Blackhawk Network, Inc.

Initial Business Response /* (1000, 10, 2015/09/04) */
VIA Revdex.com WEBSITE
September 4,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** ***
Dear Ms***,
On August 11, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** *** with
respect to expired reward codesBlackhawk's affiliate, Blackhawk Engagement Solutions, manages this program and issues these rewards
Tracking # XXXXXXXXX-$Exxon Global Rebate for promotion number XX-XXXXX
*** *** *** ordered a $Exxon Global Reward (Bed Bath & Beyond PPC) as part of an employee offer provided by Exxon GlobalThe imported file was sent to our fulfillment center on 01-29-15, for processing of the $Exxon Global RewardOn 05-27-15, 07-14-15, XX-and 08-06-15, *** *** *** contacted our company in regards to the status of the $Exxon Global RewardAfter reviewing correspondence received from *** *** *** it has been revealed that Exxon Global promotion number XX-XXXXX was cancelled by the client, whom did receive a credit back to their accountHowever, as a concession to *** *** *** per our client the original submission was converted to a new submission under tracking # XXXXXXXXX*** *** *** *** be receiving the new $Exxon Global Reward within 2-weeks of the issue date
Tracking # XXXXXXXXX-$Exxon Global Rebate for promotion number XX-XXXXX
*** *** *** ordered a $Exxon Global Reward (Bed Bath & Beyond PPC) as part of an employee offer provided by Exxon GlobalThe imported file was sent to our fulfillment center on 01-29-15, for processing of the $Exxon Global RewardOn 05-27-15, 07-14-15, XX-and 08-06-15, *** *** *** contacted our company in regards to the status of the $Exxon Global RewardAfter reviewing the correspondence received from *** *** *** it has been revealed that Exxon Global promotion number XX-XXXXX was cancelled by the client, whom did receive a credit back to their accountHowever, as a concession to *** *** *** per our client the original submission was converted to a new submission under tracking # XXXXXXXXX*** *** *** *** be receiving the new $Exxon Global Reward within 2-weeks of the issue date
Tracking # XXXXXXXXX-$Exxon Global Rebate for promotion number XX-XXXXX
*** *** *** ordered a $Exxon Global Reward (Bed Bath & Beyond PPC) as part of an employee offer provided by Exxon GlobalThe imported file was sent to our fulfillment center on 01-29-15, for processing of the $Exxon Global RewardOn 05-27-15, 07-14-15, XX-and 08-06-15, *** *** *** contacted our company in regards to the status of the $Exxon Global RewardAfter reviewing the correspondence received from *** *** *** it has been revealed that Exxon Global promotion number XX-XXXXX was cancelled by the client, whom did receive a credit back to their accountHowever, as a concession to *** *** *** per our client the original submission was converted to a new submission under tracking # XXXXXXXXX*** *** *** *** be receiving the new $Exxon Global Reward within 2-weeks of the issue date
We do apologize for the delay and inconvenience experienced by *** *** *** with not receiving her
(3) $Exxon Global Rewards in a timely manner
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 12, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi, Ms***:
Thanks for transferring BlackhawkNetwork's info to meThey only explained my first three Bed Bath and beyond $gift card which I already received after you contacted the businessMy main concern is my expired gift reward card codesI have two rewards codes which needs them to resetOne that send to me on FebXX XXXX is $gift code( code#1yhr4-236Tm-B056z-XXXXX)Enother is $gift code which sent to me on April XX XXXX( code# is g14V2-***)I want BlackHawkNetwork to reset those codes for me by email ASAPThanks for your effort and help again
Final Business Response /* (4000, 14, 2015/09/17) */
VIA Revdex.com WEBSITE
September 17,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** *** Rebuttal
Dear Ms***,
On September 11, 2015, Blackhawk received a complaint from *** *** *** with respect to our response to her original complaint
On September 11, 2015, the reward codes were reset and sent to the customer via emailThe customer should have received themWe apologize for any inconvenience or delay *** *** *** may have experienced
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
