Beverly Hills Weight Loss Clinics

July 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], manager of our U-Box Department, followed up on the information Mr. [redacted] provided.  He informed our office he contacted Mr. [redacted] and discussed his...

concerns.  They were able to reach an amicable resolution.  A refund for $200 was issued back to Mr. [redacted]’s American Express account.  The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

October 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our President for our Orlando Regional Office, reviewed Ms. [redacted]’s recent comments.  He informed our office, although he feels we are not responsible for the damage, he has since contacted Ms. [redacted] and will pay the claim in order to bring closure.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

October 28, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted]Timothy P[redacted], our President for our Phoenix Metro Regional Office, followed up on the information Ms. [redacted] provided.  He carefully reviewed her feedback as...

well as our records for the hitch and trailer transactions.  Mr. P[redacted] relayed they did have a scheduled appointment for Saturday at 11:00 am for a hitch installation but were a no-show.  We called them at 1:30 pm to tell them they missed their 11:00 appointment.  They showed up at 2:30 pm and the hitch installation was completed by 5:00 pm.  By 5:09 pm the trailer contract, under the name [redacted] was completed and they depart the U-Haul Center.  Mr. P[redacted] advised our office, at the most, they were set back by 3 hours and only because they did not show up for their scheduled appointment time.  There was no full day delay.  Even after we contacted them, it took them an hour to show up for the hitch installation.  Mr. P[redacted] relayed, after his investigation of the situation, he does not see where U-Haul is responsible for the delay of a whole day as Ms. [redacted] stated in her complaint to your office and no refund is warranted.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]U-Haul International

The issue was the fact that it was to be delivered on a certain date and I had flown in my husband and daughter to help her unload the box. But the box was not there for another week. As a result we had to go out and but her about $300 in items for her to live for 10 days. a bed, a few towels, a few plates, etc. If they settled for $300 the cost it was for me to get my daughter situated for school, I would be happy verses the $25 a day for being late.Please let me know if you are willing to pay $200 more to settle this.Kindly, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to refund the cost of the repairs to my car and, if it does, will consider this complaint resolved.
Regards,
Jameeda [redacted]

June 9, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Angelique F[redacted], our Executive Assistant for our Northern New Jersey Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office...

she spoke to Mr. [redacted] and assured him she found no issues with the U-Haul truck he rented as far as mileage or fuel on prior rentals as well as after his rental.  In the interest of customer good faith, Ms. F[redacted] relayed she issued him a refund for $250 as a final resolution.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Assistant GM for our U-Haul of Oakland, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and advised him of a refund for...

the fuel charge.  He also assured our office he would discuss the matter with his Center staff to ensure proper policies are being followed locally.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I talk to him he had me under the impression that I would be removed for the rental like [redacted] promise me. He stated that the amount will be refund but not for the overdrafts when my bank contacted his office they told them different called him on a conference call and then the story change I got upset because he didnt follow with the conversation we had. I told him that I will file another complaint and he stated that the call was recorded. I asked for him to play the call so we can all hear the conversation. He was argumentative and very unprofessional. I asked for him to play the call again and then he hung up the phone. Very disappointed with him and his company and just say things to get me off the phone! When I was at the location I signed for a refund in the amount of 143.00 and then got a credit for 50.00. Dont know what they are covering up but I do not appreciate being lied to.
Regards,
[redacted]

January 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our North Shore Chicago Regional Office, asked that we relay her apology for the delay in issuing the refund as promised. She assured our office the refund was issued today and will post on Mr. [redacted]’s next credit card statement.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 4, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Amber G[redacted], our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she sent Ms. [redacted]...

an email in regards to her concerns and advised her of a full refund per her request.  Ms. G[redacted] also made Ms. [redacted] aware if she needed other assistance she could call her.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Jacqueline S[redacted], our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she contacted Ms....

[redacted] and discussed her concerns.  She issued a refund for the remaining balance of $82.50 and mentioned $50 had previously been refunded.  The refund should post on her next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

November 3, 2016U-Haul Ref#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Mrs. [redacted].Tracy S[redacted], our Traffic Manager for our Chicago Western Suburbs Regional Office, followed up on theinformation Mrs. [redacted] provided and had the following email conversation with her:Good morning! I have left you a couple of voicemails in regarding to a recent rental from our Fox Valley location, Iwas made aware of some issues that occurred and that you were looking for reimbursement. I wanted to let you knowI did go ahead and process a refund for you in the amount of $129.95 ~ $54.95 for the rental of the auto transport,$25.00 for the hitch receiver and an additional $50.00 for all of you inconveniences with this rental. If you couldplease reply to this email to let me know if this resolution is to your satisfaction... And/or if there is anything else Icould do to assist you. This experience is not typical for U-Haul, and I do hope you will give us an opportunity to helpyou with a move in the future. Sincerely, Tracy S[redacted] Traffic Control Manager U-Haul Company of Chicago WesternSuburbs, [redacted]###-###-#### local ###-###-#### Tracy_s[redacted]@uhaul.comGood evening Tracy! I'm sorry I haven't responded through voicemails that you have left me but I work from 7am-4:30pm and it's hard for me to answer my phone while at work, I appreciate everything that you have done with ourexperience with our auto transport situation that went terrible wrong from the beginning, I just want you to be awarethat come next year in March or April I will be doing this again and hope that I have a better experience the 2nd timearound and won't have to go through this again. Thanks again for you help with this matter! [redacted]Okay great! Thanks for your reply! Please do not hesitate to contact me if there is anything else I can help you with.Thanks! TracyOur customers are very important to us and we regret to hear of situations that cause problems forthem. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

February 4, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr. [redacted] provided. She advised our office when Mr....

