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September 18, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customers *** *** and *** ***, whosename is on the rental agreement.Jared M***, our President for our Central New Jersey Regional Office, advised our office Ms***was contacted and will be sending her bank statement in to confirm the U-Haul charge caused her toincur overdraft fees.We continue to be committed to providing our customers with the highest standards of service in thedo-it- yourself moving industryThank you for bringing this matter to our attention and allowing us tooffer another response.Sincerely,Maria P***Executive AssistantU-Haul International

November 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Richmond Regional Office, followed up on the information Ms*** provided and sent the following email in response:
Dear Ms***, Thank you for taking the time to contact usI have discussed your issues with our Traffic Manager and with the Area Field Manager that oversees the dealer where you picked up your equipmentI apologize for any confusion regarding your rental rate that you were charged and any inconvenience this may have caused youAfter researching your reservation, we have credited your credit card that was used to make your reservation in the amount of $Again, I am sorryIf I can be of further assistance, please feel free to contact us
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

June 27, Revdex.com ID#: *** *** U-Haul Reference id: *** Thank you for your concern for our customer Ms*** Johnathon M*** reached out to the customer and apologized for the error madeMrM*** also refunded $back to customer’s cardWe
apologize for any inconvenience Ms*** encountered Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

August 8, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.RepWest Insurance Company, our insurance carrier, followed up on the information Ms*** provided. They informed our office they received Ms***’s documentation and
reviewed her rental with all involved. Our U-Haul Dealer who rented Ms*** the U-Haul trailer relayed Ms*** asked how to hook up the trailer because she knew she had to remove the trailer and was worried about hooking it back up properly. Our Dealer said he spent quite a bit of time going over the procedure with her and was positive the trailer was properly hooked up when she left the lot. RepWest concluded they found no liability on U-Haul and moved forward with a denial on the claim. They also advised me they plan to contact Ms*** again and explain the arbitration process if she wishes to pursue her claim.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Uhaul Ref#: ***Revdex.com ID#: ***This is a lie I have called Chad from Uhaul after receiving an voicemail message and email response from Revdex.com I spoke to him letting him know that I would return his call the next day since I was out state and I was driving at the time He said ok and I did call him back And I have called him several times since then I have left several messages, at least four of them trying reach him with the number he provided with that was left in my voicemail messages Two of the messages someone from Uhaul answered telling me know he was busy and he could call me back The other messages were left on his voicemail or whoever's voicemail I believe Chad is giving me the run around and not resolving the matter Nicole ***Cell###-###-####

Revdex.com,I'm very much displeased with the response from the U-Haul companyYes, I was contacted by the manager which was the person that played a role in damaging my vehicleHis apology was not sincere because if he was truly sorry he would had apologized the day of the offense when I voiced my displeasureI decline the insurance coverage because I was told when inquiring about it, it was for the truck and trailer not my personal propertyIf I had known it was for my protection I definitely would have purchased it for the duration of the moveI DO NOT and WILL NOT accept a circumstantial apology!!!The U-Haul company didn't even address the other issue of being in a position where my vehicle could have been damaged, not to mention the injuries I would have sustained personallyThe incident that happed in the Virginia Beach location was similar to the Neptune Beach, FL incidentNO APOLOGY was given!!! I find this very disheartening and unacceptableA reputable company such as U-Haul, in my opinion should offer more than a statement blaming a consumer for not purchasing their insurance.Additionally, I have reached out to their Insurance Company ***Seems like they both have one thing in common; unprofessionalismI submitted the required documents for an arbitration hearing and I am impatiently awaiting a response from *** InsuranceI am active duty military and I have more important things to do with my time, such as PROTECT OUR COUNTRY

September 6, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***. Rocc B***, our President for our Chicago South and SW Suburbs Regional Office, reviewed Mr***’s recent commentsHe asked we relay his apology and explain his decision in the matter remains the sameHe also stated he was still willing to issue the $Reservation Guarantee Fee, which has since been doneMr*** should receive the check within the next business days. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

February 24,
*** ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Area Field Manager for our North *** Regional Office, followed up on the information Ms*** providedHe informed our office a full refund for the
rental in the amount of $was issued back to Ms***’s *** accountThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

February 2, Revdex.com ID#: U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Steven Sc*** our Area Field Manager for our West Central *** Regional Office, followed up on the information MrJ*** provided and sent him the following
email in response: *** I am sorry about the situationI have refunded the to your credit cardWe did show the day hours, we where closed Sunday and a mistake was made checking it in with one daySteve S*** District Certifier Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