Thank you for your responseThough I received the cards I did not notice they had NO VALUE or that they were of the WRONG type until I tried to use them at the storeI am sure Gift Card Mall has a record of this purchase as it took several interactions with them until they decided I would have had to bring this up within days of purchase. Since I did not realize I had received the wrong type of cards and with no value until now there was nothing I could have done about this in the past years as the cards were still sealed in the envelopes they shipped inGift Card Mall must have a record of this transaction and why it never was processed correctly as the monies were never used.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/04/23) */
VIA Revdex.com WEBSITE
April 24,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On April 15, 2015, Blackhawk Network, Inc("Blackhawk") received a rebuttal from *** *** in
regards to our response to his original complaint
The funds from Mr*** account have been sent via check to the IRSHe *** have to continue checking with them regarding the receipt of these fundsWe apologize for any inconvenienceFrom this point forward, all of Mr*** communication regarding this matter should be directed to the IRS
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Business Response /* (1000, 9, 2015/04/30) */
***Document Attached***
VIA Revdex.com WEBSITE
April 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 14, 2015, Blackhawk Network, Increceived a complaint from *** *** with respect to a Visa Gift Card and the available balance
Ms*** did not provide the card number or any other identifying information in her complaintWe cannot research this issue or attempt to resolve her problem unless we know the card number in questionWe have sent six emails to the customer requesting additional informationWe have not received a responseWe are unable to attempt to contact the customer by phone, since a phone number was not provided in the complaint
We are unable to assist the customer without the card numberIf she provides us with the card number, then we *** review her transactions and assist her with any balance questions that she may have
Unless we hear from her, we *** consider this matter resolvedPlease reach out with any questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/12/30) */
VIA Revdex.com WEBSITE
December 30,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On December 18, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
with respect to an unauthorized transaction on her PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On December 14, 2015, a charge for $and a credit for $posted to Ms***'s account from a car rental companyThis means that Ms*** was only charged a total of $On December 16, 2015, Ms *** contacted us to dispute the $charge that had postedThe following day, a chargeback credit of $was credited to Ms***'s account since the car rental company had only authorized the transaction for $30, but had settled it for $
This means that, Ms*** did not end up paying anything to this car rental company and has instead been credited a total of $
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/02/17) */
VIA Revdex.com WEBSITE
February 17,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On February 11, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
*** with respect to seven Reloadit Packs that she purchased as a result of a scamBlackhawk's affiliate, Blackhawk Network California, Incis the issuer of the Reloadit Pack
Unfortunately, Ms*** was a victim of a very common fraud schemeTypically, the fraudster *** call a potential victim and impersonate a government officialThe victim is told that they must pay money immediately in order to avoid some impending disasterThe victim is asked to use a cash-like money transfer deviceWhen the victim provides the codes for the device to the fraudster, the fraudster transfers the money to one or more prepaid cards they control (as a result of identity theft) and disappears
The most prevalent variant of this scheme is the IRS impersonation scamThe IRS has put out a number of press releases and videos in an attempt to warn the publicRegrettably, their efforts have not been entirely successful
Ms***'s case fits the pattern all too wellOn February 2, 2015, Ms*** received a call from someone (a fraudster) claiming to be from the IRSShe was asked to purchase seven Reloadit Packs for $each in order to pay taxes she allegedly owedShe purchased the Packs and immediately provided the PINs to the fraudster over the phone around 9:am (ET)Ms*** contacted customer service at 11:am (ET)By this time, the funds from all of the Packs had already been used
