Beverly Hills Weight Loss Clinics

November 7,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Tidwater Regional Office located in Portsmouth, VA, followed up on the information Mr*** provided and sent him the following email
in response:
Dear Mr***, Our office received your objection from the Revdex.com regarding your recent rental from our companyPlease accept our apology that we were unable to fill your reservation with the size of equipment you requestedIt is unfortunate that a previous customer did not return equipment as scheduled, but that was out of our control and we did our best to find the best equipment available to meet your needsI issued our $Reservation Guarantee to the credit card that was used when making the reservation and we sincerely apologize for any inconvenience this has causedIn addition, I have issued a $VIP coupon that you can use for propane, storage, boxes, etc at any of our U-Haul moving locationsYou should receive emails reflecting the credit issued and the VIP couponThank you for giving us the opportunity to review and address your concernsSincerely, *** *** *** Executive Assistant
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

May 15, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Our records indicate two separate refunds for $each were issued back to Ms***’ *** *** account on May 14th and should post on her next credit card statement.Our customers are very
important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

August 14, 2017 Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Jake K***, our Area Field Manager for our Western Michigan Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and explained
our dealer was experiencing health issues and instead of doing nothing, he asked Mr*** to come to his home to sign the contractMrK*** relayed that Mr*** told him everything with his move went wellOther than the $Reservation Guarantee Fee that was issued to Mr***, no further reimbursement will be issuedPlease be assured we do not make a practice of asking a customer to go to a dealer’s home to sign a contract, however, in this case, the dealer thought he was helping our customerMrK*** mentioned as a side note, our dealer was moving his location down town and his sister would be handling the rentals for U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

May 20,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Shawn O***, our President for our *** Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and issued a refund for all charges
on the contract from April 1, to today, May 20thMrOdden also relayed that Mr*** is seriously delinquent on his storage unitIn the interest of helping Mr***, MrOdden offered him to move out without making any payment as long as he could move out by June 1st
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
Maria P***
Executive Assistant
U-Haul International

December 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Our North Philadelphia Regional Office followed up on the information Mr*** providedThey spoke with the service technician who stated there was a nail in the tire and Mr
*** drove on a flat tireIf the tire was flat or low, the truck would not have been rented when it was brought around to the dispatch areaThe nail caused the tire to go flat and the tire came apart on the inside from the truck being driven
Please be assured the information Mr*** relayed regarding the feedback and treatment he received from our U-Haul staff will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

June 17, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers *** *** and *** ***, whose name is listed on the rental agreement Ted D***, our Executive Assistant for our Dayton Regional Office, followed up on the information Ms
*** provided. He advised our office he issued a refund for $back to the Visa account listed on the rental contract in the interest of customer good faith. The refund should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

February 18,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Northern Virginia Regional Office, followed up on the information Ms*** providedHe informed our office that it is customary for
any U-Haul location to give them choices for drop off locations if there are more than oneHe mentioned that "On the dispatch receipt from Bowie, Maryland, it shows a drop off location in Sterling, VA, phone # ###-###-####There is no way for us to know what location was called as it's not mentioned in Ms***’s documentWe do know that on February 7th, the drop off location that was assigned contacted the Virginia Regional Office and advised that they would be closing because of a family emergencyThere are notes in the file indicating that Ms*** from our Regional Office spoke with Ms*** and re-directed her to an alternate drop off which was in close proximityIn addition, MsGiddings also tried reaching her via text and phone on the same day to no availThe general manager at the location where Ms*** dropped off spoke with her on February 9th and apologized for any misunderstandings when she dropped off and he also assured her that there were no charges for additional mileage or fuelMr*** at our Traffic Office also received a call from Ms*** and he also assured her that there were no additional charges when she dropped offIn summary, there were no delays in contacting her after she filed the Customer Action FileShe mentioned that she spoke with someone who told her that ‘they were not going to do anything about her complaint’All actions taken by the Virginia office does not indicate such, we do not know who she spoke withShe also mentioned that this is the second bad experience she's had with U-HaulWe could not locate any records of a previous incident."
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

