December 8, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], a Customer Service Representative, followed up on the information Ms. [redacted] provided. She contacted Ms. [redacted] and left a message on her voicemail explaining...
the transaction with authorization number [redacted] will not be processed and if she does not find the funds returned to her account soon, to please contact her bank and provide them with the authorization number.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Although I never spoke to anyone, my office manager was contacted by someone at U-Haul and then a wrecker service came out and picked up the U-box. I very much appreciate the quick response and resolution to this matter. I am very satisfied with the company's attention and quick action regarding this situation.
Sincerely,
[redacted]
July 18, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jeff D[redacted], our GM for our U-Haul Moving and Storage of W. Greenville, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted]...
and advised her of a refund for the extra charge in the amount of $55.78. The refund was issued back to her Visa account and should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Mr. [redacted] provided. She advised our office Mr. and Mrs. [redacted]’s concerns...
have been addressed. The U-Haul truck they rented has been inspected and found no mechanical repairs needed and continues to be rented without reported issues. Ms. [redacted] mentioned Mrs. [redacted] relayed she did not contact our Emergency Road Assistance line for help because she could not locate her contract. However, our 1-800 assistance line is located on the dash of the truck as well as on the outside of the equipment and is staffed 24 hours a day, every day of the year. Immediate assistance could have been obtained by calling this 800 number. Ms. [redacted] explained Mr. and Mrs. [redacted] have been informed that a refund will not be issued.
As we value Mr. and Mrs. [redacted] as a customer, we sent them a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received the 50.00 dollar refund and the gift certificate would not work online as they told me it would.
Regards,
[redacted]
August 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. G[redacted]. Joseph H[redacted], our Area [redacted]r for our South Eastern Wisconsin Regional Office, followed up on the information Ms. G[redacted] provided. He informed our...
office he sent Ms. G[redacted] an email explaining the situation and that she was issued a $100 VIP Certificate. All fees that were wrongly charged were refunded immediately. Mr. H[redacted] offered his apology for the inconvenience and asked Ms. G[redacted] to call him if she had other concerns or further questions. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Carol G[redacted], our President for our Memphis Regional Office, followed up on the information Ms. [redacted] provided. She informed our office a refund for $254 was issued for contract#...
[redacted] along with a VIP Certificate for $363 to pay for her contract# [redacted]. Ms. G[redacted] relayed they have scheduled several times for her rental and Ms. [redacted] has continued to change the date starting on September 5th to the 12th, then the13th. On September 10th she changed her date to September 29th. Then Ms. [redacted] added she needed to move her refrigerator so her truck was ungraded to a 14-foot. During the scheduling call on September 28th, Ms. [redacted] said she needed to move the date to around October 14th, 15th our possibly October 17th. Ms. G[redacted] noted they had both the truck and car trailer delivered to our U-Haul location for her move. On October 16th our GM spoke to Ms. [redacted] and she relayed she was not sure of her moving date and would call back two days prior to pick up. Her rental was then scheduled for October 20th and then changed to October 23rd, changed again for October 24th, then October 27th, then October 29th, November 1st, then November 11th and now for today, the 19th. Ms. G[redacted] stated the 14-foot truck was reserved at the rate of $199.00. The auto-transport at a rate of $25 and $12 for the hand dolly. The original rate on the equipment was $535 for the truck and $79 for the auto-transport so she was given a significant discount. Ms. G[redacted] believes they have gone above and beyond on resolving Ms. [redacted]’s concerns and no further adjustments or refunds will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our North Shore Chicago Regional Office, asked that we relay her apology for the delay in issuing the refund as promised. She assured our office the refund was issued today and will post on Mr. [redacted]’s next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I talk to him he had me under the impression that I would be removed for the rental like [redacted] promise me. He stated that the amount will be refund but not for the overdrafts when my bank contacted his office they told them different called him on a conference call and then the story change I got upset because he didnt follow with the conversation we had. I told him that I will file another complaint and he stated that the call was recorded. I asked for him to play the call so we can all hear the conversation. He was argumentative and very unprofessional. I asked for him to play the call again and then he hung up the phone. Very disappointed with him and his company and just say things to get me off the phone! When I was at the location I signed for a refund in the amount of 143.00 and then got a credit for 50.00. Dont know what they are covering up but I do not appreciate being lied to.
Regards,
[redacted]
July 16, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our West [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office the telephone number listed for Ms....