We are sorry that Ms*** was victimized by this fraud scheme, but we don't have the money that she paid to the fraudsterThe fraudster transferred that money to a prepaid card immediately upon obtaining the numbers, and there is no money left in that prepaid accountAccordingly, we are unable to provide a refundWe suggest that Ms*** pursue the police report that she has filed regarding this matterWe *** assist law enforcement agencies in their efforts to apprehend the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 12, 2015/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm in receipt of thier response and do not accept this, as of today, I do not even have money to pay our mortgage, as mentioned that was our mortgage funds and would like a refund pleaseIn addition, this company is allowing/condoning these scammers and not taking any actions against themI was told by thier representative that they *** work with law enforders to get monies back when the police contacted them, they have yet to respond to the officer but yet closed the case on thier endHOw can you close a case when without investigation? That is so wrong and I believe the company should be penalized for suchThe office is still waiting to hear from the department that handles such, but I am pleading, this is going to be a "Domino Effect" and HUGE STRESS on us, please refund our monies of $3,plus card fees, that way, you can chase the scammers that you are condoning to get your money back
In addition and suggestion, it appears that this company have too many loop holes, and need stricter guide lines, there should be a waiting period of at least or up to hours before funds can be accessSince I was told thay they can trace them, please do so, but again, my plead and cry for solution is for a refund
In advance, I thank you and look forward to that
***
Final Business Response /* (4000, 16, 2015/03/20) */
VIA Revdex.com WEBSITE
March 19,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On March 2, 2015, Blackhawk Network, Inc("Blackhawk") received a rebuttal to our previous response from *** *** with respect to seven Reloadit Packs that she purchased as a result of a scamBlackhawk's affiliate, Blackhawk Network California, Incis the issuer of the Reloadit Pack
We are sincerely sorry that Ms*** was a victim of fraudBlackhawk makes every effort to recover funds whenever fraud is reportedUnfortunately, we were unable to do so in this instanceThe funds had been transferred to a third party prepaid card prior to Ms*** reporting the scamWe do not have the money that she paid to the fraudsterAccordingly, we are unable to provide a refundWe suggest that Ms*** pursue the police report that she has filed regarding this matterWe *** assist law enforcement agencies in their efforts to apprehend the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
May 31,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** *.,
On May 14, 2017, Blackhawk Network, Inc(“Blackhawk”) received a complaint from *** *** with respect to the activation of several Visa Gift
cards that he ordered through Staples. Blackhawk fulfills these orders for Staples
As Mr*** stated, he placed several orders for Visa Gift cards through Staples in 2016. Unfortunately, he was unable to activate the cards in using the process provided to him when he received the cards in early This is due to the fact that the system that was used when Mr*** purchased the cards was discontinued at the end of August 2016.
Mr*** provided four card numbers that had not been activated. We activated the cards and then processed a refund for them per Mr***’s request. Since the orders were placed through Staples and Staples was the payment processor, we could not refund the cards to the original method of payment. We have processed and approved Mr***’s refund in the amount of $1200. It will be mailed by the end of next week. It generally takes 7-business days to be received once it is sent. We have reached out to Mr*** and provided this information, as well as, a copy of a sample check so that he is aware of what it will look like. We apologize for any delay or inconvenience that Mr*** may have experienced
Accordingly, we consider this matter to be closed. Please, reach out with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV ***
***
***

VIA Revdex.com WEBSITE
September 14,
Revdex.com
Complaint Case: ***
RE: *** *** Rebuttal
Dear *** *.,
On August 16, 2017, we received a rebuttal from *** *** in regards to our response to her original complaint
We have reached out to Ms*** with a resolution to this matter. We apologize for any and all delays or inconveniences that she may have experienced.
