Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response indicated there was debt owed and that was not the issue. During my conversation with U-Haul there was a argument between a customer and employee which could be a racial issue. I would like to have a copy of the complaint. there are two sides to every story and I would like to know both. My issue is that I am being attacked without just cause. I could understand if the other party was not allowed to drive, or be in a U-Haul store. I would abide by that request. Punishing me and anyone associated with me for the rest of my life doesn't sit well with me.
Regards,
[redacted]
January 19, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Tom B[redacted], or President for our North Orlando Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to the...
claims adjuster at RepWest Insurance Company and was advised Ms. [redacted] was asked for supporting documents for further research and resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Palmisano Executive Assistant U-Haul International
October 19, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Please be advised the name listed on the rental agreement is [redacted].The User’s Guide for the Auto Transport Ms. [redacted] was provided advises our customer "Before...
loading your vehicle-in-tow on the trailer, make sure the Auto Transport Trailer is securely attached to your tow vehicle. Turn the coupler handwheel clockwise…" RepWest Insurance Company advised our office that their investigation reveals the customer called in to say they were going to load the towed vehicle into the Auto Transport and it separated from the ball. She also stated she drove 10 minutes with the trailer to the towed vehicle location. This was done without incident. Based on RepWest’s investigation, U-Haul is not liable and the claim remains closed. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he left a message for Ms. [redacted] explaining...
he issued her a refund for $25 back to her Visa account. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 10, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Maxim L[redacted], our Field manager for our Northern Arizona Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he has left several...
messages leaving both his business number and cell phone number requesting a call back to personally discuss her concerns and reach a resolution. He hopes to hear back soon. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 28, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mr. and Mrs. [redacted]. Johnathon M[redacted], our President for our San Antonio West Regional Office, reviewed Mr. [redacted] recent comments. He advised our office he didn’t see any new evidence to change his decision in the matter. He reiterated Mr. [redacted] was informed he would need to have his driveshaft disconnected in order to tow their vehicle on the Tow Dolly. However, if Mr. and Mrs. [redacted] wish to file a damage claim, they can contact RepWest Insurance Company at ###-###-####. A phone report will be taken and then an adjuster will follow up with them to investigate further. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
The response given to me from the business is ridiculous. Yes, I was presented with options, however, none of them were suitable. Again, two days prior I was confirmed with a 14' moving truck at my Carbondale location. The trailer option wasn't suitable because my vehicle wouldn't have been able to tow it and therefore I wouldn't have been able to pick it up on Wednesday. So, if I had accepted the trailer option I would be in the same situation, since I there was no Uhaul truck to pick up the trailer in Glenwood. Dotsero is an hour away from Carbondale and I had to work on the day I was picking up the truck, which is the reason I confirmed a 4pm pickup on Tuesday as I was picking it up on my the way home from work. Dotsero would have been one hour and thirty minutes from my place of employment and wouldn't have been possible to pick up on the day I had reserved a truck. Yes, I was given a 26' truck and that jeopardized my safety. As the store manager/owner at Sunburst said to me when I returned it, "I wouldn't feel safe on that truck, actually I don't feel safe in any Uhaul truck". I pulled into my driveway with the 26' truck and immediately contacted the store due to my safety concerns. So, yes, I was presented with options, but none of them were reasonable. How far is one supposed to travel to pick up a truck they reserved at their "preferred location"? How much should I jeopardize my own safety? How much is acceptable on behalf of this business sending people all over the place to pick up trucks that aren't the size that are reserved in the first place?
November 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#[redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul Moving and Storage at Broward Blvd., followed up on the information Mr. L[redacted] provided and sent him the following email in response:Mr. [redacted] if you look...
at you contract is clealy states that you were returning the following day as I informed you before there will be no refunds on milage you said you were calling your creditcard company to disput the transaction.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
September 8, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].Carol E[redacted], our Traffic Manager for our Northern New Mexico Regional Office, followed up on the information Mrs. [redacted] provided and sent her the following email in...
response:Good morning, I received your concern in regards to the truck that was stolen in Albuquerque, NM. I would like to extend an apology for the problems that occurred with this rental. I am going to refund you the rental amount of $220.00 for the 26 foot truck that was picked up in Albuquerque to transport the rest of your belonging home. If you have any questions please feel free to contact me at the number listed below.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
May 26, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Stacey M[redacted], our Executive Assistant for our Oceanside Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] did not...
have Safestor Protection, however, in the interest of customer good faith, her office authorized a refund for $500 through [redacted] Insurance Company. After the issue was discussed further with our Regional President, they opted to increase the refund to $750 as a goodwill gesture and a final resolution. A message was left for Ms. [redacted] requesting a return call yesterday. They hope to hear back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 16, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is actually on the rental contract.
