Beverly Hills Weight Loss Clinics

April 29, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Iveth O[redacted], a Customer Service Senior Agent, reviewed Ms. [redacted]’s recent comments.  He explained Ms. [redacted] was only charged for 14.8 miles and was unable to find a mileage discrepancy but would still like to discuss the issue with her.  Mr. O[redacted] left two messages for Ms. [redacted] and hopes to hear back soon if not already.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International   Tell us why here...

The refund of the wiring was done back in March (after a particularly bad customer service experience - see previous correspondence.  The refund was a result of them failing to properly diagnose and correct the problem.  The refund covered this wiring which was all completely removed from the vehicle.  Why would I be expected to pay for a product that was essentially returned?  The refund was not a goodwill gesture but instead and refund for returned good.  I am still out of pocket after this refund because I had to take the vehicle to another installer to have wiring installed that actually worked so that I could legally tow. In the end, it ended up costing me more to go to U-Haul than had I had a complete package (tow bar and wiring) installed by another provider from the onset.  Again, the refund covered wiring that was removed and returned to U-Haul. To date, I have not be compensated in anyway for the additional out of pocket expenses I incurred having to have another installer provide working wiring.  I made multiple trips to U-Haul with a ride following (cost of gas times two vehicles), I spent considerable hours sitting in your parking lot waiting for the installer to diagnose and correct the malfunctioning wiring, I even ended up taking a day off work to call around to other installers/dealerships to attempt to trouble-shoot the problem and figure out a solution since no one at U-Haul could be bothered to act on my behalf.  I am still seeking a further refund equivalent to the cost of my having another provider install wiring since U-Haul was unable to get the problem sorted.  I paid for a lifetime warrantly on the hitch and wiring. Esssentially, U-Haul is not/did not honour their own warrant that they sold/promised me.  If they did not have the knowledge or ability to correct the installation themselves, they should cover the cost for another provider to do so.

March 4, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
Please be assured the information Mr. [redacted] recently relayed has been forwarded to the attention of our President for our Eastern Florida Regional Office for further follow up and corrective action taken as needed. We want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We always welcome and appreciate customer feedback as it allows us to realize what programs are working and what areas need attention, including customer interaction with U-Haul staff members as was the case with Mr. [redacted].
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. I hope Mr. [redacted] will allow U-Haul to redeem itself in the future. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

August 18, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name is on the actual rental agreement.[redacted], our Customer Service Manager, followed up on the information Ms. [redacted] provided and sent Mr. [redacted] the...

following email in response:Hi [redacted], I am contacting you in regards to a Revdex.com complaint we received from [redacted] for this rental. I would like to apologize for the whole situation you had with the movers and the rental equipment. I will be assisting you in getting this file resolved. As of right now I cannot offer a resolution because the rental is still on-going. As for your desired settlement I will be working with Moving Help to see if we can get you a refund for the extra $41 you had to spend on movers. Once the rental has been returned can you please contact me back with the receipts for your hotel stay and I will be looking into the compensation for this as well. Unfortunately because the rental is already out there is no way for us to add Safemove or Safetow to the truck and trailer. But I can assure you that since the situation was not customer caused you will not be charged for the damage. If you do have any mechanical breakdowns you can contact our Roadside Service team for assistance. If you have any questions please feel free to contact me back at your earliest convenience. Thank you [redacted]Customer Service Manager###-###-####Ext [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have made several attemts to reach [redacted] and since June 2nd I have never heard from him. They are obviously beating around the bush and refuse to take any action. It's obvious to me they are disregarding this matter. Why should I keep trying to reach out to them when if they truly cared about their customers they would be reaching out and finding a resolution?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
July 31, 2015, I reserved a 10 foot truck to be picked up at carbon Mini Mart in Palmerton PA on Aug  14, 2015,and dropped off in Mechanicsburg pa on Aug 16, 2015. U-Haul agreed to this at the time of my reservation and gaveconfirmation number [redacted].U-haul was subsequently unable to honor the reservation and did not notify me until on or about Aug 13, 2015.The Reservation Guarantee on the U-Haul website states:"When you make a reservation, we guarantee to provide you with the equipment size, location , and pick up time as agreed".U-Haul clearly did not honor the agreement on this occasion.One day before my scheduled pick up, they offered a different size truck picked up from a different location than was previously agreed to.
Regards,
[redacted]

