January 19, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Alisa K[redacted], our GM for our U-Haul of Farmington Hills, sent Ms. [redacted] another email as follows:Good afternoon. The charges for moving help are being refunded and should take a few days for them to be credited back to your account. I have had the calls pulled and did notice that nobody informed you of the delivery charge for the final location only about the days the location would be able to delivery the boxes. For this issue I would like to apologize again and I will go ahead and refund you for that delivery charge. This will also take a few days to be applied back to the credit card that we have on file. As for the storage fees, those where incurred from the moment you had the boxes dropped off. The units are portable storage units and it is stated in your contract, on our website and you were informed of the storage fees at the time you made the reservation. Unfortunately by the time you were ready to have your UBoxes shipped the first month of storage was almost up which resulted in that second month of storage. Being that these are storage boxes monthly storage incurrs even if they are at a UHaul facility or the customers house. Again I would like to apologize for any miscommunication issues.As of today, Ms. K[redacted] has not heard back from Ms. [redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 24, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Area Field Manager for our Northern Wisconsin and the Upper Peninsula Regional Office, followed up on the information Mr. [redacted] provided. He informed our office...
he spoke to Mr. [redacted] and discussed his concerns. He explained how check-in procedures work and how our dealers part is to relay the fuel level in the trucks into our system and charges automatically calculate. The vehicle Mr. [redacted] rented does in fact get 12 mpg but we also need to factor in that driving in-town will drop the mpg due to constant starting and stopping. Mr. [redacted] offered to have the charges of $17 for under fueling the truck refunded or he could issue a $50 VIP Certificate to help offset the inconvenience he experienced. Both offers were declined. Mr. [redacted] assured Mr. [redacted] all U-Haul trucks are issued right from Ford/GMC and we do not make any modifications. There is no kind of fraudulent activity or illegal practice happening on the part of U-Haul. Mr. [redacted] relayed if he wished to speak to our President about his concerns, he could make this happen.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the message but until today nothing had been returned. I did eventually have to call my bank and dispute the charge. Additionally, I am so frustrated by UHaul and their management. I need compensation not only for the recent $ 97.55 which was charged wrongfully but also for the mental frustration I am going through in dealing with them. They need to fix their system. I am also not the first customer to deal with this. I contacted some other people who also used Uboxes and went through same bad experience. They were also not able to get any formal receipt of the payment they made. I had to deal with hours of customer care just to get a receipt for what I paid for. And now again I have to dispute the charge of $97.55. How much time should I spend dealing with the mistakes made by UHaul. Do they think that I do not have any other work?
July 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our President for our Oceanside Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed their decision in the matter remains the same. The amount of time for the hold to drop is at the discretion of Mr. [redacted]’s bank. We collected only the amount of the rental, therefore, a refund will not be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
January 2, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted] with the Customer Support Team of Moving Help reviewed the recent comments from Mr. [redacted]. She explained that Mr. [redacted] released the Payment Code to Moving Helper so those funds are no longer available. The customer is advised that they should not release the Payment Code until the job has been completed and they are been satisfied. Ms. [redacted] stated that if Mr. [redacted] is seeking a reimbursement of any sort, he must go through the service provider directly as explained in her previous email to him on November 25th.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
October 20, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Whitney B[redacted], our President for our Metro Phoenix and the East Valley Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she...
reviewed Ms. [redacted]’s storage account and relayed she will allow Ms. [redacted] to go to the storage location and remove her items without paying any late fees. They are currently waiting to hear back from Ms. [redacted]. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
July 29, 2015Revdex.com # [redacted]U-Haul Ref# [redacted]Thank you for your continued concern for our customers [redacted].[redacted] our insurance carrier, provided us with the details of Mr. [redacted]'s claim: Customer, [redacted], rented the [redacted] on 1/25/2015. In town rental. No safetow purchased. Customer called roadside assistance on 1/26/2015 and reported that the trailer had started whipping and spun him around facing the opposite direction. The police officer saw no damage to the trailer. It was dark and roads were wet. He continued to drive the trailer. Later that day he noticed the left rear tire was not aligned and lug nut was missing. The customer told me that he had driven the trailer 100 to 150 miles and this was his 2nd trip. Gm, [redacted] reported that dealer employee, iris from biers rental in fenton, mo, witnessed the lessee hydroplane on the bridge and bounce off the guard rail. The tire had been repaired by a service provider on 1/16/15 and the customer was told that its possible the service provider did not tighten the lug nuts, however, the trailer was on rental 3 times since then before this customer rented it with no reported problems. Edr states that the damage to the trailer consists of fender smashed, driver side wheel bent, bent tongue. We do not have a police report. [redacted] Claims adjuster Repwest insurance company Nebraska field claims office ###-###-#### Fax ###-###-#### Thank you again for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office she left a message for Mr. and Mrs. [redacted] offering her apology for the...
