I already paid $ but Uhal refunded me $. They didn't pay me according to your EmailI think so they don't pay thatplease follow it, because You told me I will get "a full refund and a $credit for a Reservation Guarantee" and they paid less than my payments.however, I lost too more than these and I suffered a lot of stress and I don't have any invoice for them because I bought my stuff by cash and I don't have any evidence for my stress because of I am a newcomer and I'm not familiar with rules of this country and this refund is too unfairyou can listen to my conversation on Uhaul recording system.regards,***I paid:Sep 30, 2017Posted DateOct 02, 2017U-HAUL MOVERS CHOICE***
**
**
***Print115.88Oct 02, 2017Posted DateOct 02, 2017U-HAUL MOVERS CHOICE***
**
**
***Print15.05Oct 02, 2017Posted DateOct 04, 2017UHAUL NORTHWEST AUTO P***
**
**
***Print55.67Total: $They paid just:Oct 15, 2017Posted DateOct 16, 2017UHC OF EASTERN ONTARIO***
**
**
***Print50.00Nov 05, 2017Posted DateNov 06, 2017UHC OF EASTERN ONTARIO***
**
**
***Print
August 22, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our *** *** *** Regional Office, followed up on the information Ms*** provided She informed our office she contacted Ms*** and addressed her concerns She advised Ms*** her debt had been paid off and she had confirmed this information with our Collections Department.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
August 12, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our East Central Colorado Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Good
Afternoon Mr***, I've received your information regarding your recent U-Box move out from our Aurora locationI understand you're requesting a refund of $and I'm needing more information regarding this requestAfter researching your rental, I do see there was an issue with your 7/move out which resulted in an additional month of chargesI see on 7/27/these charges were credited back to your accountCan you advise me where the additional $credit request has come fromUpon your response I'll be able to research this furtherWe appreciate your patience and time on this matterThank you, *** *** UHC of ECentral CO ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
July 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer MrB*** Miguel Olavarria, our GM for our U-Haul Moving and Storage of ***, followed up on the information MrB*** provided. He informed our office a refund
for $was issued back to MrB***’s Visa account on July 21st. The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
March 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.After another review of the information Mr*** provided in addition to his recent comments, we show new rentals were attempted by both Mr*** and his driverWhen Mr*** presented both his license and his driver’s license, this linked his information to the information we already had on his driverHis driver has an outstanding debt with U-Haul on a past rentalTo uphold our standards of our collections policy, the E-Alert will remain in placeAnd because Mr*** is linked to this E-Alert file, he will not be able to rent from U-Haul until the debt is paid in fullPlease be advised that we are not holding Mr*** liable for the payment of the debt, but he will not be able to rent from U-Haul until the debt is paid in full.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International
The original offer was $which I acceptedThey sent a document for me to sign changing the offer to $Which I will not acceptI never get the same storyThey now say they will submit the original offer of $We will see
August 2, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Kevin M***, our Area Field Manager for our Western Ontario Regional Office, reviewed Ms***’s recent comments and sent her the following email in response:*** My apologies, I actually credited your credit card the $You will see the credit on July just after we talkedRegards Kevin M*** AFM 852002We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
William ***
September 13, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Allen L***, our President for our Maryland Regional Office, reviewed Ms***’s recent comments. He relayed our GM at our U-Haul Moving and Storage of Gaithersburg has not had any direct interactions with Ms*** for some time now and did not process the unauthorized debit from Ms***’s account that she claims he did. MrL*** attempted to speak to Ms*** to discuss her concerns further but he reached her voice mail. He left a message requesting a return call and hopes to hear back from her soon if not already We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
May 10, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Chad F*, our President for our San Fernando Valley Regional Office, reviewed Ms***’s recent comments. He informed our office he spoke to Ms*** and explained he would have her name removed from E-Alert and will also contact our Collections Department to see what can be done about the balance. MrF* mentioned he was unsure why Ms*** dropped off at the wrong location We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
