Blackhawk Network, Inc.

Initial Business Response /* (1000, 9, 2015/02/05) */
VIA Revdex.com WEBSITE
February 5,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On January 12, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to an unauthorized charge on his Visa Gift cardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On November 7, 2014, Mr*** contacted customer serviceHe stated that: (i) he tried to make a purchase for $using his gift card, but for some reason, it was declined; (ii) he then purchased the same items (evidently including an additional item or two) with a credit card for $41.89; and (iii) the merchant later charged his gift card as well for the $amountWe sent Mr*** a letter and a dispute form which explained the dispute process and the information required
We received from Mr*** all of the information we need and have sent him a letter to that effectWe have submitted a chargeback through the Visa dispute resolution process and *** notify him when the chargeback is resolvedIf he wins the chargeback, we *** post a credit to his account for the $
We consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/08/31) */
VIA Revdex.com WEBSITE
August 31,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 11, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to his dissatisfaction with his PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On July 24, 2015, Mr*** purchased a PayPower Visa Prepaid CardThat same day, Mr*** successfully registered the card in his name which caused a personalized card to be auto-generatedIt usually takes 7-business days for this card to be receivedUnfortunately, Mr*** never received the cardOn August 8, 2015, Mr*** called to report thisWe issued a replacement card via expedited delivery at no cost to the customer and reversed a monthly maintenance fee for a total credit of $
On August 14, 2015, Mr*** received his personalized card and activated itHe has since used the card to make purchases at retail locations without any further issues
We consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/01/21) */
VIA Revdex.com WEBSITE
January 21,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On January 6, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***, with respect to
an unauthorized charge on his Visa Gift cardBlackhawk is the program manager for these cards on behalf of the issuer, MetaBank
On October 30, 2014, Mr*** contacted our first level call center to begin the dispute processThe customer was asked to provide the required documentation: a completed dispute form, a copy of the front and back of the card, and proof of purchase which includes the activation slip and method of payment
Mr*** failed to provide a copy of his credit card statement as proof of purchase even though he was asked repeatedly and given adequate time to do soNevertheless, we are sending Mr*** another gift card with a $balanceHe should receive it within two weeks
We consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ms *** is misrepresenting the factsBlackhawk Network is attempting to mislead anyone reading their responseTheir first level call center is unable to assist with anything other than opening a ticketThey cannot forward your phone call to anyone that is actually making any decisions on your ticketAnd they do not provide any information even after opening a dispute on how to contact their second level call centerThey only provide a fax number
Here are the facts:
Purchase XXXX-XX-XX
Dispute opened XXXX-XX-XX
Fax items XXXX-XX-XX
Called XXXX-XX-XX, no real status
Called XXXX-XX-XX, stated found in my favor and would send replacement
XXXX-XX, replacement receivedReplacement contains $
XXXX-XX-XX, opened up another dispute because they sent a $gift card
XXXX-Fax sent for 2nd dispute with all documentation confirmed by their 1st level representative
XXXX-XX-XX, no contact, no email, nothingCase closed for no reason
XXXX-XX-XX, opened a new case and brought to attention of Revdex.com
XXXX-XX-XX, received another $balance gift card for new case opened
Nowhere during the nearly month ordeal has Ms ***'s company attempted to contact meThe only contact I had with their company was when I initiated the contact to their 1st level representatives which provided me with next to no serviceTheir response is an insult trying to pass *** their complete lack of communication as something caused by their customers
I waited for their gift card as they stated in their responseI received nothing but a letter stating they had loaded the money on one of the previous cardsSince I have cards associated with their company, it was lucky that I had kept one of their $balance gift cards and it happened to be the one they loaded with the moneyIt was lucky also, they did not load it on the gift card that had its information stolen so that the thief could steal the money again
In conclusion, I accept the money I have finally received but do not accept their insulting and inaccurate response
I would like to thank Revdex.com for their efforts in resolving this issueWithout the Revdex.com, consumers would have no recourse against such practices
Final Business Response /* (4000, 9, 2015/02/11) */
VIA Revdex.com WEBSITE
February 11,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
Blackhawk Network apologizes for any inconvenience experienced by Mr***
We consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Horrible customer serviceThis company stole a birthday gift card from me by refusing to activate it

Initial Business Response /* (1000, 8, 2015/09/08) */
VIA Revdex.com WEBSITE
September 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 17, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to
applying funds from his Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
On July 17, 2015, Mr*** purchased a Reloadit Pack and associated $to itOn July 26, 2015, Mr*** attempted to load the Pack to his prepaid cardThe card issuer rejected the load, however, because Mr*** had exceeded the daily load limitWhen this happens, the money is supposed to remain on the PackIn this case, for some reason, it did not
When we received Mr***'s complaint, we contacted his prepaid card company and manually loaded the money to his cardThey confirmed that the Pack was successfully applied on August 18, That same day, we notified Mr*** that this matter had been resolvedWe apologize for any inconvenience or delay that Mr*** may have experienced
Since the money from the Reloadit Pack was credited properly to Mr***'s prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/09/08) */
9-8-
Sent email to consumer:
On 9/8/15, *** *** wrote:
> Good afternoon,
>
> I am in review of your complaintHas your issue with Blackhawk
> Network, Incbeen resolved?