We consider this matter to be resolved. Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
*** ***

Initial Business Response /* (1000, 18, 2015/12/14) */
VIA Revdex.com WEBSITE
December 14,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On November 26, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** ***
with respect to an order placed on www.giftcardmall.com This website is operated by Blackhawk Network Inc
Blackhawk apologizes for any inconvenience Ms*** may have experienced
We have contacted Ms*** several times, but haven't received a responseWe are unable to locate any order under her nameIn order to assist her, we would need the order number and the name under which the order was placedUnfortunately, we are unable to assist Ms*** in resolving this matter unless we receive this information
Accordingly, we *** consider this matter resolved unless further details are providedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/12/04) */
VIA Revdex.com WEBSITE
December 4,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On November 20, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
with respect to a refund for the remaining funds on his Canada PayPower Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network (Canada) Ltdis the program manager for this card on behalf the issuer, All Trans Financial Services Credit Union Ltd
On July 30, 2015, Mr*** requested to cancel his account and have a refund for the remaining funds on his Canada PayPower Visa Prepaid CardIt generally takes business days to issue the refund checkOn August 20, 2015, a check for the remaining balance was issued and mailed to Mr***It generally takes 7-business days for a customer to receive the check
On October 22, 2015, Mr*** contacted us because he had not received the checkWe verified that the check had not been cashed and requested to place a stop payment on the originalThe check was reissued on November 23, The customer should receive the check very soon if he has not already done soWe apologize for any inconvenience or delay that Mr*** experienced
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 9, 2015/12/07) */
Hi ***,
I received a cheque in the mail yesterday from Blackhawk Network (Canada) Ltdfor the sum of $It was dated November 23, I'll let you know if it bouncesThank you for your help in this matter
*** ***
***
***@mymts.net

Prepaid Debit card scam company If you actually manage to register and activate a card on their broken website you will find that no retailers or websites will accept it as paymentStay away

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (4000, 11, 2015/06/09) */
***Document Attached***
VIA Revdex.com WEBSITE
June 9,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 2, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
*** with respect to her T-Mobile Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card, on behalf of the issuer, The Bancorp Bank
On January 16, 2015, our system blocked Ms***'s card account due to suspected fraudNo fraud detection system is perfect, and occasionally, systems block cards where no fraud is involvedOn March 9, 2015, Ms*** contacted customer service and requested to cancel her accountIn order to provide a refund for the remaining balance, we still needed to verify Ms***'s identity
Finally on May 12, 2015, we were able to speak with Ms*** and complete the first part of the verification processWe also requested documentation to further verify Ms***We received that documentation on May 26, It normally takes 20-business days to receive a refundOn June 4, 2015, we issued Ms***'s check for the remaining balance on her accountShe should receive the check for $within 7-days
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 13, 2015/06/10) */
6-9-
Sent via email:
I received the refund on Monday, 6/9/Thanks for your help
*** ***
Sent from my iPhone

VIA Revdex.com WEBSITEMarch 23, 2016Revdex.comComplaint Case: ***RE: *** ***Dear *** ***On February 26, 2016, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to three iTunes eGift cards that she ordered through ***Blackhawk
fulfills these orders for ***.On November 30, 2015, *** *** placed an order online through *** for three iTunes eGift cardsThe order was returned as undeliverable mailSince we are unable to reprint the iTunes cards for *** ***, we have refunded *** for the orderWe have also contacted them regarding this refund so that they could initiate the refund to *** ***If *** *** has not already received the refund, then she would need to reach out to *** as they are the payment processor for her orderWe apologize for any delay or inconvenience that *** *** may have experienced.Since the refund has been processed on our end, we consider this matter to be closedPlease, reach out with any further questions.Best Regards,*** ***Blackhawk NetworkCustomer Service Specialist*** ** ***(Response - *** - *** * ***

VIA Revdex.com WEBSITE
May 12,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** *.,
On April 27, 2017, Blackhawk Network Inc(“Blackhawk”) received a complaint from *** *** with respect to a refund for an order placed
on www.giftcardmall.com. Blackhawk operates this website
On December 13, 2016, Mr*** placed an order on Gift Card Mall for various gift cards totaling $885.95. Mr*** states that he had placed the order for Christmas gifts; however, the order was not delivered until December 27, 2017. Since he did not receive the order in time for the holiday, he has requested a refund
