Beverly Hills Weight Loss Clinics

June 21, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Bharti U[redacted], our Traffic Manager for our Eastern Ontario Regional Office, followed up on the information Ms. [redacted] provided and explained a message was left...

offering an apology for the inconvenience she experienced and advised her of a refund for the $50 Reservation Guarantee Fee.  The refund was issued back to the Visa account listed on the document and should post on her next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your continued concern for our customer Ms. [redacted].[redacted], our President for our [redacted] Regional Office, reviewed the recent information Ms. [redacted] relayed to your office. He explained Ms. [redacted] does not have a phone so the only communication they have been able to have is via email. They have been trying to come up with a resolution, however, every time they ask her via email to call to discuss how we can reach an agreement, Mr. [redacted] relayed that Ms. [redacted] responds that there is nothing they can do and refused to talk to his office. He assured our office they followed proper and legal steps when it came to a point they needed to auction Ms. [redacted]’s items she had in storage. Mr. [redacted] also relayed they gave Ms. [redacted] multiple opportunities to come up with a settlement before the auction. They wanted to see if we could do a settlement form and have her move out or do a payment plan, which was unsuccessful. Payment for the units were not received for many months. Finally, five days before the auction, Ms. [redacted] said she would come in the day before the auction to make a payment and set up a payment plan, however, she did not. Although unfortunate, Mr. [redacted] stated they tried to do everything to help Ms. [redacted] with the situation.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

We do not have the slip showing that the levels were correct because the UHAUL employee kept the paperwork.

November 9, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Shyleen D[redacted], our Executive Assistant for our Vancouver and Vancouver Island Regional Office, followed up on the information Mr. [redacted] provided and she sent him...

the following email in response: Hello [redacted], I apologize that you haven't been able to resolve your issues with your hitch. Could you please email me a copy of your invoice for the repairs. I will try to resolve this as quick and seamless as possible Thank You   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this m[redacted]er to our [redacted]ention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 19, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $192.60 was issued back to Mr. [redacted]’s Visa account on May 5, 2015. The refund should have already posted to his credit card.
Our customers are...

very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 14, 2016   Revdex.com ID#: 11753186 U-Haul Ref#: 1181266   Thank you for your continued concern for our customer Ms. [redacted].   Amber G[redacted], our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office...

she reached out to our Storage Group and was assured Ms. [redacted]’ storage rate has been locked and will not increase.  Our Storage Manager will contact Ms. [redacted], if not already, to advise her of the same.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 16, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted]   David R[redacted], our President for our Detroit Regional Office, reviewed Ms. [redacted] recent comments.  He relayed a mutual agreement was made on the value of Ms. [redacted]’ missing items.  A refund for the cost she paid for storing with U-Haul was issued along with $1000 for Safestor Protection Coverage and $3,200 for missing items.  Ms. [redacted] agreed to sign a letter of release prior to collecting the settlement.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was also a difference in price for dropping in Big Spring versus Lubbock and that money has not been refunded back to us as well if this ammount is refunded which is around 80 dollars it would resolve the situation
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

September 11, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted].Brenda O[redacted], our Executive Assistant for our Illinois Regional Office, reviewed Ms. [redacted]’s recent comments. She relayed Ms. [redacted] drove her car off the lot with employee’s present. Ms. [redacted] wanted them to remove her car off the dolly but was declined. Her alleged damage happened after leaving the U-Haul lot. Ms. O[redacted] stated their decision in the matter remains the same.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

August 21, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Allen L[redacted], our President for our Maryland Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office Ms. [redacted] was contacted and advised of a...

refund for $167.37 for the inconvenience of moving her 26-foot truck reservation.  Ms. [redacted] expressed her satisfaction with the arrangement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

