Blackhawk Network, Inc.

Initial Business Response /* (1000, 8, 2015/07/13) */
VIA Revdex.com WEBSITE
July 13,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 26, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** with respect to an order
placed on www.giftcardmall.com This website is operated by Blackhawk
Blackhawk apologizes for any inconvenience Mr*** may have experienced
On June 23, 2015, Mr*** placed an order on www.giftcardmall.com for two eGifts, which are electronic gift cards that are sent via emailAs stated on our website, it may take up to business hours to receive eGiftsOn June 24, 2015, Mr.*** called to cancel his order as he had not received themThat day, a refund was issued for the full amount of his order
Accordingly, we *** consider this matter resolvedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company in no way responded to the complaintThe complaint clearly states "When placing an order, after receiving payment, the delivery date changes to days later." That issue was in no way addressedThey only responded to MY attempts to resolve their problemThat is the complaint that requires addressing!
Final Business Response /* (4000, 16, 2015/08/05) */
***Document Attached***
VIA Revdex.com WEBSITE
July 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On July 15, 2015, Blackhawk received a rebuttal from *** *** with respect to our response to his original complaint
As stated on our website, eGifts are generally delivered within business hoursWe apologize for any confusion regarding the delivery dateWe are unsure as to why this occurred, but are looking into it to prevent it from creating future issues with our customersWe sincerely apologize for any inconvenience resulting from miscommunication on our part
We *** consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 18, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not consider the matter closedIf that apology had been delivered with the first correspondence, it would have shown at least an attempt at good customer serviceThey have not attempted customer service at any time of this disputePlease let the complaint stand on the website as a mark against this terrible company
Thank you

Initial Business Response /* (1000, 16, 2015/12/14) */
VIA Revdex.com WEBSITE
December 14,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On November 26, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** ***
with respect to an order placed on www.giftcardmall.com This website is operated by Blackhawk Network Inc
Blackhawk sincerely apologizes for any inconvenience or delay MsLangford may have experienced
On October 24, 2015, Ms*** placed an order for a Jiffy Lube gift cardUnfortunately, Ms*** never received the cardOn November 18, 2015, Ms*** contacted us to request a refundThe refund process can take business daysA refund was completed on December 1,
Since Ms*** has been refunded, we consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Ordered cards for Christmas with custom art work Two of those art items were rejected (which is understandable) Placed the order and paid $for priority shipping I wanted to adjust the other cards with new art work that would meet their guidelines but per customer service I would of had to place a new order and pay the $shipping AGAIN Customer Service was very disrespectful and said that a full refund would take business days Not one did they offer a solution I have never dealt with a company that would rather lose your business than keep it

Initial Business Response /* (1000, 5, 2015/05/28) */
VIA Revdex.com WEBSITE
May 28,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On May 19, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
PayPower Visa Prepaid Card to which he opted to have his tax refund depositedBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On February 7, 2015, Mr*** purchased a PayPower card at a local supermarketHe filed his taxes and requested that his refund be applied to this cardOn February 16, 2015, Mr***' tax refund was deposited to this accountOur fraud detection systems flagged this transaction as suspected fraud, so we placed a block on the cardThe next day, Mr*** contacted customer service to have the block removedHe was transferred to our Risk department to verify his identityUnfortunately, Mr*** was not able to pass the identity verification questions
Since we were unable to identify Mr***, the funds were sent back to the IRS, on May 27, Mr*** should contact them regarding this refund
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 12, 2015/06/25) */
Nothing has happened on this complaint I am still waiting for them to send the money to the IRSThey allegedly have sent the money, as of today 06/23/the irs has no record of it
Final Business Response /* (4000, 14, 2015/07/13) */
VIA Revdex.com WEBSITE
July 13,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On June 29, 2015, Blackhawk Network, Inc("Blackhawk") received a rebuttal from *** *** in regards to our response to his original complaint
Since we were unable to identify Mr***, the funds were sent back to the IRS, on May 27, This check has been cashedMr*** should direct any questions or concerns to the IRS directly as we no longer have the money related to this refund
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 16, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the irs again today 07/14/No money on my accountIf they can show me proof that irs has my money I *** be okI need hard proof like copy of cancelled check, transaction number, routing numberBlackhawk simply saying it has happened is not acceptableThey have had my since February 19, until 07/14/daysThey still have itWith interest they now owe me 5500.00!
I *** file a complaint to Visa, and United Supermarkets who sold me the card locally with my Revdex.com office here in the morningI file suit on all parties involved on 08/01/I hope to resolve this before then!