[redacted] was not a good number, therefore, sent her the following email in response:Ms. [redacted], I received you Revdex.com complaint today and I tried to call the number listed and the call would not go through. I want to first apologize for the incident. I have looked into your situation and I see that you indeed did have a reservation to move in on July 24th. I also see that the manager of the location canceled the reservation on June 8th and his note says that the customer is no longer moving. I can only assume that he made a mistake when entering the room number for someone else's cancellation. I can understand your frustration and I have had a conversation with him and the staff at that location. I will also be having a meeting next week with all managers and I will put this incident on the agenda to discuss with all. This is a very busy time for U-Haul but that is even more reason to make sure we do what our customers expect. Again I am very sorry for the mistake and if there is anything else I can do or if you wish to speak with me please call.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our President for our Saint Louis Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and offered his apology for the inconvenience she experienced. He explained he...
had the history on the truck she rented inspected and because Ms. [redacted] was a valued customer, he would issue her a refund for approximately ½ of what she was charged for mileage including tax. The refund for $27.50 was issued back to her Visa account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 28, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted]Timothy P[redacted], our President for our Phoenix Metro Regional Office, followed up on the information Ms. [redacted] provided. He carefully reviewed her feedback as...
well as our records for the hitch and trailer transactions. Mr. P[redacted] relayed they did have a scheduled appointment for Saturday at 11:00 am for a hitch installation but were a no-show. We called them at 1:30 pm to tell them they missed their 11:00 appointment. They showed up at 2:30 pm and the hitch installation was completed by 5:00 pm. By 5:09 pm the trailer contract, under the name [redacted] was completed and they depart the U-Haul Center. Mr. P[redacted] advised our office, at the most, they were set back by 3 hours and only because they did not show up for their scheduled appointment time. There was no full day delay. Even after we contacted them, it took them an hour to show up for the hitch installation. Mr. P[redacted] relayed, after his investigation of the situation, he does not see where U-Haul is responsible for the delay of a whole day as Ms. [redacted] stated in her complaint to your office and no refund is warranted.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]U-Haul International
December 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], a Customer Service Coordinator, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr. [redacted], We received your letter from...
the Revdex.com. I have not been able to find a contract in your name. Is it someone else's name ? I also tried [redacted]. Would you please give me the location where the equipment was picked up and returned, including city and state. The contract number would also have all that information. With the additional information I will be able to have the Regional President review your concerns. Thank you for your time. [redacted] Sr. Customer Service Coordinator
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
January 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted].[redacted], our Executive Assistant for our [redacted] and [redacted] Regional Office, followed up on the information [redacted] provided. She...
informed our office she spoke to [redacted] and discussed his concerns. [redacted] assured him they would not sell his belongings and he could come and get them at any time. [redacted] relayed he would check with his wife and that he would also need to rent a truck to move his items to [redacted] requested he contact her back to set up the move out.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 31, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted]. Alissa N[redacted], our President for our Akron Regional Office, reviewed Ms. [redacted]’s recent comments. She advised our office they have no document or justification Ms. [redacted] paid an additional $100, therefore, she is cannot issue a refund. However, as we value Ms. [redacted] as a customer, Ms. N[redacted] sent her a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
July 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], manager of our U-Box Department, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and discussed his...
concerns. They were able to reach an amicable resolution. A refund for $200 was issued back to Mr. [redacted]’s American Express account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The issue was the fact that it was to be delivered on a certain date and I had flown in my husband and daughter to help her unload the box. But the box was not there for another week. As a result we had to go out and but her about $300 in items for her to live for 10 days. a bed, a few towels, a few plates, etc. If they settled for $300 the cost it was for me to get my daughter situated for school, I would be happy verses the $25 a day for being late.Please let me know if you are willing to pay $200 more to settle this.Kindly, [redacted]
August 1, 2015Revdex.com # [redacted]U-Haul Ref# [redacted]Thank you for your concern for our customer [redacted] well the President in our [redacted], GA Regional Office contacted Ms. [redacted] and apologized for the runaround she received when trying to get her U-boxes delivered.Mr. [redacted] well processed a...
credit of $1100 to Ms, [redacted] Card for her inconveniences, This credit should appear on her next credit card statement,Our customers are very important ro us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted]Executive AssistantU-haul International
October 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Anthony J[redacted], our President for our Central Indiana Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr....