[redacted], our Executive Assistant for our [redacted] Regional Office, followed...
up on the information Mr. [redacted] provided. She informed our office Ms. [redacted] was given a $35 discount at the time of rental and then a $25 VIP Certificate because the air conditioner was not blowing cold air. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
Ms. [redacted] spoke to Ms. [redacted] recently and advised her of a refund for $110.32 as a final resolution. The refund should post on her next [redacted] credit card statement.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
May 4, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Western North Carolina Regional Office, followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted] was contacted...
and advised of a refund for $179.07 back to her Visa account. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 9[redacted] [redacted] Thank you for your concern for our customer [redacted]. [redacted], our President for our Utah Regional Office, followed up on the information [redacted] provided. He informed our office he spoke to [redacted] and addressed his...
concerns. They were able to reach an amicable resolution for a refund of the extra charges [redacted] incurred. [redacted] also relayed he would continue to be a future U-Haul customer. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, [redacted] Executive Assistant U-Haul International
April 30, 2015Thank you for your concern for our customer Ms. [redacted].[redacted], Senior Staff for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms. [redacted] and advised her of a refund for the overcharge of...
fuel. She should receive the check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 26, 2016 Revdex.com ID#: [redacted] U-Haul ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Tristan D[redacted], our Executive Assistant for our Central North Carolina Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office, in an effort to promote customer good faith, a refund for the remaining balance of $250.12 for local delivery and storage services rendered was issued to Mr. [redacted]. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Attached is information provided by RepWest Insurance Company in regards to Mr. [redacted]’s concerns with his storage unit. If he has other concerns, he should direct...
them to RepWest. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 9, 2016 Revdex.com ID#: 1206027 U-Haul Ref#: 11686082 Thank you for your concern for our customer Mr. [redacted]. Benjamin Shock, our Traffic Manager for our North Shore Chicago Regional office, followed up on the information Ms. [redacted] provided and sent him the following email in...
response and also hopes to hear back soon if not already: 'Tasneem, sorry to hear about the issues you had, what can I do to help?' Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 22, 2014
Revdex.com ID# [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
I apologize for my error is stating the U-Haul location in question is an independent businessman when in fact it is a U-Haul owned location. [redacted], our Executive Assistant for our Illinois Regional Office, sent the following email to Ms. [redacted]:
Good monring [redacted], I have spoken with my Marketing Co President [redacted], he stated because [redacted] was doing this as a side business and not on the clock at U-Haul, it is 100% his financial responsibility. U-Haul does not move customers , all movers are outside entity. I do apologize but it is his responsibility. Thank you [redacted]
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I had to go to another city to another UHaul location to have the things fixed. But I had to waste half my Saturday.Plus the plastic part they broke on the car was not fixed because we need to order that from Honda
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response indicated there was debt owed and that was not the issue. During my conversation with U-Haul there was a argument between a customer and employee which could be a racial issue. I would like to have a copy of the complaint. there are two sides to every story and I would like to know both. My issue is that I am being attacked without just cause. I could understand if the other party was not allowed to drive, or be in a U-Haul store. I would abide by that request. Punishing me and anyone associated with me for the rest of my life doesn't sit well with me.
Regards,
[redacted]
January 19, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Tom B[redacted], or President for our North Orlando Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to the...
claims adjuster at RepWest Insurance Company and was advised Ms. [redacted] was asked for supporting documents for further research and resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Palmisano Executive Assistant U-Haul International
October 19, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted]. Please be advised the name listed on the rental agreement is [redacted].The User’s Guide for the Auto Transport Ms. [redacted] was provided advises our customer "Before...
loading your vehicle-in-tow on the trailer, make sure the Auto Transport Trailer is securely attached to your tow vehicle. Turn the coupler handwheel clockwise…" RepWest Insurance Company advised our office that their investigation reveals the customer called in to say they were going to load the towed vehicle into the Auto Transport and it separated from the ball. She also stated she drove 10 minutes with the trailer to the towed vehicle location. This was done without incident. Based on RepWest’s investigation, U-Haul is not liable and the claim remains closed. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he left a message for Ms. [redacted] explaining...
he issued her a refund for $25 back to her Visa account. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 10, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Maxim L[redacted], our Field manager for our Northern Arizona Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he has left several...
messages leaving both his business number and cell phone number requesting a call back to personally discuss her concerns and reach a resolution. He hopes to hear back soon. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 28, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mr. and Mrs. [redacted]. Johnathon M[redacted], our President for our San Antonio West Regional Office, reviewed Mr. [redacted] recent comments. He advised our office he didn’t see any new evidence to change his decision in the matter. He reiterated Mr. [redacted] was informed he would need to have his driveshaft disconnected in order to tow their vehicle on the Tow Dolly. However, if Mr. and Mrs. [redacted] wish to file a damage claim, they can contact RepWest Insurance Company at ###-###-####. A phone report will be taken and then an adjuster will follow up with them to investigate further. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
The response given to me from the business is ridiculous. Yes, I was presented with options, however, none of them were suitable. Again, two days prior I was confirmed with a 14' moving truck at my Carbondale location. The trailer option wasn't suitable because my vehicle wouldn't have been able to tow it and therefore I wouldn't have been able to pick it up on Wednesday. So, if I had accepted the trailer option I would be in the same situation, since I there was no Uhaul truck to pick up the trailer in Glenwood. Dotsero is an hour away from Carbondale and I had to work on the day I was picking up the truck, which is the reason I confirmed a 4pm pickup on Tuesday as I was picking it up on my the way home from work. Dotsero would have been one hour and thirty minutes from my place of employment and wouldn't have been possible to pick up on the day I had reserved a truck. Yes, I was given a 26' truck and that jeopardized my safety. As the store manager/owner at Sunburst said to me when I returned it, "I wouldn't feel safe on that truck, actually I don't feel safe in any Uhaul truck". I pulled into my driveway with the 26' truck and immediately contacted the store due to my safety concerns. So, yes, I was presented with options, but none of them were reasonable. How far is one supposed to travel to pick up a truck they reserved at their "preferred location"? How much should I jeopardize my own safety? How much is acceptable on behalf of this business sending people all over the place to pick up trucks that aren't the size that are reserved in the first place?