September 30, Revdex.com ID#: *** U-**ul Ref#: *** T**nk you for your continued concern for our customer Mr** Michelle B***, our President for our Vancouver and Vancouver Island Regional office, reviewed Mr**’s recent comments. She advised our office the decision in the matter remains the same and Mr** is responsible for the damages. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. T**nk you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-**ul International
June 29, Revdex.com ID#: *** *** * *** U-Haul Reference id: Thank you for your concern for our customer Ms*** Marketing Company President, Rod T***, reached out to our customer and apologized for the miscommunication and agreed to charge the original
amount estimated for a local rental of $The customer has been refunded the difference in charges and the promissory note created has been removed Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International
January 7, Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Executive Assistant for our Western *** Regional Office, followed up on the information *** *** providedShe informed our office that the truck *** *** rented was
checked by our receiving location and found the headlights to be in proper working conditionWe also confirmed the truck was returned with less fuel than when it was rented*** *** relayed that after researching *** ***’s concerns, it was determined she was not due any monetary reimbursement since both the lights and fuel gauge were found not be an issueA U-Haul Customer Service Representative noted in her conversation with a gentleman calling for *** *** that they did not have time to call our Emergency Road Assistance line when they claimed to experience a problem with the brakesTheir move consisted of driving over 1,miles with the U-Haul truckThe truck has been rented out again and no issues reported.As we value *** *** as a customer, *** *** sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
May 23, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Tavis L***, our President for our West Central Colorado Regional Office, reviewed Ms***’s recent comments. He advised our office he was able to get in touch with Ms*** and they reached an amicable resolution. A refund was issued for the truck rental due to the blowout she incurred on the truck, the wait for assistance, extra hotel and food, and for the inconvenience she experienced. The refunds should post on her next Visa credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
July 23, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Ashley H***, our Executive Assistant for our Northern Wisconsin and the Upper Peninsula Regional Office, followed up on the information Ms*** provided and sent the attached response
detailing Ms***’s storage accountOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International
January 31,
Revdex.com ID#: [redacted]
Ref#: [redacted]
"
line-height:107%">
Thank you for your concern for our customer Ms[redacted]
Paul B[redacted], our Executive Assistant for our Northern
Arizona Regional Office, followed up on the information Ms[redacted] provided. He informed our office the fees for the
rental were waived for all three U-Boxes.
Our GM, Mark H[redacted] called Ms[redacted] and explained the holdup was
the credit card on file and the ship to address. With the rental fees waived and the information
updated now, her boxes are scheduled to ship out this coming week
SEQ CHAPTER \h \r 1Our customers are very
important to us and we regret to hear of situations that cause problems for
themThank you for bringing this matter to our attention and allowing us to
offer a response
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please let me know which credit card was refunded, the last 4 digits. I called my [redacted] today and there is not a refund of $318 yet.
Regards,
[redacted]
July 26, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ken Vadnais, our President for our Arkansas Regional Office, followed up on the information Mr. [redacted] provided. Please be advised this dealer with the employee in...
question is an independent businessman but also rents U-Haul trucks and trailers from his lot. Mr. Vadnais assured our office the issue regarding the rude behavior from the employee at the U-Haul dealership was addressed and corrective action was taken to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. He also mentioned the rental charges are valid. Mr. [redacted] was charged for the time he had the truck and the miles traveled with the U-Haul truck, therefore, a refund for the rental will not be issued. As we value Mr. [redacted] as a customer, we sent him a $250 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. Vadnais asked that his cell phone number be provided to Mr. [redacted], which is ###-###-####. Mr. [redacted] can contact Mr. Vadnais when he needs to make a move and Mr. Vadnais will ensure he receives the best rate possible. The Certificate was sent to Mr. [redacted]’s email address and is valid for two years. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Pa[redacted] Executive Assistant U-Haul International
July 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our L[redacted] Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] was given an opportunity to...
