Beverly Hills Weight Loss Clinics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response provided is why we filed the complaint. The regional office offered a refund of their truck, which broke down multiple times and causes us hours of delays before they had to provide us with a transload and new truckIt is a standard protocol of even a subpar company to provide a refund for such merchandise provided to a customer. We are not satisfied because shortly after the call from the office, we realized that the other refunds promised to us (ie unloader reimbursement, food/water reimbursement due to being stranded, oil reimbursement for having to put oil in their truck) were not refunded and the office refused to provide recorded promised refunds just because they refunded their extremely faulty truck. This does not include the amount of suffering our family endured in the hours of degree heat with elderly and pets that uhaul repeatedly was notified of on record during these periods of delay while we were constantly transferred and hung up on.secondly, we do not accept the response as the insurance office she is referring to very quickly denied our claim because we initialed that we were present at the transload and were ok with the service. We initialed because we were satisfied that the movers were able to get our belongings into the truck. we did not know, nor was it stated, that we had to manage professional movers that uhaul provided (we were not able to research or pick these movers) or tell them how to do their jobtherefore, it was pure negligence on uhaul for providing a poor company to us as this was an absolute necessity and not a courtesy, as well as negligence on the movers that clearly did not take care of our items despite us providing sheets and blankets. It is also noted that my husband was on site and noted the items in good condition that were unloaded and that because these all were heavy or awkward items, the movers did not let my husband handle them at allThe mover is denying all and saying it is Uhauls fault, yet uhaul is washing their hands of all responsibility because we initialed a paper. we are highly dissatisfied with this as it is only adding to the amount of suffering and time our family enduring dealing with it.Finally, because of all the trouble, we were told to contact the president, *** ***, directly and was given his information. I did so and it has been a week and ahalf with no acknowledgment or response to this matter, another clear poor business act and extremely poor customer service. We requested that someone sit and listen to the hours of phone conversations our family has endured so that uhaul step inside our shoes and realize what we went through. they then will know that a mere truck refund does not even touch what we deserve. No one has yet, even the regional Chicago office, to do that and she admitted it to me. I guess no one wants to live through what we did
Regards,
*** ***

August 18, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Riordan F*, our GM for our U-Haul of Brighton, followed up on the information Ms*** provided and sent her the following email in response:Sarah, I have tried to reach you by
phone but have been unsuccessfulI have e-mailed you a copy of your original contractThe one you were given at the time of pick upI would like to direct you to just under the fuel gauge reading to the first paragraph, in which it starts "The bank has placed a HOLD for $on your account." If you have any further questions about this please feel free to call me at ***Thank you Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

April 26, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customers Joseph *** and Julia ***, whose name is on the rental agreement. Rosemarie O***, our Traffic Manager for our Northeastern Pennsylvania Regional Office, followed up on the
information Mr*** providedShe informed our office she issued a refund for $back to their *** accountThe refund should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

March 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mrs***.*** ***, our Executive Assisant for our ***, GA Regional Office, followed up on the information Mrs*** provided and sent her the following email in response:Hello Ms***My name is
*** *** and I am the Executive Assistant for the Regional Office of U-Haul in ***, GA.I am in receipt of your letter to the Revdex.com and called you earlier today to discuss it with youSince I was unable to reach you, I decided to email you so you could send me a response, if you desired.The area field manager over ***s Tire and Service Center in Vidalia, GA, Chris Herrick, researched your complaint and provided the feedback I needed in order to resolve your complantHe told me that the dealership has been open since August of and the agent that took your reservation, as well as rented the truck to you and your husband, was the owner, ***When I heard that, I was deeply disappointed by the way you said you both were treated by him, especially since he usually does give customers a lot more information than he apparently gave you twoI also apologize for him not returning your phone callsI agree with you - that is very unprofessional.As far as the incorrrect address goes, it could have been corrected on the contract at the time you rented the truckDid you happen to mention that to him? Even though it should have been corrected on the actual contract, it really did not have any affect on your mileage charge in any way.*** probably assumed you had rented from U-Haul before and knew about the mileage chargesBut I did some research and saw that you have not, so both Mr*** and I agree that you should be given a full refund of your mileage charges.I will be crediting $ back to your *** ending in *** before I leave for the day.We appreciate your business and look forwarding to serving you again!Warm Regards,*** ***,Executive AssistantU-Haul Company of *** ***Mrs*** responded with the following email:Thanks I appreciate the refundActually I did not see the address until I was looking over all of the information after he told me about the mileage chargeI had spoken to customer service once I called the claims number to speak to someoneSince he never called me backShe then told me that I was charged because I told Mr*** that I lived only ten miles from the rental place and that was not true I am pleased with the outcomeThanks again!!!Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

