June 29, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Central Chicago Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office she contacted Mr....
and Mrs. [redacted] and advised them of a full refund of their rental due to the issues they experienced with the U-Haul equipment. Ms. [redacted] also mentioned Mr. and Mrs. [redacted] have a damage claim for damages they incurred when the transload was done that is currently being researched by our Southern Georgia Regional Office.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
June 6, 2016 Revdex.com [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Cheryl M[redacted], our Executive Assistant for our Southern Atlantic Coast Regional Office, reviewed Mr. [redacted]’s recent comments. She mentioned all her calls to him go directly to his voicemail. Her requests for a return call have not been returned. Ms. M[redacted] also relayed she searched the credit card listed on the contract and the only charge is for the rental of the trailer. His name was not located in E-Alert and was able to rent within a few minutes after getting the E-Alert message, which indicates there was an error. She wants to speak to Mr. [redacted] and search for any further charges. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 8, 2017Revdex.com ID#: [redacted]U-Haul Ref#: 1[redacted]Thank you for your concern for our customer Ms. [redacted].Duane V[redacted], our Traffic Manager for our Tampa Regional Office, followed up on the information Ms. [redacted] provided. He informed our office they’ve attempted to reach Mr. [redacted] by phone...
and also sent her an email on August 4th requesting a call back to resolve her concerns, but they have not heard back from her. In an effort to bring closure, Mr. V[redacted] issued a refund to Ms. [redacted] Visa account for $270 as an adjustment. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Wednesday, June 07, 2017 Revdex.com ID: [redacted] U-Haul Reference Id #: [redacted] Thank you for your concern for our customer Ms. [redacted]. Tina J[redacted] of U-Haul of Eastern Arizona reached out to Ms. [redacted] and let her know we do not prorate storage. We appreciate Ms....
[redacted]’s business and as a token of good faith we did refund her card $225.00 on 6/6/2017. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] UCC Associate Program Manager U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Hello,Uhaul informed me that claim was denied because they watched the video and determined the Uhaul employee installed everything correctly. If this is the case, they should be able to check video footage upon my dropping off of the equipment correct? Thhey should also be able to see that my vehicle was not damaged up on putting it upon me returning the tow dolly correct?
July 22, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Katie S[redacted], our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms....
[redacted] and advised her of a refund per her request for $237.92. The refund was issued back to her Visa account and should post on her next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Coastal [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he left a message for Ms....
[redacted] on June 29th requesting a return call to personally address her concerns but has not received a call back. He can be reached at [redacted] or direct at [redacted] and his email address is [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Jim S[redacted], our President for our Tulsa Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office he never told Mr. [redacted] he had a written statement from Rick at [redacted] Service. His office contacted [redacted] Service to see if he could tell us what was found wrong with Mr. [redacted]’s vehicle and if the installation of the trailer hitch is what caused an issue with the vehicle. [redacted] informed us the problem was with the ignition timing, not something U-Haul caused. They replaced the ignition module, the distributor and the IAC sensor and found Mr. [redacted]’s truck to run good. A few days later Mr. [redacted] took his truck back to [redacted] where it was checked again and nothing mechanically was found. Mr. S[redacted] relayed his decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 21, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Chris W[redacted], our GM for our U-Haul Moving and Storage at Downtown, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] had gone into the U-Haul store on Saturday, November 18th, and we agreed to take the settlement and allow this matter to be resolved. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 30, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office a message was left for Mr. [redacted] advising him...
that a refund had been issued back to his credit card and should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
December 12, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our SW Ohio Regional Office, followed up on the information Ms. [redacted] provided. He informed our office an inspection was done at the storage location...
involved and they found no mold issues in the building. He also relayed there is no climate controlled environment offered to the stored items. Ms. [redacted]’s claim was denied.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I' d like my complaint to be resolved . I purchased insurance for what ? They should be bending over backwords to keep their customers happy, coming back. I've just used another rental company twice no problems , no scams, no is.Uhaul offered me a settlement NO DEAL I purchased their insurance what a joke !!!! I'm not going away uhaul !
