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September 13, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***.Jarrett W***, our GM for our U-Haul Moving and Storage at Airport, followed up on the information Mr*** providedHe informed our office he assisted Mr*** when he came
into the storeMr*** stated he needed to go to Lebanon, VAMrW*** explained he did not have a truck that could be rented one-way at that time but had an in-town truckHe doubled the mileage and gave him an estimate for the mileage and the truck and that the truck needed to be returned to his locationPlease be advised that in-town rental trucks are locally owned by that specific U-Haul Center and are never rented one-wayMrW*** advised Mr*** if he did not return the truck he would be responsible for a wrong destination chargeMr*** signed the contract agreeing to return the truck to the Roanoke locationMrW*** also told Mr*** he could contact our Traffic Department to see if they had a one-way truck but Mr*** again agreed to return the in-town truck he was renting from MrW***Because Mr*** did not return the truck, a fee for wrong destination was applied to his rental and is not refundableMr*** was well aware he needed to return the truck or be charged extra fees and still chose to drop the truck in LebanonA refund will not be issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

February 2, Revdex.com ID#: U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Steven Sc*** our Area Field Manager for our West Central *** Regional Office, followed up on the information MrJ*** provided and sent him the following
email in response: *** I am sorry about the situationI have refunded the to your credit cardWe did show the day hours, we where closed Sunday and a mistake was made checking it in with one daySteve S*** District Certifier Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

UHAUL has not made any direct contact with me they tell the traffic dispatch they will call me and the dispatcher witnessed Brian stay in my account for an hour and he never called me

November 28, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Ms***. Jason I***, our Executive Assistant for our North Philadelphia Regional Office, reviewed Ms***’s recent commentsHe informed our office he spoke to Ms*** on or about November 21st and was able to reach an amicable resolutionHe processed a refund check for $1,She should receive the check soon if not already. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul International

August 16, 2017Revdex.com ID#: ***U-Haul Ref#: ***We are in receipt of Mr***’s concernsHowever, this does not appear to involve U-HaulUnless Mr*** has a receipt showing where U-Haul provided this service to ship his typewriter, I believe his objection needs to be forwarded to the
shipping company he used.Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International Tell us why here

Date Sent: 1/14/12:00:AMJanuary 14, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***Steve L*** our President for or Saint Louis Regional Office, followed up on the information Mr*** provided and sent him the following email in
response:Dear Ms***,I received a copy of the letter you sent to the Revdex.com regarding your recent U-Haul rentalIt concerns me when good customers like yourself report problemsI pulled up your rental documentsI see where you made your Reservation yourself, on our website, where the rates show the 10' truck rents for $plus $1.19/mileI also see your Rental Agreement from the time of dispatch that also shows the rate of $plus $1.19/mileThis is the rate you agreed to at the time of reservation, and again in person at the rental counter when you signed the AgreementI'm not sure how our rates became unclear to you so I looked into it furtherI see that when you picked up the truck you estimated a total of miles would be drivenUpon return, you actually drove milesThe additional miles are what brought up the total from the estimateThere was no error, and you were not overcharged.I have attached a file for you with the following:Page is a shot from our website's Reservation screen clearly showing the rates for customers so they can select and plan accordingly.Page is a printout of the reservation you made onlineA similar confirmation email was sent to you when you completed the Reservation.Page is a copy of your signed Rental Agreement at the time you picked the truck up, with estimated rental charges, based upon the miles you told us.Page shows the actual charges at the time of return (* note the difference is in the actual miles driven vs estimated).I do understand that families are on a budget when they move and we always strive to give the best possible rates to our customersI'm sorry your rental charges exceeded what you expectedWe do offer a lower mileage rate (.79/mile) on Sunday thru ThursdayWe also have new Cargo Vans that rent for $with only a .59/mile days a weekMaybe one of these options will serve you better next time.Thank you for taking the time to make me aware of an opportunity.Steve L***U-Haul Coof StLouisOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

February 28, Revdex.com ID#: *** U-H-Haul Ref#: *** Thank you for your concern for our customer Ms*** Jesse N***, our President for our South *** Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
Mrs/Miss***, I do apologize for the incident that happened concerning your storage unitI further apologize for RepWest not making contact with youI have noted your claim stating that you wish to be called by the adjusterI have as well written off the late fees as well as the rent for the months you have been dealing with thisIs there anything in the room you are continuing to need storage for or are you needing to dispose of all the goods in the unit? The reason I ask is if there are goods you are still needing to store I'd like to get you into a different unit so your goods your wishing to keep are not stored with goods you do not wish to keepPlease let me know how I can help youJesse Neill Marketing Company President U-Haul Company S*** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

December 11, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mrs*** Ivy O***, our Executive Assistant for our NW Chicago Suburbs Regional Office, reviewed Mrs***’s recent comments and sent her the following email in response:***, We are very sorry for your loss, and understand the urgency for you to get to NashvilleThe Area Field Manager charged for only additional days instead of the that the equipment was overdueThe mileage charge was for the additional mileage the equipment wentWe understand the emergency, but will not be able to reduce the cost of the rental any furtherSincerely, Ivy O*** Executive Assistant U-Haul Company of Northwest Chicago Suburbs We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

