Beverly Hills Weight Loss Clinics

December 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Peter R[redacted], our Executive Assistant for our Central Alabama Regional Office, reviewed Mr. [redacted]’s recent comments.  He relayed our GM was processing the 2nd refund that did not transmit previously and asked that we relay his apology for the delay and inconvenience we may have caused.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

September 1, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer [redacted].   Traci H[redacted] our GM for our U-Haul Moving and Storage of Anchorage, reviewed Mr. [redacted]’s recent comments.  She advised our office Mr. [redacted] was given an option to either pick up a tire in Fairbanks or we would have the trailer towed for him.  He declined both so we found it necessary to retrieve our trailer.  She has no knowledge of Mr. Mandato-[redacted] stating he was told he could not retrieve the trailer because we had already sent someone, however, nevertheless this is what he would have been told if we had in fact already dispatched someone.  Ms. H[redacted] also stated she had no knowledge of him requesting recorded calls.  She was aware Mr. [redacted] requested a call from John Norris, our President for our Alaska Regional Office, however, he was not somewhere that had cell phone service, therefore, not available at the time of Mr. [redacted]’s issue.  The seven-day charge was because Mr. [redacted] was charged for the time until U-Haul had possession of our trailer.  Please be advised our decision in the matter remains the same.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received the 50.00 dollar refund and the gift certificate would not work online as they told me it would.
Regards,
[redacted]

June 21, 2016 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Elijah M[redacted], our President for our Coastal South Carolina Regional Office, followed up on the information Ms. [redacted] provided.  He informed or office her claim...

was approved through RepWest Insurance Company. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International  Tell us why here...

August 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. G[redacted].   Joseph H[redacted], our Area [redacted]r for our South Eastern Wisconsin Regional Office, followed up on the information Ms. G[redacted] provided.  He informed our...

office he sent Ms. G[redacted] an email explaining the situation and that she was issued a $100 VIP Certificate.  All fees that were wrongly charged were refunded immediately.  Mr. H[redacted] offered his apology for the inconvenience and asked Ms. G[redacted] to call him if she had other concerns or further questions.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Since U-haul was the company we placed the order with and it was U-haul that we paid the money for the mover, U-haul should be held responsible for non delivery of services and all the diificulties faced by the customer.  We feel that this is not good customer service to simply say it is someone elses responsibility.  The moving helper services were advertised, ordered and paid for on U-haul.com  so it is U-haul who should be responsible.   Please see the attached U-haul reservation which clearly shows the moving helper.
Regards,
[redacted]

August 25, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Angela C[redacted], our GM for our U-Haul Moving and Storage at Kanis Rd., followed up on the information Ms. [redacted] provided.  She informed our office she had contacted...

Ms. [redacted] and explained when they attempted to charge her credit card on the return of the rental, the card was declined so the contract was placed on a Promissory Note.  Ms. [redacted] acknowledged she received the Note by email.  Because payment was not made within seven days, the account was sent for collection.  A $30 Service Fee was added to the balance.  Ms. [redacted] relayed to Ms. C[redacted] she had the funds in her account and was not sure why the charge did not go through.  When Ms. C[redacted] spoke to Ms. [redacted], Ms. [redacted] stated we documented the wrong expiration date for her credit card, which caused the charge to be declined by her credit card company.  However, Ms. C[redacted] advised our office the card was swiped for her rental and not physically typed.  In the interest of customer good faith, a refund for the $30 Service Fee was issued back to Ms. [redacted]’ Visa account.  The refund should post on her next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

totally unacceptable answer. I will be receiving the truck guarantee refund but I drove for the 2 hours to get  the replacement truck instead of using the moving help I booked & paid for through Uhaul. Due to your inability to provide the truck as promised, I am out $200 & I expect to be compensated a little more that $50.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To whom it may concern,I am not fully content with the resolution of the stated issue.A $50 refund towards a moving service which cost over $825 (not including gas money and money lost in missing appointments) seems pretty sparse, especially considering the severity of the complaint. I had complaints about the entire moving process, the latter incident was just the majority of it.And according to your message, you are placing a fair amount of blame upon myself. According to your rendition of the situation, this location was busy due to the time of the month. I stopped by the storage location frequently to grab items from my unit, and at no time was there ever more than three Uhaul representatives at the location. On the date of this particular incident, there were only two.You also state that Mr.[redacted] gave me a specific key and that upon returning after a few minutes that the key was missing.I was told a specific key to use, however, this key was bent and could no longer effectively open the lock it was made for. There was no spare key at the location.Mr.[redacted] also states that I returned 5-10 minutes later, but he would not be able to state this definitively because he left the premises immediately after initially handing me the key. He would not return for over 45 minutes.By no means do I intend to get anyone in any kind of trouble, but I also will not allow unwarranted blame to be placed in my direction.
Regards,
[redacted]

September 1, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Baki A[redacted], our GM for our U-Haul Moving and Storage at Capital Dr., followed up on the information Ms. [redacted] provided.  He informed our office he advised...

