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Beverly Hills Weight Loss Clinics

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Reviews Beverly Hills Weight Loss Clinics

Beverly Hills Weight Loss Clinics Reviews (3086)

Uhaul put the hold on my credit card and they are the ones that have to release the hold. My credit card company cannot release it they still think it is a valid hold. I am really sick and tired of the excuses and the lies by uhaul. They put the hold on my card so they need to quit making excuse and trying to make it everyones elses fault and release the hold. I will not accept any more reasons or excuses from them.

September 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   John C[redacted], our Traffic Manager for our Western Florida Regional Office, followed up on the information Mr. [redacted] provided.   He informed our office that...

upon dispatch from our U-Haul location, a hold for $26.40 was applied to Mr. [redacted]’s Visa account.  When he returned, he was charged one rental period at $19.95 and 38 miles at .79 a mile plus tax.  Fuel fees were not charged.  Mr. C[redacted] attempted to speak to Mr. [redacted] but reached his father who said he would relay the information to Mr. [redacted].   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Sinjin K[redacted], the manager of [redacted], followed up on the information Ms. [redacted] provided and sent her the following email in response:[redacted], I am sorry you...

have had such a difficult time trying to reach Moving Help Customer Service regarding your credit card charges. Hopefully I can clear up some confusion with your order. I see 3 transactions on your card, the first two were simply authorizations because the billing address that was entered was incorrect according to your bank. When this happens our system cancels the transaction which means that your bank is holding the funds. Banks usually take 3-5 business days to drop the authorizations but you may want to contact them to see if they are able to drop them off sooner. The third transaction was processed because the correct billing information was entered. The payment code was provided to the Moving Help Service Provider, which indicates the job was completed to your satisfaction so we will not be able to refund that transaction. Please let me know if you have any questions. Thank you, Sinjin K. [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

I would like a full refund of the money I had originally spent, renting from Uhaul. It has been such a time consuming and frustrating process to get my account cleared of any extra charges that shouldn't have happened and then being charged anyways after the fact. I feel that a complete refund is in order. The original total was $150 plus tax.

July 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided.   He explained [redacted] is the name of the storage agreement for [redacted]...

[redacted].  Ms. [redacted] is Ms. Smith’s mother.  Ms. [redacted] was given a #1 key when she moved into the unit.  A #1 key can be used to open any unit.  Our customer is then required to place their own disc lock to secure their unit, which Ms. [redacted] did not do when she initially moved in.  We had another customer that moved in and was given a #1 key for Unit [redacted] but went into Unit [redacted] in error.  All parties involved met at the U-Haul Center and will meet back again to sort out their possessions.  If items are missing, they are aware a claim with RepWest Insurance Company will need to be filed.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Brandon F[redacted]

November 3, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Indira S[redacted], our Executive Assistant for our Central Ontario Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr....

[redacted] and advised him of a full refund for the truck rental in addition to the refund for the $50 Reservation Guarantee Fee that was issued to him on October 14th. The supplemental refund should post to his next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

November 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted] A[redacted] our Executive Assistant for our Southern Louisiana Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:Ms....

[redacted], We have notified Republic Western to do a leak water test on the truck. Once they do the test they will contact you concerning your claim. Thank you, [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she sent Mr. [redacted] a letter explaining he made an on line reservation for an enclosed...

5x10 trailer and when he arrived at our [redacted] U-Haul location he chose the trailer he wanted. He made his reservation at 7:56 am for pick up at 9:00 am the same day. Mr. [redacted] also loaded his own motorcycle on to the trailer and secured it himself. Please be advised U-Haul cannot be responsible for the loading of the motorcycle. Ms. [redacted] also relayed we have a specific trailer for transporting a motorcycle, which is an open trailer. We also sell a motorcycle towing kit to help secure the motorcycle while in tow. Due to the last minute reservation, this specific trailer was not available.When Mr. [redacted] experienced the breakdown, a service provider noted the "D" ring had broken and was not designed to hold the weight of a [redacted]. The repair was not done due to the fact it was apparent Mr. [redacted] was going to hook up your motorcycle again. Ms. [redacted] relayed that Mr. [redacted] chose to rent another trailer.Mr. [redacted]’s claim for reimbursement has been denied.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

While I appreciate  David's response and assistance, I am concerned because the insurance claim will only honor depreciated/face value for my storage items. Since it contained  clothes, shoes, hand made blankets, pictures and historical items as well, I won't be reimbursed with insurance. This leaves me at a major lost for items collected and are irreplaceable.This is where UHaul needs to step in and make some attempt at making me whole in addition to their insurance company.I don't want to be short changed or dimed down for losses occurred at the fault of incompetent people

