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August 14, 2017 Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Jake K***, our Area Field Manager for our Western Michigan Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and explained
our dealer was experiencing health issues and instead of doing nothing, he asked Mr*** to come to his home to sign the contractMrK*** relayed that Mr*** told him everything with his move went wellOther than the $Reservation Guarantee Fee that was issued to Mr***, no further reimbursement will be issuedPlease be assured we do not make a practice of asking a customer to go to a dealer’s home to sign a contract, however, in this case, the dealer thought he was helping our customerMrK*** mentioned as a side note, our dealer was moving his location down town and his sister would be handling the rentals for U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

November 7,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Tidwater Regional Office located in Portsmouth, VA, followed up on the information Mr*** provided and sent him the following email
in response:
Dear Mr***, Our office received your objection from the Revdex.com regarding your recent rental from our companyPlease accept our apology that we were unable to fill your reservation with the size of equipment you requestedIt is unfortunate that a previous customer did not return equipment as scheduled, but that was out of our control and we did our best to find the best equipment available to meet your needsI issued our $Reservation Guarantee to the credit card that was used when making the reservation and we sincerely apologize for any inconvenience this has causedIn addition, I have issued a $VIP coupon that you can use for propane, storage, boxes, etc at any of our U-Haul moving locationsYou should receive emails reflecting the credit issued and the VIP couponThank you for giving us the opportunity to review and address your concernsSincerely, *** *** *** Executive Assistant
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

September 13, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***.Jarrett W***, our GM for our U-Haul Moving and Storage at Airport, followed up on the information Mr*** providedHe informed our office he assisted Mr*** when he came
into the storeMr*** stated he needed to go to Lebanon, VAMrW*** explained he did not have a truck that could be rented one-way at that time but had an in-town truckHe doubled the mileage and gave him an estimate for the mileage and the truck and that the truck needed to be returned to his locationPlease be advised that in-town rental trucks are locally owned by that specific U-Haul Center and are never rented one-wayMrW*** advised Mr*** if he did not return the truck he would be responsible for a wrong destination chargeMr*** signed the contract agreeing to return the truck to the Roanoke locationMrW*** also told Mr*** he could contact our Traffic Department to see if they had a one-way truck but Mr*** again agreed to return the in-town truck he was renting from MrW***Because Mr*** did not return the truck, a fee for wrong destination was applied to his rental and is not refundableMr*** was well aware he needed to return the truck or be charged extra fees and still chose to drop the truck in LebanonA refund will not be issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

August 23, 2017 Revdex.com ID#: ***U-Haul *** Thank you for your concern for our customer Mr***. Ashley M***, from Moving Help, followed up on the information Mr*** provided and sent him the following email in response:Dear ***, We apologize for the inconvenience you have
experienced in not receiving resolution on your case with Stop LaborUnfortunately, the payment code was released to the m***rs for payment on 6/29/(***)Unfortunately, once the payment code is given to the Moving Helper, it is out of MovingHelp.com’s handsAs you know, MovingHelp.com is a neutral venue, whereby we bring the consumer and the Moving Helper togetherEach Moving Helper in our marketplace is an independent labor provider and is solely responsible for their customer satisfaction and level of serviceFor the Resolution Case, once a case is closed, marked resolved, or unresolved, it cannot be reopenedYou still have the right to pursue the Moving Helper directly or through the appropriate legal channelsShould you need any of the information in the Resolution Center, you may log into your Customer account to review the caseI have included all of the Moving Helper's contact information belowMoving Helper contact info: Stop Labor, Edwin L***, ***, *** ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Amelia R***, our Executive Assistant for our NW Colorado Regional Office, reviewed Ms***’s recent comments. She informed our office she has left two separate messages on Ms***’s voice mail requesting a call back. She reiterated that Chris O***, our Area Field Manager at the same Regional Office, spoke with Ms***’s bank and had the account fixed. MsR*** would like to speak to Ms*** to discuss why she is still out $and any other concerns she has. She hopes to hear back soon and can be reached at ###-###-#### We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