Ms. [redacted] her and her mother would need to come in at the same time to transfer the name on the storage account, however, the account needs to be current on rent.  He explained to Ms. [redacted] a debt could not be transferred to another person.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

September 19, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Michelle A[redacted], our Executive Assistant for our Manhattan Bronx Regional Office, reviewed Ms. [redacted]’s recent comments.  She informed our office she spoke to Ms. [redacted] and provided a reference number for the refund in case she still doesn’t see the refund on her account.  Ms. [redacted] relayed she would check her account and if the refund is not showing, she will call her credit card company and provide them with the reference number in order for them to trace the refund.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It was not that we didn't like the hitch it was the WRONG item. She also would not listen to the customer about the actual event she stated basically we were a bother and he had to make room to do our install after waiting a week for them to even get it to their shop. Forgive me but isn't it what they do make appts and service the public, not be rude and take the manager side. She is suppose to be the advocate for customer service she might want to re-assess her jobs details. I still feel we should not have been charged for the wrong item to be installed when we specifically asked for a HIDDEN trailer hitch to accommodate our vehicle if they couldn't provide this service or was aware they didn't make such a item they should have told us from the beginning not order an item install it then BLAME the customer. This has opened our eyes to what their meaning of customer service is. As of this time we will be putting this on social media and allowing our friends and families to make their own decisions.
Regards,
[redacted]

July 7, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM of our U-Haul Moving and Storage or Chelsea, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and advised him of a refund for the $6.75 fuel expense. Mr. [redacted] mentioned Mr. [redacted] was requesting his mattress be replaced. Mr. [redacted] need to contact R[redacted] if he wishes to file a claim. They can be reached at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

In reference to complaint ID [redacted], this issue has not been resolved.  Mr. [redacted] did in fact refund me the amount stated.  Upon dropping off the vehicle in [redacted], however, I learned that we had been refunded the WRONG amount and were charged for the days we had kept the vehicle for storage - which we agreed with; however, we were also charged for insurance for these days (as mentioned in my official complaint letter), and the manager of the store in [redacted], [redacted] refused to refund this amount and was incredibly difficult to deal with.  We had requested NOT to have the insurance when the vehicle was booked, and were charged for it after the fact.  This issue has not been resolved.  Regards,[redacted]

August 10, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.Jared M[redacted], our President for our Central New Jersey Regional Office, followed up on the information Ms. [redacted] provided. He...

informed our office he will issue a refund for $10.68 back to the credit card listed on the contract and will look into the overdraft fees as well.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

Tell us why here... June 27, 2016 Revdex.com ID#: 11514695 [redacted]U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms. [redacted]. Elijah M[redacted] Marketing Company President, reached out to our customer and refunded $10.00 b[redacted] to her card, he also provided her...

with $75.00 in VIP certificates. Ms. [redacted] can use the VIP certificates toward wiring on her vehicle if she decides to give us another chance to show her how important her business is to us.  Mr. M[redacted] also counseled his general manager so there will be no further occurrences.  Our VIP certificates can be used for any of the following services or products. Truck and trailer rentals, including pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, p[redacted]ing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S[redacted]Executive AssistantU-Haul International

January 20, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customers Mr. and Mrs. [redacted].   Mike H[redacted], our Traffic Manager for our Eastern Florida Regional Office, reviewed Mr. [redacted]’ recent comments and sent him the following email in response: Mr. [redacted] Your full rental has been refunded. Please allow your bank 3-5 business days to process the refund. Thank you   The refund for $74.44 was issued back to their Visa account and should post on their next credit card statement.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Noone from the Uhaul office has called me or left any voicemails. Im not sure what number he or she is calling but I will leave my number so he or she can really call me. My number is [redacted]. I will also be filing a complaint with my bank as fraud and have that money refunded.

U-Haul should issue a refund doe the full cost of this rental about $50.00.I have spent over 1.5 hours trying to correct U-hauls error.