[redacted] and they are working toward a resolution to pay appropriate fees for the damages to his car. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 8, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], a Customer Service Representative, followed up on the information Ms. [redacted] provided. She contacted Ms. [redacted] and left a message on her voicemail explaining...
the transaction with authorization number [redacted] will not be processed and if she does not find the funds returned to her account soon, to please contact her bank and provide them with the authorization number.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Although I never spoke to anyone, my office manager was contacted by someone at U-Haul and then a wrecker service came out and picked up the U-box. I very much appreciate the quick response and resolution to this matter. I am very satisfied with the company's attention and quick action regarding this situation.
Sincerely,
[redacted]
July 18, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Jeff D[redacted], our GM for our U-Haul Moving and Storage of W. Greenville, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted]...
and advised her of a refund for the extra charge in the amount of $55.78. The refund was issued back to her Visa account and should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
January 27, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Mr. [redacted] provided. She advised our office Mr. and Mrs. [redacted]’s concerns...
have been addressed. The U-Haul truck they rented has been inspected and found no mechanical repairs needed and continues to be rented without reported issues. Ms. [redacted] mentioned Mrs. [redacted] relayed she did not contact our Emergency Road Assistance line for help because she could not locate her contract. However, our 1-800 assistance line is located on the dash of the truck as well as on the outside of the equipment and is staffed 24 hours a day, every day of the year. Immediate assistance could have been obtained by calling this 800 number. Ms. [redacted] explained Mr. and Mrs. [redacted] have been informed that a refund will not be issued.
As we value Mr. and Mrs. [redacted] as a customer, we sent them a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received the 50.00 dollar refund and the gift certificate would not work online as they told me it would.
Regards,
[redacted]
August 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. G[redacted]. Joseph H[redacted], our Area [redacted]r for our South Eastern Wisconsin Regional Office, followed up on the information Ms. G[redacted] provided. He informed our...
office he sent Ms. G[redacted] an email explaining the situation and that she was issued a $100 VIP Certificate. All fees that were wrongly charged were refunded immediately. Mr. H[redacted] offered his apology for the inconvenience and asked Ms. G[redacted] to call him if she had other concerns or further questions. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
November 19, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Carol G[redacted], our President for our Memphis Regional Office, followed up on the information Ms. [redacted] provided. She informed our office a refund for $254 was issued for contract#...
[redacted] along with a VIP Certificate for $363 to pay for her contract# [redacted]. Ms. G[redacted] relayed they have scheduled several times for her rental and Ms. [redacted] has continued to change the date starting on September 5th to the 12th, then the13th. On September 10th she changed her date to September 29th. Then Ms. [redacted] added she needed to move her refrigerator so her truck was ungraded to a 14-foot. During the scheduling call on September 28th, Ms. [redacted] said she needed to move the date to around October 14th, 15th our possibly October 17th. Ms. G[redacted] noted they had both the truck and car trailer delivered to our U-Haul location for her move. On October 16th our GM spoke to Ms. [redacted] and she relayed she was not sure of her moving date and would call back two days prior to pick up. Her rental was then scheduled for October 20th and then changed to October 23rd, changed again for October 24th, then October 27th, then October 29th, November 1st, then November 11th and now for today, the 19th. Ms. G[redacted] stated the 14-foot truck was reserved at the rate of $199.00. The auto-transport at a rate of $25 and $12 for the hand dolly. The original rate on the equipment was $535 for the truck and $79 for the auto-transport so she was given a significant discount. Ms. G[redacted] believes they have gone above and beyond on resolving Ms. [redacted]’s concerns and no further adjustments or refunds will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
January 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our North Shore Chicago Regional Office, asked that we relay her apology for the delay in issuing the refund as promised. She assured our office the refund was issued today and will post on Mr. [redacted]’s next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I talk to him he had me under the impression that I would be removed for the rental like [redacted] promise me. He stated that the amount will be refund but not for the overdrafts when my bank contacted his office they told them different called him on a conference call and then the story change I got upset because he didnt follow with the conversation we had. I told him that I will file another complaint and he stated that the call was recorded. I asked for him to play the call so we can all hear the conversation. He was argumentative and very unprofessional. I asked for him to play the call again and then he hung up the phone. Very disappointed with him and his company and just say things to get me off the phone! When I was at the location I signed for a refund in the amount of 143.00 and then got a credit for 50.00. Dont know what they are covering up but I do not appreciate being lied to.
Regards,
[redacted]
July 16, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our West [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office the telephone number listed for Ms....