Initial Business Response /* (1000, 10, 2015/08/28) */
***Document Attached***
VIA Revdex.com WEBSITE
August 28,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 30, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
*** with respect to unauthorized charges on his T-Mobile Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
On July 3, 2015, Mr*** contacted us to dispute transactions totaling $that were made on an account for which he is not the primary cardholderIt generally takes 45-days for disputes to be resolvedOn July 14, 2015, the dispute was closedBased on the information and documentation provided by Mr*** in conjunction with Visa operating instructions and the terms and conditions of the card, it was determined that no error took placeThat same day, we sent the customer a letter stating this and another letter stating that we were exercising our right to close the accountAs stated in the cardholder agreement:
We may cancel or suspend your Card or this Agreement at any time for any reason (for example, if we suspect fraud or unauthorized activity on your Card Account)
This account, to which Mr*** was an authorized user, was officially closed on July 22, We *** process a refund for the remaining balance and send it to the primary cardholderThis check should be received in business days
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 10, 2015/12/24) */
VIA Revdex.com WEBSITE
December 24,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On December 2, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with
respect to applying funds from his Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
On November 20, 2015, Mr*** purchased a Reloadit Pack and associated $to itMr*** states that he experienced difficulties accessing the website in order to apply a Reloadit Pack to a prepaid cardNevertheless, on December 1, 2015, the funds were successfully applied to his prepaid cardWe apologize for any inconvenience or delay that Mr*** may have experienced
Since Mr***' money was successfully transferred from his Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 10, 2015/12/30) */
VIA Revdex.com WEBSITE
December 30,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On December 18, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect
to four Canada PayPower Visa Prepaid CardsBlackhawk's affiliate, Blackhawk Network (Canada) Ltdis the program manager for these cards on behalf of the issuer, All Trans Financial Services Credit Union Ltd
On March 9, 2015, Ms*** purchased four Canada PayPower Visa Prepaid Cards and loaded $to eachUnfortunately, Ms*** purchased the wrong product and was unable to return the cards to the place of purchaseOn March 10, 2015, Ms*** contacted us to request a refund for all four cardsIn order to process a refund, we do require documentation that verifies the purchaserIt generally takes business days for a customer to receive a refund check
On May 6, 2015, Ms*** faxed us the necessary documentationWe processed the refund and issued the check on June 2, We have verified that the check was cashed on June 12, We apologize for any inconvenience or delay that Ms*** may have experienced
Since Ms*** did receive the funds associated with these cards, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2015/12/29) */
VIA Revdex.com WEBSITE
December 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On December 16, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to two Visa Gift cards that were ordered via www.giftcardmall.com This website is operated by Blackhawk
On December 16, 2015, we refunded Ms*** for the order placed on October 8, We apologize for any inconvenience or delay that Ms*** may have experienced
Accordingly, we consider this matter resolvedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 13, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

My problem is the same as many with this siteBuying a card trying to build my SABP only to see it go through and then five minutes later find out it was cancelledThen called customer Service which did nothing for meThey could not even explain what 'security reason' isThey pick and choose their customersThey should be dropped from the siteWhy is it so hard to buy a visa or amex giftcard? Disgusted with these business practices and will be reporting them to the ***

