September 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer [redacted]. Traci H[redacted] our GM for our U-Haul Moving and Storage of Anchorage, reviewed Mr. [redacted]’s recent comments. She advised our office Mr. [redacted] was given an option to either pick up a tire in Fairbanks or we would have the trailer towed for him. He declined both so we found it necessary to retrieve our trailer. She has no knowledge of Mr. Mandato-[redacted] stating he was told he could not retrieve the trailer because we had already sent someone, however, nevertheless this is what he would have been told if we had in fact already dispatched someone. Ms. H[redacted] also stated she had no knowledge of him requesting recorded calls. She was aware Mr. [redacted] requested a call from John Norris, our President for our Alaska Regional Office, however, he was not somewhere that had cell phone service, therefore, not available at the time of Mr. [redacted]’s issue. The seven-day charge was because Mr. [redacted] was charged for the time until U-Haul had possession of our trailer. Please be advised our decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Jacqueline S[redacted], our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms....
[redacted] and discussed her concerns. She issued a refund for the remaining balance of $82.50 and mentioned $50 had previously been refunded. The refund should post on her next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
February 4, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr. [redacted] provided. She advised our office when Mr....
[redacted]’s concerns were initially brought to their attention, our Area Field Manager went to the U-Haul Dealership to check the tires as well as took photos. Our Area Field Manager relayed that the tires in the pictures Mr. [redacted] took did not match what is actually on the U-Haul van. Ms. [redacted] also pointed out that the bumper on the vehicle in Mr. [redacted]’s photo appears to be white. The bumper on the U-Haul van is black. The van is a new vehicle with only 8,173 miles at time of rental. Mr. [redacted] drove 298 miles. The tires are in perfect condition. Our Area Field Manager explained all this to Mr. [redacted] in a professional manner without any implications.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
November 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Amber G[redacted], our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she sent Ms. [redacted]...
an email in regards to her concerns and advised her of a full refund per her request. Ms. G[redacted] also made Ms. [redacted] aware if she needed other assistance she could call her. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to refund the cost of the repairs to my car and, if it does, will consider this complaint resolved.
Regards,
Jameeda [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
October 27, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and [redacted]e [redacted], whose name is on the rental agreement. Arthur V[redacted], our Area Field Manager for our Southern Colorado Regional Office, followed up on the information...
[redacted] provided. He informed our office he spoke to Ms. [redacted] and explained there were no discrepancies at dispatch and he found no record of a call into Road Assistance for help during their move. Our receiving location also found no issues with the truck, therefore, no discounted rate was issued. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 24, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Please be assured the issue Mr. [redacted] experienced has been addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We appreciate Mr. [redacted]’s feedback and apologize for the inconvenience this caused him.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
June 29, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Eastern Arizona Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she has not been able to reach...
Ms. [redacted] by phone and has not received a return call. A refund for $45 was issued back to Ms. [redacted]’s [redacted] account for the extra rental period charge. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM of our U-Haul Moving and Storage or Chelsea, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and advised him of a refund for the $6.75 fuel expense. Mr. [redacted] mentioned Mr. [redacted] was requesting his mattress be replaced. Mr. [redacted] need to contact R[redacted] if he wishes to file a claim. They can be reached at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Oceanside Regional Office, followed up on the information Mr. [redacted] provided. She explained the hold on Mr. [redacted]’s credit card dropped...
a few days after it was put on by his bank. Only the rental fee of $97.20 posted to his account. A refund for the ball in the amount of $5.38 was issued back to the same [redacted] account on July 4th and should post on his next credit card statement. Any further reimbursement is not warranted as the U-Haul equipment was used for its intended purpose.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
May 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:Dear Jodi, I am in receipt of...
your complaint concerning the problems you had with your rental. I appreciate you letting me know about this. Our objective is no less than 100% customer satisfaction. I am truly sorry for your delay in pick up and all of the confusion at the facility. U-Haul does not want a single customer to experience what you did. Or to feel like your safety or well being is not important to us. We work very hard to serve each and every customer in the best possible way we can but, yes, occasionally things go wrong. And I am grateful that you took the time to file a complaint so we can make this right for you and your family. U-Haul maintains all equipment on a regular basis. However, as with all equipment there is always the possibility of a mechanical problem surfacing. I am having the unit that you utilized pulled from the fleet and checked over. I will also be speaking with [redacted] about your dispatch and his lack of follow up when you contacted one of his employees in reference to your move. It is true, he had just had a heart attack, but with that said, we still expect that policies and procedures are being implemented and followed. You have my apologies and I hope you will give U-Haul another chance to serve you better in the future. I have processed a $100.00 credit to your mothers credit card sent you a $100 U-Haul VIP certificates for your inconvenience. You can utilize it for rental items, hitches or hitch accessories, propane, or packing material sold at any U-Haul facility or on-line. Again, I am very sorry that your experience was less than adequate, and hope that you will give us an opportunity in the future to get your business. Sincerely, [redacted] Customer Service Manager U-Haul Company, [redacted] ###-###-####Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
March 30, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Hamdi A[redacted], Senior Staff for our Central Ontario Regional Office, followed up on the information Mr. [redacted] provided. Hamdi advised our office the wiring was...
