Beverly Hills Weight Loss Clinics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response provided is why we filed the complaint. The regional office offered a refund of their truck, which broke down multiple times and causes us hours of delays before they had to provide us with a transload and new truckIt is a standard protocol of even a subpar company to provide a refund for such merchandise provided to a customer. We are not satisfied because shortly after the call from the office, we realized that the other refunds promised to us (ie unloader reimbursement, food/water reimbursement due to being stranded, oil reimbursement for having to put oil in their truck) were not refunded and the office refused to provide recorded promised refunds just because they refunded their extremely faulty truck. This does not include the amount of suffering our family endured in the hours of degree heat with elderly and pets that uhaul repeatedly was notified of on record during these periods of delay while we were constantly transferred and hung up on.secondly, we do not accept the response as the insurance office she is referring to very quickly denied our claim because we initialed that we were present at the transload and were ok with the service. We initialed because we were satisfied that the movers were able to get our belongings into the truck. we did not know, nor was it stated, that we had to manage professional movers that uhaul provided (we were not able to research or pick these movers) or tell them how to do their jobtherefore, it was pure negligence on uhaul for providing a poor company to us as this was an absolute necessity and not a courtesy, as well as negligence on the movers that clearly did not take care of our items despite us providing sheets and blankets. It is also noted that my husband was on site and noted the items in good condition that were unloaded and that because these all were heavy or awkward items, the movers did not let my husband handle them at allThe mover is denying all and saying it is Uhauls fault, yet uhaul is washing their hands of all responsibility because we initialed a paper. we are highly dissatisfied with this as it is only adding to the amount of suffering and time our family enduring dealing with it.Finally, because of all the trouble, we were told to contact the president, *** ***, directly and was given his information. I did so and it has been a week and ahalf with no acknowledgment or response to this matter, another clear poor business act and extremely poor customer service. We requested that someone sit and listen to the hours of phone conversations our family has endured so that uhaul step inside our shoes and realize what we went through. they then will know that a mere truck refund does not even touch what we deserve. No one has yet, even the regional Chicago office, to do that and she admitted it to me. I guess no one wants to live through what we did
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I do not accept what they say as it took almost days to get the money back,it took the words of calling the police to start action to get it and was told I was I would get it back in less than hours on the 16th of February and it took all week to get it back,it took them only hours to take it out of my account which it did not belong to the person of the name on the rental unit and what is going to stop them from doing that again to me for some one that is behindI was told I could not talk to any body other that *** *** as he was the one that caused all of this mess that could have cost me a lot of problems and head aches as it cleaned out mt account and I did not have the money to put in to live and pay my bills

Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:
***, I have read your concernIm sorry for your reservation being moved to
another location and it was not at the *** *** as you had requestedI will honor the $Reservation Guarantee for youIt will be credited to the credit card used for your rentalI will process that today and you should see the credit in 3-business daysThere will not be a refund for your entire rental as you had requestedAgain,my apologies for your reservaton being moved causing an inconvenience in your moveAny further questions,please feel free to contact me*** *** Executive Assistant U-Haul of ***@***.***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

June 5,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our President for our East Bay Regional Office, reviewed the recent comments from Mr***In an effort to bring closure, Mr*** advised our office he issued a refund for the remainder of the rental fee in the amount of $back to Mr***’* *** *** accountThe refund should post on his next credit card statement
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

February 8, Revdex.com ID#: *** U-H**l Ref#: *** Thank you for your continued concern for our customer Ms*** John L*** a Senior Customer Service Agent, reviewed Ms***’s recent comments. He called the telephone number listed for Ms*** and left a message explaining we advertise that a one-way rental qualifies for a month of free storage and then refers the customer to the storage search page. It lists all storage locations, U-Haul owned and affiliates alike side by side for comparison. MrL** relayed we expect customers to reach out to us if they have questions or concerns that are unclear. We feel our website gives a valid explanation of the offer and, therefore, monetary reimbursement is not warranted in this case We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

November 2, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, a Customer Service Manager, followed up on the information Mr*** provided He explained Mr*** states his contract was not able to be completed and for this reason we
are unable to provide a copy of the contract Mr*** was advised he will need to file a police report for fraud Once the investigation is completed by the police, Mr*** can forward the final report showing they are a victim of identity theft and his name will be removed from E-Alert, which will allow him to rent from U-Haul.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I asked for a full refundFor all the trouble I had to go thoughThis is a email that I was sent from uhaulSaying there would be a refund of 85.47, my back says there has been not refund issuedAfter this complaint was filedCalled Adam 12-17-and he was busy stated he would call me back later in the dayI missed his call back, so I called him again and got no answer. ***All that was paid, and charged to the card was Please allow a couple days to have the account reflect accuate with the refunds. Any questions, email or give me a call back at ###-###-####Once again, sorry for the issues you have had with the rental.Thanks,*** *** ***
Regards,
*** *** ***

