERS ACCOUNT (AN ACCOUNT WHICH I DID NOT SIGN FOR, NOR WAS I INVOLVED WITH OTHER THAN THE INITIAL RESERVATION DETAILS) Also, I requested a response from your PRESIDENTI am still waiting to hear from the President of the company UHAUL intentionally kept my cc because they wanted insurance in case the contract holder defaulted, even thought they were well aware I was not a party to the contractYour Staff openly acknowledged this point AFTER THE FACT Being that I am not the recipient of any product or service, you need to return my money and all associated fees This is fraudI will be taking this matter to the police THIS IS MY LAST REQUEST TO HAVE MY INFORMATION REMOVED FROM THIS CONTRACT HOLDER'S ACCOUNT SO THAT NO FURTHER CHARGES WILL BE FRAUDULENTLY PLACED ON MY CREDIT CARD. Please provide documentation that shows my written signature on a contract for the products and/or services I have been charged for and/or attempted to be charged for Please provide proof of my authorization for you to charge my credit card for any reason whatsoever Please provide the billing address used to charge my credit card Please provide a copy of the initial recorded conversation with your reservations department from December 10, 2016, which would demonstrate the claim in your response that the contract may have indeed been mine.Thank you*** ***

December 20, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***Manny M*** our President for our Inland Northwest Regional Office, followed up on the information Mr*** provided He informed our office he left a message for Mr*** but has
not received a return call MrMendez would like a copy of the document confirming the storage move out He mentioned their records indicate Mr*** moved out in December.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***
*** ***U-Haul International

November 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, Senior Staff for our Ohio Regional Office, followed up on the information Ms*** provided She informed our office she left a message for Ms*** advising her the charges
will stand Ms*** signed a contract for an in-town move, meaning she would return the truck to the same dispatch location or pay additional charges When she called our dealer on North High Street to ask if she could return her truck to them, our dealer assumed it was a one-way for drop off in his area, therefore, he agreed Our dealer never discussed that she would not be charged extra fees The truck she rented is a rotation truck, meaning it is owned by the dispatch location and must be returned to that location.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

September 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Javier M***, our GM for our U-Haul Moving and Storage of Philadelphia, followed up on the information Ms*** provided. He informed our office he
contacted Ms*** and offered his sincere apology. As we value Ms*** as a customer, MrM*** also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

October 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers *** and *** *** Frank G***, our President for our Fort Lauderdale Regional Office, followed up on the information Ms*** provided. He informed our office a
refund was issued to Ms*** and her name was removed from E-Alert Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I never received any emailNor did I sign any contractI was never presented with any paperwork from the companyI would have never accepted to have my stuff left at a location in another city when I only have a car and no means of getting my belongingsI was told I was a liar by the company which is not trueOn my original invoice it had one number for the invoice number and the second one I received had a completely different numberI believe that they changed the invoice after it was left in the other town and not delivered like it was expected.
Regards,
*** *** ***

Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.Candace T***, our Traffic Manager for our Atlantic Canada Regional Office, reviewed Mr***’srecent comments and sent him the following email in response:Dear Ryan ***, I am write this email to you in regards to a customer service objection that was sent in on your behalf from the Revdex.comBack on April 5, I contacted via telephone and left you a voicemail message for you to call back so we could discuss your letterI see now that you have send a rebuttal to the Revdex.com which has been forward on to me as wellThe day I received the letter from the Revdex.com was on April and saw that the equipment you book for was at the location for you to pick up on April 6,Where U-haul is a do it yourself moving company, we have to depend on other customers moving into the area to get equipment to locationsWe do not have transfer drivers that work for usIf one of your Area Field Manager are in the area and can help us out to move a equipment to a location,they will as long as they are in that particular area.If they are not then we have to depend on customersThe Area Field Manager is a person who helps our dealers with answering questions they have, training, going over the equipment when they are at their location and prospecting the area to find more U-haul dealersIf no Area Field Manager is available to help us out and no customers are moving into the area then as a customer picking up equipment then you would have to travel to the next closest location that has the equipment availableI came to find out on April when I received the letter from Better Busines Bureau that one of the Area Field Manager were in the area of Yarmouth, NS on April and he was asked to drop off a tow dolly on that day so that there would be a tow dolly there for your move on April This was done before my office here in Atlantic Canada had received the letter from the Revdex.com so if you had notify them or someone else in U-haul earlier than that unfortunately we never got the letter until April Though, we were able to have an Area Field Manager help us out and drop off the equipment to the location so that you were able to pick up all the equipment in one location and in the prefers town you had choosenI will take this time to apologize to you for the extra undo stress that you experiencedThank you for your timeMichelle Interim TCM ###-###-####.We continue to be committed to providing our customers with the highest standards of service in the do-it- yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International

February 25,
*** ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Mr*** ***, our Executive Assistant for our *** *** *** Regional Office, followed up on the information Mr*** providedHe informed our office Mr***’s
rental has not yet taken placeAccording to the scheduling, Mr*** stated it appears the reservation is schedule for 7:am pick up on the last day of the monthOur U-Haul location has set aside one-way equipment to honor his requested 7:am pick up time
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International