May 19, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer *** *** Trey B***, our President for our East Central Colorado Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
Ms***, My name is Trey B***I am the marketing Company President for U-Haul of East Central ColoradoI received a copy of your letter to the Revdex.com of Phoenix and I wanted to take a minute to reach out to you about your experience and apologize for the circumstances regarding your U-Box move from Denver to Jacksonville, FLObviously the shipping portion did not take place the way we agreed with you it wouldThe best I can tell from my end is that our shipper was unfortunately just late arriving with your boxThis is again obviously not how we expect the process to go, but when something does go wrong we do guarantee that we will pay $per day that the box is late in effort to make things rightI apologize that our guarantee was not fully extended to you as it should have beenI will be crediting the additional $back to your credit card todayIn addition to that I will also be crediting the additional month of rent that was charged in the amount of $as wellIt is not your fault the box went past the first months rent that you had paid forAgain I want to apologize for how your rental was handled once the box became late in FloridaThank you for your business and for taking the time to reach out to us about your experienceSincerely, Trey B*** *** *** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Katelinn K*** Senior Customer Service Agent U-Haul International

December 12,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Western New York Regional Office, followed up on the information Ms*** providedShe informed our office that Ms*** was never
scheduled at her preferred pick up locationShe was scheduled at the next closest alternate pick up location but Ms*** declinedThe truck she reserved was available, but she refused to secure it and opted to go to another moving company that ended up costing her more moneyAlthough she is not due the $Reservation Guarantee Fee, it was issued to her in the interest of customer good faithMs*** attempted to speak to Ms*** but reached her voicemailShe left a message offering her apology for the inconvenience she experienced and also advised her no further refund will be issuedShe left her call back number in case Ms*** wished to speak to her
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

The rental was in ***'s name because there were issues with the booking and I was told the agent had to cancel my reservation and book it in another name, which actually increased the cost of the rental by $ They say they mailed a check to *** ***, but they do not say which address it was sent to Hours were spent on the phone trying to sort the address issue out The address they had listed was incorrect because their agent seemed more concerned with drinking alcohol at 9:30am, than getting correct information Since the initial complaint was filed, I have returned the rental truck, and equipment, but did not get my $deposit back even though everything was returned to them I do not accept their platitudes, nor do I accept a cheque that has been mailed to an incorrect address and will never reach me The $they speak of was only to cover the cost of hiring movers It does not cover the cost of the increase in rental due to an inept agent, the cost of the deposit they have not returned to me, the hours wasted dealing with their "customer service", or the extreme stress and anxiety they caused me during this entire experience

February 24,
*** ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Field Manager for our Southern *** Regional Office, followed up on the information Ms*** providedShe informed our office she contacted Ms*** and
confirmed all monies have been refunded and that Ms*** was not charged any extra fees from her bank
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 30, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Jorge W***, our President for our Boston Regional Office, reviewed Mr***’s recent comments and sent him the following email in response:Good Evening Sarah,My name is Jorge W***, President of U-Haul Company of BostonI want to apologize for the miscommunication here, and will certainly work with the location as far as explaining the difference between a hold and a chargeBelow are the details of all rental terms for all local moves.U-Haul places a hold on your account on all local movesOnce you return your equipment and we have an exact amount to charge your account we use the amount held to collect the total amount dueIf the amount we held is more than the total amount due your bank is responsible to return the remainder back to your accountCheck with your financial institution for their policies on how long they have to release any amount due back to your accountIf the amount you owe is more than the amount held, U-Haul will charge you the amount held, plus any additional amounts owed in a separate transaction.Funds held are normally released within business days of final transactionIf it has been more than business days and the held amount is still not available let us help! Please speak with your financial institution to verify what they require to release the held amount.Below is a link that you can use to fill out and send us your information so that we can expedite the process, if it has not been released yetAgain, I apologize for the inconvenience, and will speak directly with the location to ensure this is explained better to all customers.***Hopefully I have been of assistance, and this clears things up for youPlease don't hesitate to contact me if you have any other questions or concerns.Thank you.Jorge W***PresidentU-Haul Company of Boston*** ***
*** ***We continue to be committed to providing our customers with the highest standards of service in the do-it- yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International

October 10, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Charles W***, our Executive Assistant for our Raleigh, NC Regional Office, reviewed Ms***’s recent comments and sent her the following email in response along with pictures taken by the service provider: Mrs***, Per our conversation, please see pictures attachedThe pictures 1132999a and 1132999b show no outletPictures 1132999c and 1132999d show the angle of the td and vehicle common with attempting to backupPicture 1132999e shows the vehicle wedged over the fender and tire stop- please note the strap is still through the ratchet, however the force of vehicle binding in this fashion has caused the strap to “pop” off tirePlease contact me if you have further questionsThank you, Charles wW*** III We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