December 11, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mrs*** Ivy O***, our Executive Assistant for our NW Chicago Suburbs Regional Office, reviewed Mrs***’s recent comments and sent her the following email in response:***, We are very sorry for your loss, and understand the urgency for you to get to NashvilleThe Area Field Manager charged for only additional days instead of the that the equipment was overdueThe mileage charge was for the additional mileage the equipment wentWe understand the emergency, but will not be able to reduce the cost of the rental any furtherSincerely, Ivy O*** Executive Assistant U-Haul Company of Northwest Chicago Suburbs We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

Date Sent: 1/14/12:00:AMJanuary 14, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***Steve L*** our President for or Saint Louis Regional Office, followed up on the information Mr*** provided and sent him the following email in
response:Dear Ms***,I received a copy of the letter you sent to the Revdex.com regarding your recent U-Haul rentalIt concerns me when good customers like yourself report problemsI pulled up your rental documentsI see where you made your Reservation yourself, on our website, where the rates show the 10' truck rents for $plus $1.19/mileI also see your Rental Agreement from the time of dispatch that also shows the rate of $plus $1.19/mileThis is the rate you agreed to at the time of reservation, and again in person at the rental counter when you signed the AgreementI'm not sure how our rates became unclear to you so I looked into it furtherI see that when you picked up the truck you estimated a total of miles would be drivenUpon return, you actually drove milesThe additional miles are what brought up the total from the estimateThere was no error, and you were not overcharged.I have attached a file for you with the following:Page is a shot from our website's Reservation screen clearly showing the rates for customers so they can select and plan accordingly.Page is a printout of the reservation you made onlineA similar confirmation email was sent to you when you completed the Reservation.Page is a copy of your signed Rental Agreement at the time you picked the truck up, with estimated rental charges, based upon the miles you told us.Page shows the actual charges at the time of return (* note the difference is in the actual miles driven vs estimated).I do understand that families are on a budget when they move and we always strive to give the best possible rates to our customersI'm sorry your rental charges exceeded what you expectedWe do offer a lower mileage rate (.79/mile) on Sunday thru ThursdayWe also have new Cargo Vans that rent for $with only a .59/mile days a weekMaybe one of these options will serve you better next time.Thank you for taking the time to make me aware of an opportunity.Steve L***U-Haul Coof StLouisOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

July 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer *** *** Joshua N***, our Area Field Manager for our Tampa Regional Office, followed up on the information Ms*** provided. He informed our office he has been
in contact with Ms*** via email and informed her a refund for the wrong destination fee would not be issued. Ms*** made the reservation and also signed the contract agreeing to return the equipment back to the same location or be charged Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Thank you for your concern for our customer Ms***.Although we strive for 100% satisfaction when providing the requested equiopment at a preferred location, there are times we may need to schedule the pick up at an alternate locationHaving to schedule an alternate location can be due to various
reasons such as the previous customer dropping at a different location, keeping the equipment longer or equipment malfunction, just to name a fewWhen we can not schedule a pick up at the preferred location, we try and provide equipment at the nearest location possibleMs*** was provided with an extra day and extra km’s to complete her move, however, monetary reimbursement will not be issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

November 28, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Ms***. Jason I***, our Executive Assistant for our North Philadelphia Regional Office, reviewed Ms***’s recent commentsHe informed our office he spoke to Ms*** on or about November 21st and was able to reach an amicable resolutionHe processed a refund check for $1,She should receive the check soon if not already. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul International

Thank you for your concern for our customer Mr***.Dear Mr ***,I am writing in regard to reference ***, and your Revdex.com claim (Claim #: ***)We apologize for the experience you had during your recent rentalWe do see that there was a significant issue with the vehicle
at the time of breakdown, and will review the situation internally to avoid any future issuesWhile we cannot compensate you for the amount that was request (as the rental did reach it's requested destination), we have determined that we can offer a resolution of $refunded to the card on file (ending in 0910), and $in VIPs for a future rental or purchase with U-HaulOnce again, we do feel that this is a fair resolution, as your vehicle did make it to its destination, and U-Haul does not normally compensate for personal expenses outside of the equipment costsIf you do have any questions, or would like to accept this offer, please contact us, either by calling ###-###-####, or by replying to this email.Thank you*** ***Customer Service Senior Agent###-###-#### EXT: ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