>
> Kind regards,
>
> *** ***, Dispute Resolution Specialist
***
9-8-
Sent via email from consumer:
*** ***
Yes, it hasThank you for following upShould there be a need to reopen it I *** file another complaint

I have never had such horrible service in my life I purchased a prepaid card and loaded it with $When I went to use the card it was denied Which is odd for a prepaid card I was informed that the card had a block for identity verification I spoke to a second level investigator who asked a series of questions which needed to be answered in seconds, or the system stops the inquiryAfter doing so I was told by the investigator that she would call me back in a few hours First lie, the department closed Then after several hours of waiting and several phone calls I was told the Dept was closed Then I was told it opens at am, second lie The Dept is closed due to a religious holiday No staff available No one can tell me why my card is blocked Its a prepaid card that was mailed to my home It was loaded with cash at a *** store Everything about this is shaddy Now I have to wait four days before I can speak with a second level investigator This is a hijacking of my hard earned cash I put this money away for a specific reason and now I can not get to it when I need it I have spoken to representative with no avail This is not a line of credit it is my money preloaded on my card I will never use this company again and I will tell everyone of my difficulty and umproffesional treatment by this company

Initial Business Response /* (1000, 10, 2016/02/24) */
VIA Revdex.com WEBSITE
February 24,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***:
On February 2, 2016, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
with respect to his PayPower Visa TravelMoney Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On November 10, 2014, Mr***'s account was blocked and subsequently closed due to suspicious transactionsWe received an alert from the issuing bank advising us of these transactionsPer the Cardholder Agreement:
We may cancel or suspend your card account at any time without notice for any reason (for example, if we suspect fraud or unauthorized activity on your card account), subject to applicable law
On July 24, 2015, Mr*** contacted us regarding the status of his accountWe requested various documents to verify his identityMr*** did provide the requested documentation; however, we are unable to reopen a closed accountWe did reverse all of the monthly maintenance fees that had accrued during the time that Mr***'s account was not accessible to him
On February 10, 2015, a check for the full amount of $was issued to Mr*** at the address to which the account was registeredMr*** should receive the check very soon if he has not already done soThe check *** arrive in a "postcard" style format
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/05/08) */
VIA Revdex.com WEBSITE
May 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 22, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On March 11, 2015, Mr*** purchased a Reloadit PackIn order to apply a Reloadit Pack to a prepaid card, a customer must create an online Reloadit SafeThe safe is now a requirement for all Reloadit customers in an effort to protect our customers from fraudMr*** did not want to create the safe, so he requested a refund for his Reloadit PackWe devalued the Pack and began the refund processThe next day, he called back and wanted to change his mind and use the Pack after all
Unfortunately, once we deactivate a Pack, we cannot load value back to itWe mailed Mr***'s refund check for $on April 29, He should receive it within two weeks of that date
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 11, 2015/07/09) */
***Document Attached***
VIA Revdex.com WEBSITE
June 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 4, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from
*** *** with respect to a PayPower Visa Prepaid Card to which he opted to have his tax refund depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
On January 20, 2015, Mr***'s taxes were filed through TaxAct and PayPower Card was registered in his nameAn unusually large tax refund posted to Mr***'s account on February 9, That same day, our fraud detection system flagged this account as suspected fraud, so we placed a block on the cardOn February 11, 2015, Mr*** contacted customer service to have the block removedHe was transferred to our Risk department to verify his identityUnfortunately, Mr*** was not able to pass *** identity verification questions
Since we were unable to identify Mr***, the funds were sent back to the IRS, on May 22, Mr*** should contact them regarding this refund
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 13, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 7/8/2015, the irs confirmed that they have not received the funds from this company they say they sent on may The irs cannot reissue our check until this bank affiliate sends itThis is month
Final Business Response /* (4000, 16, 2015/07/21) */
VIA Revdex.com WEBSITE
July 21,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On July 13, 2015, Blackhawk received a rebuttal from *** *** with respect to our response to his original complaint
On May 22, 2015, we issued a check to the IRS which included the tax refund from Mr***'s accountThese funds were returned to the IRS due to our inability to verify Mr***'s identityThe IRS cashed this check on May 29, We are unable to assist Mr*** any further since we no longer have the moneyHe should direct any questions or concerns to the IRS directly
