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While I appreciate  David's response and assistance, I am concerned because the insurance claim will only honor depreciated/face value for my storage items. Since it contained  clothes, shoes, hand made blankets, pictures and historical items as well, I won't be reimbursed with insurance. This leaves me at a major lost for items collected and are irreplaceable.This is where UHaul needs to step in and make some attempt at making me whole in addition to their insurance company.I don't want to be short changed or dimed down for losses occurred at the fault of incompetent people

September 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul Moving and Storage of Westminster, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] regarding an...

auto-pay issue.  It appeared the auto-payment card was added to the account but not set up for auto-pay.  Mr. [redacted] relayed he would be paying cash from now on to avoid any more missed payments or confusion.  Mr. [redacted] agreed to waive any late fees with next payment to which Mr. [redacted] agreed and said he would be in on Friday, July 10, 2015 to bring his room current through August 8, 2015.  Mr. [redacted], however, never showed.  Several messages were left for Mr. [redacted] regarding the growing balance on his storage account and an impending auction.  Mr. [redacted] still wanted to honor their agreement to waive fees when payment was made.  Mr. [redacted] called Mr. [redacted] on August 4th, the morning of the auction and left a message regarding the auction of his room.  Mr. [redacted] called him back and stated he would not auction his room, however, we needed payment as soon as possible.  Mr. [redacted] said he would draw some funds together and take care of the account as soon as he could.  Currently we have again lost contact with Mr. [redacted] and four separate message have been left requesting a call back to bring his account current as soon as possible.  Mr. [redacted] is aware of Mr. [redacted] cell phone number.  We are waiting for a cash payment from Mr. [redacted] as agreed.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11753186, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 10, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for forwarding Mr. [redacted]’s additional comments to our office. Bob M[redacted], our President for our Tampa Regional Office, reviewed Mr. [redacted]’s recent comments . He acknowledged Mr. [redacted] helped our customer who was down on bad times and should be commended for being a considerate Samaritan. Mr. M[redacted] asked we relay his apology to Mr. [redacted] for mailing letters requesting assistance with locating Mr. [redacted] in order to obtain payment for the storage unit. Our intentions were to have a second contact for Mr. [redacted]. In no way did we intend to harass Mr. [redacted]. Mr. M[redacted] assured our office Mr. [redacted]’s name has been removed from the storage account. As we value Mr. [redacted] as a future customer, we sent him a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our President for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided.   He explained [redacted] is the name of the storage agreement for [redacted]...

[redacted].  Ms. [redacted] is Ms. Smith’s mother.  Ms. [redacted] was given a #1 key when she moved into the unit.  A #1 key can be used to open any unit.  Our customer is then required to place their own disc lock to secure their unit, which Ms. [redacted] did not do when she initially moved in.  We had another customer that moved in and was given a #1 key for Unit [redacted] but went into Unit [redacted] in error.  All parties involved met at the U-Haul Center and will meet back again to sort out their possessions.  If items are missing, they are aware a claim with RepWest Insurance Company will need to be filed.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response that was received my Ms. [redacted] has nothing to do with the complaint that I filed with Revdex.com. Please have the President of the Orlando Regional Office or her review the complaint and respond to my actual complaint. Attached to this response are pictures of the before and after of my $35,000 dollar vehicle. After the employee installed the trailer, I immediately said something to him and asked for the manager [redacted]. Both employees of Uhaul ensured me that the damage done to my vehicle would be fixed. ([redacted] gave me documentation before I left with the trailer about fixing it). [redacted] knew that this trailer was a one way trip to Illinois, I would not have left with the trailer if I knew that 2 months later my vehicle would still be damaged. I did not know that I would not be compensated for the damage that they did to a vehicle that I have only had for 6 months. [redacted] since then has not returned my phone calls or emails to resolve this issue. As a customer that was guaranteed and used this location numerous times, I want the damage to my vehicle fixed as I was promised and I want a check for the amount of the estimate (attached). This as been a very unpleasant and unprofessional way that Uhaul has handled me as a customer and the situation. I believe that I have provided adequate proof of the damage that their employee created and I do not understand why this has not been resolved!
Regards,
[redacted]

April 20, 2015
Revdex.com ID#: 10579076
U-Haul Ref#: 808763
Thank you for your concern for our customers Timothy Reine and Eszter Guraly, whose name is on the rental agreement.
[redacted], our Field Manager for our Southern Louisiana Regional Office, followed up on the information Mr. Reine...

provided. He informed our office he attempted to speak to Mr. Reine or Ms. Guraly but reached their voice mail. He left a message, which included his apology for the inconvenience they experienced. As we value Ms. Guraly and Mr. Reine as customers, Mr. [redacted] sent them a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 3, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Indira S[redacted], our Executive Assistant for our Central Ontario Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr....