March 2,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
Please be advised that we do provide towing if our truck experiences a mechanical breakdownGetting the truck stuck is not a mechanical issue, but driver error, therefore, the towing would not be covered by U-HaulOur GM at our U-Haul Moving and Storage at Rutledge advised our office Ms*** came to our Center the same evening the truck was retrieved from the impound lot with the original key to the truckA new key had already been cut in order to retrieve the truck that morningThe truck was checked in upon return per company policy and impound fees were addedOur GM relayed that Ms*** stated she had no problem paying the fees and wanted to know the amountA receipt was printed for her with the chargesShe did not disputed the charges, however, she was upset that the charges were applied to her credit cardShe walked out of our Center saying she would dispute the charges with her bank
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

There are (3) equipment rental guarantees from 3/31/for ReservationsThey are $per incident, which totals $Also, during the week of 1/30/2017, because of an excessive hold of $2,to our bank account from a U-Haul dealership that caused (2) overdraft fees that were $per transaction and totals $Then during the week of 2/11/to 2/18/2017, another excessive hold from a dealer for $and caused (2) more overdraft fees totaling $This is a total refund amount of $We are a small company made up of myself, (2) regular employees and a floaterWe just cannot afford to take any losses, no matter how small or large, because of incompetence at no fault of our ownWe do a lot of business with U-Haul and want to continue our relationship to achieve both our goals, to make moneyThanks very much! *** ***, **.*** *** ***###-###-####***@***

The response given is inaccurate and untrueOn two separate occasions I reserved 10xstorages and once I had arrived to claim them they were not made available to meU-haul employees advised me to keep the truck until it was resolved, as they behaved as though they didn't know what the problem wasI had not been advised of the charges for doing so under their advisement until it was returnedA truck is not storage, storage is what I reserved and never received

October 2, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Charles W*** our Executive Assistant for our Raleigh, NC Regional Office, followed up on the information Ms*** provided. He informed our office he has photos
and detailed information from the service provider that was sent out on the Road Assistance call from Ms***. During the inspection from the service provider, he confirmed the issue was customer caused by attempting to back up a loaded towdolly and not equipment failure or improper loading of the vehicle on the towdolly by our dispatching U-Haul location. MrW*** explained that decals on the tongue of the towdolly as well as information in the User’s Guide stated not to back the loaded towdolly up as damage may occur. He also relayed Ms*** was not charged for damages to the U-Haul towdolly or for the call for the service provider. However, no refund will be issued to Ms*** in light of their findings. MrW*** called Ms*** and left a message requesting a return call in order to advise her of his findings Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

June 30, Revdex.com ID#: *** *** * *** U-Haul Reference id: *** Thank you for your concern for our customer Mr*** Christopher P***, Area Field Manager, apologized for the scheduling issues and credited $to Mr***’s card for reservation guarantee
on 5/27/ Marketing Company President, Richard C***, reviewed the file and based on his findings no further compensation is warranted Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

August 18, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Riordan F*, our GM for our U-Haul of Brighton, followed up on the information Ms*** provided and sent her the following email in response:Sarah, I have tried to reach you by
phone but have been unsuccessfulI have e-mailed you a copy of your original contractThe one you were given at the time of pick upI would like to direct you to just under the fuel gauge reading to the first paragraph, in which it starts "The bank has placed a HOLD for $on your account." If you have any further questions about this please feel free to call me at ***Thank you Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Monday, June 12, Revdex.com concern #: *** U-Haul Reference id #: *** Thank you for your concern for our customer Mr*** Charles W*** ***, Marketing Executive Assistant to the President of U-Haul of Raleigh, reached out to Mr*** and apologizedMr
Watson offered to refund the furniture blankets and dollies due to Mr***’s concernMr*** agreed to the additional refund of $and thanked us for our callTotal refunds submitted were $+ $= $to card ending Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** UCC Associate Program Manager U-Haul International

April 26, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customers Joseph *** and Julia ***, whose name is on the rental agreement. Rosemarie O***, our Traffic Manager for our Northeastern Pennsylvania Regional Office, followed up on the
information Mr*** providedShe informed our office she issued a refund for $back to their *** accountThe refund should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

February 4, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***David A***, our Area Field Manager for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Mr*** provided. He informed our office he spoke to
Mr*** and advised him $will be removed from the Promissory Note for the cleaning fee due to our dealer not providing photos of the equipment as agreed when charging the cleaning fee. MrA*** also relayed to Mr*** the balance of the Promissory Note would need to be paid within six days or a $Service Fee would be added by our Collections DepartmentOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

Thank you for your concern for our customer Mr***.*** ***, our GM for our U-Haul Moving and Storage of ***, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and Mr*** will be going into his store for the refund.Our customers are
very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

December 9,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our President for our Southern Washington Regional Office, had previously followed up on the information Ms*** providedShe advised our office the truck Ms
*** rented was on an In-Town contract, however, she took the truck one-way to North Dakota when the wheel hub seized upMs*** was offered to transload into another truck and pay for the rental from Missoula to Bismark or U-Haul could tow the truck for them and she could have her goods unloaded into storageMs*** explained they attempted to reverse the In-Town rental and charge her for the one-way rate but Ms***’s credit card was declinedShe also relayed that Ms*** is aware she has not paid anything to U-Haul for the move and that we will not be making any type of refund
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

July 18, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Virdis M***, our GM for our U-Haul Moving and Storage at Oakwood, followed up on the information Ms*** provided. He informed our office he had no record
of a request to move the rental date. Nevertheless, a refund for $will be issued back the American Express account listed on the rental. The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International