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July 7, Revdex.com File # *** *** *** U-Haul Reference Id #*** Mr*** is still in process of moving his final belongingsWe understand moving can be a stressful time, and Mr***’s Corporate Accounts Manager, Melissa A*** has been providing support during this
corporate move Melissa A*** let us know when an issue did arise, and our customer was given invalid information, we stood by our promiseU-Haul agreed to absorb $as a gesture of goodwill for the misunderstandingThe corporate client was never billed for this amountA corporate account adjustment in the amount of $for Anderson Family Movers was also made on behalf of our corporate client, Weichert Workforce Mobility Weichert Workforce Mobility, our corporate client has been contacted, and to our knowledge all billing, and invoices have been forwarded to Mr*** and to Weichert Workforce MobilityMr*** can contact Melissa A*** direct with any question or concerns regarding any specific invoices he may not understand It is important to us that Mr*** fully understands all his cost vs Weichert’s costIf he has any further questions or concerns MsA*** is happy to help Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

Thank you for your concern for our customer Ms***.*** ***, our President for our Eastern Quebec Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and offered his apology for the inconvenience she experienced
The U-Haul truck Ms*** rented was dispatched late, therefore, Mr*** offered to refund her the $Reservation Guarantee Fee and help with the second reservation from Toronto to Calgary, her final destinationMs*** will be using the same equipment to Calgary at the same rate as the 17-foot truckShe was also offered extra kilometers and daysMr*** provided his cell phone number in case she needs further assistance.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

This isn't the response I received from Amber G*** executive assistant.. Of Uhaul.Amber offered reasonable accommodation to provide monetary assistance to fund my moving my belongings out of Uhaul facilityThen demanded I put my personal belongings at risk by using unlicensed, uninsured, moving helpers to from a list of her choice and needs, totally ignoring my moving needs as a physically challenged disabled customersWhen I opposed Amber unreasonable offer Amber ceased all email communication with me .I have been a loyal Uhaul customer for consecutive years all I asked for was fraction in return of what I have paid in the past years to utilized in moving expensesUhaul didn't care to honor my request further substantiating Uhaul has no value for their long term loyal customers!!!

September 30, 2015Revdex.com ID#: ***U-Haul Ref#:***Thank you for your continued concern for our customer Mr***.Michael ***, our GM for our U-Haul Moving and Storage of Westminster, reviewed Mr***’s recent comments from Mr*** He informed our office he attempted to speak to Mr*** but the call was to Mr***’s voicemail He left a message with his cell phone number requesting a call back Mr*** also relayed he had already agreed to waive any extra fees accrued due to their mistake with setting up auto-pay He also removed the room from auction once before We will not remove it again until payment is made Mr*** called soon after and stated he plans on making the payment in full the evening of October 2nd Mr*** stressed to Mr*** we need payment made for the room before auction and Mr*** assured him he would be in to make payment.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

July 16,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, a Senior Customer Service Agent, followed up on the information Mr*** providedHe informed our office Mr*** was offered a $VIP Certificate that can
be used toward another rental to move the remainder of his items to ***Mr*** declined the offerMr*** requested he forward his receipts for his storage unit for further review
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

November 1, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr*** Kathy L***, our Executive Assistant for our Lower Hudson Valley Regional Office, reviewed Mr***’s recent comments. She informed our office she left a message for Mr*** a few days ago explaining the Certificates were sent to his email address and she could also provide him with the Certificate numbers if he wishes We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

August 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Ezeniel R***, our Traffic Manager for our Maine Regional Office, followed up on the information Ms*** provided. He informed our office the U-Box was delayed by the
carrier due to a truck breakdown and it arrived days late. As per the moving agreement, a refund for $for each day was issued to Ms***. He also mentioned the U-Box was unloaded on site. The refund for $should post on her next Visa credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

