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Beverly Hills Weight Loss Clinics

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Reviews Beverly Hills Weight Loss Clinics

Beverly Hills Weight Loss Clinics Reviews (3086)

October 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Northern Virginia Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office there was no malicious intent...

done by anyone from U-Haul.  He confirmed there was a mechanical failure with our equipment and our Atlanta facility promptly took care of exchanging the trailer.  Mr. [redacted] explained our GM for our U-Haul Moving and Storage of Manassas Park had previously requested Mr. [redacted] provide us with his hotel receipt for immediate reimbursement.  He relayed they have not received it.  He is prepared to reimburse Mr. [redacted] for his extra hotel expense as soon as Mr. [redacted] provides the receipt in addition to the refund for 50% of the cost of his trailer rental already issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

November 25, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], Senior Staff for our Harrisburg Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and advised...

him of a refund for $35 as an adjustment on his rental. The refund was issued back to his Visa account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 9, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Cal C[redacted], our President for our Eastern Florida Regional Office, reviewed Ms. [redacted]’s recent comments.  He relayed to our office Ms. [redacted] was promised a free month of storage at origin due to a mistake by our U-Haul Center.  She misunderstood and thought she was also getting free shipping.  Mr. C[redacted] stated he ended up giving her the free month storage and shipping for free.  He has tried to accommodate Ms. [redacted] to the best of his ability by providing $1,200 worth of service at no extra fee.  No further adjustments or refunds will be issued.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International   Tell us why here...

March 30, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Our records indicate U-Haul processed the charge and the credit on the same day, March 21st, to Ms. [redacted]’ [redacted] account. However, a bank has up to 30 days to post the transaction to...

the account. Our GM for our U-Haul Moving and Storage of Elyria, [redacted], advised our office he personally handled Ms. [redacted]’ truck rental and she used her card as a debit transaction. Mr. [redacted] explained to Ms. [redacted] how the refund would take place. Ms. [redacted] went as far as to pause the rental and checked the balance of her bank account on her phone. The total amount collected was $54.16 for the rental.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Thank you for your continued concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, reviewed the comments from Mr. [redacted]. He mentioned that Mr. [redacted] was initially asked to take his vehicle to [redacted] to have the latch fixed but apparently disregarded the request and went to [redacted], or a store in that category. Mr. [redacted] spoke to the Service Manager at [redacted] and was told it’s a known issue the hooks need adjusted from time to time. The replacement part is $10, which Mr. [redacted] is willing to be billed for by [redacted] when the service is complete. Mr. [redacted] attempted to speak to Mr. [redacted] recently but reached his voice mail. He is willing to pay to have the latch replaced, that was destroyed by [redacted], but not pay to have the entire locking mechanism replaced, as is not needed per the [redacted] Dealer.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

November 21, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Willie S[redacted], our GM for our U-Haul of North Miami Beach, followed up on the information Ms. [redacted] provided.  He informed our office the truck was rented for...

four days and that they did close early one day for the storm.  Mr. S[redacted] relayed they were only in tropical storm weather.  He offered one day rental credit for closing early but Ms. [redacted] is requesting only to be charged for one day.  Mr. St[redacted] will process one day credit, which he feels is a fair resolution.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 5, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental document. Heather P[redacted], our Traffic Manager for our Ohio Regional Office, followed up on the information Ms. [redacted] provided....

 She informed our office a full refund in the amount of $494.17 was issued in addition to a refund for $99.60 issued in October for the hotel expense.  She also explained a message had been left for Mr. [redacted] but no call back had been received.  The most recent refund should post on their next Visa credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jesus T[redacted], our President for our Dallas Regional Office, followed up on the information Mr. [redacted] provided. He informed our office, as he researched Mr. [redacted]’s transaction, he found they attempted to speak to Mr. [redacted] but reached his voicemail repeatedly with no response. Mr. [redacted] reserved the truck online for an 11: 00 AM pick up. A Confirmation text was sent to Mr. [redacted]. Mr. [redacted] arrived early and requested the truck at 9:00 AM and was told a truck was not available until 11:00 AM. We did, however, have a truck in Rose City, which was less than ½ a mile away. Mr. [redacted] secured a truck at the alternate location and was dispatched at 9:23 AM. Mr. T[redacted] relayed that Mr. [redacted] failed to call the U-Haul Dealer when messages were left and arrived earlier than scheduled for pick up. We did find a replacement vehicle immediately. The extra miles were due to Mr. [redacted] driving from Tyler to Jacksonville and then to Carrollton. The truck was also returned with less fuel than when dispatched. He also mentioned the rental was changed to a one-way from Tyler to Carrollton. The original in-town rental would have been costlier. In the interest of customer good faith, Mr. T[redacted] agreed to issue a refund for the $50 Reservation Guarantee Fee. The refund was issued on May 3rd and should post on Mr. [redacted]’s next American Express credit card statement if not already.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

September 16, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. S[redacted].   Michael D[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Mr. S[redacted] provided and sent him the following email in...