Initial Business Response /* (1000, 10, 2015/08/28) */
***Document Attached***
VIA Revdex.com WEBSITE
August 28,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 30, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from
*** *** with respect to unauthorized charges on his T-Mobile Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
On July 3, 2015, Mr*** contacted us to dispute transactions totaling $that were made on an account for which he is not the primary cardholderIt generally takes 45-days for disputes to be resolvedOn July 14, 2015, the dispute was closedBased on the information and documentation provided by Mr*** in conjunction with Visa operating instructions and the terms and conditions of the card, it was determined that no error took placeThat same day, we sent the customer a letter stating this and another letter stating that we were exercising our right to close the accountAs stated in the cardholder agreement:
We may cancel or suspend your Card or this Agreement at any time for any reason (for example, if we suspect fraud or unauthorized activity on your Card Account)
This account, to which Mr*** was an authorized user, was officially closed on July 22, We *** process a refund for the remaining balance and send it to the primary cardholderThis check should be received in business days
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/10/12) */
VIA Revdex.com WEBSITE
October 12,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On September 24, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
Litzey with respect to unauthorized ATM transactions made with her PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
Unfortunately, Ms*** appears to have been the victim of identity theftOn September 14, 2015, someone impersonating Ms*** (a fraudster) called our customer service and requested to have her address updatedThe fraudster had already stolen Ms***'s identity, so she was able to provide all the information required to authenticate her over the phoneSince the customer service agent was able to properly authenticate the caller, the agent made the requested change to Ms***'s accountThe fraudster then asked for a replacement card and requested the account balance
On September 23, 2015, a direct deposit posted to Ms***'s accountSince the fraudster had requested the replacement card, the customer was able to check the balance and withdraw funds from this account via an ATMLater that day, Ms*** contacted us to dispute theunauthorized ATM transactions that had posted to her account
On September 23, 2015, we applied a provisional credit to Ms***'s account in the amount of $We expect to resolve this case no later than November 7, We *** notify Ms*** as to the resultsIf the dispute is resolved in her favor, then the credit *** remain permanentAs a courtesy, we have reversed fees in the amount of $on Ms***'s account
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My only concern is *** this happen again?

Initial Business Response /* (1000, 9, 2014/10/27) */
Received business response via email on 10/22/14:
Ms***' issue (XXXXXXXX) this has been resolvedWe have made multiple attempts to reach out to Ms*** to confirm resolution; however we have not received confirmation from her
Thank you,
*** ***
Supervisor, Customer Service
Final Business Response /* (4000, 12, 2014/11/05) */

Initial Business Response /* (1000, 5, 2015/01/29) */
VIA Revdex.com WEBSITE
January 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On January 19, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a MoneyGram load that he made to a PayPower Prepaid Visa CardBlackhawk is the program manager for this card on behalf of the issuing bank
On January 16, 2015, Mr*** received a call from someone (a fraudster) promising him a loan for $He was asked to send $via MoneyGram to a PayPower card in order to obtain the loanHe sent the money at 12:pm (EST)The funds were immediately loaded to the card number provided by Mr***The cardholder withdrew these funds six minutes later
It is unfortunate that Mr*** fell victim to this fraud schemeNevertheless, we played no part in the fraud and
We do not have the money that Mr*** paid to the fraudsterAccordingly, we are unable to provide a refundWe suggest that Mr*** file a police report regarding this matterWe will assist law enforcement agencies in their efforts to apprehend the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Lesson learned the hard my,however Carma will take its turnGood luck
Final Business Response /* (4000, 9, 2015/02/05) */
VIA Revdex.com WEBSITE
February 5,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
We have no further commentWe consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (2000, 11, 2015/02/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2015/09/24) */
***Document Attached***
VIA Revdex.com WEBSITE
September 24,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 27, 2015, Blackhawk Network, Inc("Blackhawk") received a
complaint from *** *** with respect to the closure of her Canada PayPower Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network (Canada) Ltdis the program manager for these cards on behalf the issuer, All Trans Financial Services Credit Union Ltd
On August 11, 2015, Ms***'s account was blocked because of suspicious transactionsWe had received an alert from the issuing bank that this account had received unauthorized bank transfersPer the terms and conditions of Ms***'s card:
We may, at any time, suspend your Card and/or your ability to use your Card, for any reason allowed by law, such as if we suspect possible fraud or suspicious activity, or for security reasons
On August 21, 2015, we closed Ms***'s accountSince Ms***'s account has been associated with fraud, we *** not reopen the accountWe are sending Ms*** a check for the remaining balanceShe should receive it within days
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 13, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is satisfactory provided I receive the checkThank-you for your time and consideration in my inconvenient circumstance

