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Beverly Hills Weight Loss Clinics

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Reviews Beverly Hills Weight Loss Clinics

Beverly Hills Weight Loss Clinics Reviews (3086)

July 25, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Mandi D[redacted], our Executive Assistant for our Southern Alberta Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office...

she left a message requesting a return call from Mr. [redacted] on or about July 18th.  She relayed the staff at the U-Haul dealership did get confused and made an honest mistake.  If Mr. [redacted] chooses to pay in cash, he can go into the location with cash and a refund back to the credit card will be issued.  Ms. D[redacted] stated she will offer that option to Mr. [redacted].  She also mentioned if he had indicated he wanted to pay cash, he did not return the following morning to pay for the rental, which is the reason the credit card on file was charged.  Although the trailer was used for its intended purpose and he is responsible for the rental fee, she would be willing to issue a VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer to help offset the inconvenience he experienced.  She hopes to hear from Mr. [redacted] soon if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, everything you have just stated is neither here, nor there.  The $20 gift card as stated to your company and to [redacted], was given as courtesy for an entirely different reason (gas issue), something reported to uhaul at an entirely different time.  My refund is still expected and well-deserved.  The fact of the matter here is that I was promised a refund by a worker claiming to have the name of "[redacted]" over one month ago now.  It is Your duty as a business to follow through with Your promises and leave the customer happy, not disgusted.  What you should be doing, is going through a list of all "undocumented" calls that I have made and have sit-down conversations with each and every employee so that you guys can operate on the same page in the future.  As far as your vehicle, maybe it worked for the next renter as a result of the lack of fluid in which me and passerbys had to put into that truck on the 26th of December. Hmm?  I would like to ask for my entire refund one more time, if not at this point because I was promised one and didn't know any better, then for the runaround and time that I have now had to spend on this matter.  Perhaps for the disrespectful and unprofessional manner in which Ms. [redacted] spoke to my wife, or how she continuously hung up the phone on us and still will to this day.  I would truly hate to have to make negative posts about your company or have small-claims become involved.  Please take care of this error and lets end this now.  Thanks.
Regards,
[redacted]

April 11, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Chad F[redacted], our President for our San Fernando Valley Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to...

Ms. [redacted] on April 5th and she asked if she could call him back.  Mr. F[redacted] never heard back and has also since left two messages on the 6th and 8th requesting a return call in order to personally address her concerns.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 24, 2016   Revdex.com ID#: 11615647 U-Haul Ref#: 1182858   Thank you for your concern for our customer Ms. [redacted].   Robert Horvath, our Traffic Manager for our Pittsburgh Regional Office, reviewed Ms. [redacted]’s recent comments.  He informed our office he contacted RepWest Insurance Company and requested the adjuster contact Ms. [redacted], if not already, to update her on the status of her claim.      We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 11, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer, Mr. [redacted]. Rod B[redacted], our President for our Orlando Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office he left a message for Mr. [redacted] explaining he would not reimburse him for an expensive card repair that was done two years after purchase of a wiring harness. Mr. B[redacted] stated there was no way to substantiate the claim after the dealership removed all the wiring. He has, again, respectfully denied payment of the claim.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

Good Morning Ms. Marin as per our discussion yesterday.  My complaint with Uhaul has not been resolved, they have issued a $10.68 refund to me but not the overdraft fees. I spoke with Jared M[redacted] President of the Central NJ Regional office and I sent him proof of my overdraft fees which was caused by the illegal 10.68 charge. He assured me that all monies would be refunded back if I showed him proof. I sent a email with attachment of my bank statements and a letter from the bank as proof on July 28, 2017. I have not heard back from him. [redacted]

December 14, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Rigo R[redacted], our President for our Los Angeles West Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office he is confident our U-Haul Center staff followed proper procedures when the tires on the truck Ms. [redacted] rented were checked before and after her rental. He also mentioned their decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

We as well as many of our friends, also veteran couples and their families relocate quite a bit around our beautiful country.  After completing University in AZ our plan is to relocate out of state to seek employment opportunities elsewhere.  It is apparent and obvious that this business does not support the military nor students particularly after I spoke with the corporate office this past summer, I was specifically told that they were in the process of crediting our credit card to reflect military and student discounts.  This never happened, therefore a company who is not loyal such as yourself and who does NOT stand by their word will no longer be receiving business from us and our many friends...We will boycott your business effective immediately and seek professional movers via other sources such as our university.  Your business lost loyal customers!

November 8, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted]Anthony F[redacted], our Area Field Manager for our Fort Lauderdale Regional Office, followed up on the information Ms. [redacted] provided and sent him the following email in response:[redacted] my name is...

