Beverly Hills Weight Loss Clinics

Thank you for your concern for our customer [redacted].Our records indicatea credit of $308.89 was refunded to Mr, [redacted] credit card on7/22/15.The credit shouldappear on Mr. [redacted] next credit card statement,Our customers are very important ro us and we regret to hear of situations that...

cause problems for them. Thank you for bringing this matter to ourattention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-haul International

Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office that both him and our GM at our U-Haul Moving and Storage at [redacted] sent Ms. [redacted] an...

email requesting she contact him back to discuss her concerns. Mr. [redacted] also followed up with a phone call to Ms. [redacted] on November 26th but her voice mail is not set up so he could not leave a message. He did, however, speak to Ms. [redacted] a week before she filed with your office and advised her he would issue her a VIP Certificate for the U-Box delivery, which had not yet been scheduled at the time of the phone call. He requested she contact him with the amount it would cost for the delivery fee. Mr. [redacted] mentioned he had not heard back, nor has our GM but hopes to soon if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

June 27, 2016   Revdex.com ID#: 11500783 - [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Ron B[redacted] Marking Company President for our Orlando Regional Office apologized for not being able to install the hitch after the hitch specialist had left for the day. We understand the consumer had to leave and could not reschedule the appointment.   Ron B[redacted] has agreed, in good faith, to issue a VIP certificate for $50.00 that can be used toward a future purchase of another hitch, toward a rental, or any U-Haul products sold. We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

March 15, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Nina B[redacted], our Executive Assistant for our Chicago Western Suburbs Regional Office, followed up on the information Ms. [redacted] provided.  She informed our...

office she contacted Ms. [redacted] and offered her apology for the inconvenience she experienced.  Ms. B[redacted] waived all fees and wrote off the month of storage rent as an adjustment.  Ms. [redacted] will be moving out of her storage unit before March 26th.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

I still do not have my goods and was told that the next delivery date would be after the 12th which would charge me another unnecessary month of storage. In addition, although my assigned agent was Melissa A[redacted], when I reached out to U-Haul I received no explanations or help from anyone I spoke with. I was also told that Melissa A[redacted] was no longer assigned to my account, which I assumed was due to all of the issues I was having. This apparently does not seem to be the case as she was either re-assigned or is now trying to take care of my case after a formal complaint was filed. I was never contacted after about a delivery date, address, time, cost, etc. The times that I picked up the phone I would receive no answers and very rude and short responses. At this point as I have mentioned to U-Haul, I just want my goods at the cost I was originally promised.

Thank you for your continued concern for our customer Mr. [redacted].[redacted], Senior Staff for our [redacted] Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she has been corresponding with Mr. [redacted] by email. She adjusted the balance due down to $13.53 and had the Promissory Note deleted.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

March 16, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Gm for our U-Haul of [redacted], followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] on or about March 10th to obtain...

additional information and advise her that the charges had been corrected and a refund for $94.91 was issued back to her Visa account. The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

October 10, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Janet K[redacted], our Executive Assistant for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided. She advised our office she previously spoke...

to Ms. [redacted] as did our Regional President and Area Field Manager regarding her U-Haul transaction. Her U-Box shipment was made to the location as designated by Ms. [redacted]. Emails were sent to her on the shipment and reminding her of the pending charge. Ms. [redacted] has not paid for the shipment and when she knew we would be applying the charge, she went to her bank last week and withdrew all funds so we could not collect. Ms. K[redacted] stated, the fact is her items were shipped at her direction and U-Haul has not been paid, nor does it appear Ms. [redacted] plans on making good on the payment. When Ms. K[redacted] asked when she planned to pay, Ms. [redacted] refused to answer. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

May 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Executive Assistant for our [redacted] Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:Dear Jodi, I am in receipt of...

