Beverly Hills Weight Loss Clinics

Although I never spoke to anyone, my office manager was contacted by someone at U-Haul and then a wrecker service came out and picked up the U-box. I very much appreciate the quick response and resolution to this matter. I am very satisfied with the company's attention and quick action regarding this situation.
Sincerely,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he left a message for Ms....

[redacted] explaining the refund he issued for $25.50 back to her [redacted] account. The refund should post on her next credit card statement. He also provided his telephone number if she had any further questions and sent her an email with the same information.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

December 8, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], a Customer Service Representative, followed up on the information Ms. [redacted] provided. She contacted Ms. [redacted] and left a message on her voicemail explaining...

the transaction with authorization number [redacted] will not be processed and if she does not find the funds returned to her account soon, to please contact her bank and provide them with the authorization number.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

March 31, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Shyleen D[redacted], our Executive Assistant for our Vancouver and Vancouver Island Regional Office, followed up on the information Mr. [redacted] provided and relayed the following...

email was sent to him by email: Hello, I am contacting you in regards to your customer service file [redacted], and your Revdex.com file. I apologize that you didn't receive a response from the Area Field Manager since his initial contact with you. I have refunded your credit card the $25.70 as per your request. Please allow 3-5 business days for this to reflect on your statement. For future reference, we ask our clients to use the fuel chart provided on your contract, and to only fill up to the Full line. Often, its easy to fill past the mark until a click is heard and the result is paying for more fuel than is neccessary. I apologize for the length of time it has ta[redacted] to resolve this concern. Should you have any further questions or concerns, please don't hesitate to contact us. Have a great day!   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes they did find me another location after I called, was transferred and put on hold. The rep told me it was my fault for choosing the location I chose. During the entire process did UHaul apologize for the location being closed  for the difficulty in rerouting me or for the dropped calls during transfer. Yes they did not charge me for extra mileage or fuel. They tried to. How is that valuing a customer? When you send someone to a closed business and then reroute them AND then try to charge them for it. Not to mention they basically called me a liar when I had stopped and refused to the 1/2 full mark as I was instructed. They call that caring for customers. They should feel obligated to make this right if they value their customers. My experience was anything but customer satisfaction oriented. I was sent to a closed facility, no apology for the emergency and delays/trouble rerouting me. No apology for the drop off location trying to gouge me for $30.00 and accusing me of not refueling. Every response to this whole situation was that as a customer I should be grateful that they found a location after I chose the facility closest to me, I should be grateful they waived extra mileage and fuel charges that I dud not even owe. As far as my prior experience that was in 1998. I reserved a moving truck thru there 800 number and on moving day when I went to pick up the truck at the location in Silver Spring, MD I was told that they did not have a truck reserved for me. When I gave them my reservation number I was told that the local dealers serve customers who walk thru their door first. Since someone arrived before me and needed the truck I had reserved they gave it to them. He said if I wanted to guarantee a truck would be available then I needed to reserve directly from the dealer. UHaul is NOT customer driven. They are not concerned at all about the customer experience, they cannot be relied upon for reservations or drop off locations. However you can trust that they will immediately charge you for your rental and when you call 5 minutes later to complain they will say it is too late your contact is closed. When your reservation is not kept, the drop off location is closed and they  try to charge you for additional fees they will say it is your fault for chosing the closed location and point out how kind they were to waive fees you did not owe. I will not ever use UHaul products or services again. I will share my experience with everyone I know who is in need of moving supplies or trucks. This is by far one of the worst examples of caring for a customer that I have had in a long time. Their position is too bad you couldn't drop off your truck at the location you chose from those we offered. Too bad it took over an hour of calling us, being transferred, put in hold and dropping your calls before we could assist you. Too bad all of the people helping you move had to sit around and wait while you tried to get assistance from us to return the truck we rented to you. Too bad the drop off location we found wanted you to pay monies you did not owe. Too bad your contract is closed, we have our money. Thanks for renting UHaul. All I can say to the general public is beware. Once you sign on the dotted line UHaul doesn't care about you as a customer, they have their money.
Regards,
[redacted]

December 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], a Customer Service Coordinator, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr. [redacted], We received your letter from...

the Revdex.com. I have not been able to find a contract in your name. Is it someone else's name ? I also tried [redacted]. Would you please give me the location where the equipment was picked up and returned, including city and state. The contract number would also have all that information. With the additional information I will be able to have the Regional President review your concerns. Thank you for your time. [redacted] Sr. Customer Service Coordinator
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
 
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 3, 2018 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. Dunn. Steve Langford, our President for our Saint Louis Regional Office, followed up on the information Ms. Dunn provided. He informed our office Ms. Dunn was contacted and a message...

left advising her of a refund for $35 that was issued back to her Visa account. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria PalmisanoExecutive AssistantU-Haul International

August 31, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted]. Alissa N[redacted], our President for our Akron Regional Office, reviewed Ms. [redacted]’s recent comments. She advised our office they have no document or justification Ms. [redacted] paid an additional $100, therefore, she is cannot issue a refund. However, as we value Ms. [redacted] as a customer, Ms. N[redacted] sent her a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

February 16, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for customer Mr. [redacted]   Our Eastern New York Regional Office followed up on the information Ms. [redacted] provided.  I was informed a refund for $74.50 was issued back to...

their [redacted] account on February 13th along with an additional refund for $10.50 issued today.  Both refunds should post on their next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Carol G[redacted], our President for our Memphis Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office a refund for $254 was issued for contract#...

