Beverly Hills Weight Loss Clinics

August 4, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, a Senior Customer Service Agent, followed up on the information Mr*** provided He explained he spoke to each GM in both our dispatch and receiving locations as well
as Mr*** on more than one occasion After researching Mr***’ rental, Mr*** advised him the charges are valid and will remain.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

December 20, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***Manny M*** our President for our Inland Northwest Regional Office, followed up on the information Mr*** provided He informed our office he left a message for Mr*** but has
not received a return call MrMendez would like a copy of the document confirming the storage move out He mentioned their records indicate Mr*** moved out in December.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***
*** ***U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I never received any emailNor did I sign any contractI was never presented with any paperwork from the companyI would have never accepted to have my stuff left at a location in another city when I only have a car and no means of getting my belongingsI was told I was a liar by the company which is not trueOn my original invoice it had one number for the invoice number and the second one I received had a completely different numberI believe that they changed the invoice after it was left in the other town and not delivered like it was expected.
Regards,
*** *** ***

Thank you for your concern for our customer Ms***
*** ***, a Senior Customer Service Representative, sent the following email to Ms*** but has not yet received a response:
Ms***, We received your letter to the *** *** ***In order for me to get your concerns to the
appropriate person I need further informationI am not able to find a contract in your nameWas it in someone else's name? Could I please have the date of the rental and the address of the location where the rental occurredThe contract number would provide all of the above informationThank you for your time*** *** SrCustomer Service Coordinator
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

December 19,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Northern Alberta, Saskatchewan and Northwest Territories Regional Office, followed up on the information Ms*** providedShe
informed our office a refund for the storage charges were refunded back to Ms*** Ms*** also relayed that our Traffic Manager for our Vancouver and Vancouver Island Regional Office stated they have been in contact with Ms*** and advised her we do not have a U-Box delivery warehouse on the Island they moved toDue to any wrong information we may have provided, Ms***’s U-Boxes are being delivered to the Island at no extra expense to Ms*** Ms*** will remove a few items and then we will deliver the boxes back to our warehouse to store until she has a permanent residenceWe will then deliver them at no expense to herThis will be a cost of approximately $1,that U-Haul will coverThe ferry and drive time is a large part of this free delivery for Ms*** Arrangements for the first delivery will be on Monday, December 22nd
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

July 18, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Mr***Jason P***, our President for our Central Georgia Regional Office, followed up on the information Mr*** provided. He informed our office Mr***’s U-Box was shipped and he was
issued a refund for the shipping charges due to the mishapOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

The response received from U-Haul does not have sufficient appropriate evidence to support their billTherefore, I reject their responses until all my requirements are fully met

September 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Anthony G***, a Senior Customer Service Agent, and Ashten P***, our Traffic Manager for our South Puget Sound Regional Office, both followed up on the
information Ms*** provided. Anthony explained he spoke to Ms*** and discussed her concernsHe relayed he reviewed the calls and found Ms*** was told the shipping estimate would be $3,and the total charges with the selected delivery options would be $4,005.70. She was also advised they would not be charged for the reservation but on September 24th would be charged for the monthly rate plus $for truck delivery. Finally, on October 13th, Anthony stated Ms*** was told she’d be charged a $truck delivery fee, which did not match with what Ms*** seems to be scheduled for currently and after review of the contract, he found changes were made to the dates. This would have also changed the rates and Anthony relayed it seems to be the point where Ms*** became confused with what was due. He asked for input from Ashten P*** at that point because Ms*** was not happy with the amount of VIP Certificates he sent her, which was $410.30. Ashten advised our office Ms*** did a load/unload of her boxes and not truck delivery. The rates for the truck delivery to Auburn hub is $75. Ms*** is set for truck delivery in Cantonsville, MD and Ashten stated this is their rate for their truck delivery and Ms*** would still need to pay their rate for delivery service Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

