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Monday, June 12, Revdex.com concern #: *** U-Haul Reference id #: *** Thank you for your concern for our customer Mr*** Charles W*** ***, Marketing Executive Assistant to the President of U-Haul of Raleigh, reached out to Mr*** and apologizedMr
Watson offered to refund the furniture blankets and dollies due to Mr***’s concernMr*** agreed to the additional refund of $and thanked us for our callTotal refunds submitted were $+ $= $to card ending Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** UCC Associate Program Manager U-Haul International

September 18, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customers *** *** and *** ***, whosename is on the rental agreement.Jared M***, our President for our Central New Jersey Regional Office, advised our office Ms***was contacted and will be sending her bank statement in to confirm the U-Haul charge caused her toincur overdraft fees.We continue to be committed to providing our customers with the highest standards of service in thedo-it- yourself moving industryThank you for bringing this matter to our attention and allowing us tooffer another response.Sincerely,Maria P***Executive AssistantU-Haul International

May 11, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer, Mr***. Our records indicate a refund for $was issued back to his Discover account and should post on his next credit card statement Our customers are very important to us
and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

June 27, Revdex.com ID#: *** *** U-Haul Reference id: *** Thank you for your concern for our customer Ms*** Johnathon M*** reached out to the customer and apologized for the error madeMrM*** also refunded $back to customer’s cardWe
apologize for any inconvenience Ms*** encountered Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

February 4, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***David A***, our Area Field Manager for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Mr*** provided. He informed our office he spoke to
Mr*** and advised him $will be removed from the Promissory Note for the cleaning fee due to our dealer not providing photos of the equipment as agreed when charging the cleaning fee. MrA*** also relayed to Mr*** the balance of the Promissory Note would need to be paid within six days or a $Service Fee would be added by our Collections DepartmentOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

Uhaul Ref#: ***Revdex.com ID#: ***This is a lie I have called Chad from Uhaul after receiving an voicemail message and email response from Revdex.com I spoke to him letting him know that I would return his call the next day since I was out state and I was driving at the time He said ok and I did call him back And I have called him several times since then I have left several messages, at least four of them trying reach him with the number he provided with that was left in my voicemail messages Two of the messages someone from Uhaul answered telling me know he was busy and he could call me back The other messages were left on his voicemail or whoever's voicemail I believe Chad is giving me the run around and not resolving the matter Nicole ***Cell###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I asked for a full refundFor all the trouble I had to go thoughThis is a email that I was sent from uhaulSaying there would be a refund of 85.47, my back says there has been not refund issuedAfter this complaint was filedCalled Adam 12-17-and he was busy stated he would call me back later in the dayI missed his call back, so I called him again and got no answer. ***All that was paid, and charged to the card was Please allow a couple days to have the account reflect accuate with the refunds. Any questions, email or give me a call back at ###-###-####Once again, sorry for the issues you have had with the rental.Thanks,*** *** ***
Regards,
*** *** ***

February 24,
*** ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Area Field Manager for our North *** Regional Office, followed up on the information Ms*** providedHe informed our office a full refund for the
rental in the amount of $was issued back to Ms***’s *** accountThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

May 2, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** David R***, our President for our Detroit Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms*** and
agreed to issue her a refund for $800, which is all payments made on the storage unit. He is also helping her through the claims process on her auctioned items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

February 25,
Revdex.com ID#: ***, ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** Office, reviewed the recent comments from Mr***She asked that we apologize for her delay in
getting the collection letters stopped but assured our office she personally spoke to our Credit Administration Department and was told, as of today, the letters would be stoppedShe also mentioned we show a $balance on his account and Mr***’s name has since been removed from our E-Alert system
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