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 18, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 7/24/2015, this is not resolvedI spoke with representative at IRS Tax Advocate and she does not have this money, have not received this money, have not cashed a returned refund on our behalf of this companyThis is ludacris and unacceptable and needs immediate resolve ! This is month 6!!! Stop telling me to contact the IRS, they are rude and act like I'm a fool repeatedly contacting them for funds that your company most certainly HAS NOT APPLIED!!! You need to figure out what went wrong where, contact the IRS and fix this

Initial Business Response /* (1000, 8, 2015/04/01) */
VIA Revdex.com WEBSITE
April 1,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On March 13, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
PayPower Visa Prepaid Card to which he opted to have her tax refund depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
We apologize for any inconvenience Mr*** experienced as a result of not having his PayPower card to access his tax refund
On January 20, 2015, Mr*** filed his taxes through TaxACT and registered for a PayPower cardWe sent his card via standard delivery that same dayIt normally takes 7-business days for the card to be deliveredAs of February 3, 2015, Mr*** had not received the card we sent, so we sent a replacementAnother replacement card was issued on February 23, All of these cards were sent via the United States Postal Service ("USPS")We are unable to explain why Mr*** did not receive any of the cards sent via this method
On March 25, 2015, an expedited card was shipped to Mr*** via UPSOn March 27, 2015, we contacted Mr*** and provided the tracking number for this shipmentMr***'s card was delivered March 30, Since it took far too long for Mr*** to receive his card, we have reversed fees on Mr***'s account for a total credit of $
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
still havent gotten my card
Final Business Response /* (4000, 12, 2015/04/27) */
VIA Revdex.com WEBSITE
April 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On April 11, 2015, Blackhawk Network, Inc("Blackhawk") received a rebuttal from *** *** with respect to our response to his original complaint
According to our tracking records, a card has been delivered and signed for at Mr***'s address on two different occasionsWe suggest that Mr*** consult with other members of his household if he still has not received a card
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Complaint: ***I am rejecting this response because:
It's unfair, when I bought phones to get rebate, they doesn't tell me the terms and conditions
When I receive the card, they write terms and conditions in small font and in unobviously place
Now they know I have $in their bank, but they refuse to give it to me because of the terms and conditions which I never agree
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The
LG Prepaid Card program is unfair, they don't tell me the rule when I buy their prod to get rebate, when I recive the card, the card doesn't tell this rule in obvious place either
I feel like that they steal my money when I don't noticeSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 8, 2015/02/26) */
VIA Revdex.com WEBSITE
February 26,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On February 5, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
with respect to a promotional offer advertised on www.giftcardmall.comThis website is operated by BlackhawkThe promotion was being offered by TopCashback, a third party company which specializes in cash back promotions and rebates
On November 20, 2014, Ms*** placed an order on Gift Card Mall for four $Kohl's eGift cardsAt the time of purchase, there was a promotion offering 20% cash back on these gift cards through TopCashbackOn February 12, 2015, TopCashback contacted Ms*** and had her submit a claimUnfortunately, TopCashback has refused to provide Ms*** the $rebate to which she is entitled
We apologize for any inconvenience Ms*** may have experiencedWe are not sure why TopCashback has refused to provide her the rebateTo compensate her, we are sending her a Visa gift card in the amount of $We contacted Ms*** and she indicated that she would be happy with this resolution
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** NV XXXXX
***
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/03/09) */
3-8-
Sent via email:
I received the refund you may close the case
Thank you for your assistance with this,
***

Initial Business Response /* (1000, 9, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***:
On August 27, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to his PayPower Visa TravelMoney Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On August 18, 2015, we blocked Mr***'s account due to suspicious transaction patterns
Per the Cardholder Agreement:
We may cancel or suspend your card account at any time without notice for any reason (for example, if we suspect fraud or unauthorized activity on your card account), subject to applicable law
On August 19, 2015, Mr*** contacted us regarding the blockWe requested various documents to verify his identitySince we were unable to successfully confirm his identity, a refund was initiated for the remaining balance on the card
On August 29, 2015, we elected to close Mr***'s account
