Beverly Hills Weight Loss Clinics

May 11, 2016 Revdex.com ID#: 11409581 U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. L[redacted]. Lisa R[redacted], our Executive Assistant for our Riverside Regional Office, followed up on the information Mr. L[redacted] provided.  She informed our office the hitch and wiring were installed on Mr....

L[redacted] vehicle as well as the brake controller.  However, due to the location of the switch under the dash of the vehicle requiring removal of complete interior of driver’s side under the dash and we are not able to remove this, Mr. L[redacted] was informed to take his vehicle to a Porsche dealership or automotive repair facility familiar with his vehicle to complete the installation of the brake controller.   Since we were unable to complete the work, the labor was completely deducted for installation of the brake controller.  Ms. R[redacted] relayed Mr. L[redacted] came into our U-Haul Center, took the keys to his vehicle and literally ran out to his vehicle and left without paying the bill.  A police report was filed for theft.  The police advised U-Haul to bill the credit card the appropriate fee since Mr. L[redacted] signed for the service to be done.  Mr. L[redacted] is not due a refund. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
During the phone call in question, the representative was rude, could not give a straight answer, and said nothing could be done about any of the problems without confirmation of the quote. Immediately following that phone call, I went to the local uhaul office and acquired confirmation of the quote. I then contracted uhaul to inform them of this. At that point the uhal representative did their best to side step the issue and place blame on another district/office and said that there was nothing they could do about it. They made a big deal on the initial phone call about how nothing could be done without proof of a quote, I acquire proof the quote, then they say they can't do anything. They then tried to say that they had no records of us contacting uhaul on our moving day concerning the number of boxes and again tried to shift around blame and avoid any kind of responsibility. After they indicated they  couldn't find any records of calls from my phone number. I informed them it was my wife that called as I was busy dealing with the move, and gave them her number. They said they would look up the calls in their system from that number and would call me early the next week. They never called. Note that it was the second phone call, the one where I informed the rep that I had proof of the quote, that they denied having records of us calling about a third box. Also, we shouldn't of even needed to provide proof as the price could be pulled up if you placed an order (we couldn't do that due to uhaul "system problems" that prevented us from seeing any online options and had to rely on what we were being told by uhaul, it even took several days for them to book the option we ended up using due to "system problems").When the uhaul representative said we should have called about a third box, I informed her we did and that we were informed there were not boxes available. She then said that we should have known boxes were in neighboring cities (over an hour away round trip). She attempted to blame us for not knowing information we had no way of knowing at the time unless told by uhaul. The entire conversation was her trying to avoid any kind of responsibility on the part of uhaul.Following this, we had disputed a charge for an extra ubox rental fee with American Express. We thought we had been charged twice for the box we needed to extend rental of. The system at the time (like so many times) was experiencing "system problems" and the local representative couldn't tell exactly what the charge was for. It turns out we were not charged twice for the box we had to extend, but were charged for a box that was still within its rental window. Not only that, they send [redacted] documents to depute the claim with an inaccurate date that just so happened to support their claim. Luckily we had a copy of the original and are re-disputing the charge.
Regards,
[redacted]

October 22, 2014
Revdex.com ID# [redacted]
U-Haul Ref# [redacted]
Thank you again for your continued concern for our customer Mr. [redacted].
In an effort to bring closure, a supplemental refund check for his out of pocket expenses in the amount of $209.80 has been requested for Mr. [redacted]. He...

should receive the refund within the next 10 business days.
Thank you for your continued support.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

March 5, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], Senior Staff for our Eastern Ontario Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:
Hello [redacted], I...

tried calling you today. I have reseached your concerns regarding the Nova Scotia charges and could not see anything. Please email the statement showing them. The charges in B.C it looks like monthly UBox charge but you will need to contact them. The number is ###-###-####, and they should be able tell you why and explain the drop off information, as to why it was sent to another location. If you have any further questions, please email me and I will do my best to assist you. Thanks [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
 
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 6, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for forwarding Mr. [redacted] recent comments to our office.
I am sorry to hear Mr. [redacted] has expressed displeasure with our reply. Our records indicate he was issued a refund for $110 on September 26th for the pads and dolly. The refund was issued back to his [redacted] account and should post on his next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