Maria P[redacted],Thank you for your response. While the template of your comments would appear logically stated you are missing the fact of all the procedural failures on U-Haul's behalf. The on-site managers/associates neglected to provide any tutorials/details on the towing instructions, the after-hours U-Haul customer service representative failed to provide assistance and repeatedly tried to get out of a claim. The compiled failures of U-Haul was a result of myself needing to call an after-hours towing service that instructed me the correct procedure. However, the failed attempts of U-Hauls Customer Service provided a delay of my moving time by 12+ hours, damaged car/dead battery and added expenses to compensate the damages/trip. While U-Haul will continue to hold their ground, and claim they have done everything they can we all understand that isn't true. The negligence, failed customer service, poor management and a market president that defends these failures is a representation of the company structure. If all my issues were handled promptly and professionally I would have settled for the provided compensation that the Market President contributed. However, due to U-Haul's inability to provide quality customer service, and now over a month dealing with this issue, I am asking for full compensation. A company that becomes reactive to issues/problems will often lose their quality of service, and the ability to see the full picture because the representatives are likely "putting out the fires." If full compensation is provided I will no longer pursue this case, and I will move on as if nothing happened. However, if full compensation is not provided I will continue to make my story present on all social media platforms, and other sites that provide reviews of U-Haul. Thank you, -[redacted]

December 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Mark G[redacted], our Executive Assistant for our North Central New York Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he...

contacted Mr. [redacted] and discussed his concerns.  He also advised him of a refund for his rental charges as an adjustment.  The refund was issued back to his Master Card account and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 12, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Bren O[redacted], our Executive Assistant for our Illinois Regional Office, reviewed Ms. [redacted]’ recent comments and sent the following email in response: Good morning [redacted], I personally watched the video of the truck being cleaned as well as spoke to the agent that cleaned the truck when he arrived in the morning. There was no [redacted] purse or any other items removed from the truck. If you left it in there and did not lock the truck, that is not U-Haul liability. That is the customers as they are responsible for the equipment if they choose to drop off after hours, which is what you did. There is nothing we can do for you. Thank you. Bren   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 24, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Fred W[redacted] our President for our Northern Alberta, Saskatchewan and Northwest Territories Regional Office, followed up on the information Mr. [redacted] provided. He informed our...

office he spoke to Ms. [redacted] and was able to reach an amicable resolution. He relayed they had a productive conversation and discussed all the installs that could accommodate her vehicle and trouble areas. He offered his apology for the events that took place and Ms. [redacted] relayed her satisfaction for the resolution. A refund for $200 was issued back to her [redacted] account and should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

July 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and...

offered his apology for the behavior of our employee.  He applied the one-way rate from Scranton to Wilkes-Barre and issued a refund for $42.52 back to Mr. [redacted]’s [redacted] account.  The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

March 27, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].Rod M[redacted], our GM for our U-Haul Moving and Storage of Coeur D’Alene, followed up on the information Mrs. [redacted] provided.  He informed our office he installed the hitch and...

wiring per the instructions on the paperwork for their vehicle.  Mr. or Mrs. [redacted] never stated they wanted the wiring installed on the outside of the vehicle.  When Mrs. [redacted] arrived to pick up her vehicle, Rod explained the wiring was in the back and all she had to do was open the hatch and lay the wiring out and close the hatch.  She acknowledged the instructions.  An hour later Mr. [redacted] returned while Rod was on the phone.  He spoke to another CSR who explained how the wiring is installed on a Subaru.  Mr. [redacted] raised his voice and stated it was plain stupid.  Rod asked his customer on the phone to hold a minute and told Mr. [redacted] he could explain the wiring as soon as he finished with his customer on the phone.  Mr. [redacted] relayed his dissatisfaction so Rod said he would remove the hitch and wiring and make a refund.  Mr. [redacted] called his friend and claims his friend said the wiring was done wrong.  He raised his voice and called Rod a foul name and told him he was dumb.  At that point Rod asked him to leave the U-Haul Center and Mr. [redacted] continued to argue.  Rod called the police and provided them with the license plate number for Mr. and Mrs. [redacted]’s vehicle.  Mr. [redacted] soon left the lot.  Rod advised our office he is still willing to work with Mrs. [redacted] if she wants the hitch and wiring removed and refunded, however, he has chosen not to interact with Mr. [redacted] again and asked that he not return to the U-Haul Center.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

If I would have known before I paid them that they had packed without blankets I would have never paid them. Maybeyou should not recommend a failure of a company to your customers . Please refund my money I have a very hard time moving my sick wife across the country and 3 months later I am still waiting for this.

I view this as classic bait and switch. Quoted price was for $135 plus tax per day plus $40/ day there after. I had requested this rental be for a period of 4 days with the understanding that any days not used would be refunded at the $40/day rate. I used the truck for 2 days which should = 135+40+ over mileage of ~$8.12 plus tax.  So I am unclear why this would be a good will refund when the contract was changed at time of pick up. Please help me understand why this contract was changed to a 7 day rental? As I see it your company still owes me a refund of ~$49. Please remit refund of ~$49 to resolve this fraudulent charge.

April 13, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customers Mr. and Mrs. [redacted]. Tom B[redacted], our President for our North Orlando Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr and...