July 18, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Mr***Jason P***, our President for our Central Georgia Regional Office, followed up on the information Mr*** provided. He informed our office Mr***’s U-Box was shipped and he was
issued a refund for the shipping charges due to the mishapOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

September 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Anthony G***, a Senior Customer Service Agent, and Ashten P***, our Traffic Manager for our South Puget Sound Regional Office, both followed up on the
information Ms*** provided. Anthony explained he spoke to Ms*** and discussed her concernsHe relayed he reviewed the calls and found Ms*** was told the shipping estimate would be $3,and the total charges with the selected delivery options would be $4,005.70. She was also advised they would not be charged for the reservation but on September 24th would be charged for the monthly rate plus $for truck delivery. Finally, on October 13th, Anthony stated Ms*** was told she’d be charged a $truck delivery fee, which did not match with what Ms*** seems to be scheduled for currently and after review of the contract, he found changes were made to the dates. This would have also changed the rates and Anthony relayed it seems to be the point where Ms*** became confused with what was due. He asked for input from Ashten P*** at that point because Ms*** was not happy with the amount of VIP Certificates he sent her, which was $410.30. Ashten advised our office Ms*** did a load/unload of her boxes and not truck delivery. The rates for the truck delivery to Auburn hub is $75. Ms*** is set for truck delivery in Cantonsville, MD and Ashten stated this is their rate for their truck delivery and Ms*** would still need to pay their rate for delivery service Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

I was charge for months of storage when I only used three: once at the end of May for June storage, at the beginning of July for July storage, at the beginning of August for August storage and then at the beginning of September for September storage, even though the box was shipped August I want to be reimbursed that September charge since nothing was being storedI also want reimbursed for the $(not as someone at the local store told me on the phone) for the fee I paid to have the box delivered to my apartment, which was never disclosedI'm requesting a reimbursement of $for the incorrect quote, $for the month of non-storage and $for the extra delivery fee for a total of $

September 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***Jason P***, our President for our Central Georgia Regional Office, followed up on the information Mr*** provided. He informed our office he issued a supplemental
refund for the remainder of the rental charges in the amount of $back to his Visa account. The refund should post on his next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Our records indicate a refund for the requested amount of $was issued back to Mr***’s *** account on April 14, The refund should post on his next credit card statement if not already.Our customers are very
important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,
*** ***Executive AssistantU-Haul International

The response received from U-Haul does not have sufficient appropriate evidence to support their billTherefore, I reject their responses until all my requirements are fully met

As I stated in my previous correspondence, I was made to pay for some sort of overage, but could not be told what it was before because it was not my debt, so how could I possibly be liable for this "phantom" debt? This is an unsound and illegal business practice

March 26, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers *** *** and *** ***, whose name is on the actual rental agreement.*** ***, our Traffic Manager for our *** *** and ** *** Regional Office, followed up on the information Ms
*** providedHe contacted Ms*** and was able to reach an amicable resolutionOur customer will be responsible for the rental and all other charges will be removed.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

October 22, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Brett W***, our Program Manager for our Center Sales and Support, followed up on the information Ms*** provided He informed our office he authorized a refund for $to Ms
*** as requested for the inconvenience she experienced He also explained Ms*** agreed to tow the trailer She could have contacted U-Haul if she decided she was not comfortable completing her trip, even if she was just halfway to her destination We would have allowed her to drop the trailer at a U-Haul location short of her destination, however, she did not contact us to allow us to assist her For this reason, a refund for emotional damage is not warranted The refund for $was issued back to Ms***’s Visa account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

July 22, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Executive Assistant for our ** *** Regional Office, followed up on the information Ms*** provided She informed our office a refund for $was issued to
Ms*** as an adjustment on her rental She should receive the refund check within the next business days Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

October 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.*** Insurance Company advised our office a letter and email were sent to Ms*** explaining after their investigation they found no fault on the part of U-Haul and, therefore, respectfully denied her claim If Ms*** has any further concerns, she should keep in contact with her adjuster at *** Insurance Company. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International