[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution to be satisfactory to me. I will consider this complaint resolved.
Regards,
[redacted]
October 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Northwest California Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she left...
a message for Ms. [redacted] requesting a return call to personally address her concerns. Ms. [redacted] confirmed Ms. [redacted] placed her order on line for her movers herself. She relayed she would be more than happy to refund the $100 for her delay but would not be able to refund for any additional cost incurred with her moving helpers. The refund was issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Our records indicate [redacted], our Traffic Manager for our Northern Alabama Regional Office, spoke to Mr. [redacted] on or about March 16, 2015 and provided him with the U-Haul...
location he can go to, to have the installation corrected.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
I have never once had the opportunity to speak with Mr. D[redacted], as much as I would like to. He emailed me once without ever talking to me first or hearing my side. I have since emailed him twice with absolutely no response. This entire situation has been blown into a web of lies by Busy Bee, who wrote a statement that was 99% false and slandered my name, and now apparently Mr. D[redacted] also. My husband even returned to Busy Bee last week on 9/14 and they promised to review the security camera for Sat 9/3 and call us back. Of course they didn't call us back. It would be quite obvious on the security tape that we returned the rental on 9/3 if someone would just look at it. I don't know how a company can justify charging someone extra money without any concrete proof or even speaking to the customer even once. This entire situation has been causing me extreme emotional distress. I would like someone from corporate to speak to me directly or I will have to follow up with legal action.
After receiving the response from the Uhaul I was shocked to read how untruthful with all the false inaccuracies in the letter . 1st of all my wife reserved a 5x10 trailer under her name but after I saw the trailer in person I told [redacted] that again that I had to load a [redacted] on it and he recommended the 6 x12 .
2nd) [redacted] never said this trailer is not equipped for a Motorcycle .
3rd) Regarding the breakdown and contact with the Roadside Service was not made by me . The employee @ the [redacted] location was the only person communicating with them and he was shocked to hear that they had no parts to to fix it and they would not being coming to repair the trailer . [redacted] Uhaul stated the Roadside would not come because we would just be putting the bike on it again is not true and never happened !
4th) The representative @ the [redacted] Uhaul after reviewing the D ring on the trailer stated it was rusty and worn that is the probable cause of the failure .
5th) My wife had rented another trailer in her name 7 hrs after I rented the trailer in question after we were told by the [redacted] employee that nobody would be coming to help us . After 5 1/2 hrs stranded we had no choice but to pay to rent another trailer . The [redacted] store stated the trailer would have held the bike just fine if the D ring would not have been worn out and rusty . Once we rented another trailer [redacted] allowed us to leave the broken trailer on there lot.
I have requested from [redacted] if they could put this all in writing for us so if need be I can file a complaint with my credit cards used or worse for small claims lawsuit .
September 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. She informed our office she spoke to [redacted] at...
length and discussed his concerns. She offered her apology for the delay when he picked up the U-Haul equipment and assured him she would address the issue with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. [redacted] explained we do not refund for used items, which was his wiring and drawbar kits. She did, however, issue a refund for the extra day fee in the amount of $29.95 in addition to the refund of $40.66 previously issued on September 3rd for the hitch starter kit. The refund for $29.95 was issued back to [redacted]’s [redacted] account and should post on his next credit card statement. Please be advised we do not include a jack with our equipment, which is normally used to change a tire, because we would rather our customer not attempt to change a tire on a loaded truck or trailer to avoid possible injury to our customer. For that reason we provide Emergency Road Assistance that is available 24/7 every day of the year.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 27, 2016 Revdex.com ID#: 11718585 U-Haul Ref#: 1216441 Thank you for your concern for our customer [redacted]. Vanessa D[redacted], a Senior Customer Service Agent, followed up on the information provided. She contacted Mr. [redacted] and advised him of a refund for $550 as an...
adjustment on his move. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 22, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Chris W[redacted], our Area Field Manager for our Southwest Ohio Regional Office, reviewed Ms. [redacted]’s recent comments and sent her the following email in response:Carthenia, As I have checked with our dealer in Fort Thomas and found that they had verified the hook up of the trailer on two different occasions, I am unable to pay for damages to your vehicle. I do apologize you do not agree with this decision. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
May 6, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and...
offered his apology for the inconvenience she experienced as well as advised her of a refund for $97.08 back to her [redacted] account for being wrongfully charged. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called Ms [redacted] yesterday (1/20/2015). She was not available. I was told she would call me back. She never did.I don't know what she means that I disputed a charge and will not get a refund of the money U-Haul owes me.
Regards,
[redacted]
This company does not represent good customer service and trustworthy employees at the Petersburg Va location. From my initial transaction, Bonnie appeared to be very nonchalant and unprofessional, lacking customer concerns. I am very dissatisfied with how the transaction was handled. I reached out to different levels of management since mid September and now the only reason I am getting feedback is because I reached out via the BBC.