inconvenience they experienced and requested a return call. As we value Mr. and Mrs. [redacted] as customers, Ms. [redacted] sent them a VIP Certificate to cover their next months rent on their storage unit. She hopes to hear from them soon.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Friday, June 09, 2017 Revdex.com ID#: [redacted] U-Haul Reference id #: [redacted] Thank you for your concern for our customer Ms. [redacted]. Thomas B[redacted], Marketing Company President of U-Haul of North Orlando called Ms. [redacted] on 6.5.2017. Mr. B[redacted] left a message explaining the...
reservation guarantee was issued on Saturday. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] UCC Program Manager U-Haul International
July 2, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Atlantic Canada Regional Office, reviewed Mr. [redacted]’s recent comments and sent him the following email in response:
Good Day Mr. [redacted], We again apologize for the inconvenience you experienced from us not having your requested truck available for the time that worked best for you. We regret that we were unable to come to a resolution to accomodate your rental. As per our guarantee I will go ahead and apply the $50 to the credit card we have on file. If you have any further questions or concerns, feel free to contact us here. Have a great day.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref@: [redacted] Thank you for your concern for our customer Ms. [redacted]. Tracy D[redacted], our Traffic Manager for our Baltimore Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted...
Ms. [redacted] and relayed she was with U-Haul. The person that answered hung up and did not answer when Ms. D[redacted] called back. She left a message asking Ms. [redacted] if there was another telephone number she used because she was unable to locate calls under the number we had on file. She hopes to hear back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Ms. P[redacted]I am very disheartened that you and U-Haul have no desire to review my case. From your response it seems to me that you simply contacted the regional office and went along with their resolution. Perhaps it feels like unnecessary work and energy but my goal for filing the complaint was to request another review of my case. I understand Jose who is the manager of the local U-haul store in question reviewed the available data and drew his conclusion that he has passed on to the regional office and so on. I am asking for the possibility of someone not associated with that local office completing another independent review of my case. I appreciate your effort to help in this matter. Thanks
July 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our GM for U-Haul Moving and Storage at [redacted]. in [redacted], MI, followed up on the information Ms. [redacted] provided. He informed our office he will be in contact with Ms. [redacted]...
to personally address her concerns and issue her three VIP Certificates totaling $285 that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
May 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. John C[redacted], our Traffic manager for our Western Florida Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and...
offered his apology for the unsatisfactory service he received. Mr. C[redacted] assured him his deposit was released and also advised him of a refund for $50 in the interest of customer good faith. He also mentioned an investigation would be done to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received my refund of $1100 on my card. Thank you and I consider this complaint resolved.
Regards,
[redacted]
September 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Melissa F[redacted], our Traffic Manager for our Manhattan Bronx Regional Office, followed up on the information Ms. [redacted] provided. She informed...