Unfortunately, we were not immediately able to assist with a refund, since Mr*** had filed a chargeback with his bank. We were able to confirm that the chargeback had been closed. On May 12, 2017, we processed a refund for the full amount of the order. Mr*** should see the credit on his account in 1-days. We apologize for any inconvenience or delay that Mr*** has experienced
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

Initial Business Response /* (1000, 5, 2015/08/06) */
The complainant has filed against the wrong companyBlackhawk Claims Service, administrates auto claims for insurance companies
Final Business Response /* (1000, 14, 2015/08/31) */
VIA Revdex.com WEBSITE
August 31,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 7, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to applying funds from her Reloadit Packs to a prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
MsTechau states that she experienced difficulties applying her Reloadit Packs to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card
Ms*** states in her complaint that she purchased two Reloadit PacksShe applied $to one and $to the otherUnfortunately, Ms*** appears to have been the victim of a cloned site in regards to the $PackShe certainly did not go to www.reloadit.com; instead, she went to a site that looked like www.reloadit.com but was not (we have discovered several such sites in the past and continue to contact those sites' hosts to request that the sites be take down as soon as we are made aware of them; nevertheless, they keep popping up)We are positive that this is the case because the actual Reloadit site requires every customer to create a safe or log into their safe using their email addressThe Pack is then applied to the safeIn this case, Ms***'s $Pack was never applied to her safe
When Ms*** entered the Pack number on the cloned site, she gave the fraudsters the information they needed to transfer the money on this Pack to a prepaid card that they controlledBy the time Ms*** realized that the funds were not on her card or in her safe, the fraudsters had done just thatWe suggest that Ms*** file a police report in regards to this matterWe *** assist law enforcement in their efforts to apprehend the perpetrators
On July 8, 2015, Ms*** purchased the $Reloadit PackUnfortunately, the card to which Ms*** initially attempted to load the funds was not compatible with the Reloadit productOn August 7, 2015, we reached out to Ms*** and provided her a link that listed all of the Reloadit PartnersOn August 11, 2015, the funds were successfully applied to a prepaid card that is a Reloadit prepaid partnerWe apologize for any inconvenience or delay that Ms*** may have experienced
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2016/01/08) */
VIA Revdex.com WEBSITE
January 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On December 23, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
*** with respect to two Safeway gift cards that were ordered via www.giftcardmall.com This website is operated by Blackhawk
On December 11, 2015, Ms*** placed an order for one $and one $Safeway gift cardShe chose to have the order shipped via USPS First Class Mail which generally takes 7-business days to be receivedThe cards were shipped on December 15, Ms*** should have received her order by now
We have reached out to Ms*** several times in order to confirm that she has received this orderSince Ms*** did not respond to us, we must assume that there are no further issuesWe apologize for any delay or inconvenience that Ms*** may have experienced
Accordingly, we consider this matter resolvedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
May 22,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** *.,
On May 12, 2017, Blackhawk Network, Inc(“Blackhawk”) received a complaint from *** *** with respect to two disputed transactions on his
PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On April 6, 2017, Mr*** contacted us to ask for the last five transactions on his account even though the account had been closed on March 2, due to the closure of the PayPower program. On April 8, 2017, we received documentation disputing two transactions totaling $from Mr***. On April 11, A provisional credit for this amount was applied to Mr***’s account. A letter was sent to Mr*** that same day explaining that the credit was temporary while we investigated his claim. It also stated that it could take days to investigate the claim and that the provisional credit would be reversed and charged against his account in the event that his claim was denied
On April 13, 2017, our investigation was concluded and a letter was sent to Mr*** stating that no error was found. The letter also notified Mr*** that the provisional credit of $would be reversed and debited from his account on April 20, 2017. To ensure that Mr*** had a chance to review the letter sent to him, the funds were not reversed until April 26, 2017. This dispute has been closed and no further credit will be provided for these transactions. We apologize for any delay or inconvenience that Mr*** may have experienced
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

Initial Business Response /* (1000, 8, 2015/06/08) */
VIA Revdex.com WEBSITE
June 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On May 21, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
block on his T-Mobile Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf the issuer, The Bancorp Bank