December 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Our North Philadelphia Regional Office followed up on the information Mr*** providedThey spoke with the service technician who stated there was a nail in the tire and Mr
*** drove on a flat tireIf the tire was flat or low, the truck would not have been rented when it was brought around to the dispatch areaThe nail caused the tire to go flat and the tire came apart on the inside from the truck being driven
Please be assured the information Mr*** relayed regarding the feedback and treatment he received from our U-Haul staff will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

I need my money back for the hours I paid because of this company and pictures show time I called and filed online and their manager excuse that his phone was out of charge that why he ignore my emails which not makes senseRegards,*** ***

September 28, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Jacqueline S***, our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms*** provided. She informed our office
she has left three separate messages for Ms*** requesting a call back in order to reach an amicable agreement. She hopes to hear back soon if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

November 4, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our Executive Assistant for our Pittsburgh Regional Office, reviewed Mr***’s recent comments Please be assured we do not want any of our customers to be delayed When we do not meet the time that was scheduled, we have a program in place to refund $for the Reservation Guarantee, which was refunded because we were in fact minutes late in providing Mr*** with a truck Mr*** explained that the resolution to this complaint is based on a review of the information provided by all parties involved and the documentation available He added that we take the loss of a customer very seriously especially repeat customers and we regret if Mr*** chooses not to use the U-Haul Company again, however, we stand by our decision.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

October 2, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Dominic C***, our President for our South Philadelphia Regional Office, reviewed Ms***’s recent comments. He informed our office Ms*** was requesting reimbursement for her movers and a month of storage, which he feels is not warranted. He mentioned he offered more than the $Reservation Guarantee fee and feels a fair resolution was already made. Please be advised our decision in the matter remains the same We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

February 28, Revdex.com ID#: *** U-H-Haul Ref#: *** Thank you for your concern for our customer Ms*** Jesse N***, our President for our South *** Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
Mrs/Miss***, I do apologize for the incident that happened concerning your storage unitI further apologize for RepWest not making contact with youI have noted your claim stating that you wish to be called by the adjusterI have as well written off the late fees as well as the rent for the months you have been dealing with thisIs there anything in the room you are continuing to need storage for or are you needing to dispose of all the goods in the unit? The reason I ask is if there are goods you are still needing to store I'd like to get you into a different unit so your goods your wishing to keep are not stored with goods you do not wish to keepPlease let me know how I can help youJesse Neill Marketing Company President U-Haul Company S*** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

March 4,
*** ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our President for our South *** Regional Office, followed up on the information Ms*** providedHe informed our office he contacted Ms*** and advised her of
a refund for $as an adjustment on her rentalThe refund was issued back to her *** Card account and should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Jerry L*** is who I spoke with to question why he denied my $guarantee and he advised me of the same thing - that because I would not drive to two far off locations to pick up the equipment, I did not have a valid claim to their $guaranteeThis is unacceptable and terrible business practicesNo one from UHaul ever called me to set up my reservationHow was I to set a reservation at an agreed upon location when no one would call me? I repeatedly called and was denied the opportunity to set something up, with instructions to wait to hear from the local regional officeThe day before my move I still have no call and have to call this regional office myselfI am told that I am going to have to drive hours round trip (to two different locations) to get the equipment I'd ordered and a half weeks priorThis is unacceptable and unreasonableTo say that I was not willing to travel is a statementI made a new reservation and traveled an hour to pick up a truckHowever expecting customers to drive hours to get reserved equipment then say they are at fault for not keeping the "reservation" is preposterousWith the level of customer service and support UHaul has shown, I am not at all surprised by this lack of professionalism at the managerial level and the denial of my claimI will be sure to share my negative UHaul experience with everyone I know and warn them against using this company in the future

UHAUL has not made any direct contact with me they tell the traffic dispatch they will call me and the dispatcher witnessed Brian stay in my account for an hour and he never called me

March 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs*** Billy Canizales, our GM for our U-Haul Moving and Storage of Fullerton, followed up on the information Mrs*** provided and sent the following email in
response: Dear Ms***, Our commitment to provide our customers with a better product at the lowest cost with the best service has enabled us to stay in business this long. Unfortunately, we occasionally fall short of our goal to provide the quality of service our customers deserve, as was the case in your most recent rental. Firstly, I'd like to apologize for the experience you had during your rentalAfter reviewing the incident, contract #*** will be reimbursed to you in the amount of $383.17. I believe this is more than fair compensationPlease accept my sincere apologies. I look forward to serving you in the future Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 6, Revdex.com concern #*** *** *** U-Haul Reference id # *** Thank you for your concern for our customer Ms*** I emailed Ms*** letting her know her debt with U-Haul has been satisfiedI apologized for the issue and provided her my contact
information if she needs it in the future Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International