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11753186, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response that was received my Ms. [redacted] has nothing to do with the complaint that I filed with Revdex.com. Please have the President of the Orlando Regional Office or her review the complaint and respond to my actual complaint. Attached to this response are pictures of the before and after of my $35,000 dollar vehicle. After the employee installed the trailer, I immediately said something to him and asked for the manager [redacted]. Both employees of Uhaul ensured me that the damage done to my vehicle would be fixed. ([redacted] gave me documentation before I left with the trailer about fixing it). [redacted] knew that this trailer was a one way trip to Illinois, I would not have left with the trailer if I knew that 2 months later my vehicle would still be damaged. I did not know that I would not be compensated for the damage that they did to a vehicle that I have only had for 6 months. [redacted] since then has not returned my phone calls or emails to resolve this issue. As a customer that was guaranteed and used this location numerous times, I want the damage to my vehicle fixed as I was promised and I want a check for the amount of the estimate (attached). This as been a very unpleasant and unprofessional way that Uhaul has handled me as a customer and the situation. I believe that I have provided adequate proof of the damage that their employee created and I do not understand why this has not been resolved!
Regards,
[redacted]

April 20, 2015
Revdex.com ID#: 10579076
U-Haul Ref#: 808763
Thank you for your concern for our customers Timothy Reine and Eszter Guraly, whose name is on the rental agreement.
[redacted], our Field Manager for our Southern Louisiana Regional Office, followed up on the information Mr. Reine...

provided. He informed our office he attempted to speak to Mr. Reine or Ms. Guraly but reached their voice mail. He left a message, which included his apology for the inconvenience they experienced. As we value Ms. Guraly and Mr. Reine as customers, Mr. [redacted] sent them a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

September 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul Moving and Storage of Westminster, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] regarding an...

auto-pay issue.  It appeared the auto-payment card was added to the account but not set up for auto-pay.  Mr. [redacted] relayed he would be paying cash from now on to avoid any more missed payments or confusion.  Mr. [redacted] agreed to waive any late fees with next payment to which Mr. [redacted] agreed and said he would be in on Friday, July 10, 2015 to bring his room current through August 8, 2015.  Mr. [redacted], however, never showed.  Several messages were left for Mr. [redacted] regarding the growing balance on his storage account and an impending auction.  Mr. [redacted] still wanted to honor their agreement to waive fees when payment was made.  Mr. [redacted] called Mr. [redacted] on August 4th, the morning of the auction and left a message regarding the auction of his room.  Mr. [redacted] called him back and stated he would not auction his room, however, we needed payment as soon as possible.  Mr. [redacted] said he would draw some funds together and take care of the account as soon as he could.  Currently we have again lost contact with Mr. [redacted] and four separate message have been left requesting a call back to bring his account current as soon as possible.  Mr. [redacted] is aware of Mr. [redacted] cell phone number.  We are waiting for a cash payment from Mr. [redacted] as agreed.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

May 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], a Senior Customer Service Agent, left a message for Mr. [redacted] requesting a return call to personally address his concerns. He explained the lessee listed on the rental contract...

is responsible for the debt, which came to $750 and only $200 was collected at the time. He will discuss the information with Mr. [redacted] when he hears back from him, if not already.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 4, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Nichole C[redacted], our Traffic Manager for our Southern Colorado Regional Office, followed up on the information Ms. [redacted] provided.   She informed our office a...

message was left for Ms. [redacted] requesting a return call.  She would like to advise Mr. [redacted] she sent her a $35 VIP Certificate that can be applied to her upcoming rental.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Virly W[redacted] made contact with me once and failed to follow up as promised the following day for a resolution. Also, when I contacted the Uhaul location for a resolution there were two employees that indicated that the person that installed my hitch has had several previous complaints in regards to the work he does.

February 2, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our President for our Tulsa Regional Office, reviewed Mr. [redacted]’s recent comments to your office. He asked that you refer to the information he provided in our original response to your office dated January 14th, which addressed Mr. [redacted]’s concerns. No further action will be taken.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I filed a complaint with Arizona Revdex.com a few weeks ago against U-Haul International based in Phoenix AZ, case # [redacted] but yesterday Revdex.com sent me an email saying the case has been resolved. The company included a letter stating untrue statements that someone had talked to me and reimbursed me some money which is totally untrue. .I was not even given a chance to respond to the company's response or to rebuttal what the company had stated which I find very unusual. I have been trying to talk to Marie Garcia in your office phone # ###-###-#### but she has not responded to my messages. I would like to know why Revdex.com just listened to one side of the story when they decided to declare the case as resolved.Thank you for your attention,Sincerely,[redacted]. (complaint case # [redacted]).

I reject the company's response because being offered $100 to spend towards a U-Haul purchase in the future is not what I am interested in as I do not plan to do business with U-Haul anymore. It is not fair for me to have paid $353 for a defective truck, when s[redacted]one else renting the exact truck for the exact same trip would have paid the same exact thing for a fully functional truck which I did not get. The fact that I did not get a fully functional truck I should be refunded at least half of the $353 that I paid. Also, the comment that I did nothing to prevent damage to my merchandise is absurd and disrespectful. Does U-Haul expect for their trucks to leak water on everyone's merchandise when it rains and everyone must try to prevent damage to their merchandise while inside of U-Haul trucks. If this is the case it wasn't mentioned to me, nor do I see it in their contracts.

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