our office she left a message for Ms. [redacted] on September 1st advising her we did not have the size truck she reserved and offered an alternate size. She also explained the $50 Reservation Guarantee Fee was issued back to her credit card, which should post on her next credit card statement. Our records indicate the reservation was canceled. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted] our Traffic Manager for our SE Wisconsin Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted]’s reservation for August 28th was cancelled online on August 25th before he had a chance to help her with her concerns brought to his attention on the 25th. He relayed he did call her on August 25th and let her know he had reinstated her reservation and had moved a truck to the Port Washington location for her reservation. Mr. [redacted] also called her on August 26th as did our U-Haul dealer to schedule her rental. Ms. [redacted] never returned their calls. He assured our office he did what he could to help her have certainty on when and where the requested U-Haul equipment was going to be available to overcome her issue, but again stated she did not return their calls.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
January 19, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Alisa K[redacted], our GM for our U-Haul of Farmington Hills, sent Ms. [redacted] another email as follows:Good afternoon. The charges for moving help are being refunded and should take a few days for them to be credited back to your account. I have had the calls pulled and did notice that nobody informed you of the delivery charge for the final location only about the days the location would be able to delivery the boxes. For this issue I would like to apologize again and I will go ahead and refund you for that delivery charge. This will also take a few days to be applied back to the credit card that we have on file. As for the storage fees, those where incurred from the moment you had the boxes dropped off. The units are portable storage units and it is stated in your contract, on our website and you were informed of the storage fees at the time you made the reservation. Unfortunately by the time you were ready to have your UBoxes shipped the first month of storage was almost up which resulted in that second month of storage. Being that these are storage boxes monthly storage incurrs even if they are at a UHaul facility or the customers house. Again I would like to apologize for any miscommunication issues.As of today, Ms. K[redacted] has not heard back from Ms. [redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 24, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Area Field Manager for our Northern Wisconsin and the Upper Peninsula Regional Office, followed up on the information Mr. [redacted] provided. He informed our office...
he spoke to Mr. [redacted] and discussed his concerns. He explained how check-in procedures work and how our dealers part is to relay the fuel level in the trucks into our system and charges automatically calculate. The vehicle Mr. [redacted] rented does in fact get 12 mpg but we also need to factor in that driving in-town will drop the mpg due to constant starting and stopping. Mr. [redacted] offered to have the charges of $17 for under fueling the truck refunded or he could issue a $50 VIP Certificate to help offset the inconvenience he experienced. Both offers were declined. Mr. [redacted] assured Mr. [redacted] all U-Haul trucks are issued right from Ford/GMC and we do not make any modifications. There is no kind of fraudulent activity or illegal practice happening on the part of U-Haul. Mr. [redacted] relayed if he wished to speak to our President about his concerns, he could make this happen.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the message but until today nothing had been returned. I did eventually have to call my bank and dispute the charge. Additionally, I am so frustrated by UHaul and their management. I need compensation not only for the recent $ 97.55 which was charged wrongfully but also for the mental frustration I am going through in dealing with them. They need to fix their system. I am also not the first customer to deal with this. I contacted some other people who also used Uboxes and went through same bad experience. They were also not able to get any formal receipt of the payment they made. I had to deal with hours of customer care just to get a receipt for what I paid for. And now again I have to dispute the charge of $97.55. How much time should I spend dealing with the mistakes made by UHaul. Do they think that I do not have any other work?
July 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our President for our Oceanside Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed their decision in the matter remains the same. The amount of time for the hold to drop is at the discretion of Mr. [redacted]’s bank. We collected only the amount of the rental, therefore, a refund will not be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
January 2, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted] with the Customer Support Team of Moving Help reviewed the recent comments from Mr. [redacted]. She explained that Mr. [redacted] released the Payment Code to Moving Helper so those funds are no longer available. The customer is advised that they should not release the Payment Code until the job has been completed and they are been satisfied. Ms. [redacted] stated that if Mr. [redacted] is seeking a reimbursement of any sort, he must go through the service provider directly as explained in her previous email to him on November 25th.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
October 20, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Whitney B[redacted], our President for our Metro Phoenix and the East Valley Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she...
reviewed Ms. [redacted]’s storage account and relayed she will allow Ms. [redacted] to go to the storage location and remove her items without paying any late fees. They are currently waiting to hear back from Ms. [redacted]. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
July 29, 2015Revdex.com # [redacted]U-Haul Ref# [redacted]Thank you for your continued concern for our customers [redacted].[redacted] our insurance carrier, provided us with the details of Mr. [redacted]'s claim: Customer, [redacted], rented the [redacted] on 1/25/2015. In town rental. No safetow purchased. Customer called roadside assistance on 1/26/2015 and reported that the trailer had started whipping and spun him around facing the opposite direction. The police officer saw no damage to the trailer. It was dark and roads were wet. He continued to drive the trailer. Later that day he noticed the left rear tire was not aligned and lug nut was missing. The customer told me that he had driven the trailer 100 to 150 miles and this was his 2nd trip. Gm, [redacted] reported that dealer employee, iris from biers rental in fenton, mo, witnessed the lessee hydroplane on the bridge and bounce off the guard rail. The tire had been repaired by a service provider on 1/16/15 and the customer was told that its possible the service provider did not tighten the lug nuts, however, the trailer was on rental 3 times since then before this customer rented it with no reported problems. Edr states that the damage to the trailer consists of fender smashed, driver side wheel bent, bent tongue. We do not have a police report. [redacted] Claims adjuster Repwest insurance company Nebraska field claims office ###-###-#### Fax ###-###-#### Thank you again for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office she left a message for Mr. and Mrs. [redacted] offering her apology for the...