April 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Emmett N***, our Executive Assistant for our Northwestern Pennsylvania Regional Office, followed up on the information Mr*** provided and sent him the following
email in response: ***, Please let me apologize for the inconvenience that was caused by the truck you reserved going out of service prior to your rentalThe next closest truck that size was miles away from Monroeville in North Huntington, PAI did issue you a $Reservation Guarantee on the card that you made your reservation withI will also email you a $VIP certificate that you can use when you return the truck to help you with the mileage charge and fuel that was usedThank you Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.?Dear Revdex.com Mediator,Having deliberate refused legal tender, UHaul has refused to give an honest explanation for that action but in lees than three-week an additional $has been added to a matter which has been in dispute since February 18, 2015. This disputed matter was not even acknowledged until Complaint #*** with the Revdex.com. The acknowledgement is a lie since it could have been sent earlier than assessment of an unwarranted late fee. There was never any mention of a counterfeit bill -- a bill given by an international bank and a bill that was accepted by a chain supermarket without incident.*** ***, the General Manager, has proven to be a sleaze-ball an d low-life without any regard for tact or customer relations. Since the home office has chose to do nothing after being notified of the fraudulent business practices at the Chelsea facility, it too is operating and promoting the same fraud and bad faith. Uhaul deserves to be expelled as a sanctioned and approved member of the Revdex.com. Having been victimized on more than one occasion by UHaul, the Complainant seeks only the recovery of his belongings in storage. He has no intention of paying any late fees or for any time that he does not have access to those belongings.Respectfully submitted,*** ***

July 6, Revdex.com concern #*** *** *** U-Haul Reference id # *** Thank you for your concern for our customer Ms*** I emailed Ms*** letting her know her debt with U-Haul has been satisfiedI apologized for the issue and provided her my contact
information if she needs it in the future Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

Thank you for your concern for our customer Mr***.Dear Mr ***,I am writing in regard to reference ***, and your Revdex.com claim (Claim #: ***)We apologize for the experience you had during your recent rentalWe do see that there was a significant issue with the vehicle
at the time of breakdown, and will review the situation internally to avoid any future issuesWhile we cannot compensate you for the amount that was request (as the rental did reach it's requested destination), we have determined that we can offer a resolution of $refunded to the card on file (ending in 0910), and $in VIPs for a future rental or purchase with U-HaulOnce again, we do feel that this is a fair resolution, as your vehicle did make it to its destination, and U-Haul does not normally compensate for personal expenses outside of the equipment costsIf you do have any questions, or would like to accept this offer, please contact us, either by calling ###-###-####, or by replying to this email.Thank you*** ***Customer Service Senior Agent###-###-#### EXT: ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

October 2, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Dominic C***, our President for our South Philadelphia Regional Office, reviewed Ms***’s recent comments. He informed our office Ms*** was requesting reimbursement for her movers and a month of storage, which he feels is not warranted. He mentioned he offered more than the $Reservation Guarantee fee and feels a fair resolution was already made. Please be advised our decision in the matter remains the same We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

March 4,
*** ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our President for our South *** Regional Office, followed up on the information Ms*** providedHe informed our office he contacted Ms*** and advised her of
a refund for $as an adjustment on her rentalThe refund was issued back to her *** Card account and should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

July 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer *** *** Joshua N***, our Area Field Manager for our Tampa Regional Office, followed up on the information Ms*** provided. He informed our office he has been
in contact with Ms*** via email and informed her a refund for the wrong destination fee would not be issued. Ms*** made the reservation and also signed the contract agreeing to return the equipment back to the same location or be charged Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

I need my money back for the hours I paid because of this company and pictures show time I called and filed online and their manager excuse that his phone was out of charge that why he ignore my emails which not makes senseRegards,*** ***

March 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Matt M***, our Traffic Manager for our Charlotte, NC Regional Office, followed up on the information Mr*** provided. He explained Mr*** made two
reservations in Rock Hill with a preferred pick up location for March 4th. However, the closest location was at an alternate pick up location, which we offered. Mr*** opted to decline to pick up at the alternate location and cancel the reservation. We advised Mr*** he could pick up at a different time and keep the equipment longer if that would help accommodate his needs but he declined that as well. MrM*** relayed that Mr*** was advised his reservation was never scheduled and his preferred pick up location was only a preference. Unfortunately, the closest pick up location with the available equipment was at an alternate location. Had we actually scheduled the equipment at a specific location and then did not have it available, he would have been due the $Reservation Guarantee Fee. However, this was not the case in this situation and Mr*** is not warranted a refund Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Thank you for your concern for our customer Ms***.Although we strive for 100% satisfaction when providing the requested equiopment at a preferred location, there are times we may need to schedule the pick up at an alternate locationHaving to schedule an alternate location can be due to various
reasons such as the previous customer dropping at a different location, keeping the equipment longer or equipment malfunction, just to name a fewWhen we can not schedule a pick up at the preferred location, we try and provide equipment at the nearest location possibleMs*** was provided with an extra day and extra km’s to complete her move, however, monetary reimbursement will not be issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International