Beverly Hills Weight Loss Clinics

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Attached is information provided by RepWest Insurance Company in regards to Mr. [redacted]’s concerns with his storage unit.  If he has other concerns, he should direct...

them to RepWest.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 22, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Chris W[redacted], our Area Field Manager for our Southwest Ohio Regional Office, reviewed Ms. [redacted]’s recent comments and sent her the following email in response:Carthenia, As I have checked with our dealer in Fort Thomas and found that they had verified the hook up of the trailer on two different occasions, I am unable to pay for damages to your vehicle. I do apologize you do not agree with this decision. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

May 6, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and...

offered his apology for the inconvenience she experienced as well as advised her of a refund for $97.08 back to her [redacted] account for being wrongfully charged. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

September 9, 2016   Revdex.com ID#: 1206027 U-Haul Ref#: 11686082   Thank you for your concern for our customer Mr. [redacted].   Benjamin Shock, our Traffic Manager for our North Shore Chicago Regional office, followed up on the information Ms. [redacted] provided and sent him the following email in...

response and also hopes to hear back soon if not already: 'Tasneem, sorry to hear about the issues you had, what can I do to help?'   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers J. D[redacted] and William T[redacted], whose name is on the actual rental agreement.Kurtis F[redacted], our GM for our U-Haul Moving and Storage of Eastside in Madison, followed up on the information Mr. D[redacted] provided and...

sent the following email in response:Hello, I just saw your concern you had with your rental.  I just submitted a credit to your card in the amount of $76.01.  I do apologize for the issue.  If there is anything else I can do for you please let me know.  Thank you, Kurtis F[redacted] GM U-Haul 749051Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

September 17, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], a Senior Customer Service Agent, followed up on the information [redacted] provided and sent him the following email in response:Hello [redacted], I am writing in...

reference to file #[redacted]. Let me begin by apologizing for your experience with this rental. Due to the inconvenience surrounding your drop off, I am offering a VIP certificate of $30. This VIP certificate can be used for any future equipment rental, storage, supplies, and propane with U-Haul. To accept this offer, please respond to this e-mail or call us at [redacted] Thank you, [redacted] U-Haul Customer ServiceOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

October 22, 2014
Revdex.com ID# [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
I apologize for my error is stating the U-Haul location in question is an independent businessman when in fact it is a U-Haul owned location. [redacted], our Executive Assistant for our Illinois Regional Office, sent the following email to Ms. [redacted]:
Good monring [redacted], I have spoken with my Marketing Co President [redacted], he stated because [redacted] was doing this as a side business and not on the clock at U-Haul, it is 100% his financial responsibility. U-Haul does not move customers , all movers are outside entity. I do apologize but it is his responsibility. Thank you [redacted]
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 8, 2016   Revdex.com concern [redacted] U-Haul Reference Id # [redacted]   Thank you for your concern for our customer Mr. [redacted].   Tracy Shaw, Traffic Control Manager, reached out to Mr. [redacted] and came to an agreement. Mr. [redacted] was given a full refund for his rental on 7/8/2016...

in the amount of $139.70.   Please allow 3-5 business days for that credit appear on Mr. [redacted]’s bank statement.   As we value Mr. [redacted] as a customer, we also sent him a $50.00 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  Mr. [redacted] was pleased with our response and will be doing business with us in the future.   Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

September 27, 2016   Revdex.com ID#: 11718585 U-Haul Ref#: 1216441   Thank you for your concern for our customer [redacted].   Vanessa D[redacted], a Senior Customer Service Agent, followed up on the information provided.  She contacted Mr. [redacted] and advised him of a refund for $550 as an...

adjustment on his move.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided.  She informed our office she spoke to [redacted] at...

length and discussed his concerns.  She offered her apology for the delay when he picked up the U-Haul equipment and assured him she would address the issue with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.  [redacted] explained we do not refund for used items, which was his wiring and drawbar kits.  She did, however, issue a refund for the extra day fee in the amount of $29.95 in addition to the refund of $40.66 previously issued on September 3rd for  the hitch starter kit.  The refund for $29.95 was issued back to [redacted]’s [redacted] account and should post on his next credit card statement.  Please be advised we do not include a jack with our equipment, which is normally used  to change a tire, because we would rather our customer not attempt to change a tire on a loaded truck or trailer to avoid possible injury to our customer.  For that reason we provide Emergency Road Assistance that is available 24/7 every day of the year.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Ms. [redacted].[redacted] Fowler, our GM for our U-Haul Moving and Storage of [redacted] at [redacted]., followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was a walk-in at his location and had no idea she had a previous...