obtain his personal paperwork before the auction but he did not know where in the unit it was. Ms. [redacted] did hear back from the auctioneer who was in touch with the person that bought the unit in question and relayed they did have items for Mr. [redacted]. Ms. [redacted] will be in contact with Mr. [redacted] when these items are brought back to U-Haul and when he can come to retrieve them.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
I already paid $ but Uhal refunded me $. They didn't pay me according to your EmailI think so they don't pay thatplease follow it, because You told me I will get "a full refund and a $credit for a Reservation Guarantee" and they paid less than my payments.however, I lost too more than these and I suffered a lot of stress and I don't have any invoice for them because I bought my stuff by cash and I don't have any evidence for my stress because of I am a newcomer and I'm not familiar with rules of this country and this refund is too unfairyou can listen to my conversation on Uhaul recording system.regards,***I paid:Sep 30, 2017Posted DateOct 02, 2017U-HAUL MOVERS CHOICE***
**
**
***Print115.88Oct 02, 2017Posted DateOct 02, 2017U-HAUL MOVERS CHOICE***
**
**
***Print15.05Oct 02, 2017Posted DateOct 04, 2017UHAUL NORTHWEST AUTO P***
**
**
***Print55.67Total: $They paid just:Oct 15, 2017Posted DateOct 16, 2017UHC OF EASTERN ONTARIO***
**
**
***Print50.00Nov 05, 2017Posted DateNov 06, 2017UHC OF EASTERN ONTARIO***
**
**
***Print
August 22, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our *** *** *** Regional Office, followed up on the information Ms*** provided She informed our office she contacted Ms*** and addressed her concerns She advised Ms*** her debt had been paid off and she had confirmed this information with our Collections Department.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
August 12, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our East Central Colorado Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Good
Afternoon Mr***, I've received your information regarding your recent U-Box move out from our Aurora locationI understand you're requesting a refund of $and I'm needing more information regarding this requestAfter researching your rental, I do see there was an issue with your 7/move out which resulted in an additional month of chargesI see on 7/27/these charges were credited back to your accountCan you advise me where the additional $credit request has come fromUpon your response I'll be able to research this furtherWe appreciate your patience and time on this matterThank you, *** *** UHC of ECentral CO ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
July 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer MrB*** Miguel Olavarria, our GM for our U-Haul Moving and Storage of ***, followed up on the information MrB*** provided. He informed our office a refund
for $was issued back to MrB***’s Visa account on July 21st. The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
March 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.After another review of the information Mr*** provided in addition to his recent comments, we show new rentals were attempted by both Mr*** and his driverWhen Mr*** presented both his license and his driver’s license, this linked his information to the information we already had on his driverHis driver has an outstanding debt with U-Haul on a past rentalTo uphold our standards of our collections policy, the E-Alert will remain in placeAnd because Mr*** is linked to this E-Alert file, he will not be able to rent from U-Haul until the debt is paid in fullPlease be advised that we are not holding Mr*** liable for the payment of the debt, but he will not be able to rent from U-Haul until the debt is paid in full.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International
The original offer was $which I acceptedThey sent a document for me to sign changing the offer to $Which I will not acceptI never get the same storyThey now say they will submit the original offer of $We will see
August 2, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Kevin M***, our Area Field Manager for our Western Ontario Regional Office, reviewed Ms***’s recent comments and sent her the following email in response:*** My apologies, I actually credited your credit card the $You will see the credit on July just after we talkedRegards Kevin M*** AFM 852002We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
William ***
September 13, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Allen L***, our President for our Maryland Regional Office, reviewed Ms***’s recent comments. He relayed our GM at our U-Haul Moving and Storage of Gaithersburg has not had any direct interactions with Ms*** for some time now and did not process the unauthorized debit from Ms***’s account that she claims he did. MrL*** attempted to speak to Ms*** to discuss her concerns further but he reached her voice mail. He left a message requesting a return call and hopes to hear back from her soon if not already We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
May 10, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Chad F
*, our President for our San Fernando Valley Regional Office, reviewed Ms***’s recent comments. He informed our office he spoke to Ms*** and explained he would have her name removed from E-Alert and will also contact our Collections Department to see what can be done about the balance. MrF
* mentioned he was unsure why Ms*** dropped off at the wrong location We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