done over a year prior to the incident and cannot be confirmed that the issue was caused by any faulty wiring on our part. Hamdi added that, additionally, the expense incurred at the dealership was due to Mr. [redacted] choosing to have his vehicle repaired there and did not allow U-Haul the opportunity to diagnose the situation for necessary repairs. A refund will not be issued but because we value Mr. [redacted] as a customer, Hamdi sent him a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 12, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Marcus B[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and requested...
he forward a copy of his invoice for reimbursement. He mentioned that our dealer who worked on Mr. [redacted]’s vehicle relayed that Mr. [redacted] was never present to give permission for the work. Mr. [redacted]’s daughter and fiancé gave the authorization to work on the vehicle and also stated the plug that was cut off was already half way cut and this was showed to Mr. [redacted]’s daughter at the time.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
October 10, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Janet K[redacted], our Executive Assistant for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided. She advised our office she previously spoke...
to Ms. [redacted] as did our Regional President and Area Field Manager regarding her U-Haul transaction. Her U-Box shipment was made to the location as designated by Ms. [redacted]. Emails were sent to her on the shipment and reminding her of the pending charge. Ms. [redacted] has not paid for the shipment and when she knew we would be applying the charge, she went to her bank last week and withdrew all funds so we could not collect. Ms. K[redacted] stated, the fact is her items were shipped at her direction and U-Haul has not been paid, nor does it appear Ms. [redacted] plans on making good on the payment. When Ms. K[redacted] asked when she planned to pay, Ms. [redacted] refused to answer. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
Tell us why here... June 27, 2016 Revdex.com ID#: 11514695 [redacted]U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Elijah M[redacted] Marketing Company President, reached out to our customer and refunded $10.00 b[redacted] to her card, he also provided her...
with $75.00 in VIP certificates. Ms. [redacted] can use the VIP certificates toward wiring on her vehicle if she decides to give us another chance to show her how important her business is to us. Mr. M[redacted] also counseled his general manager so there will be no further occurrences. Our VIP certificates can be used for any of the following services or products. Truck and trailer rentals, including pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, p[redacted]ing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted]Executive AssistantU-Haul International
September 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer [redacted]. Traci H[redacted] our GM for our U-Haul Moving and Storage of Anchorage, reviewed Mr. [redacted]’s recent comments. She advised our office Mr. [redacted] was given an option to either pick up a tire in Fairbanks or we would have the trailer towed for him. He declined both so we found it necessary to retrieve our trailer. She has no knowledge of Mr. Mandato-[redacted] stating he was told he could not retrieve the trailer because we had already sent someone, however, nevertheless this is what he would have been told if we had in fact already dispatched someone. Ms. H[redacted] also stated she had no knowledge of him requesting recorded calls. She was aware Mr. [redacted] requested a call from John Norris, our President for our Alaska Regional Office, however, he was not somewhere that had cell phone service, therefore, not available at the time of Mr. [redacted]’s issue. The seven-day charge was because Mr. [redacted] was charged for the time until U-Haul had possession of our trailer. Please be advised our decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Jacqueline S[redacted], our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms....
[redacted] and discussed her concerns. She issued a refund for the remaining balance of $82.50 and mentioned $50 had previously been refunded. The refund should post on her next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
February 4, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr. [redacted] provided. She advised our office when Mr....
[redacted]’s concerns were initially brought to their attention, our Area Field Manager went to the U-Haul Dealership to check the tires as well as took photos. Our Area Field Manager relayed that the tires in the pictures Mr. [redacted] took did not match what is actually on the U-Haul van. Ms. [redacted] also pointed out that the bumper on the vehicle in Mr. [redacted]’s photo appears to be white. The bumper on the U-Haul van is black. The van is a new vehicle with only 8,173 miles at time of rental. Mr. [redacted] drove 298 miles. The tires are in perfect condition. Our Area Field Manager explained all this to Mr. [redacted] in a professional manner without any implications.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
November 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Amber G[redacted], our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she sent Ms. [redacted]...
an email in regards to her concerns and advised her of a full refund per her request. Ms. G[redacted] also made Ms. [redacted] aware if she needed other assistance she could call her. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to refund the cost of the repairs to my car and, if it does, will consider this complaint resolved.
Regards,
Jameeda [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
October 27, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and [redacted]e [redacted], whose name is on the rental agreement. Arthur V[redacted], our Area Field Manager for our Southern Colorado Regional Office, followed up on the information...