reservation. Mr. [redacted] asked Ms. [redacted] to cancel her reservation to avoid a no-show fee. Unfortunately the only truck available was for a 4-hour rental. This was clearly explained to Ms. [redacted] and she agreed by signing the contract she would have the truck back by 2:30 pm. If the truck was returned late, she was advised there would be an additional charge due to the fact we had another family with a reservation after her rental. Upon Ms. [redacted]’s return a few minutes after 4:00 pm, Mr. [redacted] relayed they had three customers in the showroom. Ms. [redacted] was acknowledged when she entered and told by our Assistant GM, [redacted], that she would be right with her. Within a minute she was assisted with her truck check-in. Ms. [redacted] asked if she had any issues with the truck and Ms. [redacted] replied she did not. Mr. [redacted] assured our office the truck in question was up to date on maintenance. Ms. [redacted] and Ms. [redacted] both returned to the showroom from outside and Ms. [redacted] was advised Mr. [redacted] would be the one to close out her contract since she paid her rental with cash and Mr. [redacted] had the only cash drawer open at that time. Mr. [redacted] finished with his other customer and then closed out Ms. [redacted]’s rental contract. Since her rental went into a 2nd rental period, she was charged another rental fee for both the truck and Safemove Protection. Mr. [redacted] stated Ms. [redacted] was never ignored or treated unfairly. The only time she was asked to wait for assistance was because our Assistant GM did not have a cash drawer open to complete a cash transaction and she was thanked for her patience of having a slight wait. He also relayed he felt they did everything on their end to help Ms. [redacted] and Ms. [redacted] did not honor the contract by returning the truck late.As we value Ms. [redacted] as a customer, I have taken the liberty of emailing her a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

This company does not represent good customer service and trustworthy employees at the Petersburg Va location. From my initial transaction, Bonnie appeared to be very nonchalant and unprofessional, lacking customer concerns. I am very dissatisfied with how the transaction was handled. I reached out to different levels of management since mid September and now the only reason I am getting feedback is because I reached out via the BBC.

I have never once had the opportunity to speak with Mr. D[redacted], as much as I would like to.  He emailed me once without ever talking to me first or hearing my side.  I have since emailed him twice with absolutely no response.  This entire situation has been blown into a web of lies by Busy Bee, who wrote a statement that was 99% false and slandered my name, and now apparently Mr. D[redacted] also.  My husband even returned to Busy Bee last week on 9/14 and they promised to review the security camera for Sat 9/3 and call us back.  Of course they didn't call us back.  It would be quite obvious on the security tape that we returned the rental on 9/3 if someone would just look at it.  I don't know how a company can justify charging someone extra money without any concrete proof or even speaking to the customer even once. This entire situation has been causing me extreme emotional distress.  I would like someone from corporate to speak to me directly or I will have to follow up with legal action.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called Ms [redacted] yesterday (1/20/2015).  She was not available.  I was told she would call me back.  She never did.I don't know what she means that I disputed a charge and will not get a refund of the money U-Haul owes me.
Regards,
[redacted]

March 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Our records indicate [redacted], our Traffic Manager for our Northern Alabama Regional Office, spoke to Mr. [redacted] on or about March 16, 2015 and provided him with the U-Haul...

location he can go to, to have the installation corrected.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 24, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Area Field Manager for our Northern Wisconsin and the Upper Peninsula Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office...

he spoke to Mr. [redacted] and discussed his concerns.  He explained how check-in procedures work and how our dealers part is to relay the fuel level in the trucks into our system and charges automatically calculate.  The vehicle Mr. [redacted] rented does in fact get 12 mpg but we also need to factor in that driving in-town will drop the mpg due to constant starting and stopping.  Mr. [redacted] offered to have the charges of $17 for under fueling the truck refunded or he could issue a $50 VIP Certificate to help offset the inconvenience he experienced.  Both offers were declined.  Mr. [redacted] assured Mr. [redacted] all U-Haul trucks are issued right from Ford/GMC and we do not make any modifications.  There is no kind of fraudulent activity or illegal practice happening on the part of U-Haul.  Mr. [redacted] relayed if he wished to speak to our President about his concerns, he could make this happen.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Ms. P[redacted]I am very disheartened that you and U-Haul have no desire to review my case. From your response it seems to me that you simply contacted the regional office and went along with their resolution.  Perhaps it feels like unnecessary work and energy but my goal for filing the complaint was to request another review of my case. I understand Jose who is the manager of the local U-haul store in question reviewed the available data and drew his conclusion that he has passed on to the regional office and so on. I am asking for the possibility of someone not associated with that local office completing another independent review of my case.  I appreciate your effort to help in this matter.  Thanks

July 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our GM for U-Haul Moving and Storage at [redacted]. in [redacted], MI, followed up on the information Ms. [redacted] provided. He informed our office he will be in contact with Ms. [redacted]...

to personally address her concerns and issue her three VIP Certificates totaling $285 that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 2, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Atlantic Canada Regional Office, reviewed Mr. [redacted]’s recent comments and sent him the following email in response:
Good Day Mr. [redacted], We again apologize for the inconvenience you experienced from us not having your requested truck available for the time that worked best for you. We regret that we were unable to come to a resolution to accomodate your rental. As per our guarantee I will go ahead and apply the $50 to the credit card we have on file. If you have any further questions or concerns, feel free to contact us here. Have a great day.
 
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
 
Sincerely,
[redacted]
Executive Assistant
U-Haul International