February 23,
Revdex.com ID#: ***
U-haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our Executive Assistant for our Northern Virginia Regional Office, reviewed Ms***’s recent commentsHe assured our office there was no malicious intent done by our Traffic office or any local drop off locationsHe also acknowledged that it is U-Haul responsibility to find an alternate drop off location, which in fact is what was doneAs mentioned previously, the original drop off location had an unexpected family emergency and had to closeEvery staff member involved that Mr*** spoke to at the Regional Office relayed they had no altercations with Ms***Please be assured we wish to make our customer’s moving experience a positive one and are sorry this is not what Ms*** experiencedMr*** advised our office their decision in the matter remains the same
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

October 2, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Charles W*** our Executive Assistant for our Raleigh, NC Regional Office, followed up on the information Ms*** provided. He informed our office he has photos
and detailed information from the service provider that was sent out on the Road Assistance call from Ms***. During the inspection from the service provider, he confirmed the issue was customer caused by attempting to back up a loaded towdolly and not equipment failure or improper loading of the vehicle on the towdolly by our dispatching U-Haul location. MrW*** explained that decals on the tongue of the towdolly as well as information in the User’s Guide stated not to back the loaded towdolly up as damage may occur. He also relayed Ms*** was not charged for damages to the U-Haul towdolly or for the call for the service provider. However, no refund will be issued to Ms*** in light of their findings. MrW*** called Ms*** and left a message requesting a return call in order to advise her of his findings Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

March 6, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Matthew N***, our President for our Northern Arizona Regional Office, followed up on the information Ms*** provided. He informed our office he addressed the
situation with all involved to prevent it from happening again. He also stated Ms*** will no longer receive call backs on a consistent basis Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com,I'm very much displeased with the response from the U-Haul companyYes, I was contacted by the manager which was the person that played a role in damaging my vehicleHis apology was not sincere because if he was truly sorry he would had apologized the day of the offense when I voiced my displeasureI decline the insurance coverage because I was told when inquiring about it, it was for the truck and trailer not my personal propertyIf I had known it was for my protection I definitely would have purchased it for the duration of the moveI DO NOT and WILL NOT accept a circumstantial apology!!!The U-Haul company didn't even address the other issue of being in a position where my vehicle could have been damaged, not to mention the injuries I would have sustained personallyThe incident that happed in the Virginia Beach location was similar to the Neptune Beach, FL incidentNO APOLOGY was given!!! I find this very disheartening and unacceptableA reputable company such as U-Haul, in my opinion should offer more than a statement blaming a consumer for not purchasing their insurance.Additionally, I have reached out to their Insurance Company ***Seems like they both have one thing in common; unprofessionalismI submitted the required documents for an arbitration hearing and I am impatiently awaiting a response from *** InsuranceI am active duty military and I have more important things to do with my time, such as PROTECT OUR COUNTRY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I do not accept what they say as it took almost days to get the money back,it took the words of calling the police to start action to get it and was told I was I would get it back in less than hours on the 16th of February and it took all week to get it back,it took them only hours to take it out of my account which it did not belong to the person of the name on the rental unit and what is going to stop them from doing that again to me for some one that is behindI was told I could not talk to any body other that *** *** as he was the one that caused all of this mess that could have cost me a lot of problems and head aches as it cleaned out mt account and I did not have the money to put in to live and pay my bills