July 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Crystal S[redacted], our Traffic Manager for our North Austin Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke...
to Mr. [redacted] and offered her apology for the inconvenience he experienced and for not taking care of his concerns sooner. A refund for $1,236 was issued back to his [redacted] account and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Chris M[redacted], our GM for our U-Haul Moving and Storage of Hazelwood, followed up on the information Ms. [redacted] provided. He informed our office he left...
several messages for a call back. The last attempt, he explained Ms. [redacted] hung upon him then called back and said she would call back at a later time. Mr. M[redacted] issued her a refund for $49.20 back to her [redacted] account as an adjustment on her rental. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 13, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for forwarding Ms. [redacted]’s concerns to our office. RepWest Insurance Company advised our office Ms. [redacted] reported a U-Haul truck was stolen from the dealer’s lot and crashed into her parked and unoccupied...
vehicle. The U-Haul dealer confirmed his store was broken into and the keys to a U-Haul truck were stolen. RepWest explained the U-Haul truck was not under a valid contract at the time of loss. U-Haul provides liability protection to the customer and/or authorized driver, as long as there is a valid contract in force at the time of loss. Her claim was denied and the file was closed. The decision in the matter remains the same. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 25, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted]John H[redacted] our President for our Atlanta West Regional Office, followed up on the information Mr. [redacted] provided. He informed our office our GM for our U-Haul at Fulton Industrial...
spoke to Mr. [redacted] and offered his apology. Mr. H[redacted] acknowledged we dropped the ball with the cleanliness, but this U-Haul trailer is still very road worthy. Mr. [redacted] was in fact called due to the change of equipment size but we could not reach him. Our Traffic Department spoke to our GM about this after they could not contact Mr. [redacted] and suggested if the 5X10 trailer was not large enough that they could locate a 6X12, although further away. Mr. H[redacted] stated this was not a “bait and switch” and they in fact did their best to accommodate Mr. [redacted] The refund for $40.61, which is a full refund for the trailer as an adjustment on his rental, should post on Mr. [redacted] next M[redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria [redacted]Executive AssistantU-Haul International
February 25, 2015
[redacted] ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and found...
him to be very cordial. Ms. [redacted] advised him of a refund she will issue for the transfer of his goods.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 29, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Central Chicago Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office she contacted Mr....
and Mrs. [redacted] and advised them of a full refund of their rental due to the issues they experienced with the U-Haul equipment. Ms. [redacted] also mentioned Mr. and Mrs. [redacted] have a damage claim for damages they incurred when the transload was done that is currently being researched by our Southern Georgia Regional Office.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
June 6, 2016 Revdex.com [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Cheryl M[redacted], our Executive Assistant for our Southern Atlantic Coast Regional Office, reviewed Mr. [redacted]’s recent comments. She mentioned all her calls to him go directly to his voicemail. Her requests for a return call have not been returned. Ms. M[redacted] also relayed she searched the credit card listed on the contract and the only charge is for the rental of the trailer. His name was not located in E-Alert and was able to rent within a few minutes after getting the E-Alert message, which indicates there was an error. She wants to speak to Mr. [redacted] and search for any further charges. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 8, 2017Revdex.com ID#: [redacted]U-Haul Ref#: 1[redacted]Thank you for your concern for our customer Ms. [redacted].Duane V[redacted], our Traffic Manager for our Tampa Regional Office, followed up on the information Ms. [redacted] provided. He informed our office they’ve attempted to reach Mr. [redacted] by phone...
and also sent her an email on August 4th requesting a call back to resolve her concerns, but they have not heard back from her. In an effort to bring closure, Mr. V[redacted] issued a refund to Ms. [redacted] Visa account for $270 as an adjustment. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Wednesday, June 07, 2017 Revdex.com ID: [redacted] U-Haul Reference Id #: [redacted] Thank you for your concern for our customer Ms. [redacted]. Tina J[redacted] of U-Haul of Eastern Arizona reached out to Ms. [redacted] and let her know we do not prorate storage. We appreciate Ms....
[redacted]’s business and as a token of good faith we did refund her card $225.00 on 6/6/2017. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted] UCC Associate Program Manager U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Hello,Uhaul informed me that claim was denied because they watched the video and determined the Uhaul employee installed everything correctly. If this is the case, they should be able to check video footage upon my dropping off of the equipment correct? Thhey should also be able to see that my vehicle was not damaged up on putting it upon me returning the tow dolly correct?