your complaint concerning the problems you had with your rental. I appreciate you letting me know about this. Our objective is no less than 100% customer satisfaction. I am truly sorry for your delay in pick up and all of the confusion at the facility. U-Haul does not want a single customer to experience what you did. Or to feel like your safety or well being is not important to us. We work very hard to serve each and every customer in the best possible way we can but, yes, occasionally things go wrong. And I am grateful that you took the time to file a complaint so we can make this right for you and your family. U-Haul maintains all equipment on a regular basis. However, as with all equipment there is always the possibility of a mechanical problem surfacing. I am having the unit that you utilized pulled from the fleet and checked over. I will also be speaking with [redacted] about your dispatch and his lack of follow up when you contacted one of his employees in reference to your move. It is true, he had just had a heart attack, but with that said, we still expect that policies and procedures are being implemented and followed. You have my apologies and I hope you will give U-Haul another chance to serve you better in the future. I have processed a $100.00 credit to your mothers credit card sent you a $100 U-Haul VIP certificates for your inconvenience. You can utilize it for rental items, hitches or hitch accessories, propane, or packing material sold at any U-Haul facility or on-line. Again, I am very sorry that your experience was less than adequate, and hope that you will give us an opportunity in the future to get your business. Sincerely, [redacted] Customer Service Manager U-Haul Company, [redacted] ###-###-####Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 16, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office a $20 VIP Certificate was initially sent...

to Mr. [redacted] to help offset the inconvenience he experienced. In the interest of customer good faith, Mr. [redacted] issued a refund for $10 back to Mr. [redacted]’s [redacted] account, which should post on his next credit card statement.I hope Mr. [redacted] will still take advantage of the Certificate we sent him as we feel it can be of great value to our customers and is valid for two years. In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,
[redacted]Executive AssistantU-Haul International

August 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our President for our Las Vegas West Regional Office, followed up on the information Ms. [redacted] provided.  Our GM of our U-Haul Moving and Storage at N. Rancho Dr....

validated the hook up and found it to be a safe hook up.  Any issues with Ms. [redacted]’s vehicle should have been handled with a mechanic prior to making the move.  Mr. [redacted] spoke to Ms. [redacted] and offered his apology for the inconvenience she experienced, but also explained we were not responsible, nor will we reimburse her for her transmission repairs.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

April 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Don T[redacted], our President for our San Francisco Regional Office, reviewed Mr. [redacted]’s recent comments. He advised our office it was explained to Mr. [redacted] that because of high demand for equipment in the area, they cannot hold the reserved equipment 24 hours past the reservation time. In the interest of customer good faith, our Traffic Manager issued a refund for the $50 fee he was charged but no further concessions will be forthcoming.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $57.33 was issued back to Mr. [redacted]’s [redacted] account on October 28, 2014. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations...

that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

January 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted]Shawn K[redacted] our GM for our U-Haul Moving and Storage at Eastview Mall, followed up on the information Mr. [redacted] provided.  Shawn advised our office a refund was issued for the...

difference of what Mr. [redacted] was told he would be charged.  Total charges refunded was $245.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

March 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Storage Manager for our Western Arizona Regional Office, reviewed the recent information Mr. [redacted] provided. She advised our office a receipt...

was indeed sent to Mr. [redacted] on February 18th and was not returned. She will have our GM send another copy by [redacted].
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

October 27, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted] and [redacted]e [redacted], whose name is on the rental agreement.   Arthur V[redacted], our Area Field Manager for our Southern Colorado Regional Office, followed up on the information...

[redacted] provided.  He informed our office he spoke to Ms. [redacted] and explained there were no discrepancies at dispatch and he found no record of a call into Road Assistance for help during their move.  Our receiving location also found no issues with the truck, therefore, no discounted rate was issued.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

checked account did not see credit.

July 19, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Andrew H[redacted], our President for our Arkansas Regional Office, advised our office he reviewed Mr. [redacted]’s concerns in its entirety. He found Mr. [redacted] rented the truck on May 19th and accepted...

Safemove Protection at the time of rental. After leaving the lot, Mr. [redacted] called in and said he did not want any insurance and wanted his money refunded. A refund for $84 was issued on May 25th. The day after the rental, Mr. [redacted] called into Roadside Assistance to report the truck leaking water. However, he did not want to wait for help to arrive and repair the truck and he did not want to stop in route to his destination for necessary repairs. Mr. [redacted] made the decision to continue with his move and only gave Roadside Assistance one hour to make a resolution for the water leak. Mr. [redacted] is now requesting reimbursement for damages. Repwest Insurance Company is currently researching his claim and working toward a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 25, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Kristie P[redacted], our Executive Assistant for our Northern Louisiana Regional Office followed up on the information Ms. [redacted] provided.  She informed our office she...

attempted to speak to Ms. [redacted] on or about July 15th requesting a return call.  As we value Ms. [redacted] as a customer, Ms. P[redacted] sent her a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International