September 6, 2017 Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Robyn D***, Senior Staff for our Metro DC Regional Office, followed up on the information Ms*** provided and sent her the following email in response:***, This Robyn D***,
senior clerk of Metro D.Creaching out to you againI've read the letter you sent to Revdex.comI will reach out to the AFM of the dealer you picked up from in regards to, your request of the full rental being compensatedI do apologize for the inconvenience this has caused, and look forward to coming up with a resolution as soon as possible. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

May 2, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** David R***, our President for our Detroit Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms*** and
agreed to issue her a refund for $800, which is all payments made on the storage unit. He is also helping her through the claims process on her auctioned items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

December 22, 2015Revdex.com ID#: ***U-Haul Ref#: 1***Thank you for your concern for our customer Ms***Steven D***, our Field Manager for our West Houston Regional Office, followed up on the information Ms*** provided He informed our office he spoke to Ms*** and advised her he
had processed a refund for $back to her Master Card account The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***E*** ***U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.?Dear Revdex.com Mediator,Having deliberate refused legal tender, UHaul has refused to give an honest explanation for that action but in lees than three-week an additional $has been added to a matter which has been in dispute since February 18, 2015. This disputed matter was not even acknowledged until Complaint #*** with the Revdex.com. The acknowledgement is a lie since it could have been sent earlier than assessment of an unwarranted late fee. There was never any mention of a counterfeit bill -- a bill given by an international bank and a bill that was accepted by a chain supermarket without incident.*** ***, the General Manager, has proven to be a sleaze-ball an d low-life without any regard for tact or customer relations. Since the home office has chose to do nothing after being notified of the fraudulent business practices at the Chelsea facility, it too is operating and promoting the same fraud and bad faith. Uhaul deserves to be expelled as a sanctioned and approved member of the Revdex.com. Having been victimized on more than one occasion by UHaul, the Complainant seeks only the recovery of his belongings in storage. He has no intention of paying any late fees or for any time that he does not have access to those belongings.Respectfully submitted,*** ***

January 18, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***Bill B*** our GM for our U-Haul Moving and Storage at *** followed up on the information Mr*** *rovided He informed our office he contacted Mr*** and issued a refund for
$back to his *** Card account on January 14th The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

March 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Matt M***, our Traffic Manager for our Charlotte, NC Regional Office, followed up on the information Mr*** provided. He explained Mr*** made two
reservations in Rock Hill with a preferred pick up location for March 4th. However, the closest location was at an alternate pick up location, which we offered. Mr*** opted to decline to pick up at the alternate location and cancel the reservation. We advised Mr*** he could pick up at a different time and keep the equipment longer if that would help accommodate his needs but he declined that as well. MrM*** relayed that Mr*** was advised his reservation was never scheduled and his preferred pick up location was only a preference. Unfortunately, the closest pick up location with the available equipment was at an alternate location. Had we actually scheduled the equipment at a specific location and then did not have it available, he would have been due the $Reservation Guarantee Fee. However, this was not the case in this situation and Mr*** is not warranted a refund Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

April 8, Revdex.com ID#: *** Revdex.com ID#: *** Thank you for your concern for our customer Mr*** Debra H***, our Executive Assistant for our Southern Georgia Regional Office, followed up on the information Mr*** provided. Please be advised we do not charge
a daily rate on one-way rentals. A one-way rental is a flat fee that allows a set amount of days and miles to get to their destination. Our days and miles allowed are generous to allow for packing, loading and then unloading as well as allow for unexpected delays or detours along the way. MsH*** mentioned the trucks on the lot of our U-Haul location may have already had previous reservations. MsH*** assured our office the information Mr*** provided regarding the rude behavior he experienced will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. A refund for $has been issued to Mr***’s *** Card account as an adjustment on his rental. The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

April 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Emmett N***, our Executive Assistant for our Northwestern Pennsylvania Regional Office, followed up on the information Mr*** provided and sent him the following
email in response: ***, Please let me apologize for the inconvenience that was caused by the truck you reserved going out of service prior to your rentalThe next closest truck that size was miles away from Monroeville in North Huntington, PAI did issue you a $Reservation Guarantee on the card that you made your reservation withI will also email you a $VIP certificate that you can use when you return the truck to help you with the mileage charge and fuel that was usedThank you Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here