July 22, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Katie S[redacted], our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms....
[redacted] and advised her of a refund per her request for $237.92. The refund was issued back to her Visa account and should post on her next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Coastal [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he left a message for Ms....
[redacted] on June 29th requesting a return call to personally address her concerns but has not received a call back. He can be reached at [redacted] or direct at [redacted] and his email address is [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
March 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Jim S[redacted], our President for our Tulsa Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office he never told Mr. [redacted] he had a written statement from Rick at [redacted] Service. His office contacted [redacted] Service to see if he could tell us what was found wrong with Mr. [redacted]’s vehicle and if the installation of the trailer hitch is what caused an issue with the vehicle. [redacted] informed us the problem was with the ignition timing, not something U-Haul caused. They replaced the ignition module, the distributor and the IAC sensor and found Mr. [redacted]’s truck to run good. A few days later Mr. [redacted] took his truck back to [redacted] where it was checked again and nothing mechanically was found. Mr. S[redacted] relayed his decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 21, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Chris W[redacted], our GM for our U-Haul Moving and Storage at Downtown, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] had gone into the U-Haul store on Saturday, November 18th, and we agreed to take the settlement and allow this matter to be resolved. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 30, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office a message was left for Mr. [redacted] advising him...
that a refund had been issued back to his credit card and should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
December 12, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our SW Ohio Regional Office, followed up on the information Ms. [redacted] provided. He informed our office an inspection was done at the storage location...
involved and they found no mold issues in the building. He also relayed there is no climate controlled environment offered to the stored items. Ms. [redacted]’s claim was denied.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I' d like my complaint to be resolved . I purchased insurance for what ? They should be bending over backwords to keep their customers happy, coming back. I've just used another rental company twice no problems , no scams, no i
s.Uhaul offered me a settlement NO DEAL I purchased their insurance what a joke !!!! I'm not going away uhaul !
July 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Crystal S[redacted], our Traffic Manager for our North Austin Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke...
to Mr. [redacted] and offered her apology for the inconvenience he experienced and for not taking care of his concerns sooner. A refund for $1,236 was issued back to his [redacted] account and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Chris M[redacted], our GM for our U-Haul Moving and Storage of Hazelwood, followed up on the information Ms. [redacted] provided. He informed our office he left...
several messages for a call back. The last attempt, he explained Ms. [redacted] hung upon him then called back and said she would call back at a later time. Mr. M[redacted] issued her a refund for $49.20 back to her [redacted] account as an adjustment on her rental. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 13, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for forwarding Ms. [redacted]’s concerns to our office. RepWest Insurance Company advised our office Ms. [redacted] reported a U-Haul truck was stolen from the dealer’s lot and crashed into her parked and unoccupied...
vehicle. The U-Haul dealer confirmed his store was broken into and the keys to a U-Haul truck were stolen. RepWest explained the U-Haul truck was not under a valid contract at the time of loss. U-Haul provides liability protection to the customer and/or authorized driver, as long as there is a valid contract in force at the time of loss. Her claim was denied and the file was closed. The decision in the matter remains the same. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 25, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted]John H[redacted] our President for our Atlanta West Regional Office, followed up on the information Mr. [redacted] provided. He informed our office our GM for our U-Haul at Fulton Industrial...
spoke to Mr. [redacted] and offered his apology. Mr. H[redacted] acknowledged we dropped the ball with the cleanliness, but this U-Haul trailer is still very road worthy. Mr. [redacted] was in fact called due to the change of equipment size but we could not reach him. Our Traffic Department spoke to our GM about this after they could not contact Mr. [redacted] and suggested if the 5X10 trailer was not large enough that they could locate a 6X12, although further away. Mr. H[redacted] stated this was not a “bait and switch” and they in fact did their best to accommodate Mr. [redacted] The refund for $40.61, which is a full refund for the trailer as an adjustment on his rental, should post on Mr. [redacted] next M[redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria [redacted]Executive AssistantU-Haul International
February 25, 2015
[redacted] ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and found...
him to be very cordial. Ms. [redacted] advised him of a refund she will issue for the transfer of his goods.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International