[redacted] was not a good number, therefore, sent her the following email in response:Ms. [redacted], I received you Revdex.com complaint today and I tried to call the number listed and the call would not go through. I want to first apologize for the incident. I have looked into your situation and I see that you indeed did have a reservation to move in on July 24th. I also see that the manager of the location canceled the reservation on June 8th and his note says that the customer is no longer moving. I can only assume that he made a mistake when entering the room number for someone else's cancellation. I can understand your frustration and I have had a conversation with him and the staff at that location. I will also be having a meeting next week with all managers and I will put this incident on the agenda to discuss with all. This is a very busy time for U-Haul but that is even more reason to make sure we do what our customers expect. Again I am very sorry for the mistake and if there is anything else I can do or if you wish to speak with me please call.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms. [redacted].[redacted], our President for our Saint Louis Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and offered his apology for the inconvenience she experienced. He explained he...
had the history on the truck she rented inspected and because Ms. [redacted] was a valued customer, he would issue her a refund for approximately ½ of what she was charged for mileage including tax. The refund for $27.50 was issued back to her Visa account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 28, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted]Timothy P[redacted], our President for our Phoenix Metro Regional Office, followed up on the information Ms. [redacted] provided. He carefully reviewed her feedback as...
well as our records for the hitch and trailer transactions. Mr. P[redacted] relayed they did have a scheduled appointment for Saturday at 11:00 am for a hitch installation but were a no-show. We called them at 1:30 pm to tell them they missed their 11:00 appointment. They showed up at 2:30 pm and the hitch installation was completed by 5:00 pm. By 5:09 pm the trailer contract, under the name [redacted] was completed and they depart the U-Haul Center. Mr. P[redacted] advised our office, at the most, they were set back by 3 hours and only because they did not show up for their scheduled appointment time. There was no full day delay. Even after we contacted them, it took them an hour to show up for the hitch installation. Mr. P[redacted] relayed, after his investigation of the situation, he does not see where U-Haul is responsible for the delay of a whole day as Ms. [redacted] stated in her complaint to your office and no refund is warranted.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]U-Haul International
December 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], a Customer Service Coordinator, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr. [redacted], We received your letter from...
the Revdex.com. I have not been able to find a contract in your name. Is it someone else's name ? I also tried [redacted]. Would you please give me the location where the equipment was picked up and returned, including city and state. The contract number would also have all that information. With the additional information I will be able to have the Regional President review your concerns. Thank you for your time. [redacted] Sr. Customer Service Coordinator
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
January 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted].[redacted], our Executive Assistant for our [redacted] and [redacted] Regional Office, followed up on the information [redacted] provided. She...
informed our office she spoke to [redacted] and discussed his concerns. [redacted] assured him they would not sell his belongings and he could come and get them at any time. [redacted] relayed he would check with his wife and that he would also need to rent a truck to move his items to [redacted] requested he contact her back to set up the move out.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
August 31, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted]. Alissa N[redacted], our President for our Akron Regional Office, reviewed Ms. [redacted]’s recent comments. She advised our office they have no document or justification Ms. [redacted] paid an additional $100, therefore, she is cannot issue a refund. However, as we value Ms. [redacted] as a customer, Ms. N[redacted] sent her a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
July 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], manager of our U-Box Department, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and discussed his...
concerns. They were able to reach an amicable resolution. A refund for $200 was issued back to Mr. [redacted]’s American Express account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The issue was the fact that it was to be delivered on a certain date and I had flown in my husband and daughter to help her unload the box. But the box was not there for another week. As a result we had to go out and but her about $300 in items for her to live for 10 days. a bed, a few towels, a few plates, etc. If they settled for $300 the cost it was for me to get my daughter situated for school, I would be happy verses the $25 a day for being late.Please let me know if you are willing to pay $200 more to settle this.Kindly, [redacted]
August 1, 2015Revdex.com # [redacted]U-Haul Ref# [redacted]Thank you for your concern for our customer [redacted] well the President in our [redacted], GA Regional Office contacted Ms. [redacted] and apologized for the runaround she received when trying to get her U-boxes delivered.Mr. [redacted] well processed a...
credit of $1100 to Ms, [redacted] Card for her inconveniences, This credit should appear on her next credit card statement,Our customers are very important ro us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted]Executive AssistantU-haul International
October 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Anthony J[redacted], our President for our Central Indiana Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr....
[redacted] and they are working toward a resolution to pay appropriate fees for the damages to his car. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International