[redacted] along with a VIP Certificate for $363 to pay for her contract# [redacted].  Ms. G[redacted] relayed they have scheduled several times for her rental and Ms. [redacted] has continued to change the date starting on September 5th to the 12th, then the13th.  On September 10th she changed her date to September 29th.  Then Ms. [redacted] added she needed to move her refrigerator so her truck was ungraded to a 14-foot.  During the scheduling call on September 28th, Ms. [redacted] said she needed to move the date to around October 14th, 15th our possibly October 17th.  Ms. G[redacted] noted they had both the truck and car trailer delivered to our U-Haul location for her move.  On October 16th our GM spoke to Ms. [redacted] and she relayed she was not sure of her moving date and would call back two days prior to pick up.  Her rental was then scheduled for October 20th and then changed to October 23rd, changed again for October 24th, then October 27th, then October 29th, November 1st,  then November 11th and now for today, the 19th.  Ms. G[redacted] stated the 14-foot truck was reserved at the rate of $199.00.  The auto-transport at a rate of $25 and $12 for the hand dolly.  The original rate on the equipment was $535 for the truck and $79 for the auto-transport so she was given a significant discount.  Ms. G[redacted] believes they have gone above and beyond on resolving Ms. [redacted]’s concerns and no further adjustments or refunds will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

January 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Mr. [redacted] provided. She advised our office Mr. and Mrs. [redacted]’s concerns...

have been addressed. The U-Haul truck they rented has been inspected and found no mechanical repairs needed and continues to be rented without reported issues. Ms. [redacted] mentioned Mrs. [redacted] relayed she did not contact our Emergency Road Assistance line for help because she could not locate her contract. However, our 1-800 assistance line is located on the dash of the truck as well as on the outside of the equipment and is staffed 24 hours a day, every day of the year. Immediate assistance could have been obtained by calling this 800 number. Ms. [redacted] explained Mr. and Mrs. [redacted] have been informed that a refund will not be issued.
As we value Mr. and Mrs. [redacted] as a customer, we sent them a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

October 11, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Anthony J[redacted], our President for our Central Indiana Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr....

[redacted] and they are working toward a resolution to pay appropriate fees for the damages to his car.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 1, 2015Revdex.com # [redacted]U-Haul Ref# [redacted]Thank you for your concern for our customer [redacted] well the President in our [redacted], GA Regional Office contacted Ms. [redacted] and apologized for the runaround she received when trying to get her U-boxes delivered.Mr. [redacted] well processed a...

credit of $1100 to Ms, [redacted] Card for her inconveniences, This credit should appear on her next credit card statement,Our customers are very important ro us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted]Executive AssistantU-haul International

January 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted].[redacted], our Executive Assistant for our [redacted] and [redacted] Regional Office, followed up on the information [redacted] provided. She...

informed our office she spoke to [redacted] and discussed his concerns. [redacted] assured him they would not sell his belongings and he could come and get them at any time. [redacted] relayed he would check with his wife and that he would also need to rent a truck to move his items to [redacted] requested he contact her back to set up the move out.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Uhaul wants me to file a police report on this item. I requested a contract with a signature from them per my local police department, yet they have not been able to respond. My local police department asked why they want me to file an Identity theft report on a rental that they can't prove exists. Without a rental agreement with a signature I am unable to provide the Identity theft report they request. So they are unwilling to help me to resolve this issue. Uhaul has a number of discrepancies on there that show I was not the one who rented the truck.  Examples include my Arizona drivers license has always had an expiration date of 2038, age 65, but their records show 2012. Arizona has all drivers expiration at age 65. Second the phone number does not match any number I have had.  Third example the record shows a local rental in Las Vegas , but the mileage was 428, which is way to high for an in town local tow. So I can not proceed with their direction of filing a police report without a signature contract. So until Uhaul is able to provide that we can not move forward.

July 18, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jeff D[redacted], our GM for our U-Haul Moving and Storage of W. Greenville, followed up on the information Ms. [redacted] provided.  He informed our office he contacted Ms. [redacted]...

and advised her of a refund for the extra charge in the amount of $55.78.  The refund was issued back to her Visa account and should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have no idea what UHaul is communicating to me.  I will NOT pay to sweep clean a truck, search for a dolly that I was initially charged for, etc and then pick up the tab for the mess the delay caused me.Regards,[redacted]