September 15, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. Van D[redacted].   Brenda O[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. Van D[redacted] provided.  She informed our office she...

spoke to Ms. Van D[redacted] and offered her apology for problems she encountered.  She advised Ms. Van D[redacted] a refund for $350.72 was issued back to her American Express account on September 8th and should post on her next credit card statement.    As we value Ms. Van D[redacted] as a customer, Ms. O[redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] U-Haul International

January 11, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Sharon H[redacted], our Executive Assistant for our Knoxville Regional Office, reviewed Ms. [redacted]’s recent comments.  She asked we relay that U-Haul is a do-it-yourself moving company and our customers save money by doing so.  Our Users Guide provides instructions, which includes direction to check all connections at every stop along the way.  Ms. H[redacted] mentioned Ms. [redacted] moved over 900 miles, which would warrant the hookup to be checked during her move.  She added that their decision in the matter remains the same.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Attached are four of the nine pictures that Mr. B[redacted] at [redacted] took of the wiring job that the U-Haul dealer applied to my vehicle.  Notice the one picture that the wire shows running the length of the vehicle underneath without any form of attachment like the use of Zip Ties or other to support this loose wire.  As Mr. Thaddis M[redacted] Jr., the store General Manager who saw this photo said, "It should have never been done that way".Mr. B[redacted] indicated that it was a very poor job of installation and that the U-Haul company should be responsible for any cost that I / we incurred due to the failure of this wiring on our vehicle.So I continue to reject the denial from U-Haul local Gainesville, FL regional representative and their insurance company repwest that they say they are not at fault as they are the ones whom installed the wiring!  I continue to say they are responsible for the failure and as Mr. B[redacted] indicated, any business like this should cover their failure to perform as required in a business environment. [redacted]

October 9, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental contract.
[redacted], our Traffic Manager for our South Bay Regional Office located in Freemont, CA, followed up on the information...

Ms. [redacted] provided. She advised our office she spoke to Ms. [redacted] and offered her apology for the inconvenience they experienced. She also explained she would issue a refund for $1,400 as an adjustment on their rental. Ms. [redacted] provided her telephone number for any further concerns or assistance.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

My concern with the business's response at this stage, is the lack of acknowledgement or expressed awareness in their responsibility for the issue.  If their business goal was to help connect customers with movers and moving helpers, then why not simply provide customers with the business's direct contact information.  In this way, customers could call the businesses directly to make the arrangements and confirm availability.  Instead, U-Haul collects payment from the customer up front, without making or allowing the customer any interaction with the moving companies first in order to ensure their availability to provide services.  They do not contact the moving company for the customer to ensure this availability, and they do not provide the customer the appropriate contact information so they can call the moving company first before making the purchase.  In this way, U-Haul undoubtedly ensures they can collect on the sales (either directly or indirectly, in order to profit in some way).  In this regard, they distribute the funds to the movers by only providing the customer with a numbered code to give to the moving help after services are rendered.  This code allows release of these funds to the movers from U-Haul.  The practice only seems appropriate of U-Haul if they can in some way ensure the availability of the movers to provide the service before collecting payment from the customer.  After I was told 3 days before my move that the movers were unavailable, I had to pay extra costs to book an alternative mover on shorter notice.  Even then, this alternate mover was also unavailable, which I was informed 2 days before my move.  U-Haul had also collected these additional funds.  Finally, I was able to book help for the 3rd time, at even more costs (for similar reasons again) - and U-Haul collected even more funds from me.  Please see attached, photos of the emailed receipts from U-Haul for these 2 second purchases, each at escalating prices.

Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he contacted Ms. [redacted] and advised her of a refund for $700 as an adjustment on her rental....