Initial Business Response /* (1000, 15, 2015/09/09) */
***Document Attached***
VIA Revdex.com WEBSITE
September 9,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 12, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from
*** *** with respect to a Canada PayPower Reload PackBlackhawk's affiliate, Blackhawk Network (Canada) Ltdis the program manager for these Packs on behalf of the issuer, All Trans Financial Services Credit Union Ltd
On February 26, 2015, Ms*** purchased a Canada PayPower Reload Pack and associated $to itUnfortunately, Ms*** was unaware that she needed a Canada PayPower Card in order to use the funds that had been applied to the PackOn May 7, 2015, Ms*** registered for a Canada PayPower Card onlineMs*** was unaware that a card could only be shipped to a physical addressSince she does not receive mail at her residence, a card was shipped to this address three times and she never received itWe apologize for any inconvenience or delay that Ms*** may have experiencedWe have processed a refund for the full amount of her PackShe should receive a check in 7-business days
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 22, 2015/10/08) */
I have received a refund cheque for the full amount on Oct X XXXX
Thanks

Initial Business Response /* (1000, 8, 2015/04/06) */
VIA Revdex.com WEBSITE
April 6,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On March 19, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to
rebates he claims he was promised by BitDefenderBitDefender is a client of Blackhawk Engagement Solutions, an affiliate of Blackhawk
We apologize for any inconvenience Mr*** may have experiencedWe have escalated this matter to our vendor manager at BitDefender to request fundingMr***'s rebates should be mailed the second week of April
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 11, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This represents a deliberate and intentional misrepresentation that may in fact be illegalAlthough my situation may be "resolved" it is far from overIn my opinion, this company needs to be investigated on local, state and federal lawsThese complaints may result in trusted companies searching elsewhere for this particular service
Final Business Response /* (4000, 13, 2015/04/09) */
VIA Revdex.com WEBSITE
April 9,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On April 9, 2015, Blackhawk Network, Inc("Blackhawk") received a rebuttal complaint from *** *** with respect to our response to his original complaint
We apologize for any inconvenience Mr*** may have experiencedMr***'s rebates *** be mailed on Friday, April 10, He should receive them in 5-business days
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (2000, 19, 2015/04/20) */
4-20-
Sent via email:
I received the rebates on FridayAs to resolved, the issue of it being sent late can never be resolvedThis company shows a record of this kind of behaviorYour problem resolution process does not leave any method to indicate this problemThis provides Blackhawk and subsidiaries to maintain a higher business rating than deserved