On September 4, 2015, a check was issued to Mr*** at the address to which the account was registeredMr*** should receive the check this week if he has not already done so
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 11, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Ms***,
I called to notify the company that the computer was down and how long it *** take to get backup and runningThe computer glitch changed my birth-date phone number etc with others involved too
The 2nd level department denied the computer glitch while the first level admitted struggling through the computer problemsJust a bizarre mismanaged company on the 2nd levelI do not recommend anyone to work with these people at allBewareI finally got a check and they closed my account almost one month later
Aver strange and frustrating experience; especially when one needs access to their money
Best regards,
PDB
Final Business Response /* (4000, 13, 2015/09/28) */
VIA Revdex.com WEBSITE
September 28,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***:
On September 21, 2015, Blackhawk received a rebuttal from *** *** with respect toour response to his original complaint
We sincerely apologize for the delay and inconvenience that Mr*** experiencedWe are glad to hear that he has received his money
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (2000, 15, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/04/27) */
VIA Revdex.com WEBSITE
April 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 14, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
Reloadit Pack that he purchased as a result of a scamBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On March 4, 2015, Mr*** purchased the Reloadit Pack and provided the Pack information to the fraudsterThe next day, Mr*** contacted customer service to report the scamBy this time, the fraudster had already attempted to use the fundsFortunately, the fraudster was unsuccessful, and we were able to block the Pack before he could attempt to use it againMr*** was asked to send us copies of the Pack and receipt for verification, which he didWe have processed a refund for his PackHe should receive a check for the full amount of the Pack by the end of next week
Accordingly, we consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/04/27) */
VIA Revdex.com WEBSITE
April 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 21, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a charge on her PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On April 17, 2015, Ms*** attempted to pay at the pump for a gasoline purchaseThe transaction was approved resulting in an authorization holdFor security purposes, the transaction is cancelled if the customer does not begin to pump gas within a certain amount of timeThis was the case for Ms***She swiped her card and that authorized it for $Although she did not pump gas before the transaction was cancelled, the authorization remainedThis is explained in the terms and conditions of the PayPower card:
If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to days
With respect to Visa cards, transactions other than PIN debit transactions (that is, signature transactions and online transactions) are settled via a two-step methodFirst, the merchant obtains an "authorization" for a transactionAn authorization *** not reduce the balance on the card, but it does reduce the balance available to the customer for spendingIf the transaction is completed, it *** "settle" and be posted to the accountIf the transaction never settles, then after some period of time (generally no more than ten days), the authorization hold *** disappear from the account, and the amount of the authorization hold *** once again be available for the cardholder to spend
The transaction never settled and the authorization hold was released on April 20, by the merchantThis made the $available for useAs a courtesy for any inconvenience, we have reversed fees on Ms***' account for a total credit of $
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not what is stated in the terms of service and they have not issued a $credit
Final Business Response /* (4000, 9, 2015/04/29) */
VIA Revdex.com WEBSITE
April 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On April 29, 2015, we received a rebuttal from *** *** in regards to our response to her original complaint
The information stated in our response was copied from our terms and conditions of use of the PayPower cardThis Cardholder Agreement is provided online at:
https://www.paypower.com/Content/PDF/TC/TCs_PayPower_Visa_Prepaid_Card_XXXXXX_Me...⇄ /> The fees totaling $were reversed on April 21, They are listed as "Monthly Maintenance Fee Reversal" on Ms***' transaction statement which she may obtain by logging on to her account at www.paypower.comThere are two of these for a credit of $each
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 11, 2015/11/25) */
VIA Revdex.com WEBSITE
November 25,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On November 4, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with
respect to a Target gift card that he ordered on eBayBlackhawk fulfills these orders for eBay
On August 11, 2015, Ms*** placed an order on eBay for a $Target gift card, which was offered at a discountThe order was shipped on August 12, via USPS Critical MailAccording to the tracking, the order was delivered on August 15,
