Beverly Hills Weight Loss Clinics

We as well as many of our friends, also veteran couples and their families relocate quite a bit around our beautiful country.  After completing University in AZ our plan is to relocate out of state to seek employment opportunities elsewhere.  It is apparent and obvious that this business does not support the military nor students particularly after I spoke with the corporate office this past summer, I was specifically told that they were in the process of crediting our credit card to reflect military and student discounts.  This never happened, therefore a company who is not loyal such as yourself and who does NOT stand by their word will no longer be receiving business from us and our many friends...We will boycott your business effective immediately and seek professional movers via other sources such as our university.  Your business lost loyal customers!

November 2, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the contract and who is the daughter to Ms. [redacted]. Dick P[redacted], our President for our Mississippi Regional Office, followed up...

on the information Ms. [redacted] provided. He spoke to Ms. [redacted] who explained she did not have an issue with U-Haul and rented the truck when her mother was refused the rental because of the squabble she caused.  Please be assured, although we strive for 100% satisfaction, there are times we may need to send our customer to an alternate pick up location. This can be due to many factors such as the previous customer returning late or dropping off at a different location, as well as equipment breakdown to name a few.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

April 3, 2018 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Manuel G[redacted] our Manager in Customer Service, followed up on the information Ms. [redacted] provided. He sent her an email offering his apology for any confusion she...

experienced and explained her rental charges. He assured her she was not charged for a second rental and forwarded her copies of her dispatch and return receipts. A call back number was provided if Ms. [redacted] had any additional questions. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

April 3, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Amelia R[redacted], our Executive Assistant for our NW Colorado Regional office, followed up on the information Ms. [redacted] provided.  She checked the repair history...

on the truck Ms. [redacted] rented and found no discrepancies.  She also pointed out that Ms. [redacted] was disputing being charged for 2300 miles but states her round trip consisted of 2232 miles.  Ms. [redacted] is disputing 1800 miles.  Ms. R[redacted] relayed it appears Ms. [redacted] was charged correctly and a refund is not warranted.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Jacqueline S[redacted], our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she...

spoke to Ms. [redacted] and discussed her concerns.  She also advised her the bill will stand.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 11, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Chad F[redacted], our President for our San Fernando Valley Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to...

Ms. [redacted] on April 5th and she asked if she could call him back.  Mr. F[redacted] never heard back and has also since left two messages on the 6th and 8th requesting a return call in order to personally address her concerns.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Our Equipment Recovery Department followed up on the information Mr. [redacted] provided.  Mr. [redacted] was originally charged for two tolls from Toll-By-Plate at $1.96 each toll plus the $5...

administration fee per contract for any tolls that are received by Equipment Recovery.  We just received billing from Miami-Dade Expressway (MDX) for 6 additional tolls.  Since Mr. [redacted] already paid the administration fee, the balance for the DMX tolls due is $6.24.  We bill our customer as soon as we receive billing from the jurisdictions, but because it was two different tolling agencies, we were billed at separate times.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, everything you have just stated is neither here, nor there.  The $20 gift card as stated to your company and to [redacted], was given as courtesy for an entirely different reason (gas issue), something reported to uhaul at an entirely different time.  My refund is still expected and well-deserved.  The fact of the matter here is that I was promised a refund by a worker claiming to have the name of "[redacted]" over one month ago now.  It is Your duty as a business to follow through with Your promises and leave the customer happy, not disgusted.  What you should be doing, is going through a list of all "undocumented" calls that I have made and have sit-down conversations with each and every employee so that you guys can operate on the same page in the future.  As far as your vehicle, maybe it worked for the next renter as a result of the lack of fluid in which me and passerbys had to put into that truck on the 26th of December. Hmm?  I would like to ask for my entire refund one more time, if not at this point because I was promised one and didn't know any better, then for the runaround and time that I have now had to spend on this matter.  Perhaps for the disrespectful and unprofessional manner in which Ms. [redacted] spoke to my wife, or how she continuously hung up the phone on us and still will to this day.  I would truly hate to have to make negative posts about your company or have small-claims become involved.  Please take care of this error and lets end this now.  Thanks.
Regards,
[redacted]

December 14, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Rigo R[redacted], our President for our Los Angeles West Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office he is confident our U-Haul Center staff followed proper procedures when the tires on the truck Ms. [redacted] rented were checked before and after her rental. He also mentioned their decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

July 25, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Mandi D[redacted], our Executive Assistant for our Southern Alberta Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office...