Thank you for your concern for our customer Ms. [redacted].[redacted] Fowler, our GM for our U-Haul Moving and Storage of [redacted] at [redacted]., followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was a walk-in at his location and had no idea she had a previous...
reservation. Mr. [redacted] asked Ms. [redacted] to cancel her reservation to avoid a no-show fee. Unfortunately the only truck available was for a 4-hour rental. This was clearly explained to Ms. [redacted] and she agreed by signing the contract she would have the truck back by 2:30 pm. If the truck was returned late, she was advised there would be an additional charge due to the fact we had another family with a reservation after her rental. Upon Ms. [redacted]’s return a few minutes after 4:00 pm, Mr. [redacted] relayed they had three customers in the showroom. Ms. [redacted] was acknowledged when she entered and told by our Assistant GM, [redacted], that she would be right with her. Within a minute she was assisted with her truck check-in. Ms. [redacted] asked if she had any issues with the truck and Ms. [redacted] replied she did not. Mr. [redacted] assured our office the truck in question was up to date on maintenance. Ms. [redacted] and Ms. [redacted] both returned to the showroom from outside and Ms. [redacted] was advised Mr. [redacted] would be the one to close out her contract since she paid her rental with cash and Mr. [redacted] had the only cash drawer open at that time. Mr. [redacted] finished with his other customer and then closed out Ms. [redacted]’s rental contract. Since her rental went into a 2nd rental period, she was charged another rental fee for both the truck and Safemove Protection. Mr. [redacted] stated Ms. [redacted] was never ignored or treated unfairly. The only time she was asked to wait for assistance was because our Assistant GM did not have a cash drawer open to complete a cash transaction and she was thanked for her patience of having a slight wait. He also relayed he felt they did everything on their end to help Ms. [redacted] and Ms. [redacted] did not honor the contract by returning the truck late.As we value Ms. [redacted] as a customer, I have taken the liberty of emailing her a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers J. D[redacted] and William T[redacted], whose name is on the actual rental agreement.Kurtis F[redacted], our GM for our U-Haul Moving and Storage of Eastside in Madison, followed up on the information Mr. D[redacted] provided and...
sent the following email in response:Hello, I just saw your concern you had with your rental. I just submitted a credit to your card in the amount of $76.01. I do apologize for the issue. If there is anything else I can do for you please let me know. Thank you, Kurtis F[redacted] GM U-Haul 749051Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
September 17, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], a Senior Customer Service Agent, followed up on the information [redacted] provided and sent him the following email in response:Hello [redacted], I am writing in...
reference to file #[redacted]. Let me begin by apologizing for your experience with this rental. Due to the inconvenience surrounding your drop off, I am offering a VIP certificate of $30. This VIP certificate can be used for any future equipment rental, storage, supplies, and propane with U-Haul. To accept this offer, please respond to this e-mail or call us at [redacted] Thank you, [redacted] U-Haul Customer ServiceOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 8, 2016 Revdex.com concern [redacted] U-Haul Reference Id # [redacted] Thank you for your concern for our customer Mr. [redacted]. Tracy Shaw, Traffic Control Manager, reached out to Mr. [redacted] and came to an agreement. Mr. [redacted] was given a full refund for his rental on 7/8/2016...
in the amount of $139.70. Please allow 3-5 business days for that credit appear on Mr. [redacted]’s bank statement. As we value Mr. [redacted] as a customer, we also sent him a $50.00 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. [redacted] was pleased with our response and will be doing business with us in the future. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 20, 2015
Revdex.com ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted] our President for our S[redacted], followed up on the information Mr. [redacted] provided. He informed our office he worked with our GM of our U-Haul...
Center involved and immediate action was taken to refund Mr. [redacted] in cash for our error. Mr. Harless also assured our office that steps have been put in place to prevent the situation from happening again.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
December 5, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Drew C[redacted], our President for our SW Ohio Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] was provided roadside...
assistance per the rental contract agreement. He incurred a flat tire due to road hazard, which does not warrant an adjustment on the rental. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
November 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Christopher F[redacted], our President for our Tallahassee Regional Office, followed up on the information Mr. [redacted] provided and sent the following email in...
response: 'Hello Mr. [redacted], My name is Chris F[redacted], I am the President of U-Haul Co. of Tallahassee, FL. I apologize for Maxx Pi[redacted], the former General Manager's short sided repsonse to your hitch install and removal. I refunded your credit card the remaining $123.58 for the wiring install. If you wish to have the wiring removed, Manager Mike Hawkins would be glad to help you anytime. If I can be of any further assistance, you can reach me on my mobile phone at [redacted] or email at chris_f[redacted]@uhaul.com. Thank you for your business. – Chris Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution to be satisfactory to me. I will consider this complaint resolved.