July 8, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, a Senior Customer Service Representative, followed up on the information Ms*** providedHe left a message for Ms*** offering his apology for each issue she
experienced on the phone and with getting storage and dropping off the rental truckHe requested a return call to personally address her concerns and would like to offer her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerHe hopes to hear back soon.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

I never entered a contract with U-Haul to rent a truckI was not present when a truck was rented from U-HaulI did not verbally assent to the terms of any contract with U-HaulI did not sign a contract with U-HaulI did not sign a credit card authorizationU-Haul cannot produce a contract or a credit card authorization signed by me because neither existThe fact that I used to work for the company at another location over years ago is wholly irrelevantI have no idea what the current company policies are or what the current terms of their rental agreement are, nor would it matter if I did since I never agreed to rent a truck from U-HaulI do know from my prior employment that at the time I worked for U-Haul customers were required to sign a rental contract acknowledging agreement with the termsI never signed such an agreementUnder no circumstances does U-Haul have the contractual right to charge anybody's card presented to them for a truck rentalU-Haul has the responsibility and obligation to obtain written authorization from a card holder prior to charging their cardThat is basic contract lawU-Haul does not deny I did not sign a contract or a credit card authorizationU-Haul admits that someone other than me rented the truck from them yet they placed a "contract" in my name in my absenceU-Haul confuses what they refer to as a contract with the legal concept of what a contract isThey refer to all rentals as a "contract" and each rental by a "contract number" But a legal contract requires mutual assent to the terms of a contractThere is no way I could have assented to the terms of a contract with U-Haul for a truck that somebody else rented when I wasn't there to rent the truck and never signed anything, nor was I ever presented with a contract to reviewI never authorized anybody else to act as my agent and enter a contract with U-Haul on my behalf

Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our Southern Colorado Regional Office, followed up on the information Mr*** providedShe informed our office she spoke to Mr*** and explained we are experiencing a shortage of U-Haul
equipment in the State of Colorado and are doing our best to fill as many requests as possibleShe offered her apology and advised him she would issue him the $Reservation Guarantee Fee back to his Visa accountThe refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

September 14, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***.Amber G***, our Executive Assistant for our Metro DC Regional Office, reviewed Ms***’s recent comments and sent her the following email in response: Good afternoon, My name is Amber G*** I am the Executive Assistant with the Metro DC areaI have read over your file and apologize for any frustration that may have occurred during your rental processMy system shows that cash was used to pay for your truck (contract # ***)I have searched and unfortunately I don’t see where a card was charged as wellAt this time I can process the dollar reservation guarantee for youIf you have any further questions or concerns you can contact Dominique B*** whom is the Area Field Manager for this locationContact information: ***Amber G*** MCO - Executive Assistant U-Haul Coof Metro DC *** *** *** ** ** *** ** Office: *** VoIP: *** We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul International

I reject the answer that U-Haul sent I have included a letter from my husband and me, and two receipts that part of payments we have incurred

June 27, Revdex.com ID#: ***- *** *** U-Haul Reference id: *** - R Thank you for your concern for our customer Ms*** Elijah M***, Marketing Company President, reached out and confirmed the claim submitted has been approved for paymentPlease reach out to the claims adjuster, Will R*** for more details at ###-###-####, extension *** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

As I stated earlier, I believe in compromiseI am willing to pay the $fee for Uhaul not notifying me about the missed Ezpass toll costThey chose to ignore the $doll fee for months, letting it go into collections, and added their own $administrative fee for their own negligenceI would have taken care of the original fee swiftly and avoided fees had Uhaul communicated this to meUhaul doens't have their act together on their administrative end, and claim to lose NJ EZpass documentationThey refuse to even SHOW me the documentation and expect me to pay a fee based on a number they have providedIt seems unethical to me, and bad business.Why can't they at least show me the violation notice? Is it because its has a date on it and that would prove Uhaul ignored the notices??Their response said they care about their customersIf they cared about their customers, they should examine this process and find out why they "lost" the 3+ letters from NJ EZPass and examine why it took them months to notify meSurely someone at Uhaul should be retrained, or the process should be streamlined as to not take half a year to notify a customer thus adding extra fees unnecessarily to their loyal customersMy compromise will get them more than half the amount they are askingI'm just asking them to waive their administrative fee because of their own negligent part in this processI don't think I'm being unreasonable; this is my only offer to themIf they reject it, I am not paying anything, mostly out of principle