Jerry L*** is who I spoke with to question why he denied my $guarantee and he advised me of the same thing - that because I would not drive to two far off locations to pick up the equipment, I did not have a valid claim to their $guaranteeThis is unacceptable and terrible business practicesNo one from UHaul ever called me to set up my reservationHow was I to set a reservation at an agreed upon location when no one would call me? I repeatedly called and was denied the opportunity to set something up, with instructions to wait to hear from the local regional officeThe day before my move I still have no call and have to call this regional office myselfI am told that I am going to have to drive hours round trip (to two different locations) to get the equipment I'd ordered and a half weeks priorThis is unacceptable and unreasonableTo say that I was not willing to travel is a statementI made a new reservation and traveled an hour to pick up a truckHowever expecting customers to drive hours to get reserved equipment then say they are at fault for not keeping the "reservation" is preposterousWith the level of customer service and support UHaul has shown, I am not at all surprised by this lack of professionalism at the managerial level and the denial of my claimI will be sure to share my negative UHaul experience with everyone I know and warn them against using this company in the future

December 22, 2015Revdex.com ID#: ***U-Haul Ref#: 1***Thank you for your concern for our customer Ms***Steven D***, our Field Manager for our West Houston Regional Office, followed up on the information Ms*** provided He informed our office he spoke to Ms*** and advised her he
had processed a refund for $back to her Master Card account The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***E*** ***U-Haul International

March 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs*** Billy Canizales, our GM for our U-Haul Moving and Storage of Fullerton, followed up on the information Mrs*** provided and sent the following email in
response: Dear Ms***, Our commitment to provide our customers with a better product at the lowest cost with the best service has enabled us to stay in business this long. Unfortunately, we occasionally fall short of our goal to provide the quality of service our customers deserve, as was the case in your most recent rental. Firstly, I'd like to apologize for the experience you had during your rentalAfter reviewing the incident, contract #*** will be reimbursed to you in the amount of $383.17. I believe this is more than fair compensationPlease accept my sincere apologies. I look forward to serving you in the future Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

November 4, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our Executive Assistant for our Pittsburgh Regional Office, reviewed Mr***’s recent comments Please be assured we do not want any of our customers to be delayed When we do not meet the time that was scheduled, we have a program in place to refund $for the Reservation Guarantee, which was refunded because we were in fact minutes late in providing Mr*** with a truck Mr*** explained that the resolution to this complaint is based on a review of the information provided by all parties involved and the documentation available He added that we take the loss of a customer very seriously especially repeat customers and we regret if Mr*** chooses not to use the U-Haul Company again, however, we stand by our decision.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

January 18, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***Bill B*** our GM for our U-Haul Moving and Storage at *** followed up on the information Mr*** *rovided He informed our office he contacted Mr*** and issued a refund for
$back to his *** Card account on January 14th The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

October 2, Revdex.com ID#: ***, *** U-Haul Ref#: *** Thank you again for forwarding Ms***’ recent comments to our office Michael H***, our Traffic Manager for our Eastern Florida Regional Office, relayed Ms*** has been refunded a total of $and the check was mailed on September 22nd, which can take business days to receive Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

April 8, Revdex.com ID#: *** Revdex.com ID#: *** Thank you for your concern for our customer Mr*** Debra H***, our Executive Assistant for our Southern Georgia Regional Office, followed up on the information Mr*** provided. Please be advised we do not charge
a daily rate on one-way rentals. A one-way rental is a flat fee that allows a set amount of days and miles to get to their destination. Our days and miles allowed are generous to allow for packing, loading and then unloading as well as allow for unexpected delays or detours along the way. MsH*** mentioned the trucks on the lot of our U-Haul location may have already had previous reservations. MsH*** assured our office the information Mr*** provided regarding the rude behavior he experienced will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. A refund for $has been issued to Mr***’s *** Card account as an adjustment on his rental. The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

September 6, 2017 Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Robyn D***, Senior Staff for our Metro DC Regional Office, followed up on the information Ms*** provided and sent her the following email in response:***, This Robyn D***,
senior clerk of Metro D.Creaching out to you againI've read the letter you sent to Revdex.comI will reach out to the AFM of the dealer you picked up from in regards to, your request of the full rental being compensatedI do apologize for the inconvenience this has caused, and look forward to coming up with a resolution as soon as possible. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

August 23, 2017 Revdex.com ID#: ***U-Haul *** Thank you for your concern for our customer Mr***. Ashley M***, from Moving Help, followed up on the information Mr*** provided and sent him the following email in response:Dear ***, We apologize for the inconvenience you have
experienced in not receiving resolution on your case with Stop LaborUnfortunately, the payment code was released to the m***rs for payment on 6/29/(***)Unfortunately, once the payment code is given to the Moving Helper, it is out of MovingHelp.com’s handsAs you know, MovingHelp.com is a neutral venue, whereby we bring the consumer and the Moving Helper togetherEach Moving Helper in our marketplace is an independent labor provider and is solely responsible for their customer satisfaction and level of serviceFor the Resolution Case, once a case is closed, marked resolved, or unresolved, it cannot be reopenedYou still have the right to pursue the Moving Helper directly or through the appropriate legal channelsShould you need any of the information in the Resolution Center, you may log into your Customer account to review the caseI have included all of the Moving Helper's contact information belowMoving Helper contact info: Stop Labor, Edwin L***, ***, *** ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

October 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Amelia R***, our Executive Assistant for our NW Colorado Regional Office, reviewed Ms***’s recent comments. She informed our office she has left two separate messages on Ms***’s voice mail requesting a call back. She reiterated that Chris O***, our Area Field Manager at the same Regional Office, spoke with Ms***’s bank and had the account fixed. MsR*** would like to speak to Ms*** to discuss why she is still out $and any other concerns she has. She hopes to hear back soon and can be reached at ###-###-#### We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

September 28, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Jacqueline S***, our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms*** provided. She informed our office
she has left three separate messages for Ms*** requesting a call back in order to reach an amicable agreement. She hopes to hear back soon if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International