Regards,
[redacted]
October 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Northwest California Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she left...
a message for Ms. [redacted] requesting a return call to personally address her concerns. Ms. [redacted] confirmed Ms. [redacted] placed her order on line for her movers herself. She relayed she would be more than happy to refund the $100 for her delay but would not be able to refund for any additional cost incurred with her moving helpers. The refund was issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Our records indicate [redacted], our Traffic Manager for our Northern Alabama Regional Office, spoke to Mr. [redacted] on or about March 16, 2015 and provided him with the U-Haul...
location he can go to, to have the installation corrected.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
I have never once had the opportunity to speak with Mr. D[redacted], as much as I would like to. He emailed me once without ever talking to me first or hearing my side. I have since emailed him twice with absolutely no response. This entire situation has been blown into a web of lies by Busy Bee, who wrote a statement that was 99% false and slandered my name, and now apparently Mr. D[redacted] also. My husband even returned to Busy Bee last week on 9/14 and they promised to review the security camera for Sat 9/3 and call us back. Of course they didn't call us back. It would be quite obvious on the security tape that we returned the rental on 9/3 if someone would just look at it. I don't know how a company can justify charging someone extra money without any concrete proof or even speaking to the customer even once. This entire situation has been causing me extreme emotional distress. I would like someone from corporate to speak to me directly or I will have to follow up with legal action.
After receiving the response from the Uhaul I was shocked to read how untruthful with all the false inaccuracies in the letter . 1st of all my wife reserved a 5x10 trailer under her name but after I saw the trailer in person I told [redacted] that again that I had to load a [redacted] on it and he recommended the 6 x12 .
2nd) [redacted] never said this trailer is not equipped for a Motorcycle .
3rd) Regarding the breakdown and contact with the Roadside Service was not made by me . The employee @ the [redacted] location was the only person communicating with them and he was shocked to hear that they had no parts to to fix it and they would not being coming to repair the trailer . [redacted] Uhaul stated the Roadside would not come because we would just be putting the bike on it again is not true and never happened !
4th) The representative @ the [redacted] Uhaul after reviewing the D ring on the trailer stated it was rusty and worn that is the probable cause of the failure .
5th) My wife had rented another trailer in her name 7 hrs after I rented the trailer in question after we were told by the [redacted] employee that nobody would be coming to help us . After 5 1/2 hrs stranded we had no choice but to pay to rent another trailer . The [redacted] store stated the trailer would have held the bike just fine if the D ring would not have been worn out and rusty . Once we rented another trailer [redacted] allowed us to leave the broken trailer on there lot.
I have requested from [redacted] if they could put this all in writing for us so if need be I can file a complaint with my credit cards used or worse for small claims lawsuit .
September 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. She informed our office she spoke to [redacted] at...
length and discussed his concerns. She offered her apology for the delay when he picked up the U-Haul equipment and assured him she would address the issue with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. [redacted] explained we do not refund for used items, which was his wiring and drawbar kits. She did, however, issue a refund for the extra day fee in the amount of $29.95 in addition to the refund of $40.66 previously issued on September 3rd for the hitch starter kit. The refund for $29.95 was issued back to [redacted]’s [redacted] account and should post on his next credit card statement. Please be advised we do not include a jack with our equipment, which is normally used to change a tire, because we would rather our customer not attempt to change a tire on a loaded truck or trailer to avoid possible injury to our customer. For that reason we provide Emergency Road Assistance that is available 24/7 every day of the year.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 27, 2016 Revdex.com ID#: 11718585 U-Haul Ref#: 1216441 Thank you for your concern for our customer [redacted]. Vanessa D[redacted], a Senior Customer Service Agent, followed up on the information provided. She contacted Mr. [redacted] and advised him of a refund for $550 as an...
adjustment on his move. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 22, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Chris W[redacted], our Area Field Manager for our Southwest Ohio Regional Office, reviewed Ms. [redacted]’s recent comments and sent her the following email in response:Carthenia, As I have checked with our dealer in Fort Thomas and found that they had verified the hook up of the trailer on two different occasions, I am unable to pay for damages to your vehicle. I do apologize you do not agree with this decision. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
May 6, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and...
offered his apology for the inconvenience she experienced as well as advised her of a refund for $97.08 back to her [redacted] account for being wrongfully charged. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called Ms [redacted] yesterday (1/20/2015). She was not available. I was told she would call me back. She never did.I don't know what she means that I disputed a charge and will not get a refund of the money U-Haul owes me.
Regards,
[redacted]
This company does not represent good customer service and trustworthy employees at the Petersburg Va location. From my initial transaction, Bonnie appeared to be very nonchalant and unprofessional, lacking customer concerns. I am very dissatisfied with how the transaction was handled. I reached out to different levels of management since mid September and now the only reason I am getting feedback is because I reached out via the BBC.