Initial Business Response /* (1000, 12, 2015/08/28) */
VIA Revdex.com WEBSITE
August 28,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 3, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to an
IRS refund that was credited to her PayPower Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
On February 12, 2015, Ms*** had an unusually large tax refund posted to her accountThis caused our system to block her card account due to suspected fraudNo fraud detection system is perfect, and occasionally, systems block cards where no fraud is involvedOn March 20, 2015, our Risk department was able to remove the block on the account based on identity verificationThat same day, Ms*** requested that the account be closed and the funds returned to the IRS
On June 2, 2015, a check, which included the funds from Ms***'s account, was issued to the IRSThis check, #XXXXXX, was received and cashed by the IRS on June 11, We apologize for any inconvenience that Ms*** may have experiencedWe suggest that Ms*** contact the IRS regarding this refundWe are unable to offer any further assistance since we no longer have this money
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 14, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com, The check that was sent back to the IRS not only took greater than the time quoted of days it did in fact take days, also the company sent a check in the name of me and several other tax payers with similar issues with the companyThis caused the IRS to have a processing delayIf I hadn't of went through all of the steps with the complaint process and filing for a tax payer advocate it is unclear whether or not my money would have ever been found in the paper trailThis is a faulty systemFurthermore, when speaking to the card company on multiple occasions I was given several different dates, none of which were June the first as a check issuance date, therefore, I was misledThrough channels with the IRS and the card company my money was LOST! I feel this is inexcusable! There is nothing more this company can do, however, I do warn anyone else in doing business with PAYPOWER prepaid card servicesThanks for all of your help in dealing with my issue
Final Business Response /* (4000, 17, 2015/09/15) */
VIA Revdex.com WEBSITE
September 15,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On September 1, 2015, Blackhawk received a rebuttal from *** *** with respect to our response to her original complaint
On June 2, 2015, we issued a check to the IRS which included the tax refund from Ms***'s accountThe IRS cashed this check on June 11, We apologize for any inconvenience or delay that Ms*** may have experienced
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (2000, 19, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
With all do respect to the Revdex.com:
There is no resolution this company can make to accommodate my hardship that has affected me and my family because of this companies lack of professionalismThis money may or may not ever reach my door step and it has taken me countless hours of research, phone calls, and investigating to get even this close to my refund that I, as a tax payer deserveThis was not a simple dollar loss, this was 9,dollars of federal monies that the company claimed they sent back in APRIL! They closed my case with out sending my money back, and I had to reopen the case and stir up a bee hive of outside investigations in order for them to give my money backThis has been a nightmare as far a business deals are concernedThere is no excuse for their lack of professionalism when dealing with any person's money, no matter the amount, every dollar countsI know there is nothing more this company can do for me, and thank goodness for that

I ordered a $Visa Gift Card from Giftcardmall.com, The card they sent me wasn't active and I wasn't able to register it onlineI called them times, one of which was hour durationThey weren't able to fix the problem and kept asking me to give their IT team more time to solve the problemThree days passed and the card is still not activeI requested a refund of the $I paid for the card but they refused to refund me stating that all sales are finalI understand that all sales are final but I didn't receive the Visa Gift Card I paid for, instead, I received a piece of plasticThey stopped responding to my emails when I started requesting a refundI had to file a dispute with my credit card bank

I have never had such horrible service in my life I purchased a prepaid card and loaded it with $When I went to use the card it was denied Which is odd for a prepaid card I was informed that the card had a block for identity verification I spoke to a second level investigator who asked a series of questions which needed to be answered in seconds, or the system stops the inquiryAfter doing so I was told by the investigator that she would call me back in a few hours First lie, the department closed Then after several hours of waiting and several phone calls I was told the Dept was closed Then I was told it opens at am, second lie The Dept is closed due to a religious holiday No staff available No one can tell me why my card is blocked Its a prepaid card that was mailed to my home It was loaded with cash at a *** store Everything about this is shaddy Now I have to wait four days before I can speak with a second level investigator This is a hijacking of my hard earned cash I put this money away for a specific reason and now I can not get to it when I need it I have spoken to representative with no avail This is not a line of credit it is my money preloaded on my card I will never use this company again and I will tell everyone of my difficulty and umproffesional treatment by this company

Initial Business Response /* (1000, 10, 2015/12/30) */
VIA Revdex.com WEBSITE
December 30,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On December 18, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to four Canada PayPower Visa Prepaid CardsBlackhawk's affiliate, Blackhawk Network (Canada) Ltdis the program manager for these cards on behalf of the issuer, All Trans Financial Services Credit Union Ltd
On March 9, 2015, Ms*** purchased four Canada PayPower Visa Prepaid Cards and loaded $to eachUnfortunately, Ms*** purchased the wrong product and was unable to return the cards to the place of purchaseOn March 10, 2015, Ms*** contacted us to request a refund for all four cardsIn order to process a refund, we do require documentation that verifies the purchaserIt generally takes business days for a customer to receive a refund check
On May 6, 2015, Ms*** faxed us the necessary documentationWe processed the refund and issued the check on June 2, We have verified that the check was cashed on June 12, We apologize for any inconvenience or delay that Ms*** may have experienced
Since Ms*** did receive the funds associated with these cards, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)