November 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#[redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul Moving and Storage at Broward Blvd., followed up on the information Mr. L[redacted] provided and sent him the following email in response:Mr. [redacted] if you look...
at you contract is clealy states that you were returning the following day as I informed you before there will be no refunds on milage you said you were calling your creditcard company to disput the transaction.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
September 8, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].Carol E[redacted], our Traffic Manager for our Northern New Mexico Regional Office, followed up on the information Mrs. [redacted] provided and sent her the following email in...
response:Good morning, I received your concern in regards to the truck that was stolen in Albuquerque, NM. I would like to extend an apology for the problems that occurred with this rental. I am going to refund you the rental amount of $220.00 for the 26 foot truck that was picked up in Albuquerque to transport the rest of your belonging home. If you have any questions please feel free to contact me at the number listed below.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
May 26, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Stacey M[redacted], our Executive Assistant for our Oceanside Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] did not...
have Safestor Protection, however, in the interest of customer good faith, her office authorized a refund for $500 through [redacted] Insurance Company. After the issue was discussed further with our Regional President, they opted to increase the refund to $750 as a goodwill gesture and a final resolution. A message was left for Ms. [redacted] requesting a return call yesterday. They hope to hear back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
February 16, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is actually on the rental contract.
[redacted], our Executive Assistant for our [redacted] Regional Office, followed...
up on the information Mr. [redacted] provided. She informed our office Ms. [redacted] was given a $35 discount at the time of rental and then a $25 VIP Certificate because the air conditioner was not blowing cold air. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
Ms. [redacted] spoke to Ms. [redacted] recently and advised her of a refund for $110.32 as a final resolution. The refund should post on her next [redacted] credit card statement.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
May 4, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Western North Carolina Regional Office, followed up on the information Ms. [redacted] provided. She informed our office Ms. [redacted] was contacted...
and advised of a refund for $179.07 back to her Visa account. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 9[redacted] [redacted] Thank you for your concern for our customer [redacted]. [redacted], our President for our Utah Regional Office, followed up on the information [redacted] provided. He informed our office he spoke to [redacted] and addressed his...
concerns. They were able to reach an amicable resolution for a refund of the extra charges [redacted] incurred. [redacted] also relayed he would continue to be a future U-Haul customer. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, [redacted] Executive Assistant U-Haul International
April 30, 2015Thank you for your concern for our customer Ms. [redacted].[redacted], Senior Staff for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms. [redacted] and advised her of a refund for the overcharge of...
fuel. She should receive the check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 26, 2016 Revdex.com ID#: [redacted] U-Haul ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Tristan D[redacted], our Executive Assistant for our Central North Carolina Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office, in an effort to promote customer good faith, a refund for the remaining balance of $250.12 for local delivery and storage services rendered was issued to Mr. [redacted]. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Attached is information provided by RepWest Insurance Company in regards to Mr. [redacted]’s concerns with his storage unit. If he has other concerns, he should direct...
them to RepWest. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 9, 2016 Revdex.com ID#: 1206027 U-Haul Ref#: 11686082 Thank you for your concern for our customer Mr. [redacted]. Benjamin Shock, our Traffic Manager for our North Shore Chicago Regional office, followed up on the information Ms. [redacted] provided and sent him the following email in...
response and also hopes to hear back soon if not already: 'Tasneem, sorry to hear about the issues you had, what can I do to help?' Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 22, 2014
Revdex.com ID# [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
I apologize for my error is stating the U-Haul location in question is an independent businessman when in fact it is a U-Haul owned location. [redacted], our Executive Assistant for our Illinois Regional Office, sent the following email to Ms. [redacted]:
Good monring [redacted], I have spoken with my Marketing Co President [redacted], he stated because [redacted] was doing this as a side business and not on the clock at U-Haul, it is 100% his financial responsibility. U-Haul does not move customers , all movers are outside entity. I do apologize but it is his responsibility. Thank you [redacted]
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I had to go to another city to another UHaul location to have the things fixed. But I had to waste half my Saturday.Plus the plastic part they broke on the car was not fixed because we need to order that from Honda