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

August 8, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.RepWest Insurance Company, our insurance carrier, followed up on the information Ms*** provided. They informed our office they received Ms***’s documentation and
reviewed her rental with all involved. Our U-Haul Dealer who rented Ms*** the U-Haul trailer relayed Ms*** asked how to hook up the trailer because she knew she had to remove the trailer and was worried about hooking it back up properly. Our Dealer said he spent quite a bit of time going over the procedure with her and was positive the trailer was properly hooked up when she left the lot. RepWest concluded they found no liability on U-Haul and moved forward with a denial on the claim. They also advised me they plan to contact Ms*** again and explain the arbitration process if she wishes to pursue her claim.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Thank you for your concern for our customer Mr***.*** ***, our GM for our U-Haul Moving and Storage of ***, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and Mr*** will be going into his store for the refund.Our customers are
very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

There are (3) equipment rental guarantees from 3/31/for ReservationsThey are $per incident, which totals $Also, during the week of 1/30/2017, because of an excessive hold of $2,to our bank account from a U-Haul dealership that caused (2) overdraft fees that were $per transaction and totals $Then during the week of 2/11/to 2/18/2017, another excessive hold from a dealer for $and caused (2) more overdraft fees totaling $This is a total refund amount of $We are a small company made up of myself, (2) regular employees and a floaterWe just cannot afford to take any losses, no matter how small or large, because of incompetence at no fault of our ownWe do a lot of business with U-Haul and want to continue our relationship to achieve both our goals, to make moneyThanks very much! *** ***, **.*** *** ***###-###-####***@***

September 6, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***. Rocc B***, our President for our Chicago South and SW Suburbs Regional Office, reviewed Mr***’s recent commentsHe asked we relay his apology and explain his decision in the matter remains the sameHe also stated he was still willing to issue the $Reservation Guarantee Fee, which has since been doneMr*** should receive the check within the next business days. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

The response given is inaccurate and untrueOn two separate occasions I reserved 10xstorages and once I had arrived to claim them they were not made available to meU-haul employees advised me to keep the truck until it was resolved, as they behaved as though they didn't know what the problem wasI had not been advised of the charges for doing so under their advisement until it was returnedA truck is not storage, storage is what I reserved and never received

August 30, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Ms***.Lance L***, our GM for our U-Haul Moving and Storage at VCU, reviewed Ms***’s recent commentsHe informed our office he left her a message that he will cancel the Promissory Note for the balance of the rental chargesHe also relayed she could receive one-month free storageMrL*** stated he would send Ms*** an email advising her of the same.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

November 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Richmond Regional Office, followed up on the information Ms*** provided and sent the following email in response:
Dear Ms***, Thank you for taking the time to contact usI have discussed your issues with our Traffic Manager and with the Area Field Manager that oversees the dealer where you picked up your equipmentI apologize for any confusion regarding your rental rate that you were charged and any inconvenience this may have caused youAfter researching your reservation, we have credited your credit card that was used to make your reservation in the amount of $Again, I am sorryIf I can be of further assistance, please feel free to contact us
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

November 2, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, a Customer Service Manager, followed up on the information Mr*** provided He explained Mr*** states his contract was not able to be completed and for this reason we
are unable to provide a copy of the contract Mr*** was advised he will need to file a police report for fraud Once the investigation is completed by the police, Mr*** can forward the final report showing they are a victim of identity theft and his name will be removed from E-Alert, which will allow him to rent from U-Haul.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

July 18, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Virdis M***, our GM for our U-Haul Moving and Storage at Oakwood, followed up on the information Ms*** provided. He informed our office he had no record
of a request to move the rental date. Nevertheless, a refund for $will be issued back the American Express account listed on the rental. The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

February 8, Revdex.com ID#: *** U-H**l Ref#: *** Thank you for your continued concern for our customer Ms*** John L*** a Senior Customer Service Agent, reviewed Ms***’s recent comments. He called the telephone number listed for Ms*** and left a message explaining we advertise that a one-way rental qualifies for a month of free storage and then refers the customer to the storage search page. It lists all storage locations, U-Haul owned and affiliates alike side by side for comparison. MrL** relayed we expect customers to reach out to us if they have questions or concerns that are unclear. We feel our website gives a valid explanation of the offer and, therefore, monetary reimbursement is not warranted in this case We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International