Mrs [redacted], As per my conversation with Mr [redacted] this morning, I wanted to supply the pictures and check in tags for the equipment you rented. The charge of $147.08 was not a double charge but a charge for equipment damage. Let me know if you have any questions after you review the pictures and attachments. I have included my manager of the check in location as well.  1) Front of the Receive and dispatch tag with your signature2) Back Side3) Damage responsibility form4) Receiving entity Check in tagTom B[redacted]President U-Haul co of N Orlando###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

January 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our President for our Hawaii Regional Office, reviewed the comments Mr. [redacted] relayed to your office.  He informed our office he has left three separate messages for Mr. [redacted] requesting a return call.  He would like the opportunity to personally speak to Mr. [redacted] to clear a few discrepancies in order to offer a resolution.  Mr. [redacted] can be reached at ###-###-#### or direct at###-###-####.  He also left his cell phone number when he left his messages for Mr. [redacted] and hopes to hear back from him soon.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

March 30, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Tracy S[redacted], our Traffic Manager for our Chicago Western Suburbs Regional office, reviewed Mr. [redacted]’s recent comments and sent him the following email in response: Hello [redacted] ~ I have been trying to reach you in regards to your additional concerns and requests from the hitch installation completed at our Fox Valley location. Since I have been unable to get in contact with you, I thought I would reach out via email. In the letter we received, I understand that you are looking for a new replacement curt hitch and reimbursement for another company to install the new hitch. I would be happy to order a replacement hitch for your vehicle ~ please reply to this email with: • A copy of the original receipt for the hitch you purchased through curt & • The following details regarding your vehicle for confirmation ~ • Year • Make • Model • Any additional features I can also set up to have the old hitch removed for you at no cost through U-Haul. Once I receive this information I will reimburse you an additional $60.00 that you could use towards having another company install the new hitch. If you would like to discuss anything in further detail, please feel free to call me at ###-###-####. Thanks! Tracy Tracy S[redacted] Traffic Control Manager U-Haul Company of Chicago Western Suburbs, MCO 856 VoIP 85630###-###-#### local ###-###-#### [redacted]@uhaul.Com   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Yes, I was informed the hold would be put on my card. However, what was not explained was the hold would be in addition to the charges for the rental. I understood the hold would be placed until I came back with the vehicle. As I've stated before, this is a terrible business practice. I wouldn't have agreed to have double charges put on my bank card. I would've paid in cash and avoided any hold on my account.Once my vehicle is inspected and the final charges have gone through the hold should've been taken off my account for the $66.50. To not release the hold for 3-5 days is ridiculous and this WAS NOT EXPLAINED. Forget fine print. The representative should've made this explicitly clear. And further more, there is no clear and reasonable to answer for this hold.I will not be using UHaul again because of this highly skeptical business practice. Once again, it is customer beware. [redacted]

Dear Revdex.com,I have never spoke with [redacted]. We never have refused anything. They have reimbursed for the truck rental, that is correct. The refund for the truck was about $2,400. We have not received any compensation since then. We used air mattresses to sleep on and had no furniture, clothes, towel, etc. We had nothing! I am sure the president of Uhaul is sleeping in his bed and not on an air mattress. How do you replace a home on $2,400. I had a beautiful home with the interior contents valued at about $350,000 under my insurance policy. I was asked to compile an insurance claim. How can you remember all of the contents of an almost 3000 sq. foot home, your belongings and belongings of four children. There are also the items that are priceless such as baby books, photos and letters from family members passed, as well as kids projects over the years. Also, to be in a truck that had a fire raging inside when you are driving with you four year old son is endangerment. We stopped at a gas station and that is when we realized there was a fire. My husband tried to contain it with a garden hose from the back of the gastation and I called 911.The fire company believed it was a dome light that caused the fire.All of our belongings were taken a way in a dumpster, it was horrible. It was not for three weeks until investigators got out there and the dome light had been ripped from the truck. Unbelievable! We have many photos of the incident. There were problems when we picked up the U Haul initially and it had to be delivered later but wiring was malfuntioning. This incident caused endangerment to my family by neglect. We spent six weeks trying to compile a claim after working ten hour days and was supposed to be an enjoyable time in  our lives. Everything I worked  and had the last 46 years is gone. I am asking for a respectful compensation as per what I had for coverage. The company clearly isn't concerned that we had to sleep on air mattresses and don't have the funds to replace our loss. I want to make sure this does not happen to anyone else. My home was valued at 565,000 with the interior contents at 350,000. I took out this policy for that reason! Also, I have left my phone number with the president of U Haul multiple times and out of respect he could have made a call to speak about this incident, however it never happened. Sincerely, [redacted]

December 29, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Ryan C[redacted], our GM for our U-Haul Moving and Storage of Hamilton, followed up on the information Ms. [redacted] provided.  He informed our office he attempted to...

speak to Ms. [redacted] but was unable to reach her by phone.  He sent the following email in response instead: [redacted], We are putting the 15.00 on your account as a credit. Sorry for any problems. Thanks, Ryan   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International