Bieri Plumbing and Heating

Complaint: [redacted] I am rejecting this response because:I never bid on any items, as soon as I hit enter my card , it said you all took out of my account, could not contact anyone by phone so I e-maild then called on Monday , and was told you were going to refunf it, now you are telling me a different story, I dd no bidding on anything, and I want my sixty dollars put back into my account Sincerely, [redacted] ***

Hello, Thank you for your email Please refer to http://www.quibids.com/en/quibids101/blog/26-Bid-O-Matic-Revealed-Even-More Unfortunately our records show the last auctions participated in only used voucher bids Please call in so we can further explain the process Thank you and have a great daySincerely, ***Compliance

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Complaint: [redacted] I am rejecting this response because:there is no security reason as to why my account would have been limited because I won a camera versus my wife's who didn't win any expensive item Sincerely, [redacted]

Hello, We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriously We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our users We would like to point out that it is impossible for our company to charge a customer’s credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made Upon signing up for a membership on our site you were asked to read our ‘Terms and Conditions’ and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the ‘Help’ section and in ‘QuiBids 101’Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the “Going once...Going twice...SOLD!” approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you win You will then pay the ending auction price as well as the cost of shipping If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our “Buy it Now” feature, we subtract the cash value of the bids you’ve placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the ‘Buy It Now’ optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at [redacted] Thank you and have a wonderful daySincerely,***Compliance

Hello, Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleAccording to our records this account has been active since April 29, We understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great daySincerely, ***Compliance

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have made multiple attempts to contact these people They messaged me TIME stating that I should check with my neighbors and anyone else in my household Of which I have already done At the end of the message they stated that I need to request that a claim be started so I did that They never responded to me after that.I will attach all orders that I have not received as well as the ONLY email I received from them in response to multiple emails I have sent them (I have them ALL) I want my cards or ALL of my bid money returned to me I don't have a lot of money and they are Christmas giftsI needed to attach other files to here but it wouldn't allow me to Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and received a refund for all unused bids on November 17, totaling $Please allow 1-business days for the funds to post back to your financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the refund a few days after filing this complaint and I am very happy to get my money back however, I still feel sorry for the other consumers who will unwittingly 'buy' bids withouth realizing they did due to the nature of how they have set up their websiteJust yesterday I purchased a gift online and was taken to more than one screen in which I was verifying what I was purchasing and approving it - such a simple thing for them to build into their website and QuiBids ought to be ashamed of themselves for not making the purchase be very clear to the buyer

Hello, We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and received a refund for all unused bids on April 5, totaling $ We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our users We would like to point out that it is impossible for our company to charge a customer’s credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUpon signing up for a membership on our site you were asked to read our ‘Terms and Conditions’ and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the ‘Help’ section and in ‘QuiBids 101’Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the “Going once...Going twice...SOLD!” approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you win You will then pay the ending auction price as well as the cost of shipping If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our “Buy it Now” feature, we subtract the cash value of the bids you’ve placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the ‘Buy It Now’ optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at 405-253-Thank you and have a wonderful day.Sincerely,***Compliance

Hello,Thank you for your email Unfortunately, will do not have any affiliation with spam emails being sent out Feel free to contact us and provide us with all the information to help with this issue Thank you and have a great daySincerely, ***Compliance

Hello, Thank you for your email Our records show that was refunded 8-8- Please allow 2-business days for your funds to return back to your financial institution If you have any other questions feel free to contact us Thank you and have a great daySincerely, ***Compliance

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and received a refund for all unused bids on July 2, totaling $We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called the phone number that they said to call and tried to talk with the customer support agent on the phoneI brought up the fact that if I had received my free bids for signing up then the bid from my account would not have been accidentally usedShe stated that is you would have read the terms and conditions then you would have known that once you have used a bid we cannot issue a refund for that bidI stated I understand that but if I had received my "voucher" bids then the bid would not have been used and I should receive a full refundRudely she stated their is nothing more we can do for you Final Business Response / [redacted] (4000, 9, 2015/07/07) */ We would again like to express that we are sorry to hear that your recent experience while using our site was not idealAs previously stated, it appears that you have requested and received a refund for all unused bids on July 2, totaling $We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Hello, Thank you for your email Our records show that you have a refund request for $on 11-23- Please allow 1-business days for the funds to post back to your account If you have any other questions feel free to contact us Thank you and have a great daySincerely, ***Compliance

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been in communication several times with a person named Mohamed at that department, and he insists that there was no errorI know for a fact that this was a bug in the website Final Business Response / [redacted] (4000, 9, 2015/10/20) */ Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) While the business states that they have the prices listed on their sign up pages - this is completely falseI would love to concede and say, "you guys are right." But apparently that's a point which we are going to have to disagree onI am wholly disappointed as I wish they valued their customers as much as other companies doAll of this over just shy of a hundred bucks - comes off as a scam Final Business Response / [redacted] (4000, 9, 2015/10/20) */ Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Initial Business Response / [redacted] (1000, 8, 2015/09/23) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/25) */ QuiBids said they were returning 53$ back into my account but they never did yet..please get in touch with themThey sent me an email and everythingBut no money ever entered my bank account Final Business Response / [redacted] (4000, 12, 2015/09/28) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeAfter reviewing your account it appears that you have requested and received a refund for all unused bids on September 7, totaling $We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is Not acceptable, one of the very first things I did when I logged on was have my info and NO where did it say I was going to be charged! I would of never paid that seeing I am a mother of five kids and could not afford that and actually took from my water bill that I had to call and get a hold on so it wouldn't be shut off! This site is bad and shod be ashamed and even the voices of the people who answer the phone already know why you are calling! They are rip offs and should be against the law for any one to be able to legally STEAL from people! I would hope that the Revdex.com checks this for them self and shut them down, if I don't change my mind I will also have other news who DO care about Americans money check this out! They should be ashamed and shut down Final Business Response / [redacted] (4000, 9, 2015/07/16) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Thank you for your emailPlease contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day