On April 8, 2015, Mr***'s account was blocked because of suspicious transaction patternsWe suspected that his account had been used to defraud several consumersPer the terms and conditions of Mr***'s card:
We may cancel or suspend your Card or this Agreement at any time for any reason (for example, if we suspect fraud or unauthorized activity on your Card Account)
On April 9, 2015, Mr*** contacted our Risk departmentWe requested various documents to verify his identity and prove ownership of various Reloadit Packs that had been loaded to his cardWe advised that sending this documentation could lead to his account being unblocked
Mr*** failed to provide any documentation proving ownership of any of the PacksMoreover, several consumers called to complain that they were defrauded into purchasing Reloadit Packs that were loaded to Mr***'s accountAccordingly, on April 20, 2015, we closed Mr***'s account
Because Mr***'s account has been associated with fraud, we *** not reopen the account and *** not provide any type of refund to Mr*** unless he can show that he purchased the Reloadit Packs used to load the accountInstead, the money in his account *** be reserved for refunds to the fraud victims
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Truly a low and despicable company and customer service representative to post accusations with no proofAlmost to the point of defamation
First off, Blackhawk has the worst "customer service" you could ask for in a companyEvery single person says something different, nobody knows what is going on, and the worst is THEY LIE AT GREAT LENGTHS
More related to my situation, I was contacted once by a mysterious person that said they were from the risk departmentThey asked for my a picture of my ID next to my prepaid cardI did as such and emailed it the email address providedThere was no responseNo follow-upNo one to call at this risk departmentA waste of time and an illusion that they were doing something about my account
This is the first I'm hearing about any fraud and reloadit packsThey were all purchased legitimately with cashOf course I can't show I purchased the packs at this point as it's been MONTHS since then and have been thrown out! If I committed fraud, wouldn't I be contacted by these people I defrauded or the POLICE? What a complete farce to hold people's funds for your corrupt company!
I have been doing research during this period and there are HUNDREDS of other individuals that I have seen online with the same issue of BLACKHAWK NETWORK blocking and locking funds for no reasonAre all these people executing fraud? It seems more likely there is fault with your companyI see a Class Action in your future
Final Business Response /* (4000, 14, 2015/06/29) */
***Document Attached***
VIA Revdex.com WEBSITE
June 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear MsGreen,
On June 11, 2015, Blackhawk Network, Inc("Blackhawk") received a rebuttal from *** *** in regards to our response to his original complaint
Mr***'s account has been closedThe Reloadit Packs that have been applied to his account have been associated with fraud by individuals who have claimed that they have been scammedThese individuals have been able to prove ownership with proper documentationSince Mr*** is unable to produce these documents, we are unable to provide him a refund
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 16, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is full of lies and deceitYou can't believe a word from the mouth of any of their representativesThe chain of command is disjointed and the people in their current positions have no idea what is going on
I have proof of purchased product and receipt but your department has failed to receive them MULTIPLE times
Your claim to use MY funds to pay back some unknown person that was scammed (I have yet to find out who) yet the funds are slowly being depleted by MONTHLY FEES right into your pocket
This is a crooked company and they *** be exposed through lawsuitsDo any cursory Internet search and you *** see thousands with the same issueClass action is being prepared

Initial Business Response /* (1000, 13, 2015/10/23) */
VIA Revdex.com WEBSITE
October 23,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On September 28, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
*** with respect to a block on her T-Mobile Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, The Bancorp Bank
We apologize for the negative experience Ms*** had, but her inconvenience resulted from our attempt to protect her and her account
On September 8, 2015, Ms*** transferred money from her personal bank account to her T-Mobile Visa Prepaid CardOur system blocked her card account due to suspected fraud because the transaction fit the pattern of known suspicious activityNo fraud detection system is perfect, and occasionally, systems block cards where no fraud is involvedOn September 10, 2015, Ms*** contacted customer service to check on the status of her accountWe explained to her that there was a block on her accountThe agent informe*** that the issue would be escalated to our Risk Department and someone would be in contact with her
Through an in-depth interview with Ms*** and further research, we were able to properly validate Ms***On October 12, 2015, the block was removed from Ms***'s accountWe appreciate Ms***'s participation in our investigationShe should have no further issues accessing her account
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com