Beverly Hills Weight Loss Clinics

July 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our President for our Oceanside Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed their decision in the matter remains the same. The amount of time for the hold to drop is at the discretion of Mr. [redacted]’s bank. We collected only the amount of the rental, therefore, a refund will not be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 20, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Whitney B[redacted], our President for our Metro Phoenix and the East Valley Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she...

reviewed Ms. [redacted]’s storage account and relayed she will allow Ms. [redacted] to go to the storage location and remove her items without paying any late fees. They are currently waiting to hear back from Ms. [redacted].  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

January 2, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted] with the Customer Support Team of Moving Help reviewed the recent comments from Mr. [redacted]. She explained that Mr. [redacted] released the Payment Code to Moving Helper so those funds are no longer available. The customer is advised that they should not release the Payment Code until the job has been completed and they are been satisfied. Ms. [redacted] stated that if Mr. [redacted] is seeking a reimbursement of any sort, he must go through the service provider directly as explained in her previous email to him on November 25th.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

December 5, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Drew C[redacted], our President for our SW Ohio Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] was provided roadside...

assistance per the rental contract agreement. He incurred a flat tire due to road hazard, which does not warrant an adjustment on the rental. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

January 19, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Alisa K[redacted], our GM for our U-Haul of Farmington Hills, sent Ms. [redacted] another email as follows:Good afternoon. The charges for moving help are being refunded and should take a few days for them to be credited back to your account. I have had the calls pulled and did notice that nobody informed you of the delivery charge for the final location only about the days the location would be able to delivery the boxes. For this issue I would like to apologize again and I will go ahead and refund you for that delivery charge. This will also take a few days to be applied back to the credit card that we have on file. As for the storage fees, those where incurred from the moment you had the boxes dropped off. The units are portable storage units and it is stated in your contract, on our website and you were informed of the storage fees at the time you made the reservation. Unfortunately by the time you were ready to have your UBoxes shipped the first month of storage was almost up which resulted in that second month of storage. Being that these are storage boxes monthly storage incurrs even if they are at a UHaul facility or the customers house. Again I would like to apologize for any miscommunication issues.As of today, Ms. K[redacted] has not heard back from Ms. [redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

November 11, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Christopher F[redacted], our President for our Tallahassee Regional Office, followed up on the information Mr. [redacted] provided and sent the following email in...

response: 'Hello Mr. [redacted], My name is Chris F[redacted], I am the President of U-Haul Co. of Tallahassee, FL. I apologize for Maxx Pi[redacted], the former General Manager's short sided repsonse to your hitch install and removal. I refunded your credit card the remaining $123.58 for the wiring install. If you wish to have the wiring removed, Manager Mike Hawkins would be glad to help you anytime. If I can be of any further assistance, you can reach me on my mobile phone at [redacted] or email at chris_f[redacted]@uhaul.com. Thank you for your business. – Chris   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Friday, June 09, 2017 Revdex.com ID#: [redacted] U-Haul Reference id #: [redacted]  Thank you for your concern for our customer Ms. [redacted].  Thomas B[redacted], Marketing Company President of U-Haul of North Orlando called Ms. [redacted] on 6.5.2017. Mr. B[redacted] left a message explaining the...

reservation guarantee was issued on Saturday.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely, Penny S[redacted] UCC Program Manager U-Haul International

August 4, 2016   Revdex.com ID#: [redacted] U-Haul Ref@: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Tracy D[redacted], our Traffic Manager for our Baltimore Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she contacted...

Ms. [redacted] and relayed she was with U-Haul.  The person that answered hung up and did not answer when Ms. D[redacted] called back.  She left a message asking Ms. [redacted] if there was another telephone number she used because she was unable to locate calls under the number we had on file.  She hopes to hear back soon if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the message but until today nothing had been returned. I did eventually have to call my bank and dispute the charge. Additionally, I am so frustrated by UHaul and their management. I need compensation not only for the recent $ 97.55 which was charged wrongfully but also for the mental frustration I am going through in dealing with them. They need to fix their system. I am also not the first customer to deal with this. I contacted some other people who also used Uboxes and went through same bad experience. They were also not able to get any formal receipt of the payment they made. I had to deal with hours of customer care just to get a receipt for what I paid for. And now again I have to dispute the charge of $97.55. How much time should I spend dealing with the mistakes made by UHaul. Do they think that I do not have any other work?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office she left a message for Mr. and Mrs. [redacted] offering her apology for the...

inconvenience they experienced and requested a return call. As we value Mr. and Mrs. [redacted] as customers, Ms. [redacted] sent them a VIP Certificate to cover their next months rent on their storage unit. She hopes to hear from them soon.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

January 20, 2015
Revdex.com ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted] our President for our S[redacted], followed up on the information Mr. [redacted] provided. He informed our office he worked with our GM of our U-Haul...