You admitted in writing, in your email, that your calls show you promised us a prorate. Not a gift card. We already moved. A gift card is useless to us. We want our money back.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There are two problems with the response from U-Haul. First off they are continuing to destroy the credibility with me by basically calling me a liar. The provide horrible customer service, put me on the road with a piece of equipment that had major malfunctions and just try to hide it. No, the truck DID have electrical and braking issues. I was driving it down the interstate when the head[redacted]s failed, I mean really? Why would I complain about that if it were not true!?!? Next there response regarding the storage reservation is totally false. I walked the ENTIRE storage facility with the owner, [redacted], and they did not have one single unit available! Not large, not small not the one U-Haul allowed me to reserve. In their statement U-Haul says the facility did not have what I needed on such short notice, well then WHY did U-Haul let me reserve it? At this point I am demanding a full refund, I had a horrible moving experience thanks to U-Haul, they have failed over and over in this case and apparently refuse to accept responsibility,  now I am being called a liar and the are making allegations of dishonesty against me as a customer. Their partial refund nor their statement is acceptable.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.U-Haul states: While most facilities do accept debit, unfortunately we were not aware that yours did not, and for this I greatly apologize. It is definitely true that we should have this information readily available, but unfortunately we do not. I hope with your complaint soon we can move forward with improving our program to make it easier for our consumers such as yourself.As stated in my original complaint: Let me state emphatically [redacted] was very nice, helpful and accommodating. He stated his frustration as this is not the first time this type of situation has occurred with bookings through [redacted] U Haul. In fact it occurs on such a regular basis that he has informed his district manager several times of this problem and nothing has been done to rectify the problem.I feel their statement is an empty promise to correct it in the future as they have been informed by U-Haul in [redacted] where I had the order booked. And they now admit that they should have had the information as to the acceptance of debit readily available, but did not. Therefore goes back to my original request. Compensation for the $100.00 I am out as a result of the 2 hours delay (extra gas, travel time, paying Mr. [redacted] extra for his time) due to that. This I want as a cheque payable to me, not a redeemable certificate. If I had been informed when booking this entire situation would not have occurred.Statement in an email to me Dec 2, 2014from [redacted] (U-Haul District Manager [redacted]):There no other solution but maybe a certificate but would complicate the rental process more then ever.The fact that you may or not be on social assistance is none of our affairs and has no bearing on customer service .this is a matter that will be dealt with internal and hopeful corrected to prevent future mishap. A certificate has no face cash value but can be used towards UHaul rental,preferably at a corporate store but can be use at independent out Eats in some cases.I feel a customer's situation should be of their concern in order to satisfy that customer. And the statement that the certificate has no cash value and can be used at some independent out eats is insulting. The hundred dollars I am out would be 2 weeks of groceries on my budget, not a feel meal at some independent out eats in some cases. As well it is presumptuous to assume my dietary requirements include an out eats place.  I still have to pay even more to move my stuff to the final location as a result of the delay I incurred as to their misinformation. See bullet 1.The amount of my time spent, run around from many U-Haul representatives and frustration incurred in order to get attention to this matter is disappointing. It demonstrates U-Haul has no business acumen whatsoever nor concern other customers having to wait due to their misinformation. And goes again to customer service and I refer to my original compliant:In fact one lady who had to wait met me outside as I took a much needed break before going back in the office to continue with the situation, stated to me they should be giving me that trailer for free. She also stated she will think twice about using U HAUL again and would never book through [redacted] U Haul. So your other customers are also not impressedI state again I want money for my rental returned to me as a cheque payable to me. $100.00 for the extra monies spent and a free weekend rental, which I will take as a certificate.[redacted]

August 22, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Joey C[redacted], our President for our Richmond Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he attempted to speak to Ms. [redacted] but reached her...

voice mail. He left a message for a return call and planned to offer a free month of storage. He hopes to hear from her soon if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

while this maybe how things are done when advertising it says that trucks and vans are available for local and one way rentals. This is a bait and switch model. Do not advertise vans or picks alongside your moving trucks or place signs in or on the local only trucks that say that you can rent one way.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] In response to your letter dated February 27, 2015, I would like to inform you what really happen with my phone conversation with [redacted] (U-Hauls Eastern Florida Regional Office).  Mr. [redacted] did contact me to inquire on the hitch & wiring and if it was installed.  I stated yes, I did get charged for installing the hitch, wiring & labor charge.  Mr. [redacted] stated that I did not get charged for the labor on the hitch.  I told Mr. [redacted] that he had been miss informed & I did get charged for the labor.  At this point, I suggested that Mr. [redacted]  look up the account and see that I did get charged. (Note: I felt I was being called a liar, so I gave Mr. [redacted] my credit card number & conformation number to look it up.)  After looking up the account Mr. [redacted] stated that I indeed paid labor charges and that U-Haul would be sending a check for the labor charge. I still feelthat this case was very unprofessional and that U-Haul needs to get their facts before calling a customer.  The sad part about this was that it was U-Haul’s “Eastern Florida Regional Manager”.

February 5, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Crystal D[redacted], our Traffic Manager for our Northwest Dallas Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she...

can beat the [redacted] rate on the U-Haul truck at $1700.  [redacted] is asking $1799.  If Mr. [redacted] has other questions, he can reach Ms. D[redacted] at ###-###-#### or direct at ###-###-####.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 12, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Roderick J[redacted], our GM for our U-Haul Moving and Storage at Candlestick, followed up on the information Ms. [redacted] provided. He informed our office, after reviewing the information...

further, he found there was an error in the pick up from the shipper and also found the initial reservation was set up for delivery in Springfield, VA when in fact it should have been Washington DC. Mr. J[redacted] mentioned his location did not change the receiving location but believes Ms. [redacted] entered the destination. Nevertheless, he did issue a refund for the 4 days of being late on delivery and an additional $50 in the interest of customer good faith. The refund for $250 should post on Ms. [redacted]’s next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International