Thank you for your concern for our customer Ms. [redacted].[redacted] Fowler, our GM for our U-Haul Moving and Storage of [redacted] at [redacted]., followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] was a walk-in at his location and had no idea she had a previous...
reservation. Mr. [redacted] asked Ms. [redacted] to cancel her reservation to avoid a no-show fee. Unfortunately the only truck available was for a 4-hour rental. This was clearly explained to Ms. [redacted] and she agreed by signing the contract she would have the truck back by 2:30 pm. If the truck was returned late, she was advised there would be an additional charge due to the fact we had another family with a reservation after her rental. Upon Ms. [redacted]’s return a few minutes after 4:00 pm, Mr. [redacted] relayed they had three customers in the showroom. Ms. [redacted] was acknowledged when she entered and told by our Assistant GM, [redacted], that she would be right with her. Within a minute she was assisted with her truck check-in. Ms. [redacted] asked if she had any issues with the truck and Ms. [redacted] replied she did not. Mr. [redacted] assured our office the truck in question was up to date on maintenance. Ms. [redacted] and Ms. [redacted] both returned to the showroom from outside and Ms. [redacted] was advised Mr. [redacted] would be the one to close out her contract since she paid her rental with cash and Mr. [redacted] had the only cash drawer open at that time. Mr. [redacted] finished with his other customer and then closed out Ms. [redacted]’s rental contract. Since her rental went into a 2nd rental period, she was charged another rental fee for both the truck and Safemove Protection. Mr. [redacted] stated Ms. [redacted] was never ignored or treated unfairly. The only time she was asked to wait for assistance was because our Assistant GM did not have a cash drawer open to complete a cash transaction and she was thanked for her patience of having a slight wait. He also relayed he felt they did everything on their end to help Ms. [redacted] and Ms. [redacted] did not honor the contract by returning the truck late.As we value Ms. [redacted] as a customer, I have taken the liberty of emailing her a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers J. D[redacted] and William T[redacted], whose name is on the actual rental agreement.Kurtis F[redacted], our GM for our U-Haul Moving and Storage of Eastside in Madison, followed up on the information Mr. D[redacted] provided and...
sent the following email in response:Hello, I just saw your concern you had with your rental. I just submitted a credit to your card in the amount of $76.01. I do apologize for the issue. If there is anything else I can do for you please let me know. Thank you, Kurtis F[redacted] GM U-Haul 749051Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
September 17, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], a Senior Customer Service Agent, followed up on the information [redacted] provided and sent him the following email in response:Hello [redacted], I am writing in...
reference to file #[redacted]. Let me begin by apologizing for your experience with this rental. Due to the inconvenience surrounding your drop off, I am offering a VIP certificate of $30. This VIP certificate can be used for any future equipment rental, storage, supplies, and propane with U-Haul. To accept this offer, please respond to this e-mail or call us at [redacted] Thank you, [redacted] U-Haul Customer ServiceOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 8, 2016 Revdex.com concern [redacted] U-Haul Reference Id # [redacted] Thank you for your concern for our customer Mr. [redacted]. Tracy Shaw, Traffic Control Manager, reached out to Mr. [redacted] and came to an agreement. Mr. [redacted] was given a full refund for his rental on 7/8/2016...
in the amount of $139.70. Please allow 3-5 business days for that credit appear on Mr. [redacted]’s bank statement. As we value Mr. [redacted] as a customer, we also sent him a $50.00 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. [redacted] was pleased with our response and will be doing business with us in the future. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] Executive Assistant U-Haul International
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 20, 2015
Revdex.com ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted] our President for our S[redacted], followed up on the information Mr. [redacted] provided. He informed our office he worked with our GM of our U-Haul...
Center involved and immediate action was taken to refund Mr. [redacted] in cash for our error. Mr. Harless also assured our office that steps have been put in place to prevent the situation from happening again.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
December 5, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Drew C[redacted], our President for our SW Ohio Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] was provided roadside...
assistance per the rental contract agreement. He incurred a flat tire due to road hazard, which does not warrant an adjustment on the rental. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
November 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Christopher F[redacted], our President for our Tallahassee Regional Office, followed up on the information Mr. [redacted] provided and sent the following email in...
response: 'Hello Mr. [redacted], My name is Chris F[redacted], I am the President of U-Haul Co. of Tallahassee, FL. I apologize for Maxx Pi[redacted], the former General Manager's short sided repsonse to your hitch install and removal. I refunded your credit card the remaining $123.58 for the wiring install. If you wish to have the wiring removed, Manager Mike Hawkins would be glad to help you anytime. If I can be of any further assistance, you can reach me on my mobile phone at [redacted] or email at chris_f[redacted]@uhaul.com. Thank you for your business. – Chris Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International