[redacted]’s concerns were initially brought to their attention, our Area Field Manager went to the U-Haul Dealership to check the tires as well as took photos. Our Area Field Manager relayed that the tires in the pictures Mr. [redacted] took did not match what is actually on the U-Haul van. Ms. [redacted] also pointed out that the bumper on the vehicle in Mr. [redacted]’s photo appears to be white. The bumper on the U-Haul van is black. The van is a new vehicle with only 8,173 miles at time of rental. Mr. [redacted] drove 298 miles. The tires are in perfect condition. Our Area Field Manager explained all this to Mr. [redacted] in a professional manner without any implications.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Southern Georgia Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Hello Mr. [redacted]I am responding to your letter to the Better Business...

Bureau regarding your recent rental with us. Since I am the Executive Assistant for the Regional Office for U-Haul Company of Southern Georgia, it was given to me to respond to and resolve.I realize that they only give you so much space in order to voice your complaint and you did a good job; however, you failed to mention some of the positive aspects of your rental. I would think that the 190 extra miles you were given and the 10% military discount that was given to you up front (by GM [redacted]) in order to bring the price of your truck down from $290 to $ 261 - were definitely noteworthy.We also promised to process a $ 50.00 Reservation Guarantee since you had to travel somewhere other than your preferred pick up location to pick up your truck. After reading in your complaint that it was never processed, I processed it today for you. The $ 50.00 should be on your card within 3 to 5 business days, depending on your financial institution's policies and procedures. Please accept our apology for this not being done sooner. Two employees were working on it and apparently they both thought the other was processing it.I have also emailed a $ 20.00 VIP coupon to this email address so please be sure to check your spam, as it will probably end up there. These coupons are accepted at all of our locations across the United States and Canada. They are accepted the same as cash and can be used towards your next rental, storage, propane, buying any moving supplies of your choice, and anything that U-Haul rents or sells. They are also transferable, making an excellent gift for anyone on your gift list!We appreciate your business and look forward to serving you again soon!Kind regards,[redacted],Executive AssistantU-Haul Company of Southern GeorgiaOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

November 3, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   James F[redacted], our Area Field Manager for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he...

spoke to Ms. [redacted] and advised her of a refund for $150 as an adjustment on her rental due to the experience she incurred at our Hayward U-Haul location.  The refund was issued back to her Visa account and should post on her next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 16, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our West [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office the telephone number listed for Ms....

[redacted] was not a good number, therefore, sent her the following email in response:Ms. [redacted], I received you Revdex.com complaint today and I tried to call the number listed and the call would not go through. I want to first apologize for the incident. I have looked into your situation and I see that you indeed did have a reservation to move in on July 24th. I also see that the manager of the location canceled the reservation on June 8th and his note says that the customer is no longer moving. I can only assume that he made a mistake when entering the room number for someone else's cancellation. I can understand your frustration and I have had a conversation with him and the staff at that location. I will also be having a meeting next week with all managers and I will put this incident on the agenda to discuss with all. This is a very busy time for U-Haul but that is even more reason to make sure we do what our customers expect. Again I am very sorry for the mistake and if there is anything else I can do or if you wish to speak with me please call.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Richard C[redacted], our President for our Gainesville Regional Office, reviewed Mr. [redacted]'s information.  After discussing the pictures with our GM, they concluded that was not the work they performed on Mr. [redacted]'s vehicle and the fact it was not brought to our attention until many months later.  Mr. C[redacted] relayed that he will not approve the claim and will not continue to revisit it again.Thank you for your continued support.Maria P[redacted]U-Haul International

As stated in U-Haul's reply to my complaint, they did initiate contact regarding my Revdex.com complaint AFTER I submitted my complaint. Having previously spent a lot of time on the telephone with CT Central Reservations and Customer Relations prior to and after my move, without resolution, I have no interest in further conversation with U-Haul agents (this is why I contacted the Revdex.com for help) and therefore I did not return the agent's recent telephone calls. U-Haul has access to the same documentation surrounding the events described in my complaint (i.e., contracts, subsequent conversations, complaints filed, etc.), which they can use to verify and investigate my claim. From, there, they can either chose to acknowledge their error, issue a refund, and retain my business, or do otherwise, and lose my business. The ball is in their court, so to speak.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]