After asking to speak with someone in charge and being told no, I was told that I would not have to pay for anything over what I would have to pay as if I picked up in my reserved location When we arrived, I was told that I would not have to pay for extra miles but I would be responsible for the extra gas! They, again, were violating the agreement! Not only did I have to go miles out of my way, but they expected me to pay for the extra gas.When one makes a reservation, one expects to have that reservation at the place they made it I can understand if they cannot tell me the time I can get the truck because they do not know if someone will be late However, it they will not have someone scheduled to bring a truck back to the location that I have reserved a vehicle at, then they should either 1) not allow the truck to leave the premises the day before so it will be there the day I have it reserved; or 2) have someone move the truck to the premises where it is reserved It is not my problem that they do not have my reservation I should not have to track down my reservationWell, if that is operating procedure, then, there is a whole lot of advertising and promises going on in that company! It needs to stop!

U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Our records indicate a refund for the requested amount of $was issued back to Mr***’s *** account on April 14, The refund should post on his next credit card statement if not already.Our customers are very
important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,
*** ***Executive AssistantU-Haul International

October 22, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Brett W***, our Program Manager for our Center Sales and Support, followed up on the information Ms*** provided He informed our office he authorized a refund for $to Ms
*** as requested for the inconvenience she experienced He also explained Ms*** agreed to tow the trailer She could have contacted U-Haul if she decided she was not comfortable completing her trip, even if she was just halfway to her destination We would have allowed her to drop the trailer at a U-Haul location short of her destination, however, she did not contact us to allow us to assist her For this reason, a refund for emotional damage is not warranted The refund for $was issued back to Ms***’s Visa account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

August 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Ezeniel R***, our Traffic Manager for our Maine Regional Office, followed up on the information Ms*** provided. He informed our office the U-Box was delayed by the
carrier due to a truck breakdown and it arrived days late. As per the moving agreement, a refund for $for each day was issued to Ms***. He also mentioned the U-Box was unloaded on site. The refund for $should post on her next Visa credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

January 18, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer MsV*** Dianne R***, a Senior Customer Service Agent, followed up on the information Ms*** provided. She attempted to reach Ms*** but did not receive an answer
and was not able to leave a message. MsR*** was also unable to locate a U-Haul location that offers one month free storage in her area of drop off. We have independent dealers that rent trucks and trailer from their lot but don’t offer U-Haul storage. I apologize for any misunderstanding that may have occurred. If she would like to speak to MsR***, she can reach her at ###-###-#### or at ***@uhaul.com Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 16,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, a Senior Customer Service Agent, followed up on the information Mr*** providedHe informed our office Mr*** was offered a $VIP Certificate that can
be used toward another rental to move the remainder of his items to ***Mr*** declined the offerMr*** requested he forward his receipts for his storage unit for further review
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

October 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.*** Insurance Company advised our office a letter and email were sent to Ms*** explaining after their investigation they found no fault on the part of U-Haul and, therefore, respectfully denied her claim If Ms*** has any further concerns, she should keep in contact with her adjuster at *** Insurance Company. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

September 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***Jason P***, our President for our Central Georgia Regional Office, followed up on the information Mr*** provided. He informed our office he issued a supplemental
refund for the remainder of the rental charges in the amount of $back to his Visa account. The refund should post on his next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

I was charge for months of storage when I only used three: once at the end of May for June storage, at the beginning of July for July storage, at the beginning of August for August storage and then at the beginning of September for September storage, even though the box was shipped August I want to be reimbursed that September charge since nothing was being storedI also want reimbursed for the $(not as someone at the local store told me on the phone) for the fee I paid to have the box delivered to my apartment, which was never disclosedI'm requesting a reimbursement of $for the incorrect quote, $for the month of non-storage and $for the extra delivery fee for a total of $

March 26, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers *** *** and *** ***, whose name is on the actual rental agreement.*** ***, our Traffic Manager for our *** *** and ** *** Regional Office, followed up on the information Ms
*** providedHe contacted Ms*** and was able to reach an amicable resolutionOur customer will be responsible for the rental and all other charges will be removed.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International