inconvenience they experienced and requested a return call. As we value Mr. and Mrs. [redacted] as customers, Ms. [redacted] sent them a VIP Certificate to cover their next months rent on their storage unit. She hopes to hear from them soon.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Friday, June 09, 2017 Revdex.com ID#: [redacted] U-Haul Reference id #: [redacted] Thank you for your concern for our customer Ms. [redacted]. Thomas B[redacted], Marketing Company President of U-Haul of North Orlando called Ms. [redacted] on 6.5.2017. Mr. B[redacted] left a message explaining the...
reservation guarantee was issued on Saturday. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] UCC Program Manager U-Haul International
July 2, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Atlantic Canada Regional Office, reviewed Mr. [redacted]’s recent comments and sent him the following email in response:
Good Day Mr. [redacted], We again apologize for the inconvenience you experienced from us not having your requested truck available for the time that worked best for you. We regret that we were unable to come to a resolution to accomodate your rental. As per our guarantee I will go ahead and apply the $50 to the credit card we have on file. If you have any further questions or concerns, feel free to contact us here. Have a great day.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref@: [redacted] Thank you for your concern for our customer Ms. [redacted]. Tracy D[redacted], our Traffic Manager for our Baltimore Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted...
Ms. [redacted] and relayed she was with U-Haul. The person that answered hung up and did not answer when Ms. D[redacted] called back. She left a message asking Ms. [redacted] if there was another telephone number she used because she was unable to locate calls under the number we had on file. She hopes to hear back soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Ms. P[redacted]I am very disheartened that you and U-Haul have no desire to review my case. From your response it seems to me that you simply contacted the regional office and went along with their resolution. Perhaps it feels like unnecessary work and energy but my goal for filing the complaint was to request another review of my case. I understand Jose who is the manager of the local U-haul store in question reviewed the available data and drew his conclusion that he has passed on to the regional office and so on. I am asking for the possibility of someone not associated with that local office completing another independent review of my case. I appreciate your effort to help in this matter. Thanks
July 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our GM for U-Haul Moving and Storage at [redacted]. in [redacted], MI, followed up on the information Ms. [redacted] provided. He informed our office he will be in contact with Ms. [redacted]...
to personally address her concerns and issue her three VIP Certificates totaling $285 that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
May 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. John C[redacted], our Traffic manager for our Western Florida Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and...
offered his apology for the unsatisfactory service he received. Mr. C[redacted] assured him his deposit was released and also advised him of a refund for $50 in the interest of customer good faith. He also mentioned an investigation would be done to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
The amount suggested doesn't correspond to significant damage and loss caused by this incident.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received my refund of $1100 on my card. Thank you and I consider this complaint resolved.
Regards,
[redacted]
September 10, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Melissa F[redacted], our Traffic Manager for our Manhattan Bronx Regional Office, followed up on the information Ms. [redacted] provided. She informed...
our office she left a message for Ms. [redacted] on September 1st advising her we did not have the size truck she reserved and offered an alternate size. She also explained the $50 Reservation Guarantee Fee was issued back to her credit card, which should post on her next credit card statement. Our records indicate the reservation was canceled. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted] our Traffic Manager for our SE Wisconsin Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted]’s reservation for August 28th was cancelled online on August 25th before he had a chance to help her with her concerns brought to his attention on the 25th. He relayed he did call her on August 25th and let her know he had reinstated her reservation and had moved a truck to the Port Washington location for her reservation. Mr. [redacted] also called her on August 26th as did our U-Haul dealer to schedule her rental. Ms. [redacted] never returned their calls. He assured our office he did what he could to help her have certainty on when and where the requested U-Haul equipment was going to be available to overcome her issue, but again stated she did not return their calls.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International