Tony F[redacted] the Area Manager for U-Haul of FTL . I am sorry about the issues you had at Southgate Mobil . I have refunded your rental in full . I made a call to you and it would not go through. If you need to speak to me my # is ###-###-####. Thank YouOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

April 3, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Amelia R[redacted], our Executive Assistant for our NW Colorado Regional office, followed up on the information Ms. [redacted] provided.  She checked the repair history...

on the truck Ms. [redacted] rented and found no discrepancies.  She also pointed out that Ms. [redacted] was disputing being charged for 2300 miles but states her round trip consisted of 2232 miles.  Ms. [redacted] is disputing 1800 miles.  Ms. R[redacted] relayed it appears Ms. [redacted] was charged correctly and a refund is not warranted.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Our Equipment Recovery Department followed up on the information Mr. [redacted] provided.  Mr. [redacted] was originally charged for two tolls from Toll-By-Plate at $1.96 each toll plus the $5...

administration fee per contract for any tolls that are received by Equipment Recovery.  We just received billing from Miami-Dade Expressway (MDX) for 6 additional tolls.  Since Mr. [redacted] already paid the administration fee, the balance for the DMX tolls due is $6.24.  We bill our customer as soon as we receive billing from the jurisdictions, but because it was two different tolling agencies, we were billed at separate times.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Revdex.com:
Please be advised that I appreciate the offer fir the smaller truck but I do not have support people to assist me during the time that you have placed the offer given it us for Friday morning and day and I was originally scheduled scheduled to pick up the truck on Friday after work for my move on Saturday when I have the movers available. This is really not a reasonable offer but rather something cobbled toget her so you can say you did offer something even though it is outside the time frame when I have support to help with the move and not to mention the truck is half the size meaning more trips and more kilometers you can charge me. All I  an say wow what a business model. Guess that's what happens when there is limited competition and minimal accountability.Shame on you. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

April 3, 2018 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Manuel G[redacted] our Manager in Customer Service, followed up on the information Ms. [redacted] provided. He sent her an email offering his apology for any confusion she...

experienced and explained her rental charges. He assured her she was not charged for a second rental and forwarded her copies of her dispatch and return receipts. A call back number was provided if Ms. [redacted] had any additional questions. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

March 30, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she has been unsuccessful in...

reaching Ms. [redacted]. She left three separate messages for her as well as sent her two emails. She let Ms. [redacted] know she is more than happy to write off one month of rent in the amount of $119.95, the $50 lien fee and her delinquent fee of $23.99 totaling $193.94. With $193.94 written off in the interest of customer good faith, Ms. [redacted] still has an outstanding balance due in the amount of $497.79. Ms. [redacted] requested a call back to discuss the amount written off and her balance owed. Ms. [redacted] also mentioned that Ms. [redacted]’s storage was not in the upcoming auction on April 7th because of part of the payment she made in November.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,
[redacted]Executive AssistantU-Haul International

I don't know why I have to say this again but what Uhaul claims is plainly proven as fallacy in the attached files that I had submitted in my last response. If this is not settled in the manner I requested I will take further and more serious actions. I will add that in the last response from the business they say that I never confirmed a pickup at [redacted]. Well I surely didn't confirm pickup at [redacted] so I'm not sure what the argument is thereBest,

August 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Jacqueline S[redacted], our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she...

spoke to Ms. [redacted] and discussed her concerns.  She also advised her the bill will stand.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 20, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Angelique F[redacted], our Executive Assistant for our Northern New Jersey Regional Office, reviewed the recent comments from Mr. [redacted].  Please be advised when we receive a customer objection, we direct the information to the Regional Office responsible for the area to correct the issue, which also keeps it from happening again.  She mentioned Mr. [redacted]’s concerns were also discussed with our GM of our U-Haul Center and they found no issues with the truck he rented, before or after his rental.  Ms. F[redacted] explained the refund issued was in the interest of customer good faith and no further adjustment would be issued.    We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 25, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Knoxville Regional Office, reviewed the information Mr. [redacted] provided. She explained that she has spoken to the receiving U-Haul location to check the status of the truck Mr. [redacted] rented and as of today, the truck continues to be rented without incident and no repairs have been needed. A refund for $72.87 was already issued in good faith and we need to consider that Mr. [redacted] did in fact complete his move. Please be advised that no further refund or adjustment will be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 10, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for forwarding Mr. [redacted]’s additional comments to our office. Bob M[redacted], our President for our Tampa Regional Office, reviewed Mr. [redacted]’s recent comments . He acknowledged Mr. [redacted] helped our customer who was down on bad times and should be commended for being a considerate Samaritan. Mr. M[redacted] asked we relay his apology to Mr. [redacted] for mailing letters requesting assistance with locating Mr. [redacted] in order to obtain payment for the storage unit. Our intentions were to have a second contact for Mr. [redacted]. In no way did we intend to harass Mr. [redacted]. Mr. M[redacted] assured our office Mr. [redacted]’s name has been removed from the storage account. As we value Mr. [redacted] as a future customer, we sent him a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

May 28, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office he sent [redacted] an email advising her of a...

refund he issued her in the total amount of $164.00. [redacted] mentioned this amount reflects an adjustment on her rental due to the delay she incurred. There were two days allowed on the contract and he waived extra charges in the amount of $66.50 that she was charged when contract was closed out.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International

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