Ms*** has stated that she received a card with only $on it even though we shipped the card with a full balanceWe are still researching this claim and *** submit an updated response shortlyPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 13, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't get the time frame of when this case can be resolvedEither refund or mail a replacement card *** be fine to me
Final Business Response /* (4000, 15, 2015/12/10) */
***Document Attached***
VIA Revdex.com WEBSITE
December 10,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On November 4, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to a Target gift card that she ordered on eBayBlackhawk fulfills these orders for eBay
On August 11, 2015, Ms*** placed an order on eBay for a $Target gift card, which was offered at a discountThe order was shipped on August 12, via USPS Critical MailAccording to the tracking, the order was delivered on August 15,
Ms*** has stated that she received a card with only $on it even though we shipped the card with a full balanceWe apologize for any inconvenience or delay that Ms*** has experiencedWe have processed a PayPal refund for Ms***Ms*** should see the credit in her PayPal account in 2-business days, if she has not already received it
We consider this matter closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (2000, 17, 2015/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 10, 2015/09/04) */
VIA Revdex.com WEBSITE
September 4,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** ***
Dear Ms***,
On August 11, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** *** with
respect to expired reward codesBlackhawk's affiliate, Blackhawk Engagement Solutions, manages this program and issues these rewards
Tracking # XXXXXXXXX-$Exxon Global Rebate for promotion number XX-XXXXX
*** *** *** ordered a $Exxon Global Reward (Bed Bath & Beyond PPC) as part of an employee offer provided by Exxon GlobalThe imported file was sent to our fulfillment center on 01-29-15, for processing of the $Exxon Global RewardOn 05-27-15, 07-14-15, XX-and 08-06-15, *** *** *** contacted our company in regards to the status of the $Exxon Global RewardAfter reviewing correspondence received from *** *** *** it has been revealed that Exxon Global promotion number XX-XXXXX was cancelled by the client, whom did receive a credit back to their accountHowever, as a concession to *** *** *** per our client the original submission was converted to a new submission under tracking # XXXXXXXXX*** *** *** *** be receiving the new $Exxon Global Reward within 2-weeks of the issue date
Tracking # XXXXXXXXX-$Exxon Global Rebate for promotion number XX-XXXXX
*** *** *** ordered a $Exxon Global Reward (Bed Bath & Beyond PPC) as part of an employee offer provided by Exxon GlobalThe imported file was sent to our fulfillment center on 01-29-15, for processing of the $Exxon Global RewardOn 05-27-15, 07-14-15, XX-and 08-06-15, *** *** *** contacted our company in regards to the status of the $Exxon Global RewardAfter reviewing the correspondence received from *** *** *** it has been revealed that Exxon Global promotion number XX-XXXXX was cancelled by the client, whom did receive a credit back to their accountHowever, as a concession to *** *** *** per our client the original submission was converted to a new submission under tracking # XXXXXXXXX*** *** *** *** be receiving the new $Exxon Global Reward within 2-weeks of the issue date
Tracking # XXXXXXXXX-$Exxon Global Rebate for promotion number XX-XXXXX
*** *** *** ordered a $Exxon Global Reward (Bed Bath & Beyond PPC) as part of an employee offer provided by Exxon GlobalThe imported file was sent to our fulfillment center on 01-29-15, for processing of the $Exxon Global RewardOn 05-27-15, 07-14-15, XX-and 08-06-15, *** *** *** contacted our company in regards to the status of the $Exxon Global RewardAfter reviewing the correspondence received from *** *** *** it has been revealed that Exxon Global promotion number XX-XXXXX was cancelled by the client, whom did receive a credit back to their accountHowever, as a concession to *** *** *** per our client the original submission was converted to a new submission under tracking # XXXXXXXXX*** *** *** *** be receiving the new $Exxon Global Reward within 2-weeks of the issue date
We do apologize for the delay and inconvenience experienced by *** *** *** with not receiving her
(3) $Exxon Global Rewards in a timely manner
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 12, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi, Ms***:
Thanks for transferring BlackhawkNetwork's info to meThey only explained my first three Bed Bath and beyond $gift card which I already received after you contacted the businessMy main concern is my expired gift reward card codesI have two rewards codes which needs them to resetOne that send to me on FebXX XXXX is $gift code( code#1yhr4-236Tm-B056z-XXXXX)Enother is $gift code which sent to me on April XX XXXX( code# is g14V2-***)I want BlackHawkNetwork to reset those codes for me by email ASAPThanks for your effort and help again
Final Business Response /* (4000, 14, 2015/09/17) */
VIA Revdex.com WEBSITE
September 17,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** *** Rebuttal
Dear Ms***,
On September 11, 2015, Blackhawk received a complaint from *** *** *** with respect to our response to her original complaint
On September 11, 2015, the reward codes were reset and sent to the customer via emailThe customer should have received themWe apologize for any inconvenience or delay *** *** *** may have experienced
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com