[redacted] and advised him of a full refund for the truck rental in addition to the refund for the $50 Reservation Guarantee Fee that was issued to him on October 14th. The supplemental refund should post to his next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

February 25, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Knoxville Regional Office, reviewed the information Mr. [redacted] provided. She explained that she has spoken to the receiving U-Haul location to check the status of the truck Mr. [redacted] rented and as of today, the truck continues to be rented without incident and no repairs have been needed. A refund for $72.87 was already issued in good faith and we need to consider that Mr. [redacted] did in fact complete his move. Please be advised that no further refund or adjustment will be issued.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 28, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office he sent [redacted] an email advising her of a...

refund he issued her in the total amount of $164.00. [redacted] mentioned this amount reflects an adjustment on her rental due to the delay she incurred. There were two days allowed on the contract and he waived extra charges in the amount of $66.50 that she was charged when contract was closed out.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International

I would like a full refund of the money I had originally spent, renting from Uhaul. It has been such a time consuming and frustrating process to get my account cleared of any extra charges that shouldn't have happened and then being charged anyways after the fact. I feel that a complete refund is in order. The original total was $150 plus tax.

Uhaul put the hold on my credit card and they are the ones that have to release the hold. My credit card company cannot release it they still think it is a valid hold. I am really sick and tired of the excuses and the lies by uhaul. They put the hold on my card so they need to quit making excuse and trying to make it everyones elses fault and release the hold. I will not accept any more reasons or excuses from them.

October 16, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Sinjin K[redacted], the manager of [redacted], followed up on the information Ms. [redacted] provided and sent her the following email in response:[redacted], I am sorry you...

have had such a difficult time trying to reach Moving Help Customer Service regarding your credit card charges. Hopefully I can clear up some confusion with your order. I see 3 transactions on your card, the first two were simply authorizations because the billing address that was entered was incorrect according to your bank. When this happens our system cancels the transaction which means that your bank is holding the funds. Banks usually take 3-5 business days to drop the authorizations but you may want to contact them to see if they are able to drop them off sooner. The third transaction was processed because the correct billing information was entered. The payment code was provided to the Moving Help Service Provider, which indicates the job was completed to your satisfaction so we will not be able to refund that transaction. Please let me know if you have any questions. Thank you, Sinjin K. [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

September 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   John C[redacted], our Traffic Manager for our Western Florida Regional Office, followed up on the information Mr. [redacted] provided.   He informed our office that...

upon dispatch from our U-Haul location, a hold for $26.40 was applied to Mr. [redacted]’s Visa account.  When he returned, he was charged one rental period at $19.95 and 38 miles at .79 a mile plus tax.  Fuel fees were not charged.  Mr. C[redacted] attempted to speak to Mr. [redacted] but reached his father who said he would relay the information to Mr. [redacted].   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 18, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Crystal S[redacted], our Traffic Manager for our North Austin Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she spoke...

to Mr. [redacted] and offered her apology for the inconvenience he experienced and for not taking care of his concerns sooner.  A refund for $1,236 was issued back to his [redacted] account and should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I' d like my complaint to be resolved . I purchased insurance for what ? They should be bending over backwords to keep their customers happy, coming back. I've just used another rental company twice no problems , no scams, no is.Uhaul offered me a settlement NO DEAL I purchased their insurance what a joke !!!! I'm not going away uhaul !

February 2, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our President for our Tulsa Regional Office, reviewed Mr. [redacted]’s recent comments to your office. He asked that you refer to the information he provided in our original response to your office dated January 14th, which addressed Mr. [redacted]’s concerns. No further action will be taken.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Virly W[redacted] made contact with me once and failed to follow up as promised the following day for a resolution. Also, when I contacted the Uhaul location for a resolution there were two employees that indicated that the person that installed my hitch has had several previous complaints in regards to the work he does.