Center involved and immediate action was taken to refund Mr. [redacted] in cash for our error. Mr. Harless also assured our office that steps have been put in place to prevent the situation from happening again.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 29, 2015Revdex.com # [redacted]U-Haul Ref# [redacted]Thank you for your continued concern for our customers [redacted].[redacted] our insurance carrier, provided us with the details of Mr. [redacted]'s claim:    Customer, [redacted], rented the [redacted] on 1/25/2015. In town rental. No safetow purchased. Customer called roadside assistance on 1/26/2015 and reported that the trailer had started whipping and spun him around facing the opposite direction. The police officer saw no damage to the trailer. It was dark and roads were wet. He continued to drive the trailer. Later that day he noticed the left rear tire was not aligned and lug nut was missing. The customer told me that he had driven the trailer 100 to 150 miles and this was his 2nd trip. Gm, [redacted] reported that dealer employee, iris from biers rental in fenton, mo, witnessed the lessee hydroplane on the bridge and bounce off the guard rail. The tire had been repaired by a service provider on 1/16/15 and the customer was told that its possible the service provider did not tighten the lug nuts, however, the trailer was on rental 3 times since then before this customer rented it with no reported problems. Edr states that the damage to the trailer consists of fender smashed, driver side wheel bent, bent tongue. We do not have a police report. [redacted] Claims adjuster Repwest insurance company Nebraska field claims office ###-###-#### Fax ###-###-####          Thank you again for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-haul International

May 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. John C[redacted], our Traffic manager for our Western Florida Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and...

offered his apology for the unsatisfactory service he received. Mr. C[redacted] assured him his deposit was released and also advised him of a refund for $50 in the interest of customer good faith. He also mentioned an investigation would be done to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

October 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted] our Traffic Manager for our SE Wisconsin Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office Ms. [redacted]’s reservation for August 28th was cancelled online on August 25th before he had a chance to help her with her concerns brought to his attention on the 25th.  He relayed he did call her on August 25th and let her know he had reinstated her reservation and had moved a truck to the Port Washington location for her reservation.  Mr. [redacted] also called her on August 26th as did our U-Haul dealer to schedule her rental.  Ms. [redacted] never returned their calls.  He assured our office he did what he could to help her have certainty on when and where the requested U-Haul equipment was going to be available to overcome her issue, but again stated she did not return their calls.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

November 25, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], Senior Staff for our Harrisburg Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and advised...

him of a refund for $35 as an adjustment on his rental. The refund was issued back to his Visa account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she spoke with Mr. [redacted] as well as communicated with him by email.  She...

emailed him copies of the $50 refund to his Visa credit card account, which should post on his next credit card statement.  As we value Mr. [redacted] as a customer, Ms. [redacted] also sent him a $75 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners.  We sell boxes, bubble pack, rope, tape and propane.  We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

May 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jesus T[redacted], our President for our Dallas Regional Office, followed up on the information Mr. [redacted] provided. He informed our office, as he researched Mr. [redacted]’s transaction, he found they attempted to speak to Mr. [redacted] but reached his voicemail repeatedly with no response. Mr. [redacted] reserved the truck online for an 11: 00 AM pick up. A Confirmation text was sent to Mr. [redacted]. Mr. [redacted] arrived early and requested the truck at 9:00 AM and was told a truck was not available until 11:00 AM. We did, however, have a truck in Rose City, which was less than ½ a mile away. Mr. [redacted] secured a truck at the alternate location and was dispatched at 9:23 AM. Mr. T[redacted] relayed that Mr. [redacted] failed to call the U-Haul Dealer when messages were left and arrived earlier than scheduled for pick up. We did find a replacement vehicle immediately. The extra miles were due to Mr. [redacted] driving from Tyler to Jacksonville and then to Carrollton. The truck was also returned with less fuel than when dispatched. He also mentioned the rental was changed to a one-way from Tyler to Carrollton. The original in-town rental would have been costlier. In the interest of customer good faith, Mr. T[redacted] agreed to issue a refund for the $50 Reservation Guarantee Fee. The refund was issued on May 3rd and should post on Mr. [redacted]’s next American Express credit card statement if not already.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International