September 30, Revdex.com ID#: *** U-**ul Ref#: *** T**nk you for your continued concern for our customer Mr** Michelle B***, our President for our Vancouver and Vancouver Island Regional office, reviewed Mr**’s recent comments. She advised our office the decision in the matter remains the same and Mr** is responsible for the damages. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. T**nk you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-**ul International
June 29, Revdex.com ID#: *** *** * *** U-Haul Reference id: Thank you for your concern for our customer Ms*** Marketing Company President, Rod T***, reached out to our customer and apologized for the miscommunication and agreed to charge the original
amount estimated for a local rental of $The customer has been refunded the difference in charges and the promissory note created has been removed Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International
January 7, Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Executive Assistant for our Western *** Regional Office, followed up on the information *** *** providedShe informed our office that the truck *** *** rented was
checked by our receiving location and found the headlights to be in proper working conditionWe also confirmed the truck was returned with less fuel than when it was rented*** *** relayed that after researching *** ***’s concerns, it was determined she was not due any monetary reimbursement since both the lights and fuel gauge were found not be an issueA U-Haul Customer Service Representative noted in her conversation with a gentleman calling for *** *** that they did not have time to call our Emergency Road Assistance line when they claimed to experience a problem with the brakesTheir move consisted of driving over 1,miles with the U-Haul truckThe truck has been rented out again and no issues reported.As we value *** *** as a customer, *** *** sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
May 23, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Tavis L***, our President for our West Central Colorado Regional Office, reviewed Ms***’s recent comments. He advised our office he was able to get in touch with Ms*** and they reached an amicable resolution. A refund was issued for the truck rental due to the blowout she incurred on the truck, the wait for assistance, extra hotel and food, and for the inconvenience she experienced. The refunds should post on her next Visa credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
July 23, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Ashley H***, our Executive Assistant for our Northern Wisconsin and the Upper Peninsula Regional Office, followed up on the information Ms*** provided and sent the attached response
detailing Ms***’s storage accountOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International
January 31,
Revdex.com ID#: [redacted]
Ref#: [redacted]
"
line-height:107%">
Thank you for your concern for our customer Ms[redacted]
Paul B[redacted], our Executive Assistant for our Northern
Arizona Regional Office, followed up on the information Ms[redacted] provided. He informed our office the fees for the
rental were waived for all three U-Boxes.
Our GM, Mark H[redacted] called Ms[redacted] and explained the holdup was
the credit card on file and the ship to address. With the rental fees waived and the information
updated now, her boxes are scheduled to ship out this coming week
SEQ CHAPTER \h \r 1Our customers are very
important to us and we regret to hear of situations that cause problems for
themThank you for bringing this matter to our attention and allowing us to
offer a response
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please let me know which credit card was refunded, the last 4 digits. I called my [redacted] today and there is not a refund of $318 yet.
Regards,
[redacted]
July 26, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ken Vadnais, our President for our Arkansas Regional Office, followed up on the information Mr. [redacted] provided. Please be advised this dealer with the employee in...
question is an independent businessman but also rents U-Haul trucks and trailers from his lot. Mr. Vadnais assured our office the issue regarding the rude behavior from the employee at the U-Haul dealership was addressed and corrective action was taken to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. He also mentioned the rental charges are valid. Mr. [redacted] was charged for the time he had the truck and the miles traveled with the U-Haul truck, therefore, a refund for the rental will not be issued. As we value Mr. [redacted] as a customer, we sent him a $250 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. Vadnais asked that his cell phone number be provided to Mr. [redacted], which is ###-###-####. Mr. [redacted] can contact Mr. Vadnais when he needs to make a move and Mr. Vadnais will ensure he receives the best rate possible. The Certificate was sent to Mr. [redacted]’s email address and is valid for two years. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Pa[redacted] Executive Assistant U-Haul International
July 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our L[redacted] Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] was given an opportunity to...
obtain his personal paperwork before the auction but he did not know where in the unit it was. Ms. [redacted] did hear back from the auctioneer who was in touch with the person that bought the unit in question and relayed they did have items for Mr. [redacted]. Ms. [redacted] will be in contact with Mr. [redacted] when these items are brought back to U-Haul and when he can come to retrieve them.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International