she left a message requesting a return call from Mr. [redacted] on or about July 18th.  She relayed the staff at the U-Haul dealership did get confused and made an honest mistake.  If Mr. [redacted] chooses to pay in cash, he can go into the location with cash and a refund back to the credit card will be issued.  Ms. D[redacted] stated she will offer that option to Mr. [redacted].  She also mentioned if he had indicated he wanted to pay cash, he did not return the following morning to pay for the rental, which is the reason the credit card on file was charged.  Although the trailer was used for its intended purpose and he is responsible for the rental fee, she would be willing to issue a VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer to help offset the inconvenience he experienced.  She hopes to hear from Mr. [redacted] soon if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 29, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $130 was issued back to Mr. [redacted]’s [redacted] account on September 30th. The refund should post on his next credit card statement...

if not already.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 20, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Angelique F[redacted], our Executive Assistant for our Northern New Jersey Regional Office, reviewed the recent comments from Mr. [redacted].  Please be advised when we receive a customer objection, we direct the information to the Regional Office responsible for the area to correct the issue, which also keeps it from happening again.  She mentioned Mr. [redacted]’s concerns were also discussed with our GM of our U-Haul Center and they found no issues with the truck he rented, before or after his rental.  Ms. F[redacted] explained the refund issued was in the interest of customer good faith and no further adjustment would be issued.    We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 24, 2016   Revdex.com ID#: 11615647 U-Haul Ref#: 1182858   Thank you for your concern for our customer Ms. [redacted].   Robert Horvath, our Traffic Manager for our Pittsburgh Regional Office, reviewed Ms. [redacted]’s recent comments.  He informed our office he contacted RepWest Insurance Company and requested the adjuster contact Ms. [redacted], if not already, to update her on the status of her claim.      We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 26, 2016   Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer [redacted].   John L**, a Senior Customer Service Agent, reviewed [redacted]’s recent comments and sent another email in response: Hi this is John L** with U-Haul customer service. I am responding to the Revdex.com rebuttal you submitted. I'm sorry but our stance will remain the same. The toll citations line up on the dates and time you have the equipment in your possession.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted]Anthony F[redacted], our Area Field Manager for our Fort Lauderdale Regional Office, followed up on the information Ms. [redacted] provided and sent him the following email in response:[redacted] my name is...

Tony F[redacted] the Area Manager for U-Haul of FTL . I am sorry about the issues you had at Southgate Mobil . I have refunded your rental in full . I made a call to you and it would not go through. If you need to speak to me my # is ###-###-####. Thank YouOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Good Morning Ms. Marin as per our discussion yesterday.  My complaint with Uhaul has not been resolved, they have issued a $10.68 refund to me but not the overdraft fees. I spoke with Jared M[redacted] President of the Central NJ Regional office and I sent him proof of my overdraft fees which was caused by the illegal 10.68 charge. He assured me that all monies would be refunded back if I showed him proof. I sent a email with attachment of my bank statements and a letter from the bank as proof on July 28, 2017. I have not heard back from him. [redacted]

I don't know why I have to say this again but what Uhaul claims is plainly proven as fallacy in the attached files that I had submitted in my last response. If this is not settled in the manner I requested I will take further and more serious actions. I will add that in the last response from the business they say that I never confirmed a pickup at [redacted]. Well I surely didn't confirm pickup at [redacted] so I'm not sure what the argument is thereBest,

Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she sent Mr. [redacted] a letter explaining he made an on line reservation for an enclosed...

5x10 trailer and when he arrived at our [redacted] U-Haul location he chose the trailer he wanted. He made his reservation at 7:56 am for pick up at 9:00 am the same day. Mr. [redacted] also loaded his own motorcycle on to the trailer and secured it himself. Please be advised U-Haul cannot be responsible for the loading of the motorcycle. Ms. [redacted] also relayed we have a specific trailer for transporting a motorcycle, which is an open trailer. We also sell a motorcycle towing kit to help secure the motorcycle while in tow. Due to the last minute reservation, this specific trailer was not available.When Mr. [redacted] experienced the breakdown, a service provider noted the "D" ring had broken and was not designed to hold the weight of a [redacted]. The repair was not done due to the fact it was apparent Mr. [redacted] was going to hook up your motorcycle again. Ms. [redacted] relayed that Mr. [redacted] chose to rent another trailer.Mr. [redacted]’s claim for reimbursement has been denied.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

November 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted] A[redacted] our Executive Assistant for our Southern Louisiana Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:Ms....

[redacted], We have notified Republic Western to do a leak water test on the truck. Once they do the test they will contact you concerning your claim. Thank you, [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Brandon F[redacted]