 The refund was issued back to her [redacted] account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

May 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Mike Mann, our Executive Assistant for our Ohio Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: David, I...

have read your concern regarding your recent U-Haul Rental. I have issued the $17.00 refund as you have requested. You should see the credit to the card used for the rental in 3-5 business days. I also emailed you a receipt for your records. Sorry for the miscommunication on our end with checking the fuel level. I will work with the moving center to improve this area. Please feel free to contact me with any questions you may have. Mike M[redacted] Executive Assistant U-Haul of Ohio [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

February 7, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers [redacted] and [redacted].   Greg [redacted], our GM for our U-Haul Moving and Storage of Midtown, followed up on the information Ms. [redacted] provided.  He informed our...

office a refund has been issued for the months’ rent that was charged.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 2, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she personally addressed his rental concerns...

with both Mr. and Mrs. [redacted]. She checked several rentals before and after their rental and found no discrepancies in the mileage. Ms. [redacted] went as far as viewing the security camera to make sure the truck was not being used by a system member who did not document the odometer readings. Her researched showed the mileage is correct on Mr. [redacted]’s contract and relayed that a refund was not warranted.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Mrs. [redacted].
[redacted], our Executive Assistant for our Northern Louisiana Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office she spoke to Mrs. [redacted] and offered her apology for the inconvenience she...

experienced. They were also able to reach an amicable resolution. A refund for the extra mileage and the price of the auto-transport were issued in the amount of $123.19 back to her Visa account. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

September 13, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Jacqueline S[redacted], our Executive Assistant for our Connecticut Regional Office, reviewed Ms. [redacted]’s recent comments.  She informed our office she left a message for Ms. [redacted] advising her that the charge for $37 has been removed and that all she will be charged is $2.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

the explanation does not pertain to their gurantee  they lied and duds nor honor their  written binding contract upon me making my reservation they owe me $50.  And an addiitional $250.00 for the changes which caused fees to me for not having the truck size and pick up place available according to their Legally binding written gurantee.

in response to U Haul: yes it was 30 days before I filed with their insurance company. When I had arrived from Sacramento area, we directly went to the Prescott U-haul location to get help unloading my car from the dolly. It was getting dark so we then drove the car and truck back to Chino Valley. My car was placed in the garage the truck was unloaded and then returned to u- Haul. I then travel back to CA to finish some business I retuned 2 weeks later, then started driving my car. The damage became more evedent to me when the crack under the bumper spread and became more visible. Also I then saw the separation of the bumper on the sides of the car. At that time I went to talk with the manager and he was not available. I returned agin the next week and then spoke with an employee who gave me a number to call to put in a claim. Meanwhile I went to Beals for an estimate on the damage, which I then sent to the adjuster assigned to my claim. This has drawn out and it is very evedent that the damage to my car was due to it dropping when the ramps did not slide out as required. I have talked to the new manager at the Prescott u- Haul and have been told that the 2 employees that helped unload my car are no longer employed there.  I feel that U- Haul and their Insurance company are not doing the right thing by denighing this claim.   Thank you Revdex.com for your assistance but I think it is time for me to take this issue to small claims court. Virginia [redacted]

January 28, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you again for your continued concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Central North Carolina Regional Office, advised our office they have found no evidence supporting Mr. and Mrs. [redacted]’s claim. Mr. [redacted] mentioned that several inconsistencies in the version of events have been brought to his attention. Mr. or Mrs. [redacted] claimed to have attempted to submit their existing paperwork to the military for reimbursement, knowing that a weight ticket was needed and have run into a block in having their reimbursement approved. It makes no sense for them to come to us at this time to obtain a weight ticket that they state was initially promised to them. Mr. [redacted] withheld from Mr. [redacted] that he was no present for the initial contract as he was deployed. The contract was handled by his wife. This information does not match the number of details explained to Mr. [redacted] previously. Our U-Haul Center staff advised Mr. [redacted] that Mr. or Mrs. [redacted] relayed a female employee promised a weight ticket would be obtained, however, they told Mr. [redacted] that a male employee promised the weight ticket. After a careful research of the information and the fact that much of the details are contradictory, combined with lack of any evidence to support their claim, we have reached the decision to decline any form of reimbursement to Mr. and Mrs. [redacted].
Thank you for bringing this matter to our attention and for your continued support.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Thank you for your concern for our customer Ms. [redacted].[redacted], our President for our Saint Louis Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and offered his apology for the inconvenience she experienced. He explained he...

had the history on the truck she rented inspected and because Ms. [redacted] was a valued customer, he would issue her a refund for approximately ½ of what she was charged for mileage including tax. The refund for $27.50 was issued back to her Visa account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International