[redacted] provided. He informed our office he spoke to Ms. [redacted] and explained there were no discrepancies at dispatch and he found no record of a call into Road Assistance for help during their move. Our receiving location also found no issues with the truck, therefore, no discounted rate was issued. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 24, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Please be assured the issue Mr. [redacted] experienced has been addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We appreciate Mr. [redacted]’s feedback and apologize for the inconvenience this caused him.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
June 29, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Eastern Arizona Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she has not been able to reach...
Ms. [redacted] by phone and has not received a return call. A refund for $45 was issued back to Ms. [redacted]’s [redacted] account for the extra rental period charge. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM of our U-Haul Moving and Storage or Chelsea, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and advised him of a refund for the $6.75 fuel expense. Mr. [redacted] mentioned Mr. [redacted] was requesting his mattress be replaced. Mr. [redacted] need to contact R[redacted] if he wishes to file a claim. They can be reached at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Oceanside Regional Office, followed up on the information Mr. [redacted] provided. She explained the hold on Mr. [redacted]’s credit card dropped...
a few days after it was put on by his bank. Only the rental fee of $97.20 posted to his account. A refund for the ball in the amount of $5.38 was issued back to the same [redacted] account on July 4th and should post on his next credit card statement. Any further reimbursement is not warranted as the U-Haul equipment was used for its intended purpose.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
May 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:Dear Jodi, I am in receipt of...
your complaint concerning the problems you had with your rental. I appreciate you letting me know about this. Our objective is no less than 100% customer satisfaction. I am truly sorry for your delay in pick up and all of the confusion at the facility. U-Haul does not want a single customer to experience what you did. Or to feel like your safety or well being is not important to us. We work very hard to serve each and every customer in the best possible way we can but, yes, occasionally things go wrong. And I am grateful that you took the time to file a complaint so we can make this right for you and your family. U-Haul maintains all equipment on a regular basis. However, as with all equipment there is always the possibility of a mechanical problem surfacing. I am having the unit that you utilized pulled from the fleet and checked over. I will also be speaking with [redacted] about your dispatch and his lack of follow up when you contacted one of his employees in reference to your move. It is true, he had just had a heart attack, but with that said, we still expect that policies and procedures are being implemented and followed. You have my apologies and I hope you will give U-Haul another chance to serve you better in the future. I have processed a $100.00 credit to your mothers credit card sent you a $100 U-Haul VIP certificates for your inconvenience. You can utilize it for rental items, hitches or hitch accessories, propane, or packing material sold at any U-Haul facility or on-line. Again, I am very sorry that your experience was less than adequate, and hope that you will give us an opportunity in the future to get your business. Sincerely, [redacted] Customer Service Manager U-Haul Company, [redacted] ###-###-####Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
March 30, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Hamdi A[redacted], Senior Staff for our Central Ontario Regional Office, followed up on the information Mr. [redacted] provided. Hamdi advised our office the wiring was...
done over a year prior to the incident and cannot be confirmed that the issue was caused by any faulty wiring on our part. Hamdi added that, additionally, the expense incurred at the dealership was due to Mr. [redacted] choosing to have his vehicle repaired there and did not allow U-Haul the opportunity to diagnose the situation for necessary repairs. A refund will not be issued but because we value Mr. [redacted] as a customer, Hamdi sent him a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
May 12, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Marcus B[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and requested...
he forward a copy of his invoice for reimbursement. He mentioned that our dealer who worked on Mr. [redacted]’s vehicle relayed that Mr. [redacted] was never present to give permission for the work. Mr. [redacted]’s daughter and fiancé gave the authorization to work on the vehicle and also stated the plug that was cut off was already half way cut and this was showed to Mr. [redacted]’s daughter at the time.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
October 10, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Janet K[redacted], our Executive Assistant for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided. She advised our office she previously spoke...
to Ms. [redacted] as did our Regional President and Area Field Manager regarding her U-Haul transaction. Her U-Box shipment was made to the location as designated by Ms. [redacted]. Emails were sent to her on the shipment and reminding her of the pending charge. Ms. [redacted] has not paid for the shipment and when she knew we would be applying the charge, she went to her bank last week and withdrew all funds so we could not collect. Ms. K[redacted] stated, the fact is her items were shipped at her direction and U-Haul has not been paid, nor does it appear Ms. [redacted] plans on making good on the payment. When Ms. K[redacted] asked when she planned to pay, Ms. [redacted] refused to answer. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
Tell us why here... June 27, 2016 Revdex.com ID#: 11514695 [redacted]U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Elijah M[redacted] Marketing Company President, reached out to our customer and refunded $10.00 b[redacted] to her card, he also provided her...
with $75.00 in VIP certificates. Ms. [redacted] can use the VIP certificates toward wiring on her vehicle if she decides to give us another chance to show her how important her business is to us. Mr. M[redacted] also counseled his general manager so there will be no further occurrences. Our VIP certificates can be used for any of the following services or products. Truck and trailer rentals, including pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, p[redacted]ing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted]Executive AssistantU-Haul International