response: [redacted], thank you for the full explanation I credited your card 64.00 for extra day and ins. And tax the original quote was for 2 days an extra day was given making it three days. I credited you any way for the fourth day. I'm sorry for any confusion on your rental we try hard to take care of all our customers.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted]t U-Haul International

Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she spoke with Mr. [redacted] as well as communicated with him by email.  She...

emailed him copies of the $50 refund to his Visa credit card account, which should post on his next credit card statement.  As we value Mr. [redacted] as a customer, Ms. [redacted] also sent him a $75 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners.  We sell boxes, bubble pack, rope, tape and propane.  We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

February 13, 2017   Complaint ID: [redacted]   U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Tommy C[redacted], the Marketing Company Executive Assistant of UHC of Central Ontario, followed up on the information Mr. [redacted] provided. Mr. C[redacted]...

apologized for the inconvenience. He informed our office it has been explained to Mr. [redacted] that all additional charges for damage to the overhead portion of the truck were waived once verification was made. Total amount of $632.39 were waived under Customer account [redacted], invoice # [redacted]. Customer account number [redacted] under invoice # [redacted] in amount of $112.57 for tax under damages were also waived. Both accounts show a zero balance to date. A letter was requested by Mr. [redacted] stating all charges were waived. This letter was drafted and sent by Mr. C[redacted] via regular mail per Mr. [redacted]’s request. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] UCC Associate Program Manager U-Haul International

September 12, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. B[redacted].   Steven C[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. B[redacted] provided.  He informed our office he...

sent Ms. B[redacted] an email offering an apology along with an explanation to her concerns.  A $10 VIP Certificate was also sent to Ms. B[redacted] that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 1, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Mike S[redacted], our President for our North Central New York Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he...

honestly believes they did everything they could for Mr. [redacted] from start to finish being Mr. [redacted] made a reservation late on Friday, October 21st.  Mr. [redacted] was given options that would have enabled him to make his move, however, he opted to decline them.  Mr. S[redacted] added we are still obligated to refund his prepaid amount and also issue the $50 Reservation Guarantee Fee.  Refunds for $288.19 and $50 have been issued back to his Visa account and should post on his next credit card statement.  Mr. S[redacted] also mentioned they would be happy to help Mr. [redacted] with another reservation that will work for him and his family.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 13, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Vernon J[redacted], our President for our Southern Alberta Regional Office, followed up on the information Mr. [redacted] provided. He explained his office attempted to reach Mr....

[redacted] but reached his voice mail. He relayed Mr. [redacted] was not charged $78, this was a pre-authorization for the trip plus kilometers. The charge was in fact $56.66 as the contract indicates. He looks forward to speaking to Mr. [redacted] if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

April 5, 2017   Revdex.com concern #[redacted] U-Haul Reference id: [redacted]   Thank you for your concern regarding our customer Mr. [redacted].   Max S[redacted], Traffic Control Manager, of UHC of Charlotte North Carolina spoke to Mr. [redacted] today. Mr. S[redacted] apologized for...

the rate issue and let him know we had issued a $10.00 refund back to his card for the experience. Mr. [redacted] was pleased with the resolution and considered the issue closed.   Our customer are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Looking Forward, Penny S[redacted] UCC Associate Program Manager U-Haul International

I have requested and still not received anything in writing DIRECTLY from UHAUL stating I have no liability. Though I appreciate their response to your involvement , as advised by the attorney I needed to contact for this situation, I again request something in writing, sent to me, either via email or USPS.

October 29, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $130 was issued back to Mr. [redacted]’s [redacted] account on September 30th. The refund should post on his next credit card statement...

if not already.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 26, 2016   Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer [redacted].   John L**, a Senior Customer Service Agent, reviewed [redacted]’s recent comments and sent another email in response: Hi this is John L** with U-Haul customer service. I am responding to the Revdex.com rebuttal you submitted. I'm sorry but our stance will remain the same. The toll citations line up on the dates and time you have the equipment in your possession.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 2, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted], whose name is on the contract and who is the daughter to Ms. [redacted]. Dick P[redacted], our President for our Mississippi Regional Office, followed up...

on the information Ms. [redacted] provided. He spoke to Ms. [redacted] who explained she did not have an issue with U-Haul and rented the truck when her mother was refused the rental because of the squabble she caused.  Please be assured, although we strive for 100% satisfaction, there are times we may need to send our customer to an alternate pick up location. This can be due to many factors such as the previous customer returning late or dropping off at a different location, as well as equipment breakdown to name a few.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

January 6, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you again for forwarding Ms. [redacted]’s recent comments to our office.Albert Ja[redacted] a Senior Customer Service Agent, asked I forward you his recent response to Ms. [redacted]:Hello [redacted],We do apologize for any inconvenience this may have caused but we definitely would like to make sure our contract holder [redacted] is compensated for any failure in our equipment. We are looking forward to resolving this current issue with the resolution provided in our last response. We will have to recommend that the contract holder Thomas contact the third party Moving Help company to express any concerns if there is any part of the services that the hired moving group provided that is unsatisfactory. Thank youAlbert J[redacted]Uhaul customer service senior agentphone 800-789-3638 ext 850329Thank you as always for your continued support.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

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